Lena (staff member) was excellent! She was professional, knowledgeable and friendly. She guided us through our options and helped us choose the best mattress for our needs. There was a brilliant offer... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Staff member that helped us wasn’t pushing, answered any questions we had, had a laugh and a joke with our children along with a few other staff members. Would highly recommend this store and staff me... もっと見る
企業が回答しました
We had a really positive experience with Sonya at that Birstall branch. She helped us find the right bed and mattress combination for our new loft conversion. Delivery was also very straightforward... もっと見る
企業が回答しました
Staff were welcoming without being pushy. Asked what we were looking for and listened to our needs, then showed us exactly what we were thinking of..... the staff member (Craig) explained everything... もっと見る
企業情報
Bensons For Beds - Leeds673 について
当該企業による記述
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
連絡先
Unit 8a Birstall Shopping Park, Birstall, WF17 9DT, Leeds, Yorkshire, 英国
- 1924422381
4.8
優良
527件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Excellent customer service
Excellent customer service. Made us feel valued but not overwhelmed and came out with exactly what we wanted.
2025年12月28日
Bensons For Beds - Leeds673 からの回答
We appreciate you sharing your experience! We are so glad to hear that you felt valued and found exactly what you wanted with our service. Thank you for your positive review – Lauryn at Customer Care 💜
Delivery men wouldn't take half the…
Delivery men wouldn't take half the boxes upstairs and had to do it all myself. What did I pay delivery charge for
2025年12月22日
Bensons For Beds - Leeds673 からの回答
We regret the delivery fell short of expectations, and you had to move boxes yourself. We appreciate you bringing this to our attention. I have emailed you to discuss this matter further.
Thank you - Lauryn at Customer Care
Bed purchase
Went just look at beds but with such good service we decided to buy there and then. We were talked through the many types of mattresses and bases. We tried out the sleep pro which helps determine the type of mattress we should have as well as the type of pillow. Both correct as the mattress eventually chosen appeared to be very comfortable. Craig was very helpful.
2025年12月16日
自発的なレビュー
Bensons For Beds - Leeds673 からの回答
Thank you for sharing your experience with us Wendy! We’re thrilled to hear Craig provided such great service and that the Sleep Pro helped you find the perfect mattress and pillow. Enjoy your new bed, and we look forward to seeing you again,
Megan at Customer Care
Great
Great service. Tried the mattress before bought and used the test machine to get correct firmest
2025年12月12日
Bensons For Beds - Leeds673 からの回答
We're happy to hear that you found our service great. Thank you!
Team Bensons - Jess
Bensons For Beds - Leeds673 からの回答
We appreciate you taking the time to leave us such wonderful feedback. We're so glad you are pleased with our service and bed!
Thank you, Team Bensons - Jess
Bensons For Beds - Leeds673 からの回答
We appreciate your positive feedback! We are so glad our staff was friendly, knowledgeable, and professional during your visit. Thank you - Stewart - Team Bensons
Kelly the assistant was so…
Kelly the assistant was so knowledgeable and helpful.
And gave good advice, couldn't fault her.
2025年12月8日
Bensons For Beds - Leeds673 からの回答
Thank you for your lovely feedback Patricia! We’re thrilled Kelly provided such helpful and knowledgeable service.
We’d love to serve you again in the future.
Megan at Customer Care
Great service and product
Great service, helpful and friendly staff and the beside cabinets we bought are lovely looking, well put together and are amazing with the strip light and usb charger.
2025年11月5日
Bensons For Beds - Leeds673 からの回答
Thank you for your fantastic feedback Rosemary! We’re thrilled you love your new bedside cabinets and that our team made your experience so positive.
Thanks for choosing us—we’re grateful!
Megan at Customer Care
Sales team was knowledgeable
Sales team was knowledgeable, a people person, Give you enough time to choose
2025年11月13日
Bensons For Beds - Leeds673 からの回答
We're happy to hear that our sales team's knowledge and patience helped you. Thank you for your positive feedback; we appreciate it!
– Thank you, Jess- Team Bensons
Knowledgeable salesman
Mo was very knowledgeable and able to advise which would be the best matress, taking into consideration our differing needs. He gave us plenty of time to decide which mattress we wanted. Never pushy.
2025年11月25日
Bensons For Beds - Leeds673 からの回答
We appreciate you sharing your positive experience! We are so happy to hear that our team member's knowledge and patience helped you find the perfect mattress to suit your individual needs.
– Thank you, Jess- Team Bensons
Amazing service! Thank you so much
After a nightmare experience with a different company, Bensons for beds have been an absolute winner!
From the shop assistant who reassured me about my worries, to the constant updates and communication, available to speak to and support and help. To the fantastic delivery team, Ryan and Karl, who were an absolute delight! Nothing has been a bother. Fast, efficient and helpful.
Thank you so much for everything.
2025年11月18日
Bensons For Beds - Leeds673 からの回答
We're happy to hear that our team provided reassurance, support, and efficient delivery after your previous experience. It's great to know that our communication and assistance were helpful. Thank you so much for your positive feedback!
– Thank you, Jess- Team Bensons
Brilliant customer service
Great customer service, spent time talking us through each stage and making sure we got the right mattress for us both. Didn’t feel pushed to choose one and shown plenty of options.
2025年11月29日
Bensons For Beds - Leeds673 からの回答
We're happy to hear that our customer service was helpful in guiding you through the selection process. We're glad you felt comfortable finding the right mattress for your needs. Thanks for your feedback!
Highly recommend the Birstall store
Highly recommend the Birstall store. Excellent service by Craig
2025年11月27日
Bensons For Beds - Leeds673 からの回答
Thank you so much for your great review, Louise! This is exactly the service we strive to give to our customers. - Team Bensons
Excellent all round experience
Excellent choice , knowledgeable staff, quality products.
2025年11月24日
Bensons For Beds - Leeds673 からの回答
Thank you for highlighting our excellent product selection and knowledgeable staff. We’re thrilled to know you found the quality and service you were looking for—it’s exactly what we strive to deliver every day.
Thank you for your positive review 💜 – Lauryn at Customer Care
Very efficient & helpful.
I had limited time when i was looking for a mattress for my son. I browsed the shop for 2 mins then approached the reception desk where a lady immediately asked if she could help.
I told her what i was looking for & my budget. She was quick efficient & helpful.
2025年11月19日
Bensons For Beds - Leeds673 からの回答
Thanks for sharing Louise! We’re so glad our team member was quick, efficient, and helpful in finding the right mattress for your son within your budget. Great to hear we could make the process stress-free! Megan at Customer Care🌟
Terrible selling goods they know to be faulty then refusing to repair them
Bought some wardrobes which they know have a technical fault on the doors. Both technicians including the one they sent out said that they know they have a fault on the doors.. there was a report done by Oliver Hartley backed up by an engineer. They now say it’s our fault because we should attach them to the wall so the fitter that they send out won’t attach them to the wall but the person who purchases them has to..
They clearly have a well rehearsed excuse as this issue apparently has been going on for over five years
2025年11月4日
自発的なレビュー
Bensons For Beds - Leeds673 からの回答
We appreciate you bringing this to our attention. We're sorry to hear about the issues you've experienced with the wardrobes and the doors. We do advise for all wardrobes to be attached to the wall for health and safety reasons. I do appreciate your comments and these will be reported back so we can improve our services.
Thank you for your review,
Lauryn at Customer Care.
Craig at the Birstall store was very…
Craig at the Birstall store was very helpful and informative.
2025年11月14日
Bensons For Beds - Leeds673 からの回答
We're happy to hear that you found our team member Craig helpful and informative! We appreciate your positive feedback and will pass this along to him.
Until next time, thank you
Megan at Customer Care
Great service
Bought wardrobes and were very impressed with the information given regarding all our options and suggestions about configuration.
Clear pricing and it didn't harm that the buy one get one half price saved us some money.
Many thanks to Kelly for all her help.
2025年11月9日
Bensons For Beds - Leeds673 からの回答
This is a fantastic review. Thank you so much for taking the time to leave us some positive comments on our sales staff an promotions – Thank you, Anthea - Team Bensons
Great shop with fabulous choices
Great shop with fabulous choices. Very well skilled and personable staff that were able to help us choose our beds with great expertise, excellent delivery service arrived on time, set up three beds perfectly and took away all packaging. Would highly recommend Bensons for beds . Also excellent beds. Best nights sleep in years
2025年11月9日
Bensons For Beds - Leeds673 からの回答
We really appreciate the time taken to leave us this review. We trust you will continue to experience great comfort with this mattress. Thank you, Anthea- Team Bensons
Great service from Kelly so helpful and…
Great service from Kelly so helpful and friendly.
2025年10月28日
Bensons For Beds - Leeds673 からの回答
We appreciate your feedback! We are so glad you found our service helpful and friendly during your visit with us. Thank you, Megan at Customer Care
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