We went out yesterday on a bit of a spur of the moment shopping trip to finally get a new mattress. I have bought a bed frame and 2 other mattresses from Bensons in the last 10 years or so, so it was... もっと見る
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所在地
所在地を変更Unit 7 Great Eastern Retail Park, Rotherham, S62 6EJ Rotherham, South Yorkshire, GB
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I went into your store determined to buy a new mattress I explained to your sales rep John that I have fibromyalgia and suffer chronic pain! He was very understanding and helpful we used the test bed... もっと見る
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The manager of the store me and my partner bought our bed from was so welcoming and helped us choose the right one for us. The delivery guys (I forgot their names) were so polite and lovely to talk to... もっと見る
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We did return our mattress after it sunk in the middle. Customer care & the lady in the Rotherham branch were very good & sorted it out to our satisfaction 😎 The delivery was very good & we’re hap... もっと見る
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企業情報
Bensons For Beds - Rotherham について
当該企業による記述
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
連絡先
Unit 7 Great Eastern Retail Park, Rotherham, S62 6EJ, Rotherham, South Yorkshire, 英国
4.8
優良
105件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Very helpful staff
Very helpful young lady,her name was Helen from Benson's for beds parkgate Rotherham she didn't rush are pressure us couldn't have been more helpful will shop there again and tell everyone about are experiene
2026年5月23日
Bensons For Beds - Rotherham からの回答
We are so pleased to hear about your positive experience! It's wonderful that our team provided such helpful, pressure-free service. We appreciate your kind words and look forward to welcoming you back.
Team Bensons
Bensons For Beds - Rotherham からの回答
We're so pleased our staff was helpful and knowledgeable. Thank you for your kind feedback!
Team Bensons
Prompt delivery good service from your…
Prompt delivery good service from your delivery guys Emilian and Sam very professional
2026年5月14日
Bensons For Beds - Rotherham からの回答
We are so pleased to hear about your prompt delivery and the professional service from our team. Thank you!
Team Bensons
Great support from the Rotherham Store…
Great support from the Rotherham Store with my online order, quick and easy to navigate the website and place the order, excellent store support to organise delivery option afterwards
2026年4月18日
Bensons For Beds - Rotherham からの回答
Thank you for your great feedback! We’re really pleased to hear you found the website easy to use, the online ordering simple, and that the store team were there to support you and organise delivery so smoothly.
Thank you for your positive review - Lauryn at Customer Care 💜
Helen was fantastic
Helen was fantastic, very helpful and not at all pushy. Helped us use the test bed that helped figure out what firmness of mattress we wanted, and then expertly deduced what we needed.
2025年11月1日
自発的なレビュー
Bensons For Beds - Rotherham からの回答
We're so glad to hear that you had such a positive experience! It's great that our team member was so helpful in finding the perfect mattress for you. Thanks for your feedback!
Team Bensons
Happy previous customer
Being a previous customer, 8 years ago, they were able to tell me the type of mattress I purchased then. So I was able to order a replacement but with a firmer edge.
Friendly staff, good service, and excellent delivery.
2026年3月3日
Bensons For Beds - Rotherham からの回答
We're glad you enjoyed your experience. It's great to know we could assist you in ordering a suitable mattress with the added support you were looking for. Thank you for your positive feedback regarding our friendly staff and excellent delivery.
Team Bensons
Good service eventually
We did return our mattress after it sunk in the middle.
Customer care & the lady in the Rotherham branch were very good & sorted it out to our satisfaction 😎
The delivery was very good & we’re happy with the end result 👌
2026年4月12日
Bensons For Beds - Rotherham からの回答
We appreciate you sharing your experience. We're happy to hear that the team addressed the mattress issue to your satisfaction and that you were pleased with the delivery and final outcome. Thanks for your feedback.
Team Bensons
All-round brilliant experience
All-round brilliant experience. Great, informative customer service at the store with a wide range of beautiful beds to choose from.
Prompt delivery by the friendly delivery team.
We were always kept up to date with information regarding our bed order and also on how to care for our new bed.
Very pleased with our purchase and our bed is so comfortable! We will definitely visit Bensons again!
2026年4月10日
Bensons For Beds - Rotherham からの回答
Thank you so much for such a wonderful review! We’re delighted you enjoyed your experience in-store, found the perfect bed, and received great service from our delivery team. Keeping you informed and helping you care for your new bed is really important to us, so it’s lovely to hear you felt supported throughout. Enjoy your super-comfortable new bed—we look forward to welcoming you back to Bensons again,
Megan | Customer Care Specialist
Friendly
Friendly, knowledgeable sales person, but not at all pushy, just helpful when we asked.
2026年3月28日
Bensons For Beds - Rotherham からの回答
We’re pleased to hear that you found our sales colleague friendly, knowledgeable, and helpful without any pressure. Thank you for taking the time to share your experience.
💜 Thank you for your positive review – Lauryn at Customer Care
Bensons For Beds - Rotherham からの回答
Thanks so much! Short, sweet, and speedy!
Thanks for choosing us,
Megan | Customer Care Specialist💜
No intention of hosting their accident…
No intention of hosting their accident cover.
2026年4月2日
自発的なレビュー
Bensons For Beds - Rotherham からの回答
We regret any difficulty with the accident cover. This is not with ourselves and it purchased with a third party company. If you need help claiming under this, please contact us and we can provide the correct contact details.
Bensons For Beds - Rotherham からの回答
Thank you for your feedback! We’re pleased to hear you found our staff helpful,
Megan | Customer Care Specialist😊
Very helpful sales staff at Rotherham
Very helpful sales staff at Rotherham, I had to delay the delivery by two weeks, one quick phone call and that was sorted without any issues.
Not sure if it's unit 2 or unit 7 at Rotherham but excellent service.
2026年3月27日
Bensons For Beds - Rotherham からの回答
Thanks so much for the great review! 😊 We’re glad the Rotherham team could help and make your delivery delay super easy to sort. Whether it’s Unit 2 or Unit 7, we’ll take the compliment — and we’re thrilled you had an excellent experience,
Megan | Customer Care Specialist✨
Bensons For Beds - Rotherham からの回答
Thank you for the fantastic feedback! 😊 Delighted to hear the customer service was excellent from purchase through to delivery — and even better that you’re loving the product! We really appreciate it,
Megan | Customer Care Specialist✨
Very helpful and knowledgeable
Very helpful and knowledgeable
All involved went out of their way to help when a rapid change in my wife’s health meant a change of mattress during order
Many thanks for the kindness and compassion shown
2026年3月7日
Bensons For Beds - Rotherham からの回答
Thank you so much for your kind review. We’re really pleased to hear that the team were helpful and knowledgeable throughout, and that everyone involved went out of their way to support you during such a difficult and rapidly changing situation with your wife’s health.
Your words about the kindness and compassion shown truly mean a lot — we’re glad we could make things a little easier for you during that time.
If there’s anything more we can do to support you both, please don’t hesitate to let us know,
Megan at Customer Care
Excellent staff
Excellent staff, knowledgeable, calm, not pushy. John who helped us was excellent gave space and tme to chose and to think.
2026年3月7日
自発的なレビュー
Bensons For Beds - Rotherham からの回答
Thank you for your lovely review! We’re so pleased to hear that our staff were knowledgeable, calm, and never pushy. John will be delighted to know his support, patience, and the space he gave you to think made such a positive difference. We really appreciate your feedback,
Megan at Customer Care
Bensons For Beds - Rotherham からの回答
We’re so glad you received great customer service — we really appreciate your feedback!
Megan at Customer Care😊
Very helpful and knowledgeable nothing…
Very helpful and knowledgeable nothing was too much trouble when I wanted to amend my order
2026年2月17日
Bensons For Beds - Rotherham からの回答
Thank you for your lovely feedback! We’re so glad you found the team helpful and knowledgeable, and that amending your order was no trouble at all. We really appreciate you taking the time to share this!
Megan at Customer Care😊
Bensons For Beds - Rotherham からの回答
We appreciate you sharing! We are so glad you love your mattress and found our staff kind and helpful.
Great selection
Great selection in store. Sale discount applied. Was able to see colour and styles of headboard. Kept up to date with delivery and slot narrowed down to two hours approx.
2026年2月5日
Bensons For Beds - Rotherham からの回答
We're happy you found a great selection and the sale discount applied. It's great you were able to see the headboard's colors and styles, and that we kept you updated regarding delivery.
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