Were given lots of time and advice until we found the right bed for us. Assistant was not pushy but made sure we were happy with bed before purchase. Small minor part was missing on delivery but repla... もっと見る
企業が回答しました
所在地
所在地を変更Unit 6 White City Retail Park, Old Trafford, M16 0RP Manchester, Greater Manchester, GB
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I phoned the store in Manchester, right opposite Manchester United Football Stadium, on to discuss purchasing a king size firm mattress. I spoke to a lovely guy by the name of Marcus. Thank you so... もっと見る
Made to feel very welcome. Staff were excellent, very helpful and explained everything in great detail. Very pleased with the service we received.
企業が回答しました
The guys in store helped out a lot. Not pestering us as soon as we walked in. That's what made us go back in. Helpful and give us more options than what they had on display. The communication after o... もっと見る
企業が回答しました
企業情報
Bensons For Beds - Manchester White City596 について
当該企業による記述
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
連絡先
Unit 6 White City Retail Park, Old Trafford, M16 0RP, Manchester, Greater Manchester, 英国
- 1618770581
4.7
優良
621件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great service again from Bensons
2025年5月29日
Bensons For Beds - Manchester White City596 からの回答
We're glad you had a great experience with our service. Thank you for your positive feedback; it means a lot to us. Take care, Megan at Customer care
The best bed company
The lads that delivered the divan base were fantastic they treated my property with respect and took upstairs to bedroom. The quality of base was fabulous for the price. Bensons always excel in ensuring their customers are well looked after
2025年2月25日
Bensons For Beds - Manchester White City596 からの回答
We appreciate your wonderful feedback Maxine! It's great to hear the delivery team was respectful and helpful, and that you're happy with the divan base's quality. We aim to ensure our customers are well-cared for. Sleep well, Megan at Customer care
very helpful
2025年5月28日
Bensons For Beds - Manchester White City596 からの回答
Thank you for your 5 star review Stephen. We hope you love your new order. Sleep well, Megan at Customer care
Excellent quality great sales staff.
2025年5月19日
Bensons For Beds - Manchester White City596 からの回答
Thank you for the amazing review! We take pride in our high-quality products and exceptional sales team. Your satisfaction is always our top priority. We look forward to serving you again soon! #HappyCustomers #QualityProducts #ExceptionalService
Very, very pleased
Michael, the manager & other team members I spoke to were amazing & accommodating. No request was too much for them.
The mattress isnt being delievered until 6/6/25 but im pleased so far with the wonderful service!
2025年5月15日
自発的なレビュー
Bensons For Beds - Manchester White City596 からの回答
"Thank you for your kind words, we are thrilled to hear about your positive experience with our team. We strive to provide excellent service and we look forward to delivering your mattress on 6/6/25. Thank you for choosing us!"
Great Experience and very helpful
We were unsure what mattress we needed and Arveen was fab, she spent time going through the different options until we found the perfect fit for us. Fab experience and there was no pressure selling. Would highly recommend
2025年5月8日
Bensons For Beds - Manchester White City596 からの回答
Thank you for taking the time to share your positive experience with Arveen! We are glad she helped you find the perfect mattress and made the process pressure-free. We truly appreciate your recommendation and look forward to serving you again in the future.
Marcus was extremely informative and…
Marcus was extremely informative and helpful with making our decisions without being pushy.
2025年5月10日
Bensons For Beds - Manchester White City596 からの回答
Thank you for your kind review! We pride ourselves on providing exceptional service without being pushy. We are glad Marcus could assist you in making informed decisions. We appreciate your business!
No Commitment and Customer Trust
When I bought my chest of drawers, I strongly requested that it will be assembled by them. The salesperson and the branch manager very clearly confirmed that it will be delivered assembled. I fully explained to the sale team that I am not skilful at this, and therefore I did not buy it online. It was delivered without assembly, and they requested extra charges. I requested a refund, but they will deduct 20%. I requested some form of investigation but simply I understood that customer is to blame.
2025年5月9日
自発的なレビュー
Bensons For Beds - Manchester White City596 からの回答
We regret to hear about the assembly and delivery issues you experienced with your chest of drawers. We apologise that it wasn't assembled as promised and for the extra charges. We appreciate your feedback, Megan at Customer Care
The seller was very friendly
The seller was very friendly. They even called me two days later. That was a good customer service. Surely, I will return to the same shop to complete the purchase.
2025年5月7日
自発的なレビュー
Bensons For Beds - Manchester White City596 からの回答
Thank you for the positive feedback! We strive to provide excellent customer service and we are happy to hear that you had a great experience. We can't wait to have you back in our shop!
Bensons For Beds - Manchester White City596 からの回答
Hi there! Thank you for taking the time to leave us a review. We're so glad Marcus provided professional and helpful service to you. Our team is dedicated to providing top-notch customer service to all of our clients. We hope to see you again soon!
Sleep well,
Team Bensons💜
Changing date of delivery
I have been really dissapointed that they keep changing the delivery date although they do inform me of the new dates it still keeps getting extended
2025年5月4日
Bensons For Beds - Manchester White City596 からの回答
Hi there June! We apologise for any inconvenience caused by the changes in the delivery date. Our team is doing our best to ensure a timely delivery. Thank you for your patience and understanding.
Take care,
Team Bensons
The assistant was very good.
The assistant was very good.
She listened well and offered me products that suited my needs.
2025年5月1日
自発的なレビュー
Bensons For Beds - Manchester White City596 からの回答
Thank you for your positive review! We're so glad to hear that our assistant provided excellent service and helped you find the perfect products. We appreciate your feedback and look forward to seeing you again.
Sleep well,
Team Bensons💜
We had a great experience at Bensons
We had a great experience at Bensons. Michael there was brilliant and very helpful.
2025年4月25日
Bensons For Beds - Manchester White City596 からの回答
We are delighted to hear you had a wonderful time at Bensons! Our team takes pride in providing excellent service, and Michael will be thrilled to hear your kind words. Thank you for choosing us and leaving this lovely review! 🌟
Sleep well,
Team Bensons💜
The price of products are higher than…
The price of products are higher than others. Quality is OK. But stores employees didn't have given me enough attention! I have given 4* because of the quality of your products?
2025年4月24日
Bensons For Beds - Manchester White City596 からの回答
Thank you for your feedback! We apologise for the higher prices and lack of attention from our store employees. We are committed to providing high-quality products and exceptional customer service. We appreciate your 4-star review and will work on improving in areas that need attention. Sleep well, Team Bensons💜
Great service from the Manchester…
Great service from the Manchester White City store from Shamaila ...very helpful and answered all our questions. Looking forward to our new bed
2025年4月18日
Bensons For Beds - Manchester White City596 からの回答
Thank you for sharing your experience, Shamaila always goes the extra mile to ensure our customers are satisfied. We're excited for you to enjoy your new bed! ☁️ #CustomerServiceGoals
Poor customer services.
The customer service experience was very disappointing. I tried to amend my order through webchat and the hotline, but was unsuccessful. Eventually, I had to call the store and wait until the relevant staff member was available, which took a long time. The entire process took me six hours just to make a simple amendment to my order.
On top of that, the delivery was delayed by an hour beyond the scheduled time.
2025年3月19日
自発的なレビュー
Bensons For Beds - Manchester White City596 からの回答
Hi there, we apologise for the inconvenience you experienced. We will work to improve our processes and ensure a smoother experience for our customers. We appreciate your feedback.
Bensons For Beds - Manchester White City596 からの回答
Thank you for your kind words! Our team is passionate about providing top-notch service and high-quality products, and we're so glad you enjoyed your experience with us. We appreciate your support!
Bensons For Beds - Manchester White City596 からの回答
We appreciate you taking the time to share your positive experience with us. We're glad you found our team member helpful and informative! Take care, Megan at Customer Care
Pleasant experience
Jake was very helpful in assisting us on selecting a suitable bed frame, head board and mattress for us
2025年3月22日
自発的なレビュー
Bensons For Beds - Manchester White City596 からの回答
We're happy to hear that you found suitable selections with assistance. We appreciate you taking the time to share your positive experience with us! Take care, Megan at Customer Care
Appalling service
Gave this store a one star because I couldn't give it zero stars. Elderly parents bought a Silentnight orthopaedic mattress from this store which has sunk on one side. Called Customer Services and they haven't been helpful at all; they keep insisting on my elderly dad to send photos via email which I have had to help him with and I haven't got time to keep doing it. They've made it really difficult for them to make a complaint about the mattress. Stay away from Bensons for Beds and Silentnight. Should have gone somewhere else. I bought an orthopaedic mattress more than 10 years ago from an unknown store for a fraction of the price that Bensons charged and it's still in excellent condition. Complete waste of our money.
2025年3月21日
自発的なレビュー
Bensons For Beds - Manchester White City596 からの回答
We appreciate your feedback and regret to hear about the difficulties your parents experienced with their mattress and our customer service. We're sorry for any inconvenience caused by the request for photos and will review how we can improve our processes to better support our customers. Thank you, Megan at Customer Care
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