What brilliant service i received. The staff were so helpful and welcoming, i explained my requirements and they showed me a selection that filled them. I went for a storage ottoman bed which was easy... もっと見る
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所在地
所在地を変更Unit 1 Towngate Retail Park, James Street, PO30 5HF Newport, Isle Of Wight, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Bensons For Beds - Isle of Wight, Newport Store - Sleep expert was Jo Amazing experience. We were greeted as we arrived in store by Jo and we were asked if we needed any help. We said yes as k... もっと見る
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The mattress was wrongly priced on the sign on the bed compared to the checkout. Person who served us did honour the sign price but seemed reluctant to do so unless we scanned some QR code in the sto... もっと見る
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Sales person, Jo, gave us excellent service. She tested us with their computerised special bed to see which mattress firmness would suit us. She gave us plenty of time to look at beds and lots of inf... もっと見る
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企業情報
Bensons For Beds - Newport Iow について
当該企業による記述
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
連絡先
Unit 1 Towngate Retail Park, James Street, PO30 5HF, Newport, Isle Of Wight, 英国
4.7
優良
114件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Excellent experience
Excellent experience. Charlie was incredibly helpful (and patient) with us and we left delighted with our choice, and excited for the delivery!
2025年6月2日
Bensons For Beds - Newport Iow からの回答
We're happy you had such a positive experience! It's great to hear that our team member was so helpful and that you're delighted with your choice. We appreciate your feedback, Megan at Customer care
When our bed was delivered it had holes…
When our bed was delivered it had holes in the material and one of the bedside drawers wasn’t working and unable to open .
2025年5月30日
自発的なレビュー
Bensons For Beds - Newport Iow からの回答
We regret to hear about the issues with your bed's delivery and the drawer. We appreciate your feedback and hope these have now been resolved for you. If you do need support, please update your order details or follow the link and use our live chat feature: https://www.bensonsforbeds.co.uk/contact-us/
Thank you, Megan at Customer Care
Not rushed and very helpful assistant
2025年5月28日
Bensons For Beds - Newport Iow からの回答
We're glad you found our assistant helpful and that you weren't rushed. Thank you for your positive feedback! Take care Mr Faulkner
The staff was so professional
2025年5月21日
自発的なレビュー
Bensons For Beds - Newport Iow からの回答
We appreciate you pointing out our staff's professionalism! Thank you for sharing your positive experience with our team. Take care, Megan at Customer Care
Delivery notification warning
Message on 9th May, giving delivery time slot of
0831-1031 on the 14th of May. So I moved all my morning appointments and commitments to the afternoon.
The night of the 13th of May, two messages arrived in my junk mail changing delivery slot to 1357-1557 so had to re arrange my entire day, not impressed.
Staff in store and on delivery were very helpful and friendly.
2025年5月14日
自発的なレビュー
Bensons For Beds - Newport Iow からの回答
Hi John Fruen, thanks for taking the time to let us know about your experience. We are sorry this hasn’t met your expectations, this isn't the service we aim to deliver. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.
Kind Regards
Bensons for Beds Newport IOW
Great and helpful support from the staff
2025年4月16日
Bensons For Beds - Newport Iow からの回答
Hi Annette Ketteridge. Thanks for taking the time to let us know about your new purchase, we are so glad you are happy. Thank you again for leaving us this response!
Kind Regards
Bensons for Beds
IOW
Bensons For Beds - Newport Iow からの回答
Thank you Yashen for such good feedback, we are happy we could help. If we can help in the future please let us know.
Bensons for Beds
IOW
Bensons For Beds - Newport Iow からの回答
Thank you so much Paddy Cawley for letting us know about your experience, we love hearing good news. If you're ever in need of more help, please let us know!
Bensons for Beds
Newport
Hannah was excellent kind and…
Hannah was excellent kind and considerate taking into account our needs and suggested different beds we hadn’t considered and then found the bed we loved . Hannah is a credit to the store
2025年3月27日
自発的なレビュー
Bensons For Beds - Newport Iow からの回答
Hi Graeme, we are so pleased you are happy with your product and the experience you have received. Please let us know if there is anything else we can do for you; we are more than happy to help!
Bensons for Beds Newport
Bensons For Beds - Newport Iow からの回答
Hi Paul Dove. Thank you for leaving such lovely feedback. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Bensons for Beds Newport
Purchase with Ease
Concise information received after we explained what we needed from Jack.
We established exactly what we needed and Jack saw the process through with professionalism and ease.
2025年2月22日
自発的なレビュー
Bensons For Beds - Newport Iow からの回答
Thank you for taking the time to write a review regarding your recent purchase in store. We are very please to hear that your experience was a positive one.
Many thanks
Bensons for Beds
Newport IOW
Sales staff were informed and keen to help
Sales staff were informed and keen to help.,enabling me to select and order from an extensive range, size , style , and price of beds , the one most suitable … all within 40 minutes ! Job Done !
2025年2月4日
Bensons For Beds - Newport Iow からの回答
Good Evening Mr.Hobart, thank you so much for taking the time to review your recent purchase. Please don't hesitate to visit us again, we will be more than happy to assist you.
Bensons for Beds
Newport IOW
Poor information provided.
Very nice shop with good display of all products and the sales person was friendly and helpful.
She helped us to find some bedside cabinets that we liked and although we thought they were a bit expensive we went ahead and purchased them.
However she didn’t tell us that we would have to wait 11weeks for delivery and she also didn’t tell us that we would be charged £49 for delivery. Those two things made the purchase considerably more expensive and inconvenient and changed our view of Bensons service.
We’re not sure that we will go there again.
2025年1月27日
Bensons For Beds - Newport Iow からの回答
Thank you for your review. I am sorry you feel that you have been given poor information. I have looked in to this for you and can see from your order that you are expecting a DHD which is a direct home delivery. With a DHD we are unable to supply a delivery date in store. Your order is sent directly to the supplier where it starts being built. On completion your order will be sent to the UK, this is when you will be contacted and offered a delivery date.
If there is anything further you wish to discuss regarding your order please don't hesitate to reach out we will be more than happy to help.
Bensons for Beds
Newport
Thank you Hannah for your patience and…
Thank you Hannah for your patience and customer service. We look forward to taking delivery of our new bed.
2025年1月2日
Bensons For Beds - Newport Iow からの回答
Hi Julie Davis thank you for taking the time to leave a review. I am so pleased that you had a positive experience. If you have any questions regarding your order please don't hesitate to get in touch, we will be more than happy to help.
Kind Regards
Hannah and the team at Bensons for Beds Newport
Customer focused
Great customer service by the team. Manager Hannah was extremely helpful with my purchase. I would highly recommend.
2025年1月22日
自発的なレビュー
Bensons For Beds - Newport Iow からの回答
Hi Ik, thank you so much for your positive comments about Bensons-for-Beds-Newport! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Kind Regards
Hannah
Bensons for Beds
Newport
Bensons For Beds - Newport Iow からの回答
Hi Declan, Thanks for taking the time to let us know about your experience, we are so glad you are happy. We are always more than happy to assist you if anything else comes up. Take care!
Amazing customer service
The sales assistant (apologies have forgotten name) looked after us really well from start to finish. We did have an issue with one item, through no fault of Bensons as it came from a third party supplier, but when I came back in to raise this, the lovely manager, Hannah, was nothing but spectacular in putting things right. She took matters into her own hands, was compassionate and resolved the situation on my behalf.
2024年10月20日
自発的なレビュー
Bensons For Beds - Newport Iow からの回答
Thank you so much Ish for letting us know about your great experience, we love hearing good news. Please don't hesitate to reach out if there's anything additional we can do for you. Thank you again for the great review!
Had a great experience at Bensons For…
Had a great experience at Bensons For Beds in the Isle Of Wight! I would like to give a special shout out to Hannah, the store manager, who is an absolute asset to the Bensons team. She went above and beyond in helping us find the perfect new beds and mattresses for our new home, and you could tell she has a genuine passion for what she does. We never felt rushed, or pressured and felt confident that we were in the right place due to her friendliness and knowledge. Thanks Hannah! 110% recommend!!
2025年1月17日
自発的なレビュー
Bensons For Beds - Newport Iow からの回答
Hi Lauren C, thank you so much for your positive comments. We strive for 100% satisfaction, and it is great to see you had such a positive experience at Bensons-for-Beds-Newport. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit.
Thank you again
Hannah
Bensons for Beds Newport
Bensons For Beds - Newport Iow からの回答
Thank you Miss Wendy Hilton for such good feedback, we are happy we could help. If we can help in the future please let us know. If you have any further questions, please don't hesitate to reach out!
Bensons for Beds Newport
Complete SCAM
Complete SCAM. Won’t refund my deposit despite cancelling within the 7 day period, instead they delayed the cancellation so now they don’t have to pay out. Manager Hannah is rude and has a disgusting attitude. Avoid at all costs all they care about is their commission
2024年12月30日
自発的なレビュー
Bensons For Beds - Newport Iow からの回答
Thank you for taking the time to tell us about your experience Megan we are sorry it hasn’t met your expectations. We are disappointed to hear that your experience was not a positive one. Falling short of meeting your expectations is not to the standards we strive to achieve.
Kind regards, Bensons-for-Beds
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