The process, from advice and sales, through to delivery, was great. Tom, the sales person, was friendly, helpful and honest. He explained it'd take two to assemble the beds, which it did, but the in... もっと見る
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We were impressed with the wide choice of beds and mattresses. Simon, the sales assistant, was very helpful without being pushy. He understood our budget and worked with us to find the right op... もっと見る
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The gentleman we saw in the shop quickly understood what type of mattress we wanted and showed us three that he thought would be suitable. After trying them several times we picked one. We were kept... もっと見る
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On the 2 occasions I and my daughter visited your store the gentlemen who spoke to us were very helpful and knowledgeable. I had known what mattress I wanted but was unsure of base.
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企業情報
Bensons For Beds - Northampton725 について
当該企業による記述
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
連絡先
Unit 6a, St James Retail Park, NN1 1EE, Northampton, Northamptonshire, 英国
- 1604752432
4.8
優良
269件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Damaged during delivery, no response.
Ordering the bed was great; the process was seamless. However, the mattress was damaged during delivery by the delivery men. I've emailed to say that I'm not happy and what's the follow-up process, I've had no response. Very disappointing considering I've spent £2,500.
2026年8月7日
Bensons For Beds - Northampton725 からの回答
We are truly sorry to hear about the damage to your mattress during delivery and the lack of response. We understand how frustrating this must be, especially after such a significant purchase. We have contacted you to discuss the matter further.
Thank you for your review - Lauryn at Customer Care
Helpful salesman
Helpful salesman. Didn't have to wait too long for delivery. Good communication throughout.
Just a bit disappointed we didn't shop around as could have bought exactly same mattress for £225 less which is quite a difference!
2026年7月12日
自発的なレビュー
Bensons For Beds - Northampton725 からの回答
We're pleased to hear about your positive experience with our salesperson, the quick delivery, and good communication. We understand your disappointment regarding the price difference and appreciate your feedback.
Thank you for your positive review - Lauryn at Customer Care
Paul was polite helpful and listened to…
Paul was polite helpful and listened to our needs.
2026年7月28日
Bensons For Beds - Northampton725 からの回答
We're so pleased you found Paul, helpful, and that they listened to your needs. Thank you for your kind feedback!
Team Bensons
Paul in Northampton, a delightful, helpful and well informed man
We talked to Paul in Northampton, a delightful, helpful and well informed man. Everything we needed we got. The delivery went smoothly and the two guys fit it to our liking in no time. Very happy all around, thank you.
2026年7月3日
Bensons For Beds - Northampton725 からの回答
We're so pleased to hear you had such a positive experience with our team member in Northampton! It's wonderful that they were delightful, helpful, and well-informed, ensuring you got everything you needed. We're also delighted that your delivery went smoothly and our team fitted it to your liking.
Thank you for your positive review - Lauryn at Customer Care 💜
Excellent service and product
From purchasing to delivery, the service was brilliant! The sales staff in Northampton (sorry I can’t remember his name) was very helpful and really gave us some guidance when choosing the perfect mattress for our needs.
Delivery was great as well. It arrived on time, and the driver Charles and his assistant Chichi were very polite and helpful and they carried the mattress in the room with care.
The mattress we got was great! It was a Sealy Edendale Backcare Extra Firm Mattress and it’s a great help for my back problems.
Overall, excellent service and great product! Highly recommended ⭐️⭐️⭐️⭐️⭐️
2026年7月9日
自発的なレビュー
Bensons For Beds - Northampton725 からの回答
We're so pleased to hear you had such a brilliant experience from purchase to delivery! It's wonderful that our sales team provided great guidance and that the delivery was on time with such polite and helpful service. We're especially glad the mattress is helping your back problems. Thank you for your high recommendation!
Team Bensons
Excellent service from ordering the new…
Excellent service from ordering the new mattress to the delivery.
2026年7月6日
Bensons For Beds - Northampton725 からの回答
We're so pleased to hear you received excellent service from the moment you ordered your new mattress right through to its delivery. Thank you for your kind feedback!
Invoice was confusing with item prices…Does your advertisement on returning a bed if not suitable state that there is a charge to do so??
Invoice was confusing with item prices added and removed.
2026年7月5日
Bensons For Beds - Northampton725 からの回答
We appreciate you bringing the invoice confusion to our attention regarding prices and promotional codes are stated. We will review this.
When choosing our ottoman bed we were…
When choosing our ottoman bed we were given good advice from polite staff. Delivery was a week and Delivery was on time, and they took the bed to our room.
2026年7月2日
Bensons For Beds - Northampton725 からの回答
We're so pleased you received good advice from our polite staff when choosing your ottoman bed. It's wonderful to hear your delivery was on time and the team took the bed to your room!
We were listened to and not given a…
We were listened to and not given a hard sell. All pricing options were detailed for us to choose from
2026年6月18日
Bensons For Beds - Northampton725 からの回答
We're so glad we could provide clear options without pressure. Thank you for this wonderful feedback!
Team Bensons
We were looking for a new mattress not…
We were looking for a new mattress not sure what we wanted we were helped by Paul in the Northampton store who was very helpful and wasn't pushy he had very good knowledge of all products.
2026年6月8日
Bensons For Beds - Northampton725 からの回答
We're so pleased our team provided helpful and knowledgeable assistance, ensuring you found the perfect mattress without feeling pressured. We appreciate your feedback!
Team Bensons
Excellent service
Excellent service. Great quality beds. Very quick set up. Delivery men Andrew and Janis were very quick and efficient and friendly and took our old mattress away.
2026年5月25日
Bensons For Beds - Northampton725 からの回答
We're so pleased you experienced excellent service and appreciate your kind words about our team's efficiency and friendliness. Thank you for your feedback!
Team Bensons
Bensons For Beds - Northampton725 からの回答
We appreciate your kind words.
Team Bensons - Jess
Excellent service from start to finish
Excellent service from start to finish. Could not fault the salesman or delivery people 10/10
2026年5月17日
Bensons For Beds - Northampton725 からの回答
We're so glad you received excellent service from start to finish! Thank you for the 10/10 feedback.
Team Bensons - Jess
From start to finish clear precise…
From start to finish clear precise instructions from buying the bed, mattress to notifying of delivery and making up the bed and taking away the old one.
2026年5月17日
Bensons For Beds - Northampton725 からの回答
We're so pleased to hear that your entire experience, from purchase to delivery and setup, was clear and precise. Thank you for your wonderful feedback!
Team Bensons
Purchase of Two Beds
Simon made the whole process of buying two beds at the weekend smooth, effortless and an absolute joy. Confident in his bed knowledge, gave us time to try beds, di not at all feel rushed, answered my many questions with much detail and a clear answer. I would certainly recommend Benson for Beds and Simon to friends and family.
2026年5月2日
Bensons For Beds - Northampton725 からの回答
We're happy to hear that your experience buying two beds was smooth and effortless. It's great to know that our team member's knowledge and patience were helpful. Thank you for recommending us to friends and family!
Team Bensons
Bensons For Beds - Northampton725 からの回答
We are so happy to hear about your positive experience with your second purchase for your daughter! Thanks for your feedback.
Team Bensons
Bensons For Beds - Northampton725 からの回答
We're so glad that the advice provided was good and honest. We appreciate you taking the time to share your positive experience!
Team Bensons
Bensons For Beds - Northampton725 からの回答
Thanks for your feedback—we’re so pleased everything went smoothly,
Megan | Customer Care Specialist✨
What we wanted and within budget.
When we visited the store, we said what our budget was, we were shown only what was within our budget, those over our budget were mentioned but we didn't feel pressure to go over. We were also given time to try and discuss the pros and cons of each product.
2026年3月30日
自発的なレビュー
Bensons For Beds - Northampton725 からの回答
Thank you for your lovely feedback! We’re really pleased you felt comfortable sharing your budget, had the freedom to explore options, and were given time to properly weigh up what worked best for you — that’s exactly how it should be.
Thank you for your positive review - Lauryn at Customer Care 💜
Bensons For Beds - Northampton725 からの回答
That’s great to hear — we’re so pleased your order and delivery were spot on!
It’s a pleasure to serve you — thanks for taking the time to share your experience,
Megan | Customer Care Specialist!💜
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