Olivia was so great and patient with me, she tracked a bed I wanted, and then as I discussed my child, she advised me of another small double, bed that I was not aware of that was more practical so... もっと見る
所在地
所在地を変更Unit 4 Solihull Retail Park, Chalford Way, B90 4LD Solihull, West Midlands, GB
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We visited Benson for Beds at Solihull Retail Park and the service and attention to detail was fantastic. We felt truly looked after by Liz who took the time to show us the different products and opti... もっと見る
企業が回答しました
Friendly, well informed staff at Solihull branch - no pressure selling. Pros and cons on each choice clearly described. Careful delivery and assembly excellent (despite the heatwave!) with all packag... もっと見る
企業が回答しました
Great service in store, quick and efficient service. Excellent customer service and product knowledge too. Pity that was followed by too many ’spam’ text messages thereafter, mainly pestering... もっと見る
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企業情報
Bensons For Beds - Solihull について
当該企業による記述
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
連絡先
Unit 4 Solihull Retail Park, Chalford Way, B90 4LD, Solihull, West Midlands, 英国
4.6
優良
172件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Poor customer service
Ordered a bed 5 years ago. Billing address was different to delivery address. Went back to store to order a new bed. Colleague in store named Jill. Repeated the order. The old billing address was used as the delivery address. Delivery driver refused to deliver to correct address. The store manager Jilly refused to admit any error and stated I had signed the paperwork and told me I needed to speak to customer service. Customer service told me its a dispute with the store and to go back to them. My original good interaction with the previous store manager liz is what made me return. I can understand where the error was made as your system didnt keep the previous delivery address but not even attempring to reschedule the delivery was astounding. It shows the level of care you treat your customers with. Prerty much case of you signed for it so deal with it yourself. Will never use this company again.
2025年9月25日
自発的なレビュー
Bensons For Beds - Solihull からの回答
We appreciate you sharing your experience. We're sorry to hear about the issues with your order and the delivery address mix-up. I understand this is disappointing and I apologise for the inconvenience caused by this. We appreciate your feedback and we'll review this internally to improve our processes.
Thank you,
Lauryn at Customer Care
Great customer service &…
Great customer service & communications. Delivery team were excellent
2025年9月22日
Bensons For Beds - Solihull からの回答
We appreciate you sharing your positive experience! We're happy to hear our customer service and delivery team exceeded your expectations.
Thank you,
Lauryn at Customer Care.
Good experience at the Solihull Sears Retail Park branch of Bensons for Beds
There was a good choice of beds and mattresses and the showroom was pleasant and easy to look round. Ryan was very helpful. He understood our requirements and helped us to find a bed that was just what we needed.
2025年9月20日
自発的なレビュー
Bensons For Beds - Solihull からの回答
We're happy to hear that you found a great selection of beds and mattresses in our showroom. We're glad that our team member was helpful and understood your needs, assisting you in finding the perfect bed.
Thank you,
Lauryn at Customer Care.
Jess was amazing
Jess was amazing! She was kind, friendly and professional. She was very knowledgable about the products and we enjoyed our consultation with her as well as finding it informative!
2025年9月18日
自発的なレビュー
Bensons For Beds - Solihull からの回答
We appreciate you sharing your experience! We're happy to hear that our team member was kind, professional, and knowledgeable. We value your feedback and are glad you found your consultation informative.
Thank you,
Lauryn at Customer Care.
We appreciate the help we had
We appreciated the time and help we had from Gillian when choosing our mattress and pillows. She was very pleasant throughout and she made it an enjoyable experience.
2025年9月13日
Bensons For Beds - Solihull からの回答
We're happy to hear that you enjoyed choosing your mattress and pillows. We appreciate your positive feedback and are so glad that our team member made your experience pleasant.
Thank you,
Lauryn at Customer Care.
Friendly helpful staff
Friendly helpful staff, good range of beds. Pleasant showroom. Very easy to find what I wanted. Given enough time to make my purchase. This will be my 6th bed from this company ( not all for me)
2025年9月9日
自発的なレビュー
Bensons For Beds - Solihull からの回答
We appreciate your continued loyalty! We're glad our friendly staff and selection helped you find what you needed. It's great to know you enjoy our showroom.
Best Wishes,
Megan at Customer Care
Friendly service
Really lovely man that helped me, I was given lots of advice about the mattresses. He was very patient as I tried out nearly all the mattresses in the store, but I finally found the one I wanted to purchase. An enjoyable process.
2025年9月9日
Bensons For Beds - Solihull からの回答
We're so glad to hear that you had such an enjoyable experience and that our team member was so helpful and patient while you found the perfect mattress. Thank you for your positive feedback!
Take care,
Megan at Customer Care
The sofa bed has good quality and the…
The sofa bed has good quality and the delivery staff are very polite.
2025年6月10日
Bensons For Beds - Solihull からの回答
We're happy to know that you find the sofa bed of good quality and that our delivery staff were very polite. Thank you for your positive feedback.
Take care,
Megan at Customer Care
Store staff were helpful
Store staff were helpful. Once ordered was placed the communications regarding delivery times etc were excellent; by text, email & phone. Delivery was fast and efficient and all packaging taken away. So far we're finding the mattresses very comfortable and we have useful info. on care etc.
2025年8月28日
Bensons For Beds - Solihull からの回答
We appreciate you sharing your positive experience with us Della! It's great to know that our team was helpful and that you were well-informed about your delivery. We're happy the mattresses are comfortable and you found the care information useful.
Take care,
Megan at Customer Care
Excellent
Excellent, it was really useful to have Carols advice. We were able to make our choice much easier. She was very helpful and knew when to leave us to it to browse
2025年9月3日
Bensons For Beds - Solihull からの回答
We appreciate you sharing your experience. We're happy to hear that our advice was useful and helped simplify your decision-making. It's great you had time to browse!
Take care,
Megan at Customer Care
Delivery on time as expected
Delivery on time as expected. We were notified by email and phonecall.
Guys were courteous and helpful.
Good customer service.
All packaging taken away.
2025年8月26日
自発的なレビュー
Bensons For Beds - Solihull からの回答
We're happy to hear that the delivery met your expectations with timely notifications and courteous service. We appreciate your positive feedback regarding our customer service and packaging removal.
Take care, Megan at Customer Care
Mattress purchase Solihull
We visited the sears retail park branch in Solihull on 27th July for a new king size mattress. We had an idea of what we wanted and budget. Jess was both knowledgeable and friendly, and a great salesperson! She gave us several options and went through the benefits of each mattress we tried. She was really patient as we made our minds up and it made us want to make a purchase because we weren’t being pushed to!
Our bed was delivered on Monday 18th August by Jay and Kieran and they were very polite and efficient.
Thanks for our wonderful new mattress- we are getting much better sleep now. Thanks to Jess again.
2025年7月27日
自発的なレビュー
Bensons For Beds - Solihull からの回答
We're happy to hear that you had a great experience purchasing your new king-size mattress. It's great to know that the sales assistant was knowledgeable and helpful, and that the delivery team was polite and efficient. We appreciate your feedback and are glad you're enjoying better sleep now. Take care, Megan at Customer Care
Your staff were so very helpful and…
Your staff were so very helpful and were able to provide the exact mattress I needed to be able to take it away same day. Was meant to be, even class it as a miracle!
2025年8月14日
Bensons For Beds - Solihull からの回答
We're happy to hear that our staff were helpful and that you found the perfect mattress! We appreciate you sharing your positive experience; it sounds like everything aligned perfectly for you. Take care, Megan at Customer Care
Great service and price from Bensons
From ordering in the shop to delivery yhe staff i dealt with were courteous. The delivery guys even took their shoes off before going upstairs. The bed arrived at the time wen had been told. Easy to assemble and looks great in the room.
2025年8月14日
自発的なレビュー
Bensons For Beds - Solihull からの回答
We appreciate you taking the time to share your feedback. We're happy to hear that the staff you interacted with were courteous and that the delivery team took great care during the process. It's great the bed was easy to assemble and looks great! Take care, Megan at Customer Care
The welcome from the lady serving…
The welcome from the lady serving myself was very friendly, the knowledge of the range of beds was fantastic and overall very professional.
I would definitely return and also recommend Bensons for Beds
2025年8月11日
Bensons For Beds - Solihull からの回答
Thank you for your kind words! We strive to provide exceptional customer service and are thrilled to hear that we met your expectations. We would love to have you back and thank you for recommending Bensons for Beds.
Bensons For Beds - Solihull からの回答
We're thrilled to hear that Steve provided you with excellent assistance and helped you find what you were looking for. Thank you for choosing our business, Megan at Customer Care
The customer service was second to none…
The customer service was second to none and we were shown beds that fitted our budget.
2025年8月6日
Bensons For Beds - Solihull からの回答
Thank you for your kind words! Our team strives to provide exceptional customer service and we always aim to find options that fit your budget. We look forward to seeing you again in the future, Megan at Customer Care
Good Experience
The experience at the Showroom was good and so was the delivery of our new Simba Mattress. The delivery men Simon and Josh introduced themselves. They were pleasant, efficient, informative, and respectful.
We had paid for our old mattress to be taken away and recycled too.
2025年8月6日
自発的なレビュー
Bensons For Beds - Solihull からの回答
Thank you for sharing your positive experience at our Showroom and with our team members, Simon and Josh. We are glad to hear that they provided excellent service during the delivery of your new Simba Mattress. Our team takes pride in being pleasant, efficient, informative, and respectful. Thank you for also choosing to have your old mattress recycled with us. We appreciate your support, Megan at Customer Care
Excellent service from Stephen
Excellent service from Stephen. Helpful and knowledgeable about products
2025年7月30日
Bensons For Beds - Solihull からの回答
Thank you for your kind words, We're thrilled to hear that our customer service met your expectations. We strive to provide top-notch assistance and expertise to all of our clients. We appreciate your support!
Friendly helpful and nice
2025年7月29日
Bensons For Beds - Solihull からの回答
Thank you for your kind words! We're so happy to hear that our team provided you with friendly and helpful service. We strive to make every customer's experience a positive one. Thanks for choosing our business, Megan at Customer Care
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