Staff member that helped us wasn’t pushing, answered any questions we had, had a laugh and a joke with our children along with a few other staff members. Would highly recommend this store and staff me... もっと見る
企業が回答しました
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レビュアーのコメントを見てみましょう
We had a really positive experience with Sonya at that Birstall branch. She helped us find the right bed and mattress combination for our new loft conversion. Delivery was also very straightforward... もっと見る
企業が回答しました
Staff were welcoming without being pushy. Asked what we were looking for and listened to our needs, then showed us exactly what we were thinking of..... the staff member (Craig) explained everything... もっと見る
Sales person was very good. Showed us all the products and made recommendations based on the Smart Bed results. She explained the options available and processed our order quickly and efficiently.
企業が回答しました
企業情報
Bensons For Beds - Leeds673 について
当該企業による記述
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
連絡先
Unit 8a Birstall Shopping Park, Birstall, WF17 9DT, Leeds, Yorkshire, 英国
- 1924422381
4.8
優良
527件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Could not ask for better service
Could not ask for better service: helpful, professional, knowledgable and friendly!
2026年8月22日
Bensons For Beds - Leeds673 からの回答
We're so pleased to hear that you found our service helpful, professional, knowledgeable, and friendly. Thank you for sharing your positive experience with us!
Team Bensons
We had a brilliant experience
We had a brilliant experience. The sales lady was very kind and helpful. She explained our options well and gave us a good deal.
2026年8月26日
Bensons For Beds - Leeds673 からの回答
We're so pleased to hear that you had a brilliant experience and that our sales team member was kind and helpful. It's wonderful that they explained your options well and gave you a good deal!
Team Bensons
Great staff
Staff member that helped us wasn’t pushing, answered any questions we had, had a laugh and a joke with our children along with a few other staff members. Would highly recommend this store and staff members
2026年8月25日
Bensons For Beds - Leeds673 からの回答
Hello Leanne,
Thanks so much for the lovely review! 😊 We're thrilled to hear our team made your visit relaxed, informative, and fun for the whole family. We'll be sure to pass on your kind words. Hope to see you all again soon,
Megan | Customer Care Specialist
HipHop beds
kept up to date with order progress - delivered when they said it would be.
Delivery guys, (Barry and Kelvin were brilliant)
2026年8月16日
Bensons For Beds - Leeds673 からの回答
We're so pleased to hear you were kept informed about your order's progress and that it arrived exactly when expected. It's wonderful that our delivery team provided such brilliant service.
Team Bensons
Excellent customer service highly recommended
Staff were welcoming without being pushy. Asked what we were looking for and listened to our needs, then showed us exactly what we were thinking of..... the staff member (Craig) explained everything and answered any questions we had. The beds we were thinking about only came with specific mattresses so he asked if we'd like to try the sleeppro (body mapping sleep assessment) sk glad we did as it showed us what mattresses were best for our needs. Once again Craig showed us each mattresses (some more expensive than others) but again wasn't pushy and answered our questions. We eventually decided one the first choice mattresses (iGel firm mattress) we then chose a base, headboard + pillows and best of all spent less than we expected. Delivery was within two weeks......Excellent customer service from the staff and Delivery team.
We highly recommend Bensons for Beds...... very happy with our new bed.
2026年7月30日
Great bed shopping expereince
The lady who sold me the mattress was very friendly and professional. She made me feel relaxed and there was no pressure to buy. which I appreciated.
2026年8月8日
Bensons For Beds - Leeds673 からの回答
We're so pleased to hear that our team member was friendly and professional, making you feel relaxed and under no pressure to buy. It's wonderful that you appreciated this approach!
Team Bensons
Great service
There was a great selection of products. The member of staff was knowledgeable and offered help and advice but didn't pressure us. We had time to try as many mattresses as we wanted to.
2026年8月5日
Bensons For Beds - Leeds673 からの回答
Hello Angela,
Thank you for your wonderful review! 😊 We're delighted to hear that you enjoyed browsing our wide selection of products and found the experience relaxed and pressure-free. We truly appreciate your feedback and look forward to welcoming you back again soon,
Megan | Customer Care Specialist⭐
Ordering in-store was quick and easy…
Ordering in-store was quick and easy and assistant was friendly although my mattress protector was delivered a week later by post
2026年8月3日
Bensons For Beds - Leeds673 からの回答
We're pleased to hear that your in-store ordering experience was quick and easy, and that our assistant was friendly. We appreciate you bringing the delay with your mattress protector to our attention.
Thank you for your positive review - Lauryn at Customer Care 💜
Sales person was very good
Sales person was very good. Showed us all the products and made recommendations based on the Smart Bed results. She explained the options available and processed our order quickly and efficiently.
2026年8月4日
Bensons For Beds - Leeds673 からの回答
Hi Angela,
Thank you for your wonderful review!
We're delighted to hear that our sales colleague provided such a positive experience. It's great to know that they took the time to show you the available options, explain the features and recommendations from the SleepPRO/Smart Bed results, and help you find the right product for your needs.
We're also pleased that your order was processed quickly and efficiently. Thank you for choosing us, and we hope you enjoy your new purchase!
Megan | Customer Care Specialist😊🛏️
Kelly was very helpful and thoroughly…
Kelly was very helpful and thoroughly explained everything regarding cost, delivery, guarantee etc.
A pleasant experience
2026年8月3日
Bensons For Beds - Leeds673 からの回答
We're so pleased to hear that our colleague was very helpful and thoroughly explained everything regarding cost, delivery, and guarantee. It's wonderful that you had a pleasant experience!
Team Bensons
Really positive experience
We had a really positive experience with Sonya at that Birstall branch. She helped us find the right bed and mattress combination for our new loft conversion.
Delivery was also very straightforward and they assembled everything really quickly. We're very pleased with the end result.
2026年8月1日
Bensons For Beds - Leeds673 からの回答
We're so pleased to hear about your positive experience and that Sonya at the Birstall branch helped you find the perfect bed and mattress for your new loft conversion. It's wonderful that delivery was straightforward and assembly was quick. We're delighted you're pleased with the end result!
Team Bensons
Very efficient and friendly
Very efficient and friendly. Staff were friendly in store and extremely helpful. Delivered when it should have been. Only issue I have is that when they have delivered, they have left a mark on my wall at the top of the stairs. Although there was 2 of them, they carried everything on their own. I feel the mark could have been avoided if they did it together.
2026年7月30日
Bensons For Beds - Leeds673 からの回答
Thank you for your feedback. We're pleased to hear about the friendly and helpful in-store staff and the timely delivery. We sincerely apologise for the mark left on your wall during the delivery. We understand your frustration and will address this with our delivery team.
Thank you for your positive review - Lauryn at Customer Care
Great service from start to finish & we…
Great service from start to finish & we are very happy with the end products.
2026年7月25日
Bensons For Beds - Leeds673 からの回答
Thank you for your wonderful review! We're thrilled to hear you received great service from start to finish and that you're so happy with your new purchase. We really appreciate your feedback and thank you for choosing us😊
AVOID AT ALL COST
AVOID AT ALL COST! Worse company and customer service ever dealt with. They will scam you and lie. They don’t care about you just take your money! I got a damaged, torn with holes, stains and marks all over my mattress and all they offered was a £80 refund or spend £2,000 more for new one to be sent! When I already paid for new one!! So many better companies and better value ones that offer exact same products without the scam! They should not be allowed to trade still! They have cheek to blame delivery company . Just passed blame when the mattress was in sealed packaging and all the damage was under protective packaging!!
2026年7月20日
自発的なレビュー
Bensons For Beds - Leeds673 からの回答
Thank you for sharing your feedback. We are truly sorry to hear about the extremely disappointing experience you've had with your recent mattress delivery, including the damage and your subsequent interactions with our customer service team. Please respond back to our request for your order details so we can discuss getting this resolved with you.
Thank you
Great sales experience in the Birstall…
Great sales experience in the Birstall showroom with a brilliant lady who didn't overwhelm with information, was super efficient and deserves a salesperson of the year medal quite frankly! A delight to work with and order from, nothing too much trouble.
2026年7月24日
Bensons For Beds - Leeds673 からの回答
We're so pleased to hear you had a great sales experience in our Birstall showroom.
Sleep well and sweet dreams!
The delivery was on time and I was kept…
The delivery was on time and I was kept updated on arrival time. Very professional delivery men.
2026年7月25日
Bensons For Beds - Leeds673 からの回答
Thank you for your great review! We're delighted to hear that your delivery arrived on time and that our updates kept you informed throughout. It's wonderful to know that our delivery team provided such professional service. We appreciate your feedback and thank you for choosing Bensons! 😊
Excellent product and service
All staff from sales person to delivery men couldnt have been more helpful.
We were more than pleased with the service and extremely happy with our bed frame and mattress!
2026年7月20日
Bensons For Beds - Leeds673 からの回答
We're so pleased to hear that all our staff, from the salesperson to the delivery team, were so helpful. It's wonderful that you were more than pleased with our service and extremely happy with your new bed frame and mattress!
Team Bensons
Professional and friendly
We were made to feel welcome in the shop and the assistant, Sonya, was very friendly, professional and explained everything to us. We were also asked if we would like to try the analysis of our sleeping to assist in deciding the best mattress for us.
2026年7月5日
Bensons For Beds - Leeds673 からの回答
We're so pleased to hear you felt welcome and that our team member was friendly, professional, and explained everything clearly. It's wonderful that the sleeping analysis was offered to help you choose the best mattress. Thank you for your positive feedback!
Team Bensons
Bensons For Beds - Leeds673 からの回答
We are so pleased to hear you found our quality great and our delivery drivers friendly. Thank you for your wonderful feedback!
From start to finish from choosing…
From start to finish from choosing buying the young girl was exceptional in the knowledge of the mattress kind polite and very professional,the communication after sale and for delivery top notch ,day of delivery phone call to say when delivery would be ,the delivery guys were brilliant polite and went above and beyond.very happy 👍
2026年7月11日
Bensons For Beds - Leeds673 からの回答
We're so pleased to hear about your exceptional experience, from choosing your mattress to the delivery. It's wonderful that our team was knowledgeable, polite, and professional throughout the entire process. We're especially glad the delivery team went above and beyond!
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