I went to buy a mattress and it was a very good experience. I am disabled and had to use my mobility scooter the staff were brilliant they had a lift and was helped in and out of it. The staff were ve... もっと見る
所在地
所在地を変更Unit 3 Archer Road Retail Park, Archer Drive, S8 0LB Sheffield, South Yorkshire, GB
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Josephine at your Archer Lane, Sheffield, store. She couldn't have been more helpful, explanatory, patient and reassuring about what is, after all, a major purchase. Also Shelley, the manager, for her... もっと見る
Good range of beds to choose from but above all the excellent care and knowledge of the salesperson, Richard who was wonderful. The delivery people were also brilliant even putting over shoes on befor... もっと見る
企業が回答しました
Very good help and advice when choosing the base and mattress. The old bed removal and new bed installation without any trouble. A good experience all round
企業が回答しました
企業情報
Bensons For Beds - Sheffield Archer Road179 について
当該企業による記述
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
連絡先
Unit 3 Archer Road Retail Park, Archer Drive, S8 0LB, Sheffield, South Yorkshire, 英国
- 1142365219
4.8
優良
204件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
From the moment we arrived in the shop…
From the moment we arrived in the shop the service was excellent, they found us the perfect mattress, Kath was very thorough and took time with us to find our perfect fit!!.. Delivery time was very good and the Delivery Team Emilian & Daniel were very polite, friendly and Professional and we are extremley happy with our purchase, Highly recommend.
2026年6月30日
自発的なレビュー
Bensons For Beds - Sheffield Archer Road179 からの回答
We're so pleased to hear about your excellent experience, from the moment you arrived in the shop to the delivery of your new mattress. It's wonderful that our team was thorough and helped you find the perfect fit. Thank you for your high recommendation!
Team Bensons
Helpful personnable staff who kept us…
Helpful personnable staff who kept us informed from purchase to delivery
2026年6月27日
Bensons For Beds - Sheffield Archer Road179 からの回答
We're so pleased our staff kept you informed from purchase to delivery. Thank you for your kind words!
Team Bensons
Quality Item at a Competitive Price
Informative assistant
Flexible delivery
Competitive price
Quality item
2026年6月21日
Bensons For Beds - Sheffield Archer Road179 からの回答
We are so happy you enjoyed our service and product. Thank you for your kind words!
Team Bensons
Communication is excellent
Communication is excellent, and they did exactly what they promised to do .
Service from store to delivery was faultless. Thank you.
2026年5月30日
Bensons For Beds - Sheffield Archer Road179 からの回答
We're so pleased our communication was excellent and we delivered on our promise. We appreciate your kind words about our faultless service!
Team Bensons
Friendly helpful staff
The person who helped us was very friendly, shop was lovely & cool on a really hot day. We took our mattress home straight away & he took it & loaded it into the car for us. Overall good helpful service 😊
2026年5月25日
自発的なレビュー
Bensons For Beds - Sheffield Archer Road179 からの回答
We're so pleased to hear you received such friendly and helpful service, even on a hot day! It's wonderful our team could assist you.
Team Bensons
Helpful members of staff in store…
Helpful members of staff in store helped us chose the correct bed frame and mattress.
Product arrived on time.
Delivery guys were excellent, friendly. When they left the bed was put up and all rubbish taken with them.
Would highly recommend.
2026年5月24日
Bensons For Beds - Sheffield Archer Road179 からの回答
We're so pleased to hear our team helped you choose the perfect bed and that your delivery experience was excellent, with everything set up and tidied away. Thank you for your high recommendation!
Team Bensons
Thank you for the help in finding the right bed and getting it delivered
Kelly in the shop carefully and kindly and with knowledge helped me find the right bed. The delivery team Ian and Daniel took away our old bed and put up the new one in no time. They were friendly and efficient. A big thank you to all three …
2026年5月13日
Bensons For Beds - Sheffield Archer Road179 からの回答
We're so pleased you had such a positive experience with us! It's wonderful to hear our team provided excellent service and that your delivery was efficient. We appreciate your kind words.
Team Bensons
Highly recommend
Great service in store, competent but not at all pushy.
Delivery drivers were cheerful, speedy, polite and efficient
2026年5月17日
Bensons For Beds - Sheffield Archer Road179 からの回答
We're so pleased you had such a positive experience with our competent in-store team and our cheerful delivery drivers! Thank you for your wonderful feedback.
Team Bensons - Jess
Helpful attention and advice makes all the-difference
Helpful attention and advice from your staff helped me make my decision. Great range of beds and mattresses to try.
2026年5月12日
Bensons For Beds - Sheffield Archer Road179 からの回答
We're so glad our team provided helpful attention and advice, assisting you in your decision. We appreciate your positive feedback!
Team Bensons - Jess
Staff in the store were very friendly
Staff in the store were very friendly, helpful and patient especially as I changed my mind over the mattress and headboard after my initial order. I was kept informed about delivery and the two lads who delivered it were absolutely charming and set everything up efficiently. Delighted with the bed and have slept well. It is a bit on the tall side but I'm sure I'll get used to that.
Would certainly recommend this company.
2026年5月4日
Bensons For Beds - Sheffield Archer Road179 からの回答
We're delighted to hear that the staff were so helpful and patient with your order changes. It's great to know you were kept informed about delivery and that the delivery team were charming and efficient. We appreciate your recommendation!
Team Bensons
Everything happened as Bensons said it…
Everything happened as Bensons said it would, from delivery arrangements to the delivery itself. The instore staff were helpful and the delivery was very smooth.
2026年3月29日
Bensons For Beds - Sheffield Archer Road179 からの回答
Thank you for the great feedback! 😊 We’re really pleased to hear everything happened just as expected — from clear delivery arrangements to a smooth delivery on the day. It’s lovely to know our in‑store team were helpful too. Enjoy your new bed,
Megan | Customer Care Specialist! 🛏️✨
The staff are really friendly and…
The staff are really friendly and helpful. They have a vast knowledge of all the mattresses available, are happy to spend time discussing our needs, answering our questions and what are the best options for us. Nothing was too much trouble, we didn’t feel any pressure to make a decision.
2026年3月16日
Bensons For Beds - Sheffield Archer Road179 からの回答
Thank you so much for giving us 5 stars Julie! We’re delighted to hear our team were friendly, helpful, and full of knowledge. It’s great to know they took the time to understand your needs, answer all your questions, and explore the best options with no pressure at all. Nothing being too much trouble is exactly the service we aim for 😊Sleep well,
Megan at Customer Care🛏️✨
Fantastic customer care all round
Good range of beds to choose from but above all the excellent care and knowledge of the salesperson, Richard who was wonderful. The delivery people were also brilliant even putting over shoes on before coming into our flat which is up two flights of stairs. The bed is well made and very comfortable. Everyone happy and sleeping better.
2026年3月15日
Bensons For Beds - Sheffield Archer Road179 からの回答
Thank you so much for your review! We’re delighted you found a great range of beds and that Richard’s excellent care and knowledge made such a difference — he’ll be thrilled to hear your kind words. And we’re just as happy the delivery team impressed you too, especially with their care and attention going up two flights of stairs and wearing overshoes. Enjoy your new, well‑made and comfortable bed — here’s to many nights of better sleep,
Megan at Customer Care😊🛏️✨
Bensons For Beds - Sheffield Archer Road179 からの回答
Thank you for giving us 5 stars Clare! We’re so pleased to hear your salesman was brilliant and took real interest in your questions. Really appreciate your feedback,
Megan at Customer Care💜
Excellent service and advice
2026年2月26日
自発的なレビュー
Bensons For Beds - Sheffield Archer Road179 からの回答
Mr Bernard Moran,
We appreciate your review! We're happy our service and advice met your needs, and we thank you for your support.
Team Bensons
Sales team Michael made my purchase…
Sales team Michael made my purchase very easy, he was professional and polite.
To, the delivery guy's also professional today 20/02/2026
Very happy to have shopped with Bensons
Thank you
Kind regards
Chris German 👍
2026年2月5日
Bensons For Beds - Sheffield Archer Road179 からの回答
We're happy to hear that your purchase was made easy by our sales team, and that the delivery was also professional. We appreciate you choosing to shop with us!
Stewart - Team Bensons
Bensons For Beds - Sheffield Archer Road179 からの回答
We're happy to hear you received friendly and professional service at a good price. We appreciate your positive feedback!
Great customer experience in the store dreakehouse
Great customer experience in the store and for delivery team really clear and understandable. Highly recommend.
2026年2月4日
自発的なレビュー
Bensons For Beds - Sheffield Archer Road179 からの回答
We appreciate you sharing your feedback! We're so happy that you had a great experience in our store and that our delivery team was clear and helpful.
Terrible service
Ordered a tempur mattress and was assured it would be delivered to my attic bedroom. Delivery arrived and was told it was too cold to go up the stairs as mattress not flexible enough so it was left on middle floor landing.
Had to get family member to help my husband move it as I couldn't help due to being disabled.
Very poor communication between store and delivery team and poor customer service
2026年2月2日
自発的なレビュー
Bensons For Beds - Sheffield Archer Road179 からの回答
Thank you for taking the time to share your experience with us Karen, and I’m truly sorry for the inconvenience and frustration this delivery caused. We will certainly feed this back internally.
Thank you,
Megan at Customer Care
Excellent staff at Drakehouse Sheffield
In the shop Chris was very knowledgeable,
The 2 delivery men were very good and on time, I can’t fault them.
2026年1月30日
自発的なレビュー
Bensons For Beds - Sheffield Archer Road179 からの回答
We appreciate your feedback! We're happy to hear that our sales and delivery personnel were knowledgeable, helpful, and punctual. Thanks for sharing your experience.
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