I was looking for a nice mattress for myself and ended up visiting Benson for beds in Solihull. They got a good collection of mattresses and I managed to order what I was looking for. The team member... もっと見る
所在地
所在地を変更Unit 4 Solihull Retail Park, Chalford Way, B90 4LD Solihull, West Midlands, GB
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We ordered 2 double ottoman beds and paid for assembly. The guys arrived on time, completed the job efficiently. Very courteous and professional. Even went above and beyond by offering to clean up som... もっと見る
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We visited both the Redditch and Solihull store a few days ago to look at a variety of different mattress brands. We found the team at both locations to be very friendly , welcoming and knowledgeable.... もっと見る
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Great service in store, quick and efficient service. Excellent customer service and product knowledge too. Pity that was followed by too many ’spam’ text messages thereafter, mainly pestering... もっと見る
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企業情報
Bensons For Beds - Solihull について
当該企業による記述
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
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Unit 4 Solihull Retail Park, Chalford Way, B90 4LD, Solihull, West Midlands, 英国
4.7
優良
196件のレビュー
顧客にレビューを依頼しています
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Bensons For Beds - Solihull からの回答
Thank you so much for your lovely feedback!
I’m really glad to hear you’re so pleased with everything and that you received great service in store. It’s wonderful to know Jag was helpful — we’ll be sure to pass your kind words on to him and the rest of the team.
Thanks again for taking the time to share your experience,
Megan at Customer Care 🌟
Ryan the salesman was brilliant
Ryan the salesman was brilliant! He left us alone to browse, then when we had chosen the bed we wanted he was there and made the process really easy!! All the staff there were friendly, knowledgable and professional!
2026年3月8日
自発的なレビュー
Bensons For Beds - Solihull からの回答
Thank you so much for your wonderful review! I’m really pleased to hear that Ryan was brilliant during your visit — giving you the space to browse at your own pace and then being right there to make the buying process easy when you were ready. That’s exactly the balance we aim for.
It’s also great to hear that the rest of the team were friendly, knowledgeable, and professional throughout your experience. I’ll be sure to pass on your kind words to everyone at the store — they’ll really appreciate it!
Until next time, take care,
Megan at Customer Care!
Great experience of purchasing a new mattress and divan at Bensons Store
We had an excellent experience when purchasing a new mattress and divan from the Bensons Store in Solihull. Ryan, the salesperson was courteous and also extemely knowledgeable and helpful. We appreciated that he gave us plenty of time to discuss our options and to test different mattresses and he didn't pressurise us. He explained the costs and options for delivery very clearly.
2026年3月3日
Bensons For Beds - Solihull からの回答
Thank you for your wonderful review! I’m delighted to hear you had such an excellent experience at our Solihull store. It’s great to know that Ryan provided courteous, knowledgeable, and genuinely helpful support throughout your visit. We’re especially pleased that you felt comfortable taking your time to explore your options without any pressure, and that everything — from mattress testing to delivery information — was explained clearly. We truly appreciate you sharing your experience.
— Megan at Customer Care
Great mattress
Absolutely lovely except cost of delivery and sending old mattress back. After spending £2000 I think it should be free
2026年2月28日
Bensons For Beds - Solihull からの回答
Thank you for your feedback — we’re really pleased to hear you’re happy with everything. I completely understand your frustration about the delivery and mattress‑removal costs. After spending £2,000, it’s perfectly reasonable to expect those services to be included. We really appreciate you sharing this, as it helps us review how we can improve the experience,
Megan at Customer Care!
excellent service all round
2026年2月26日
Bensons For Beds - Solihull からの回答
We’re delighted you had excellent service all round — that really means a lot to us! 😊
Thanks again for your support—it means a lot!
Megan at Customer Care
Staff member looked after us really…
Staff member looked after us really well, helped us get what we needed & helped us get the best deal possible
2026年2月22日
Bensons For Beds - Solihull からの回答
Thanks so much for the lovely review! We’re thrilled we could look after you and help you bag the best deal — come back anytime,
Megan at Customer Care
Great experience, professional staff
The showroom was well laid out and the sales team friendly but not at all pushy. Helpful when asked questions and order placed without a fuss. Staff professional and knowledgeable and product great.
2026年2月22日
Bensons For Beds - Solihull からの回答
Thank you for your wonderful review! 😊 We’re delighted to hear that you found the showroom well laid out and that our sales team were friendly, helpful, and never pushy. It’s great to know your questions were answered clearly, your order was placed without any fuss, and that you found our staff professional and knowledgeable. We’re thrilled you’re happy with the product too! Your feedback is truly appreciated,
Megan at Customer Care
Steve was very helpful without being…
Steve was very helpful without being “pushy”. He explained differences very patiently.
2026年2月18日
自発的なレビュー
Bensons For Beds - Solihull からの回答
We're happy to hear that our team member was helpful and patient without applying pressure. We appreciate your feedback and are glad you had a great experience.
Stewart - Team Bensons
Only 7 day to return otherwise there’s a large charge
I recently ordered a bed from the Solihull branch of Bensons for Beds and initially had a very pleasant experience with a lovely sales assistant. However, my experience quickly turned disappointing when I needed to cancel the order due to the size of the bed.
Unfortunately, I hadn’t read the terms and conditions in full at the time of purchase. When I contacted the store just 8 days later to request a refund, I was informed that a cancellation fee of 20% would apply — amounting to £300. I was genuinely shocked by the size of this charge, especially given that delivery was still over 5 weeks away.
The store manager advised that customer services would provide the same response. After expressing my concerns to customer services about the fairness of such a high fee, the store eventually offered to reduce the charge to 10%. Even so, I feel this remains excessive for a cancellation well before delivery or dispatch.
This experience has left me feeling that customers are not given sufficient flexibility for large purchases where circumstances can change. I would strongly encourage anyone considering buying a bed or other big-ticket item to take extra time before committing — shop around, be completely sure of your choice, and most importantly, read the terms and conditions carefully as you only have seven days including the day you bought the item to return without incurring any charges.
Based on my experience, I would personally consider alternative retailers in future.
2026年2月16日
自発的なレビュー
Bensons For Beds - Solihull からの回答
We appreciate you sharing your experience with us. We're sorry to hear about the cancellation fee and the disappointment it caused, especially given the circumstances and timeframe. We'll review your feedback regarding our terms and conditions to see where we can improve. Thank you for bringing this to our attention.
Lauryn at Customer Care
Fantastic salesperson at Solihull …
Fantastic salesperson at Solihull store she was amazing Gill was fantastic very knowledgeable and helpful
2026年2月15日
自発的なレビュー
Bensons For Beds - Solihull からの回答
We appreciate you sharing your feedback! We're so happy to hear that our salesperson was amazing, knowledgeable, and helpful during your visit to our Solihull store. Thank you for your positive review – Lauryn at Customer Care 💜
Brilliant Bensons Beds!
Whole experience has been exceptional. Steve at Bensons in Solihull was fantastic. He was helpful, approachable, friendly and knowledgeable without being pushy, exactly what you want from a salesman. Delivery arrived exactly when we were told it would, communication was excellent, delivery guys were brilliant. Really could not fault a single thing. Extremely happy, highly recommend Bensons, could not wish for a better service.
2026年2月9日
自発的なレビュー
Bensons For Beds - Solihull からの回答
We're happy to hear that your entire experience was exceptional. It's great to know that our team member was helpful and that the delivery service met your expectations. Thank you for your recommendation!
Bensons For Beds - Solihull からの回答
We are happy to hear that you had a positive experience with our excellent service and communication. Thank you for your feedback!
Bensons For Beds - Solihull からの回答
Thank you for taking the time to share your review with us Cath. I’m very sorry to hear that your delivery experience did not meet your expectations. This isn’t the level of service we aim to provide, and I completely understand how disappointing this must have been for you. I have contacted you today to discuss this further.
Thank you,
Megan at Customer Care
Bensons For Beds - Solihull からの回答
We appreciate your positive feedback! We're happy to hear that you found a great range of mattresses and that our staff was helpful.
Very helpful and explaining all of the…
Very helpful and explaining all of the ins out of the comforts of the beds. Greatly priced.
2026年1月26日
Bensons For Beds - Solihull からの回答
We appreciate you taking the time to share your experience! We're happy to hear that our team was helpful in explaining the comfort options of our beds and that you found great prices.
See you next time! Megan at Customer Care 😊
Bensons For Beds - Solihull からの回答
We're so pleased our helpful and pleasant team made your visit great with our range of products! Thank you for your positive feedback.
We had a double bed base delivered on…
We had a double bed base delivered on Monday 26/01/26
What can I say about these 2 men Simon and his colleague, sorry forgot your name,were absolutely fantastic.
I have a broken foot,they asked if I wanted the mattress put on the new bed base,
Courteous,polite didn't need to ask them to take shoes off,and very helpful so to my Knights in shining Armour. Thank you.xx
2026年1月26日
自発的なレビュー
Bensons For Beds - Solihull からの回答
We're happy to hear that the delivery team provided fantastic service and were so helpful with your new bed base. We appreciate you acknowledging their courtesy and assistance, especially with your broken foot. Thank you for your positive feedback!
the team were friendly
the team were friendly, knowledgeable, and genuinely focused on helping us find the right option rather than pushing for a sale. They took the time to explain the differences between the mattresses, answered every question clearly, and made the whole process feel easy and stress‑free.
2026年1月20日
Bensons For Beds - Solihull からの回答
We're happy to hear that our team provided you with a friendly, informative, and stress-free experience. It's great to know that they focused on helping you find the right mattress and clearly answered your questions. Thank you for your positive feedback!
Great customer service
2026年1月21日
Bensons For Beds - Solihull からの回答
Thank you for your positive feedback!
Bensons For Beds - Solihull からの回答
We appreciate you mentioning the assistant's time and patience! We are so glad you had a positive experience with us.
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