I visited the Folkestone store to purchase a mattress. The salesman (Paul) was very professional and friendly and advised me on the best mattress for my needs. Excellent service.
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Following greeting we were shown to the appropriate section , given some advice, and left to try out the range with help from Marshall as and when we needed it without feeling any pressure to decide.... もっと見る
企業が回答しました
Helpful and friendly staff both in shop and on website chat. No pressure to buy but knowledgeable. The testing bed in store is a great experience and very helpful to choose a mattress
My delivery was brilliant. My only negative part of the whole purchase was that the wrong price was displayed for our mattress which made our total more than we were expecting. The price displayed w... もっと見る
企業が回答しました
企業情報
Bensons For Beds - Folkestone411 について
当該企業による記述
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
連絡先
Unit B Park Farm Retail Park, Park Farm Road, CT19 5DS, Folkestone, Kent, 英国
- 1303223370
4.9
優良
329件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Flawless service
Flawless service, from the salesman in the Folkestone shop to the delivery guys
2026年8月9日
Bensons For Beds - Folkestone411 からの回答
Thank you for your kind words and for choosing our business, ! Our team takes great pride in providing top-notch service from start to finish. We appreciate your support and hope to continue providing you with a flawless experience in the future.
Buying a bed in Folkestone
The whole process of buying a new BED was a pleasure, Samantha (Folkestone Branch) helped me to choose the Double bed with 2 drawers that I needed for my spare room. Informative and professional, with a smile.
Likewise with the 2 delivery men, helpful and polite and their timing was good.
2026年8月7日
Bensons For Beds - Folkestone411 からの回答
Thank you for your kind words. We're delighted that your experience of purchasing a new bed was a pleasurable one. It's great to hear that our team was helpful and professional, from choosing the right bed to delivery. We hope you enjoy your new double bed with two drawers and look forward to serving you again in the future.
Quality
Quality of mattress very good. Delivery good but two weeks later than originally agreed.
2026年7月31日
Bensons For Beds - Folkestone411 からの回答
We're happy to hear you're pleased with the mattress quality. We understand the delivery delay was inconvenient. We hope you have a wonderful nights sleep.
Team Bensons
Bensons For Beds - Folkestone411 からの回答
Thank you for your wonderful words, we appreciate all feedback!!
Team Bensons.
Bensons For Beds - Folkestone411 からの回答
Thank you for your feedback! We're delighted to hear that you found our team very good and experienced. Providing knowledgeable, helpful service is what we strive for, and we truly appreciate your kind words. We hope to see you again soon! 😊
Polite and friendly members of staff…
Polite and friendly members of staff with good product knowledge.
2026年7月20日
Bensons For Beds - Folkestone411 からの回答
We're so pleased you found our team members polite and friendly, and that they had excellent product knowledge. Thank you for your kind words!
Great service
Huge selection of everything beds, which can make the process of choosing a bit daunting. Luckily we had the service of Damian at the Folkestone branch, who had extensive knowledge of all the products and was able to match our needs, we were under no pressure throughout the process and as a result purchased two beds. Would definitely recommend.
2026年7月18日
Bensons For Beds - Folkestone411 からの回答
We're so pleased to hear about your positive experience at our Folkestone branch. It's wonderful that our team member's extensive product knowledge helped you find exactly what you needed without any pressure, leading to the purchase of two beds. Thank you for your recommendation!
Team Bensons
Bensons For Beds - Folkestone411 からの回答
We are so pleased to hear that you found our delivery service friendly and helpful. We truly appreciate your kind words and positive feedback!
Team Bensons
Very good Company to buy beds very high…
Very good Company to buy beds very high quality beds I bought my bed from them 3 month ago I’m very happy with the bed sorted out my lower back problems, also the manger and the staffs of the store was very friendly so would definitely recommend.
2026年4月17日
Bensons For Beds - Folkestone411 からの回答
We're so pleased to hear you're happy with your high-quality bed and that it has helped with your lower back problems! It's wonderful that our team provided such friendly service.
Bensons For Beds - Folkestone411 からの回答
We're so glad you had a good experience with our product and service. Thank you for your positive feedback!
Team Bensons
Good service all round.
Good service in shop. Helpful, friendly. Good advice. Patient. Delivery excellent. Helpful delivery staff. Overall a good experience. Fair price.
2026年6月15日
Bensons For Beds - Folkestone411 からの回答
We're so pleased you received good service and advice in-store, and that our delivery staff were helpful. Thank you for your kind feedback!
Team Bensons
Penelope Ottoman king size base
We went into Folkestone branch for Bensons for Beds to view the ottoman base. The manager was very knowledgeable, helpful and friendly. We ordered the base and were able to have this delivered within 9 days.
We were kept informed of delivery times and they kept the agreed date via email and text. The guys who delivered the base were just as nice as the branch staff and popped the base into our chosen room.
Overall experience was exceptional and would highly recommend using Bensons for Beds. The overall finish of the base is lovely and style is wonderful. Pleased we paid that bit extra as there’s a 5 year guarantee on parts if required. So nice to have a company carry out their promise of delivery and service. Thanks B4B keep up the great work!
2026年6月20日
Bensons For Beds - Folkestone411 からの回答
We are delighted to hear about your exceptional experience, from the knowledgeable assistance in our branch to the efficient delivery. It's wonderful that you are pleased with the quality and style of your new ottoman base. Thank you for your kind recommendation!
Team Bensons
Service in the shop was great
Service in the shop was great. Delivery was in the time given
2026年6月14日
Bensons For Beds - Folkestone411 からの回答
We're so glad you had a great experience in our shop and with delivery!
Team Bensons
Easy visit to Bensons at Folkestone
Easy visit to Bensons at Folkestone. We were met by Marshall who was able to help us through what we wanted, he was knowledgeable about the product and was helpful in reaching an acceptable price match. Excellent service
2026年6月13日
Bensons For Beds - Folkestone411 からの回答
We're so pleased you had an easy visit and found our team member knowledgeable and helpful. Thank you for your kind words about our excellent service!
Team Bensons
Excellent service from first order to…
Excellent service from first order to delivery. Always kept up to date with the order. Full knowledge of product ensured we made the correct choice. Delivery and install were carried out efficiently and professionally
2026年6月14日
Bensons For Beds - Folkestone411 からの回答
We're so pleased you had excellent service from order to delivery and were kept informed. It's wonderful that our team was efficient and professional!
Team Bensons
Very good service from bensons.
Very good service from bensons.
Got my first bed from bensons 11 years ago. Went back to have a look for a new bed and the person that sold me my first bed was still there. He was very knowledgable about everything, not pushy. Knew exactly what I wanted. So I bought a tv bed for myself and an another bed for my daughter. All in all a very nice experience. My daughter is over the moon with her bed. Time and delivery was perfect. Communication was excellent. My bed will be delivered at a later date. Happy customer
2026年6月9日
Bensons For Beds - Folkestone411 からの回答
We are so pleased to hear about your excellent experience with us, especially the continuity of service over eleven years! It's wonderful that our team member provided such knowledgeable and unpressured assistance, leading to a very happy outcome for you and your daughter. We appreciate your kind words about the smooth delivery and communication.
Team Bensons
From buying to receiving the goods all…
From buying to receiving the goods all the staff were exceptional. Would thoroughly recommend bensons.
2026年6月9日
自発的なレビュー
Bensons For Beds - Folkestone411 からの回答
We're so pleased our team was exceptional throughout your experience. Thank you for your kind recommendation!
Team Bensons
Bensons For Beds - Folkestone411 からの回答
We are glad you had a good experience.
Team Bensons
Great staff
The young man that helped us was brilliant. He gave us information we needed but also didn't linger to put pressure on us to buy. Was kind, helpful and approachable. He helped us get what we wanted and helped us get the price to what was within our budget.
2026年5月31日
Bensons For Beds - Folkestone411 からの回答
We're so pleased to hear about your excellent experience! It's wonderful that our team member was helpful, kind, and approachable, assisting you within your budget. Thank you for your feedback!
Team Bensons
Fantastic costomer service..
2026年6月1日
自発的なレビュー
Bensons For Beds - Folkestone411 からの回答
Thank you for leaving such a great review. We are happy you found our customer service very helpful. Thank you!
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