I bought a mattress from the East Kilbride store Dreams. The whole experience was excellent and I really want to thank the salesperson Jenny. She explained everything in detail and ensured that... もっと見る
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所在地
所在地を変更Unit 7 Great Eastern Retail Park, Rotherham, S62 6EJ Rotherham, South Yorkshire, GB
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The staff in store were very knowledgeable and kind. I was kept up to date about my delivery. The delivery team were, courteous and efficient. Also received advice about after care
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We weren't rushed into deciding. There was plenty of choice. Prices were reasonable in comparison to other stores. We were informed about extras but not pushed into buying them.
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We were greeted by a very pleasant and friendly lady who made us aware that she was available if we needed advice or information, but was not at all pushy or intrusive. Once we were clear about what... もっと見る
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企業情報
Bensons For Beds - Rotherham について
当該企業による記述
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
連絡先
Unit 7 Great Eastern Retail Park, Rotherham, S62 6EJ, Rotherham, South Yorkshire, 英国
4.7
優良
119件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
All-round brilliant experience
All-round brilliant experience. Great, informative customer service at the store with a wide range of beautiful beds to choose from.
Prompt delivery by the friendly delivery team.
We were always kept up to date with information regarding our bed order and also on how to care for our new bed.
Very pleased with our purchase and our bed is so comfortable! We will definitely visit Bensons again!
2026年4月10日
Bensons For Beds - Rotherham からの回答
Thank you so much for such a wonderful review! We’re delighted you enjoyed your experience in-store, found the perfect bed, and received great service from our delivery team. Keeping you informed and helping you care for your new bed is really important to us, so it’s lovely to hear you felt supported throughout. Enjoy your super-comfortable new bed—we look forward to welcoming you back to Bensons again,
Megan | Customer Care Specialist
Friendly
Friendly, knowledgeable sales person, but not at all pushy, just helpful when we asked.
2026年3月28日
Bensons For Beds - Rotherham からの回答
We’re pleased to hear that you found our sales colleague friendly, knowledgeable, and helpful without any pressure. Thank you for taking the time to share your experience.
💜 Thank you for your positive review – Lauryn at Customer Care
Bensons For Beds - Rotherham からの回答
Thanks so much! Short, sweet, and speedy!
Thanks for choosing us,
Megan | Customer Care Specialist💜
No intention of hosting their accident…
No intention of hosting their accident cover.
2026年4月2日
自発的なレビュー
Bensons For Beds - Rotherham からの回答
We regret any difficulty with the accident cover. This is not with ourselves and it purchased with a third party company. If you need help claiming under this, please contact us and we can provide the correct contact details.
Bensons For Beds - Rotherham からの回答
Thank you for your feedback! We’re pleased to hear you found our staff helpful,
Megan | Customer Care Specialist😊
Very helpful sales staff at Rotherham
Very helpful sales staff at Rotherham, I had to delay the delivery by two weeks, one quick phone call and that was sorted without any issues.
Not sure if it's unit 2 or unit 7 at Rotherham but excellent service.
2026年3月27日
Bensons For Beds - Rotherham からの回答
Thanks so much for the great review! 😊 We’re glad the Rotherham team could help and make your delivery delay super easy to sort. Whether it’s Unit 2 or Unit 7, we’ll take the compliment — and we’re thrilled you had an excellent experience,
Megan | Customer Care Specialist✨
Bensons For Beds - Rotherham からの回答
Thank you for the fantastic feedback! 😊 Delighted to hear the customer service was excellent from purchase through to delivery — and even better that you’re loving the product! We really appreciate it,
Megan | Customer Care Specialist✨
Very helpful and knowledgeable
Very helpful and knowledgeable
All involved went out of their way to help when a rapid change in my wife’s health meant a change of mattress during order
Many thanks for the kindness and compassion shown
2026年3月7日
Bensons For Beds - Rotherham からの回答
Thank you so much for your kind review. We’re really pleased to hear that the team were helpful and knowledgeable throughout, and that everyone involved went out of their way to support you during such a difficult and rapidly changing situation with your wife’s health.
Your words about the kindness and compassion shown truly mean a lot — we’re glad we could make things a little easier for you during that time.
If there’s anything more we can do to support you both, please don’t hesitate to let us know,
Megan at Customer Care
Excellent staff
Excellent staff, knowledgeable, calm, not pushy. John who helped us was excellent gave space and tme to chose and to think.
2026年3月7日
自発的なレビュー
Bensons For Beds - Rotherham からの回答
Thank you for your lovely review! We’re so pleased to hear that our staff were knowledgeable, calm, and never pushy. John will be delighted to know his support, patience, and the space he gave you to think made such a positive difference. We really appreciate your feedback,
Megan at Customer Care
Bensons For Beds - Rotherham からの回答
We’re so glad you received great customer service — we really appreciate your feedback!
Megan at Customer Care😊
Very helpful and knowledgeable nothing…
Very helpful and knowledgeable nothing was too much trouble when I wanted to amend my order
2026年2月17日
Bensons For Beds - Rotherham からの回答
Thank you for your lovely feedback! We’re so glad you found the team helpful and knowledgeable, and that amending your order was no trouble at all. We really appreciate you taking the time to share this!
Megan at Customer Care😊
Bensons For Beds - Rotherham からの回答
We appreciate you sharing! We are so glad you love your mattress and found our staff kind and helpful.
Great selection
Great selection in store. Sale discount applied. Was able to see colour and styles of headboard. Kept up to date with delivery and slot narrowed down to two hours approx.
2026年2月5日
Bensons For Beds - Rotherham からの回答
We're happy you found a great selection and the sale discount applied. It's great you were able to see the headboard's colors and styles, and that we kept you updated regarding delivery.
Bensons For Beds - Rotherham からの回答
We appreciate your feedback. We're happy to hear our staff were courteous and professional.
Very helpful and knowledgable…
Very helpful and knowledgable assistant. She listened to my requirements and showed me a good selection of mattresses before I settled on the one I preferred
2026年1月27日
Bensons For Beds - Rotherham からの回答
We're delighted to hear that our assistant was helpful and knowledgeable, guiding you to find the mattress that met your needs. Thank you for your feedback,
Megan at Customer Care
Bensons For Beds - Rotherham からの回答
We're delighted our staff was friendly and informative, and that you found our goods of good quality. We appreciate your positive feedback,
We’d love to serve you again in the future.
Megan at Customer Care
Bensons For Beds - Rotherham からの回答
We're so happy that you received excellent service! Thank you for your positive feedback; it means a lot to us.
Helen was really helpful and friendly…
Helen was really helpful and friendly when we bought our mattress in December. Delivery was a couple of weeks after purchase, really happy with with the service from Benson so far.
2026年1月16日
Bensons For Beds - Rotherham からの回答
We're glad that you found our team member helpful and friendly when purchasing your mattress. We appreciate your positive feedback regarding the delivery and service you've received so far.
Great service and communication from…
Great service and communication from ordering the bed in September to delivery on 22nd December. The bed was delivered on time and I was updated regularly by the driver, I would highly recommend Bensons beds
2025年12月22日
Bensons For Beds - Rotherham からの回答
We're happy to hear about the great service and communication you received, from placing your order to the timely delivery. Thank you for recommending our beds! Thank you for your review - Lauryn at Customer Care
Excellent service …
Excellent service throughout polite friendly took great care in our home would use again
2025年12月12日
自発的なレビュー
Bensons For Beds - Rotherham からの回答
Thank you so much for your kind words Allan! We’re delighted to hear you had an excellent experience and that our team took great care in your home. We truly appreciate your feedback and look forward to welcoming you again in the future,
Megan at Customer Care
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