Excellent customer service from the staff at Fleetwood location (special mention to Kath, who was very helpful and patient). Received plenty of emails/text messages from the company (but not too many!... もっと見る
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所在地
所在地を変更Unit H2c Affinity Outlet, Anchorage Road, FY7 6AE Fleetwood, Lancashire, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
We had a great experience in the store on freeport, I have already given a review, we spoke to a lovely girl called Gemma, who was very helpfull, professional and polite. She explained everything. An... もっと見る
企業が回答しました
Can’t fault the whole process of buying our new bed from Bensons . The instore salesperson was excellent during the buying process Communication thereafter was excellent and I was kept informed of th... もっと見る
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From the minute we walked in to Bensons at Affinity Fleetwood our experience was good. We were looking for bedroom furniture and Kath, the salesperson, was very helpful. She worked with our measuremen... もっと見る
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企業情報
Bensons For Beds - Fleetwood について
当該企業による記述
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
連絡先
Unit H2c Affinity Outlet, Anchorage Road, FY7 6AE, Fleetwood, Lancashire, 英国
4.8
優良
171件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
New bed for the new year
The knowledge of Sarah the saleswoman. We tried several different beds until we found the one we wanted. Trying the different firmness and width of the mattress helped us make our decision.
2025年1月2日
Bensons For Beds - Fleetwood からの回答
We're happy to hear that the assistance in finding the perfect bed was helpful. We appreciate you taking the time to share your positive experience and are glad that you found what you wanted. Take care,
Megan at Customer Care
Excellent Customer Service
Dave was knowledgeable and helpful in guiding me to the best bed for my specific needs
2024年12月31日
自発的なレビュー
Bensons For Beds - Fleetwood からの回答
We're glad you found the guidance helpful in choosing the perfect bed to meet your needs. Thank you for sharing your positive experience with us, Megan at Customer Care
Made welcome and no pressure sales
Made welcome and no pressure sales. Our sales advisor (Sarah) was very helpful and and had a great knowledge of the products she was selling. We can highly recommend this store. Thank you for a great buying experience..
2024年12月31日
Just great staff
Just great staff, wonderful experience, easy process and absolutely no issues or problems.
2024年12月30日
Buying a bed at Bensons
Very smooth. Helpful, patient and knowledgeable assistant (Kath).
2024年12月27日
自発的なレビュー
Unjoined up, not customer centric delivery service. Damaged property
The sales staff were lovely and we left the store very happy with our purchase. Things started to go wrong as the number of texts increased from the delivery teams. I had been led by the store that the base and mattress would arrive on the same day. This led to phone calls and in one instance a rude put the phone down on me. All I had been doing was to explain what the store had told me! The store did resolve this and the bed base arrived on 16 December. Later a neighbour told me that he had seen the delivery van reverse into my property and damaged the base of my brick pillar. A complaint to Peter Chambers the Ops Director of P2P Delivery resulted in a series of emails where he refused to take any responsibility despite there being a witness and the tail gate light of their van would have been broken - shards were found on the ground. This is ongoing as I will now refer my complaint back to Bensons directly as this service reflects badly on them.
2024年12月16日
自発的なレビュー
Bensons For Beds - Fleetwood からの回答
Thank you for your feedback Jane. We’re pleased you had a great in-store experience, but we’re very sorry for the issues that followed. This is not the level of service we aim to provide, and we appreciate you bringing this to our attention. We take your concerns seriously and have since fed back your comments which has allowed us to make internal changes and improvements to our processes. Thank you for your patience while we work to resolve this,
Megan at Customer Care
Staff are extremely helpful and…
Staff are extremely helpful and friendly. Helped me figure out exactly what I needed without any pressure to purchase. I would be more than happy to purchase from that particular store at any time. You have great staff there.
2024年12月18日
自発的なレビュー
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