Went into leicester store to view a single bed we had seen online. Ashley was very helpful and engaging. Did not pressure us to purchase which we liked and was knowledgeable about the delivery, size e... もっと見る
所在地
所在地を変更Unit B1 Fosse Park South, Everard Way, LE19 1UT Narborough Leicester, Leicestershire, GB
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Excellent from start to finish ie from first view of the mattress to sleeping on it. Staff in all instances were professional, helpful and kindly. Delivery was well documented and informed and the cha... もっと見る
The help and guidance we received over choosing our new mattress was excellent. Karen at Bensons Fosse Park was very helpful. The two delivery men were quick and efficient. Would recommend this compan... もっと見る
企業が回答しました
We were greeted upon entry and asked if we required help. We discussed our bed requirements with Karen and she talked us through a number of options and we were given time to test several beds. Nothin... もっと見る
企業が回答しました
企業情報
Bensons For Beds - Leicester について
当該企業による記述
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
連絡先
Unit B1 Fosse Park South, Everard Way, LE19 1UT, Narborough Leicester, Leicestershire, 英国
4.8
優良
193件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
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この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Bensons For Beds - Leicester からの回答
Thank you! We’re delighted you had such a positive experience 😊
We’re so glad you had a great experience. Hope to see you again soon,
Megan | Customer Care Specialist!💤
I was greeted as I came into the shop
I was greeted as I came into the shop, but allowed to wander around on my own to see what was on offer, then I went to seek advice on delivery etc
Donna was very helpful and understood my requirements as I was purchasing this for my brother who would be going into assisted living accommodation and that the delivery would be to their premises.
2026年4月6日
Bensons For Beds - Leicester からの回答
We appreciate you taking the time to share your experience. It's great to hear that you felt welcome and had the space to explore our selection. We're also glad that our team member was able to understand your specific needs for your brother's new accommodation.
Team Bensons
Very helpful member of staff
Very helpful member of staff, Jayne, had lots of time and patience for myself and friend who were both looking to buy new mattresses. Very friendly and cheerful.
2026年4月4日
Bensons For Beds - Leicester からの回答
We're happy to hear that our staff was so helpful! It's great to know they had lots of time and patience for you and your friend while you were choosing new mattresses.
Brilliant all round!
Brilliant in-store experience from Donna at Leicester fosse park. We walked around a few stores but went back to Bensons as they had the best range of products, prices and friendly non-pushy service. The bed was delivered and built as promised and I was kept informed. The delivery guys built the bed swiftly and were friendly and polite. The bed itself has exceeded expectations, I’m very pleased with it. It looks great and the quality is excellent.
2026年4月5日
Bensons For Beds - Leicester からの回答
Thank you for the wonderful review! 😊 We’re thrilled to hear you had such a brilliant in‑store experience with Donna at Leicester Fosse Park. It’s great to know our range, pricing, and friendly no‑pressure service stood out, and that delivery and build went exactly as promised. Even better that the bed has exceeded your expectations in both quality and style—enjoy every comfy night!
- Megan | Customer Care Specialist🌟
Jayne
Jayne, the sleep expert, was friendly, efficient and extremely helpful throughout the visit to Bensons For Beds. She made sure that the product we were interested in met our needs fully, presenting alternatives and generally ensuring that we were happy.
2026年3月30日
Bensons For Beds - Leicester からの回答
Thank you for the lovely feedback! We’re delighted Jayne made your visit so positive — friendly, efficient, and truly focused on finding the right fit for you. We’ll be sure to pass on your kind words,
Megan | Customer Care Specialist🛏️✨
Would highly recommend Bensons
Excellent service from ordering in store to delivery, amazing customer service.
2026年3月12日
Bensons For Beds - Leicester からの回答
Thank you so much for your lovely feedback Vanessa! We’re thrilled to hear you had excellent service from start to finish. If there’s anything else we can help with, just let me know,
Megan at Customer Care
Highly recommended
Very good staff in the store, they provided good guidance for my requirements. Good value and I would recommend them to others. Delivery was on time and they also provided a great service, we were well looked after.
2026年3月11日
Bensons For Beds - Leicester からの回答
Thank you so much! We’re delighted to hear our store staff gave you great guidance and helped you find exactly what you needed at good value. It’s wonderful that your delivery arrived on time and that you were well looked after by the team. We really appreciate your recommendation,
Megan at Customer Care💤
Salesman was lovely
Salesman was lovely, he didn’t push me into anything
He was very knowledgeable about all the beds, and showed me what I wanted to look at,
2026年3月14日
Bensons For Beds - Leicester からの回答
Jean Timms ,
We appreciate you taking the time to leave us this feedback. We're so happy to hear that our team member was helpful, informative, and not pushy during your visit.
Team Bensons
refund fraud - I purchsed a mattress in store on…
I purchsed a mattress in store on 02.03.26 and on 11.03.26 called to cancel and ask full refund, delivery was due on 13.03.26. The, awful, no customer skills manager in store said 20% of mattress cost plus 20% of delivery fee will be charged. I find this outrageous. At no time had he emailed the terms and conditions and nor were we sign posted or informed at time of purchase of this policy. The manager started arguing that he had explained all this and pointed out the term ls of purchase in store. I told him to review cctv. I also had 2 other people with me who can confirm my version is correct. He kept arguing. I asked about the complaints process and he said this only applies if your mattress has been delivered. Why don't trading standards do their job?
2026年3月11日
自発的なレビュー
Bensons For Beds - Leicester からの回答
Thank you for sharing your feedback. I’m pleased to confirm that we have now resolved this matter for you. If there’s anything further you need or if you have any additional questions, please feel free to get in touch,
Megan at Customer Care
Delivery was smooth
Delivery was smooth, old mattress removed and new one installed swiftly and without fuss. 2 lads were very polite and helpful.thank you
2026年3月6日
Bensons For Beds - Leicester からの回答
Thank you for your lovely review! We’re so glad to hear delivery was smooth and that your old mattress was removed and the new one installed quickly and without any fuss. The two delivery lads will be pleased to know you found them polite and helpful. Thank you again,
Megan at Customer Care
Delivery was great on time and I was…
Delivery was great on time and I was kept updated at all times
The instructions to assemble the bed where very easy
The bed I purchased was fantastic
I did think the delivery price of £49.99 was a little expensive when I was spending £650.000
But over all I'm a happy customer
2026年3月2日
Bensons For Beds - Leicester からの回答
Mark Blackshaw,
We're glad the delivery was on time, the assembly instructions were easy to follow, and you find the bed fantastic. We appreciate your feedback regarding the delivery price. Overall, we're happy you're a satisfied customer!
Team Bensons
Staff were really helpful and friendly…
Staff were really helpful and friendly and everything was as described
2026年2月26日
自発的なレビュー
Bensons For Beds - Leicester からの回答
Really appreciate your feedback Penny! Delighted the team looked after you and that everything was exactly as expected.
Megan at Customer Care
Bensons For Beds - Leicester からの回答
Thank you for your lovely review Rebecca! 😊 We’re so pleased to hear everything was efficient and that our staff made such a great impression. Your feedback is truly appreciated,
Megan at Customer Care
Love the bed, installation bad
Love the bed, but installation not great. Had a few issues from day 1.
2025年9月21日
Bensons For Beds - Leicester からの回答
We appreciate your feedback and are sorry the installation wasn't great. We have contacted you to discuss this matter further. Thank you for your review – Lauryn at Customer Care
Excellent customer
The customer service was fantastic. Having this service made my decision to purchase my mattress from Bensons.
Excellent communication regarding delivery date and time. Perfect thankyou
2026年2月8日
Bensons For Beds - Leicester からの回答
We're happy to hear that our customer service and communication regarding delivery influenced your decision to purchase a mattress from us. Thank you for your positive feedback,
Megan at Customer Care
The lady assistant was very good
The lady assistant was very good, very efficient. Listened to what I was asking of her. Showed me a number of beds /mattresses. I picked one but delivery not quick enough. The problem was the mattress. Tried another one which was good. She ordered for me and transaction completed. It would be good if more assistants were like this and not pushing too much. We I think were both satisfied with the conclusion. Would shop there again.
2026年2月6日
Bensons For Beds - Leicester からの回答
We're happy to hear that you found our assistant efficient and helpful in guiding you to the right bed and mattress. We appreciate your feedback regarding delivery times and the balance between assistance and sales pressure. We're glad you were satisfied and would shop with us again.
I found on entering the store a lovely…
I found on entering the store a lovely lady (Jayne) spoke to us and left us to look around but.. when we decided she dealt with us quickly but without the pressure to buy ..
2026年2月6日
自発的なレビュー
Bensons For Beds - Leicester からの回答
Thank you for your lovely review! We’re so glad Jayne made you feel welcome and gave you the space to browse without any pressure. Delighted she could help you quickly once you were ready. We really appreciate you sharing your experience with us,
Megan at Customer Care
The whole end to end experience from…
The whole end to end experience from browsing in the shop to delivery was fantastic. Bensons have Knowledgeable and patient staff in their shops and the delivery team are fabulous
2026年2月3日
Bensons For Beds - Leicester からの回答
We're so glad to hear that your entire experience, from browsing in the shop to the delivery, was fantastic! It's great to know our staff were knowledgeable and patient, and the delivery team was fabulous.
Seamless experience from start to finish
Seamless experience from start to finish. Knowledgeable service in store. Acceptable lead time. Good quality bed. Delivery guys, Wojciech and Brian were courteous and respectful of our property and offered a professional service, a credit to your business. We are returning customers and highly recommend Bensons For Beds!
2026年2月3日
自発的なレビュー
Bensons For Beds - Leicester からの回答
We're happy to hear about your seamless experience and the knowledgeable service received in store. We appreciate your positive feedback on the delivery team and the quality of your bed. Thank you for being returning customers and for your recommendation!
Megan at Customer Care💜
Great service front start to finish
Great service front start to finish, they kept us informed all the way about deliveries, after care etc can’t fault the service.
Our bed and mattress is fabulous, we love it. Well done benson Beds - a great company to deal with.
2026年2月6日
Bensons For Beds - Leicester からの回答
We appreciate your wonderful feedback! It's great to hear that you were well-informed throughout the process and that you adore your new bed and mattress. We're so glad you had a great experience.
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