Bensons For Beds - Fleetwood レビュー 

155
TrustScore 5段階評価の5

4.8

Unit H2c Affinity Outlet, Anchorage Road, FY7 6AE Fleetwood, Lancashire, GB


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5つ星のうち5の評価

From the minute we walked in to Bensons at Affinity Fleetwood our experience was good. We were looking for bedroom furniture and Kath, the salesperson, was very helpful. She worked with our measuremen... もっと見る

企業が回答しました

5つ星のうち5の評価

A wonderful sales Lady who described each & every mattress in depth that I enquired on. Was totally satisfied that I’d be taken to the right mattress for me & my sleep patterns. Would not hesitate to... もっと見る

企業が回答しました

5つ星のうち5の評価

I went in Bensons in Fleetwood to get an idea of mattresses and prices. Gemma helped me and let me try numerous mattresses.I narrowed it down to my perfect choice. I am on their e mail mailing list no... もっと見る

企業が回答しました

5つ星のうち5の評価

Great customer service in store, went in 4 times with mum and dad, then daughter, SIL and granddaughter before choosing our products. Every time they amended our quote to reflect the changes in choice... もっと見る

企業が回答しました


企業情報

  1. 寝室家具店
  2. ベッド専門店
  3. 寝具店
  4. マットレス専門店

Bensons For Beds - Fleetwood について

当該企業による記述

Information written by the company Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online. With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.

連絡先

  • Unit H2c Affinity Outlet, Anchorage Road, FY7 6AE, Fleetwood, Lancashire, 英国

4.8

優良

TrustScore 5段階評価の5

155件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

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4.8

すべてのレビュー

(155)

過去12か月のレビュー数: 25,307

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

She sold well 10/10

Great bed, great price, just in time for Valentine’s.

2025年1月17日
Bensons For Beds - Fleetwood ロゴ

Bensons For Beds - Fleetwood からの回答

We're happy to hear that you find our bed great and the price agreeable! We appreciate your positive feedback, Megan at Customer Care

5つ星のうち5の評価

Sarah was the lady who served me

Sarah was the lady who served me . she was friendly
very informative and couldnt do enough

2025年1月10日
Bensons For Beds - Fleetwood ロゴ

Bensons For Beds - Fleetwood からの回答

We're happy to hear that you had a positive experience! It's great to know that our team member was so helpful and accommodating. Thank you for your feedback, Megan at Customer Care

5つ星のうち5の評価

Exceptional

2025年1月9日
自発的なレビュー
Bensons For Beds - Fleetwood ロゴ

Bensons For Beds - Fleetwood からの回答

Thank you for being our customer and leaving us a wonderful 5-star review. Take care, Megan at Customer Care

5つ星のうち5の評価

We were not pushed into buying

We were not pushed into buying! We were given good information in order to make our own choice. Madelina was very helpful without being pushy!

2025年1月7日
Bensons For Beds - Fleetwood ロゴ

Bensons For Beds - Fleetwood からの回答

We're happy to hear that you felt empowered to make your own decisions. It's great to know that our team member was helpful and informative without being overbearing. Thanks for your feedback, Megan at Customer Care

5つ星のうち5の評価

Was shown full range of beds

Was shown full range of beds, not just the dearest. Salesman Dave done a great job. Thanks

2025年1月6日
Bensons For Beds - Fleetwood ロゴ

Bensons For Beds - Fleetwood からの回答

We're happy to hear that you were shown our full range of beds and that you had a great experience. We appreciate your positive feedback and thank you for sharing, Megan at Customer Care

5つ星のうち5の評価

Sarah was very friendly and helpful in…

Sarah was very friendly and helpful in store. I wasn’t sure what I was looking for when I arrived but came out happy with my purchase.

2025年1月7日
自発的なレビュー
Bensons For Beds - Fleetwood ロゴ

Bensons For Beds - Fleetwood からの回答

We're happy to hear that you had such a positive experience in our store. It's great to know that our team was able to assist you and that you're pleased with your purchase.
Take care,
Megan at Customer Care

5つ星のうち5の評価

5* knowledge and help from Sarah

5* knowledge and help from Sarah. Being fussy about pillows has never been a thing for me until now. Age creeping up and stiff necks etc. After a quick discussion about sleeping habits sarah picked out a couple of pillows she thought would match my sleep style. The first one was spot on and the 2nd just as good, i tried all the others but none as good as her suggestions. Fantastic help with good friendly banter. Thank you and really appreciate the assistance. 🙏👌👍🛌🛌.

2025年1月6日
自発的なレビュー
Bensons For Beds - Fleetwood ロゴ

Bensons For Beds - Fleetwood からの回答

We're happy to hear that you found the perfect pillows with our assistance! It's great to know that the recommendations matched your needs and sleep style. We appreciate your kind words and are glad you enjoyed the friendly help. Thank you for your positive feedback, Megan at Customer Care

5つ星のうち5の評価

New bed for the new year

The knowledge of Sarah the saleswoman. We tried several different beds until we found the one we wanted. Trying the different firmness and width of the mattress helped us make our decision.

2025年1月2日
Bensons For Beds - Fleetwood ロゴ

Bensons For Beds - Fleetwood からの回答

We're happy to hear that the assistance in finding the perfect bed was helpful. We appreciate you taking the time to share your positive experience and are glad that you found what you wanted. Take care,
Megan at Customer Care

5つ星のうち5の評価

Excellent Customer Service

Dave was knowledgeable and helpful in guiding me to the best bed for my specific needs

2024年12月31日
自発的なレビュー
Bensons For Beds - Fleetwood ロゴ

Bensons For Beds - Fleetwood からの回答

We're glad you found the guidance helpful in choosing the perfect bed to meet your needs. Thank you for sharing your positive experience with us, Megan at Customer Care

5つ星のうち5の評価

Made welcome and no pressure sales

Made welcome and no pressure sales. Our sales advisor (Sarah) was very helpful and and had a great knowledge of the products she was selling. We can highly recommend this store. Thank you for a great buying experience..

2024年12月31日
5つ星のうち1の評価

Unjoined up, not customer centric delivery service. Damaged property

The sales staff were lovely and we left the store very happy with our purchase. Things started to go wrong as the number of texts increased from the delivery teams. I had been led by the store that the base and mattress would arrive on the same day. This led to phone calls and in one instance a rude put the phone down on me. All I had been doing was to explain what the store had told me! The store did resolve this and the bed base arrived on 16 December. Later a neighbour told me that he had seen the delivery van reverse into my property and damaged the base of my brick pillar. A complaint to Peter Chambers the Ops Director of P2P Delivery resulted in a series of emails where he refused to take any responsibility despite there being a witness and the tail gate light of their van would have been broken - shards were found on the ground. This is ongoing as I will now refer my complaint back to Bensons directly as this service reflects badly on them.

2024年12月16日
自発的なレビュー
Bensons For Beds - Fleetwood ロゴ

Bensons For Beds - Fleetwood からの回答

Thank you for your feedback Jane. We’re pleased you had a great in-store experience, but we’re very sorry for the issues that followed. This is not the level of service we aim to provide, and we appreciate you bringing this to our attention. We take your concerns seriously and have since fed back your comments which has allowed us to make internal changes and improvements to our processes. Thank you for your patience while we work to resolve this,
Megan at Customer Care

5つ星のうち5の評価

Staff are extremely helpful and…

Staff are extremely helpful and friendly. Helped me figure out exactly what I needed without any pressure to purchase. I would be more than happy to purchase from that particular store at any time. You have great staff there.

2024年12月18日
自発的なレビュー

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