Staff were very friendly, helpful and knowledgeable, they talked us through all the different options and let us try out loads of beds. They were not pushy at all they just left us to keep trying the... もっと見る
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First time purchasing from Benson, the staff at the Hull branch were friendly and informative with no hard sell. A pleasant experience.
企業が回答しました
Helpful, well-informed staff at the store. Mattress delivered on time and expertly manoeuvred upstairs and onto bed frame. Followed by a good night's sleep.
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Delivery and old matress removal not as described but charged £60 and £49 for the "service". Old matress was not wrapped for removal just thrown in the back of the van. All protective material not rem... もっと見る
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企業情報
Bensons For Beds - Hull678 について
当該企業による記述
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
連絡先
Unit 10b St Andrews Quay Retail Park, HU3 4SA, Hull, North Humberside, 英国
- 1482219147
4.9
優良
583件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I have been buying my mattresses from…
I have been buying my mattresses from Benson for Beds for years :) you don't get harassed or pestered by the sales staff, they know there stuff, they genuinely care
2025年12月17日
Bensons For Beds - Hull678 からの回答
We appreciate your continued loyalty! We're happy to hear that our staff's knowledge and genuine care, without pressure, keep you coming back. Thank you!
Brilliant service the two delivery men…
Brilliant service the two delivery men where amazing and very pleasant stew the driver had a bit of hassle from my idiot neighbour but he handled it really well and Lee the drivers assistant was very pleasant and helpful delivered on time nothing was to much trouble for both of them
2025年12月11日
Bensons For Beds - Hull678 からの回答
We're happy to hear that our delivery team provided amazing service! We appreciate your positive feedback regarding their pleasant and helpful attitudes, especially with the neighbour. Stewart - Team Bensons
Bensons For Beds - Hull678 からの回答
Thank you for sharing your review, we really do appreciate it - Stewart - Team Bensons
Return fees and bad in-store customer service.
At a time when you can order high quality mattresses online with a long sleep guarantee that have zero return fees, and zero delivery charges, Bensons are doing business in the past.
Bensons currently will not give you a refund once it has been delivered, and should you want to use their '40-night comfort guarantee' they also charge a 10% fee of the original mattress price AND a delivery fee for the replacement mattress, even though they will be picking the previous one up anyway.
We were on the phone when arranging the replacement process that the manager 'may waive the fee', so it was at his discretion, but nope - an absolutely brick wall on that one when we actually visited the store.
Just to add insult to that, the in-store customer service was appalling. One particular member of staff at the St Andrew's Quay (Hull) store, was incredibly condescending, bizarrely defensive given the guarantee is there for a reason, and absolutely unhelpful, constantly questioning why we wanted to exchange it, and telling us that the new choice of mattress was 'just as firm' (it absolutely was not).
Given that myself and my family have used Benson's numerous times in the past and spent thousands on mattresses there, and also that we have used an online brand also to much better effect (they replaced a mattress with no fuss and no charges, and best of all with no unhelpful, badly-trained staff to deal with), we will no longer use Bensons For Beds either online and certainly not in-store.
2025年12月2日
自発的なレビュー
Bensons For Beds - Hull678 からの回答
We appreciate you taking the time to share your experience. We regret to hear about the issues with our comfort guarantee, the associated fees, and the service you received in our store. We'll review your feedback regarding our policies and staff training to improve our customer experience.
Great experience in store
Great experience in store, hoping delivery and installation lives up to the same quality.
2025年11月25日
Bensons For Beds - Hull678 からの回答
We are thrilled to hear you love your purchase! We really appreciate the time taken to leave us this lovely review. - Team Bensons
Salesman Steve was great.
2025年11月25日
Bensons For Beds - Hull678 からの回答
Thanks for the shout-out Paul! 🎉 We’re so glad to hear Steve gave you such great support. We’ll make sure he sees your kind words—it’ll make his day!
We’re here whenever you need us — thanks for being a valued customer!
Megan at Customer Care
Steve the salesman was very informative…
Steve the salesman was very informative and helpful in helping to choose our bed frame
2025年11月21日
自発的なレビュー
Bensons For Beds - Hull678 からの回答
We're happy to hear that our sales team was helpful in choosing your bed frame. Thank you for sharing your positive experience with us,
Megan at Customer Care
Bensons For Beds - Hull678 からの回答
Great service and great knowledge—that’s what we love to hear! Thank you for trusting us and sharing your experience. 💜 Thank you for your positive review Linda – Lauryn at Customer Care
Fantastic service at Bensons for beds Hull…
I was greeted by Steve when I entered the store in a friendly and helpful way. He took the time to do the sleep assessment with me and then showed me suitable options. He did not make me feel under pressure in anyway to make a purchase and respected I needed time to go for a walk to think about options before I returned to the store later that day to try the bed/mattress again and then place my order. He answered all my questions thoroughly, was extremely patient and helpful. Thank you!
2025年11月12日
Bensons For Beds - Hull678 からの回答
We're happy to hear that you were greeted in a friendly and helpful way and that you felt supported during the sleep assessment. We appreciate that you felt no pressure to make a purchase, and that all your questions were thoroughly answered. Thank you,
Megan at Customer Care
Great Staff
Steve was great, explained everything as we went along. We didn't feel like we were being rushed or pressured at all.
2025年11月14日
自発的なレビュー
Bensons For Beds - Hull678 からの回答
Thank you for sharing your experience. We’re delighted to hear that Steve provided clear explanations and made the process comfortable without any pressure. 💜 Thank you for your positive review – Lauryn at Customer Care.
Excellent service and delivery
Excellent service and delivery
Speedy and friendly delivery by Simon Walker and Lewis Porter
2025年11月13日
自発的なレビュー
Bensons For Beds - Hull678 からの回答
We're happy to hear that you received excellent service and delivery! We appreciate your positive feedback regarding the speedy and friendly delivery.
Until next time, take care,
Megan at Customer Care!
Staff very helpful,gave lots of advice…
Staff very helpful,gave lots of advice .went through forms very efficiently and offered all extras. Very pleasant .
Lots of choice and good quality beds and great prices
Daughter going to visit Bensons soon .
2025年10月31日
Bensons For Beds - Hull678 からの回答
Thank you for sharing such wonderful feedback! We’re delighted to hear our team provided helpful advice, handled everything efficiently, and offered plenty of choices at great prices. It’s fantastic that your daughter plans to visit us soon – we look forward to welcoming her! 💜
Thank you for your positive review John – Lauryn at Customer Care
Very relaxed experience no pressure…
Very relaxed experience no pressure sales. Just advice when asked.
2025年11月4日
Bensons For Beds - Hull678 からの回答
We’re so happy to hear you had a relaxed experience with no pressure – just helpful advice when needed! That’s exactly the kind of shopping environment we aim to create for our customers.
Thank you for your positive review Christopher – Lauryn at Customer Care 💜
Great Service
Helps you to chose the right bed without pressure and will give you time to check beds out. Good to deal with
2025年10月28日
Bensons For Beds - Hull678 からの回答
We're happy to hear that you felt comfortable choosing a bed and had a positive experience. Thank you for your feedback; we appreciate your business!
Megan at Customer Care
Took over 8 weeks for our wardrobes to…
Took over 8 weeks for our wardrobes to arrive only for there to be missing parts another 8 weeks later we are still waiting for them to be finished we paid cash upfront aswell and still no doors on our wardrobes they also ripped the wallpaper I'd just put up the week before sick and tired of been fobbed off with lies and excuses do not use this cowboy outfit 😡
2025年7月20日
自発的なレビュー
Bensons For Beds - Hull678 からの回答
We're truly sorry for the delays and the inconvenience you've faced — especially given the impact it's had on your home and the trust you've placed in us.
We understand how frustrating it must be to wait so long for your wardrobes to be completed, and we sincerely apologise for the missing parts and the damage caused during installation.
If there’s anything further we can do to support you or ensure the wardrobes are completed to your satisfaction, please don’t hesitate to get in touch — we’re here to help: https://www.bensonsforbeds.co.uk/contact-us/
Kind regards,
Megan
Customer Care Specialist
Bensons For Beds - Hull678 からの回答
We appreciate your positive feedback regarding the mattress, delivery, and customer service! We are happy you had an amazing experience,
Megan at Customer Care
Great experience the staff were…
Great experience the staff were friendly helpful and very knowledgeable
2025年10月22日
Bensons For Beds - Hull678 からの回答
Thank you so much for your kind words! We're so pleased to hear you had a great experience and that our team was friendly, helpful, and knowledgeable.
Thank you for an amazing review Angie– Lauryn at Customer Care 💜
Superior Service
From buying to delivery the service was excellent. Communication was superb as was the product.
2025年10月3日
Bensons For Beds - Hull678 からの回答
We appreciate you sharing your feedback! We're so glad to hear that you had an excellent experience with our service and product, from purchase to delivery, and that our communication was superb.
Please feel free to recommend us to friends and family!
Megan at Customer Care
Thankyou to Letty & the team
Choosing a bed and mattress is never an easy job but Letty & the team at Bensons Hull really helped make the process effortless.
Knowledge of the mattresses, bed bases and the fabric choices made our choice so much easier.
Really looking forward to it being delivered.
Thank you
2025年10月11日
Bensons For Beds - Hull678 からの回答
We're happy to hear that the team made choosing your new bed and mattress effortless. It's great to know their knowledge of the products and choices made the decision easier for you. We appreciate your positive feedback and hope you enjoy your new purchase! Thank you for your review – Lauryn at Customer Care 💜
Excellent staff
2025年10月6日
自発的なレビュー
Bensons For Beds - Hull678 からの回答
Thank you! We’re thrilled to hear you had a great experience with our staff.
Best Wishes,
Megan
Bensons for Beds Customer Care
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