Great experience in the showroom in Leeds. The salesman was very professional and knowledgeable. The delivery guys were also professional and helpful. The bed is lovely and just what we wanted. Only s... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I went into the store looking for a new bed, but was still very much at the browsing stage. I left with absolutely no doubt that I’d bought exactly what I wanted, and at a very competitive price. Am... もっと見る
企業が回答しました
Excellent service from Bensons, from Gill talking us through our options at the Leeds Crown Point store and processing our order for us, to our mattress being delivered by Colin and Luther in Leeds. T... もっと見る
企業が回答しました
Initially dealt with Jane, then Gill. Both extremely professional, friendly, knowledgeable...no hard sell, very calm, none pressured exchange, answered all my questions, encouraged me to try several... もっと見る
企業が回答しました
企業情報
Bensons For Beds - Leeds Crown Point492 について
当該企業による記述
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
連絡先
Unit 2 Crown Point Rp, Junction Street, LS10 1ET, Leeds, Yorkshire, 英国
- 1132427355
4.8
優良
491件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Visit the store for excellent service
I went into the store looking for a new bed, but was still very much at the browsing stage. I left with absolutely no doubt that I’d bought exactly what I wanted, and at a very competitive price.
Amr provided excellent service throughout. He explained everything clearly, practically and concisely, without ever making us feel pressured. His expert knowledge and friendly manner made what could have been a difficult decision, given the amount of choice, feel straightforward.
Thanks again, Amr — excellent service and a genuinely enjoyable buying experience.
2026年9月13日
自発的なレビュー
Bensons For Beds - Leeds Crown Point492 からの回答
We are so pleased to hear that your browsing experience turned into finding exactly what you wanted at a competitive price! It's wonderful that our team member provided such clear, practical, and concise service without any pressure, making your decision straightforward and enjoyable.
Team Bensons
Knowledgeable and professional staff
Staff were pleasant and helpfull. They knew their products and ensured I got the mattress that was suitable for my needs.Amr in particular made sure that I got exactly what I was looking for.His knowledge of your products was invaluable to my final choice
2026年9月10日
Bensons For Beds - Leeds Crown Point492 からの回答
Thank you for your wonderful review! We're so pleased to hear that our team provided such pleasant and helpful service, ensuring you found the perfect mattress for your needs. It's great to know that our colleague's product knowledge was invaluable in your final choice. We appreciate your kind words!
Team Bensons
We went to the Crown Point store in…
We went to the Crown Point store in Leeds and were advised by Jane. We had bought a bed from Bensons before so we had a good idea of what we wanted. We were shown all the options and the benefits of each and it was explained very clearly by Jane. We decided on the one we liked best and are looking forward to getting it delivered.
2026年8月31日
Bensons For Beds - Leeds Crown Point492 からの回答
Thank you for your wonderful review! We're thrilled to hear that Jane provided you with clear guidance and helped you find the perfect bed. We appreciate your loyalty and can't wait for you to enjoy your new purchase. If you need anything else, feel free to reach out!
Bensons For Beds - Leeds Crown Point492 からの回答
We're delighted to hear you received knowledgeable and friendly service! It's great to know you felt supported in making the right choice without any pressure, helping to make your shopping experience a relaxed and positive one.
💜 Thank you for your positive review - Lauryn at Customer Care 💜
Bensons For Beds - Leeds Crown Point492 からの回答
Thank you for your kind words! We're thrilled to hear that our staff and delivery team made your experience enjoyable. We appreciate your support and look forward to serving you again soon!
I feel very comfortable It I like it so…
I feel very comfortable It I like it so when I sleep but something I can smell it my husband can’t sleep because he can smell and he can’t breathe it. He think saw two bags round and flat it is not new 2nd hand. He not happy
2026年8月31日
Bensons For Beds - Leeds Crown Point492 からの回答
Thank you for your feedback! We're glad you feel comfortable, but we're sorry to hear about the issue with the smell. We take quality seriously and will investigate your concerns about the bags. Your satisfaction is important to us, and we appreciate your input!
Bensons For Beds - Leeds Crown Point492 からの回答
Thank you for your wonderful feedback! We're thrilled to hear that you found our service hassle-free and that we could provide exactly what you wanted. Your satisfaction is our priority, and we look forward to serving you again soon!
Finding a mattress made easy!
Craig was friendly and approachable. He made the experience of finding a mattress feel easy. We used sleep match at another branch and we were able to find a perfect mattress for both of us. Craig helped us book a delivery service for the mattress and we can wait to see it in our new home.
2026年8月30日
Bensons For Beds - Leeds Crown Point492 からの回答
Thank you for your wonderful review! We're thrilled to hear that Craig made your mattress shopping experience enjoyable and easy. It's great to know you found the perfect mattress for your home. We appreciate your business and can't wait for you to enjoy your new mattress!
Outstanding service from start to…
Outstanding service from start to finish! The entire buying process was smooth; the staff were friendly and helpful without being pushy, and delivery was right on time. The quality of the mattress is fantastic—couldn’t be happier with the experience. Highly recommend!
2026年8月27日
Bensons For Beds - Leeds Crown Point492 からの回答
Thank you for your wonderful review! We're thrilled to hear that you had such a positive experience with our team and that you love your new mattress. Your recommendation means a lot to us. We look forward to serving you again in the future!
Really good communication and prompt…
Really good communication and prompt arrival and a lovely efficient non intrusive pleasant team thanks very much .
2026年8月28日
自発的なレビュー
Bensons For Beds - Leeds Crown Point492 からの回答
Thank you for your wonderful feedback! We're thrilled to hear that you appreciated our communication and the team's efficiency. Your satisfaction is our priority, and we look forward to serving you again in the future!
Great mattress, great service
Jill was very helpful and provided invaluable advice on the correct mattress type for us. Speedy delivery a few days after we placed our order, Steve and Nick did a great job of delivering to our new flat. Would 100% recommend
2026年8月26日
Bensons For Beds - Leeds Crown Point492 からの回答
Thank you for the glowing review Hannah! We are thrilled to hear that you had a positive experience with our team and that your new mattress was delivered quickly. We appreciate your recommendation and look forward to serving you again in the future,
Megan | Customer Care Specialist
Purchased a top of the range bed for my…
Purchased a top of the range bed for my 80 year old mother from crown point, Leeds. Waited patiently and it was delivered on Friday with no fittings for the headboard or legs. Refused delivery as defective & she is left sleeping on a sofa as Bensons blame the manufacturer who they apparently don’t have a number for & had to wait til Monday. Apparently parts are in the post then still no idea of when it will be delivered. appalling service & still not resolved.
2026年8月21日
自発的なレビュー
Bensons For Beds - Leeds Crown Point492 からの回答
Hello Louise,
Thank you for taking the time to share your experience. We are sincerely sorry to hear about the issues with your mother's bed delivery and the inconvenience this has caused, especially given that she has been left without a proper bed to sleep on. We would like to investigate this matter as a priority and provide you with an update. Please respond to our request with your order details, including your order number, full name, postcode, and contact information, so that we can locate your account and review what has happened.
We look forward to hearing from you soon,
Megan | Customer Care Specialist
Jane had great product knowledge and…
Jane had great product knowledge and excellent customer care 💯
2026年8月21日
自発的なレビュー
Bensons For Beds - Leeds Crown Point492 からの回答
Hello Andrea,
Thank you for your lovely feedback! 😊 We're delighted to hear that Jane provided such excellent customer care and shared her great product knowledge to help you find the right choice. We'll be sure to pass on your kind words to her. Thank you for choosing us, and we hope you enjoy your new bed,
Megan | Customer Care Specialist🛏️
The store was clean and tidy was made…
The store was clean and tidy was made to feel welcome from walking in the door shannon was very helpful and polite 😀
2026年8月20日
Bensons For Beds - Leeds Crown Point492 からの回答
We're so pleased to hear that our store was clean and tidy, and that you felt welcome from the moment you walked in. It's wonderful that our team member was very helpful and polite. Thank you for your kind words!
Team Bensons
Competitive prices
Competitive prices, great quality and choices of beds. Lovely customer service and very happy with purchase.
2026年8月15日
Bensons For Beds - Leeds Crown Point492 からの回答
We're so pleased to hear you found our prices competitive and that you're very happy with your purchase. It's wonderful that you appreciated the quality and choices of beds, along with our customer service.
Team Bensons
A new bed for my guest room
Ordering the bed was made very easy and the delivery was excellent.
Stew & Lee were professional and polite. They assembled the bed efficiently and explained that the matinees to air before it’s made up and left detailed instructions.
A great experience
2026年8月10日
Bensons For Beds - Leeds Crown Point492 からの回答
We're so pleased to hear that ordering your bed was easy and that the delivery was excellent! It's wonderful that our delivery team was professional, polite, and efficient with the assembly, and that they provided clear instructions. We're delighted you had a great experience!
Team Bensons
Very disappointed that i had to wait…
Very disappointed that i had to wait three weeks for my mattress had I knew that the time scale was so long I would never had purchased it. Then still having to pay £49 for delivery. Very disappointed. If i could get a refund back I would have done. Not happy at all was expecting the mattress in days not weeks
2026年8月11日
Bensons For Beds - Leeds Crown Point492 からの回答
Hello Pamela,
Thank you for your feedback. We're sorry to hear that you were disappointed with the delivery timescale and delivery charge.
Our mattresses are made to order, and lead times are typically around 2-3 weeks depending on the specific item selected. We can see that your delivery is scheduled to take place on Monday within a 2 week period. We hope that once it arrives, you'll be delighted with your new mattress.
Thank you for taking the time to share your experience,
Megan | Customer Care Specialist
Bensons For Beds - Leeds Crown Point492 からの回答
We are so pleased to hear that you received great service from our sales lady. We truly appreciate your kind words and positive feedback!
Team Bensons
Excellent bed, excellent customer service!
From the initial sale at the Crown Point store, to the communication keeping us updated to the delivery, everything was excellent. The bed looks great, good quality and what we hoped it would be. Excellent customer service at every contact. Would definitely recommend.
2026年8月13日
Bensons For Beds - Leeds Crown Point492 からの回答
Thank you for your wonderful feedback! We're thrilled to hear that your experience, from the initial sale to communication and delivery, was excellent. It's fantastic that you love your new bed and that our customer service exceeded your expectations. We truly appreciate your recommendation!
Team Bensons
Craig was most helpful
Craig was most helpful, couldn’t ask for a better customer service.
2026年8月10日
Bensons For Beds - Leeds Crown Point492 からの回答
Hello Cheryl,
Thank you for your wonderful review! 😊 We're delighted to hear that Craig was so helpful and provided such excellent customer service. It's fantastic to know he made your experience a positive one and helped you with everything you needed. We'll be sure to pass on your kind words to him. Thank you for choosing us,
Megan | Customer Care Specialist✨
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。