Service in the shop was very good - different types of mattresses explained very clearly. Delivery guys were amazing - very professional and friendly. Mattress was delivered to the top of a townhouse... もっと見る
所在地
所在地を変更Unit 4b Springvale Retail Park, St Marys Cray Orpington, BR5 3SG Orpington, Kent, GB
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Very helpful and knowledgeable staff. We went into the orpington branch for a wander and look around as were in need of a new mattress and pillow due to myself having bad back/shoulder problems.At no... もっと見る
企業が回答しました
We purchased the bed online and the mattress from inshore. Benson married up the two purchases for a single delivery. Staff in store and online were very helpful. Delivery team [we paid for assembly]... もっと見る
企業が回答しました
Can recommend Benson for Beds, from start to finish, kept us informed step by step. Excellent sales and delivery service. Well made and very comfortable.
企業が回答しました
企業情報
Bensons For Beds - Orpington679 について
当該企業による記述
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
連絡先
Unit 4b Springvale Retail Park, St Marys Cray Orpington, BR5 3SG, Orpington, Kent, 英国
- 1689827956
4.8
優良
492件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I will like to start at the customer…
I will like to start at the customer service I got in store the day I purchased the bed.
The lady was amazing I had an autistic child and the bed was for him I was in the store for about 2 and half hours that day.
The lady was very patient, kind and caring.
She understood what I needed and her guidance and knowledge she gave was fantastic.
Also the team that was keeping me informed of my delivery was always keeping me in the know of what date and time through email and txt.
Also giving the call fantastic service.
Finally the delivery and putting my son’s bed together. The two gentlemen were amazing they respected my home carefully worked together to build the bed. They explained what they were going to do.
Two very kind men.
2025年8月30日
Bensons For Beds - Orpington679 からの回答
We appreciate your wonderful feedback. We're happy to hear that the in-store service, delivery updates, and bed assembly met your expectations. Our team is dedicated to providing patient, kind, and respectful service to all our customers.
Take care,
Megan at Customer Care
John was very knowledgeable and…
John was very knowledgeable and helpful. He wasn't pushy like some sales person is. I would recommend him to anyone
2025年8月28日
Bensons For Beds - Orpington679 からの回答
We appreciate you sharing your positive experience! We're so glad our staff was knowledgeable and helpful and provided a no-pressure environment. Thanks for the recommendation, Megan at Customer Care
Bensons For Beds - Orpington679 からの回答
We appreciate your positive feedback. We are happy to hear that you had a professional experience with our team. Thanks for choosing us, Megan at Customer Care
excellent delivery drivers very polite…
excellent delivery drivers very polite and efficient. It made it a very pleasant experience.
2025年7月15日
自発的なレビュー
Bensons For Beds - Orpington679 からの回答
We're happy to hear that our delivery team's politeness and efficiency made your experience pleasant! Thank you for sharing your positive feedback with us, Megan at Customer Care
Fantastic service
Nick was really patient and helpful making sure my Mum got the best bed for her needs
2025年8月14日
自発的なレビュー
Bensons For Beds - Orpington679 からの回答
We're happy to hear that our team provided excellent support and ensured your Mum found the perfect bed to meet her specific requirements. Take care, Megan at Customer Care
The store colleague Max was so helpful…
The store colleague Max was so helpful to us and helped us make the correct choice.
2025年8月12日
Bensons For Beds - Orpington679 からの回答
Thank you for sharing your positive experience with Max! We are so glad to hear he was helpful and assisted you in making the right choice. We will be sure to pass along your feedback to him. Have a fantastic day! Megan at Customer Care😊
Got everything we needed
Got help with our purchase from a very friendly chap and the delivery was a very good experience.
2025年8月5日
自発的なレビュー
Bensons For Beds - Orpington679 からの回答
Thank you for sharing your positive experience with us! We pride ourselves on providing exceptional customer service and a smooth delivery process. We are always happy to help and appreciate your kind words. Come back anytime, Megan at Customer Care
Highly recommend
It was a pleasant experience the sales lady was very thorough taking us through all our options
2025年8月9日
Bensons For Beds - Orpington679 からの回答
Thank you for your kind words! It's our pleasure to provide a thorough and enjoyable experience. We're always here to help you explore your options, Megan at Customer Care
Everyone in store was very helpful
Everyone in store was very helpful, especially John who was the salesmen we dealt with.
2025年5月29日
Bensons For Beds - Orpington679 からの回答
Thank you for your positive review! We are thrilled to hear that John provided excellent service during your visit. We will make sure to pass along your kind words to him. Thank you for choosing our store, Megan at Customer Care
Max was great at helping us pick the…
Max was great at helping us pick the mattress and bed we liked. He wasn’t pushy and gave us the space we needed to make our decision. He gave us helpful advice. The quote he gave was good, we were able to go home measure up and speak to him on the phone once we had decided. Great experience all round. Good price too
2025年7月23日
Bensons For Beds - Orpington679 からの回答
Thank you so much for taking the time to share your positive experience with Max! Our team always strives to provide excellent customer service, and we're so glad that Max was able to assist you with finding the perfect mattress and bed. We appreciate your business and hope to see you again soon, Megan at Customer Care
Very helpful
The sales person was extremely knowledgeable and gave us great insights. Would highly recommend.
2025年7月23日
Bensons For Beds - Orpington679 からの回答
Thank you for taking the time to leave such a positive review! We're thrilled to hear that our salesperson provided you with great insights and we appreciate your recommendation. We look forward to working with you again in the future, Megan at Customer Care
Exceptional help in choosing a bed
We had an amazing person called Nick helping us choose our bed and mattress.
He went through everything thoroughly and helped us understand all about the different types of beds and mattresses available.
His help was above and beyond as he guided us in the right direction choosing a bed that was suitable for both of us. Very helpful and kind all the way through the whole process.
2025年7月15日
Bensons For Beds - Orpington679 からの回答
Thank you for sharing your experience with us! We are thrilled to hear that Nick went above and beyond to help you find the perfect bed and mattress. Our team prides ourselves on providing top-notch service and we are pleased to know we exceeded your expectations. Enjoy your new bed, Megan at Customer Care
I can't explain but it was so easy to…
I can't explain but it was so easy to order our bed and Max the sales person was just so good at what he had to do with ordering and about delivery times etc.
2025年7月14日
Bensons For Beds - Orpington679 からの回答
Thank you for your kind words! Our team strives to make the buying process as seamless as possible. We're happy to hear that Max provided a great experience with your order and delivery. We appreciate your business, Megan at Customer Care
New Bed …
We were advised by Max from your springvale branch Orpington very Pleasant snd helpful assistant who guided us through the process without being pushy
2025年6月21日
Bensons For Beds - Orpington679 からの回答
We're happy to hear that you found our assistant pleasant and helpful while guiding you through the process. We appreciate you taking the time to share your positive experience, Megan at Customer Care
Everything was done quickly and easily…
Everything was done quickly and easily also every helpful
2025年6月21日
Bensons For Beds - Orpington679 からの回答
We're happy to hear that everything was done quickly, easily, and helpfully for you. Thank you for your positive feedback; we appreciate it. Take care, Megan at Customer Care
Bensons For Beds - Orpington679 からの回答
We appreciate your kind words about our team's knowledge and friendliness! Thank you for choosing us, Megan at Customer Care
The sales woman was fantastic
The sales woman was fantastic, very knowledgeable. Gave me time to consider my purchase. Not pushy at all. Great communication once order made and it was very easy to change delivery date as I was waiting for my house move to go through. Would definitely buy from them again!
2025年5月13日
Bensons For Beds - Orpington679 からの回答
We appreciate you sharing your experience. It's great to hear that the salesperson was helpful and that changing your delivery date was easy. We cant wait to welcome you back again in the future, Megan at Customer Care
Thank You Max!
We popped into the Orpington store with the intention of just browsing, but Max made us feel so comfortable and well looked after that we ended up placing an order for a bed the very same day! He gave great customer service and care. He was warm, friendly, and genuinely helpful without any pressure. He answered all our questions and gave us the space and confidence we needed to make a decision. Max went above and beyond to ensure we had a positive experience, and we’re so glad he was the one who helped us. Thank you so much Max!
2025年6月17日
Bensons For Beds - Orpington679 からの回答
We're happy to hear that you had such a positive experience in our store. It's great to know that our team member made you feel comfortable and well-cared for, and that you were able to find the perfect bed. Thank you for your kind words, Megan at Customer Care
Helpful ,pleasant staff.
This review is rather early. The lady who served us was lovely but my bed itself has not yet been delivered. My choice, but take more time with asking for reviews .
2025年6月11日
Bensons For Beds - Orpington679 からの回答
We appreciate your kind words about our team member. We apologise for the review request timing and any inconvenience. We value your feedback Megan at Customer Care
Great service
The sales assistant was extremely helpful but not pushy. Really seemed to know her stuff and made the purchase very easy
2025年6月11日
Bensons For Beds - Orpington679 からの回答
We appreciate you taking the time to leave us this great review. We're so glad to hear that our sales assistant was helpful and made your purchase easy!
Take care, Megan at Customer Care
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