I was looking for a nice mattress for myself and ended up visiting Benson for beds in Solihull. They got a good collection of mattresses and I managed to order what I was looking for. The team member... もっと見る
所在地
所在地を変更Unit 4 Solihull Retail Park, Chalford Way, B90 4LD Solihull, West Midlands, GB
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We ordered 2 double ottoman beds and paid for assembly. The guys arrived on time, completed the job efficiently. Very courteous and professional. Even went above and beyond by offering to clean up som... もっと見る
企業が回答しました
We visited both the Redditch and Solihull store a few days ago to look at a variety of different mattress brands. We found the team at both locations to be very friendly , welcoming and knowledgeable.... もっと見る
企業が回答しました
Great service in store, quick and efficient service. Excellent customer service and product knowledge too. Pity that was followed by too many ’spam’ text messages thereafter, mainly pestering... もっと見る
企業が回答しました
企業情報
Bensons For Beds - Solihull について
当該企業による記述
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
連絡先
Unit 4 Solihull Retail Park, Chalford Way, B90 4LD, Solihull, West Midlands, 英国
4.7
優良
196件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
All staff extremely helpful from…
All staff extremely helpful from purchase to delivery.
2026年1月12日
自発的なレビュー
Bensons For Beds - Solihull からの回答
Thanks so much for your review Paula! 😊
We’re really happy to hear that our team were extremely helpful from purchase right through to delivery — that’s the smooth experience we aim for every time!
We truly appreciate your feedback.
Megan at Customer Care
Ryan was extremely helpful and guided…
Ryan was extremely helpful and guided us onto choosing the right mattress.
2026年1月5日
Bensons For Beds - Solihull からの回答
We’re delighted to hear Ryan provided such helpful guidance and supported you in choosing the perfect mattress. Thank you for your positive review – Lauryn at Customer Care 💜
Comfortable spend …..
Steve was very supportive of my requirements and there was no ‘big sell’ to put me off. I’m hoping my iGel mattress purchase is as cool as it says…
Thanks again Steve
2025年12月31日
Bensons For Beds - Solihull からの回答
Thank you for your feedback Christine! We’re delighted to hear Steve provided supportive, patient service without any pressure. We hope you love your new iGel mattress and that it’s as cool and comfortable as promised! Enjoy your purchase, and we look forward to seeing you again.
Take care,
Megan at Customer Care
Bensons for Beds Solihull - Tempur
We had a very positive experience at Bensons for Beds, largely thanks to Ryan. He was extremely patient while we tried the same mattresses several times, and his calm, respectful manner immediately put us at ease.
He took the time to understand what we were looking for and offered clear, practical advice on how best to test the mattresses, which helped us feel confident in our decision.
What stood out most was his non-pressured approach — his focus was clearly on helping us find the right mattress for our needs rather than simply making a sale. This made the whole experience comfortable, supportive, and genuinely positive.
In contrast, we did briefly experience a more sales-led approach from another member of staff, which did not feel as comfortable for us personally. Ryan’s calmer, more customer-focused manner was the reason we chose to proceed with our purchase.
We bought a mattress, no bed, and we said early on that we didn’t want to discuss finance of any kind.
2026年1月3日
自発的なレビュー
Bensons For Beds - Solihull からの回答
We're happy to hear that you had a positive experience. We appreciate your comments regarding the helpful and patient service you received while choosing a mattress. We're glad our colleague made you feel comfortable and supported. Thank you for your feedback.
Don’t be a stranger! We would love to see you again in the future, Megan at Customer Care
Really helpful sales assistant Olivia
Really helpful sales assistant Olivia. She provided excellent service
2025年12月30日
Bensons For Beds - Solihull からの回答
We appreciate you taking the time to share your feedback. We're so happy to hear that our sales assistant provided excellent service!
So fortunate
I always take my pillow with me when away from home, but this time I forgot it. The Solihull store was not a big detour from the motorway and I was delighted to be able to replace my Dunlopillo pillow half way to my destination. The shop was lovely and the staff friendly and helpful.
2025年12月31日
自発的なレビュー
Bensons For Beds - Solihull からの回答
We’re so glad the Solihull team helped you out and made replacing your pillow quick and easy – that’s fantastic service! Thank you for your positive review – Lauryn at Customer Care 💜
Ryan was attentive and answered all our…
Ryan was attentive and answered all our questions with professionalism.
2025年12月24日
自発的なレビュー
Bensons For Beds - Solihull からの回答
We appreciate your feedback! We're so glad that our staff member provided attentive and professional answers to all of your questions. Thank you for your positive review – Lauryn at Customer Care 💜
Bensons For Beds - Solihull からの回答
We’re delighted to hear Olivia provided excellent service and made your experience a positive one. Thank you for your positive review – Lauryn at Customer Care 💜
Professional service and advice
2025年12月29日
Bensons For Beds - Solihull からの回答
We appreciate you taking the time to share your experience. We're glad you were satisfied with our professional service and advice. Thank you for your positive review – Lauryn at Customer Care 💜
Really impressed
Buying the mattress in store was a really positive experience as staff were knowledgeable without being pushy. Gave us time to make our minds up after showing us plenty of mattresses that met our requirements.
The delivery was straightforward and the guys took the mattress upstairs and took all packaging away with them. They explained how to look after the mattress for the first few weeks.
Overall I am really impressed and would recommend Bensons Solihull.
2025年11月29日
自発的なレビュー
Bensons For Beds - Solihull からの回答
Thank you for sharing your experience! We’re delighted the team provided knowledgeable, pressure-free guidance and that delivery was smooth and informative. Thank you for your positive review – Lauryn at Customer Care 💜
Ryan at Solihull branch provided…
Ryan at Solihull branch provided exceptional customer service
It was so refreshing to meet a young sales assistant who was knowledgeable, patient and friendly,without being pushy.
Thank you so much Ryan!
2025年11月26日
Bensons For Beds - Solihull からの回答
We appreciate you sharing your experience. We're happy to hear that our sales team member at Solihull was knowledgeable, patient, and friendly, providing exceptional customer service. We value your feedback!
– Thank you, Jess- Team Bensons
Quick efficient polite service
2025年12月1日
自発的なレビュー
Bensons For Beds - Solihull からの回答
We appreciate your positive feedback! We are glad you found our service quick, efficient, and polite. Thank you for choosing us!
Great customer service
Great customer service
Good knowledge of the products and a very nice sales assistant.
2025年11月28日
Bensons For Beds - Solihull からの回答
We're happy to hear that you had a positive experience with our sales assistant! We appreciate your feedback regarding their product knowledge and service.
Great service in store
Great service in store, quick and efficient service. Excellent customer service and product knowledge too.
Pity that was followed by too many ’spam’ text messages thereafter, mainly pestering us to complete this survey!
The only reason we eventually completed this survey was to try and reduce the high volume of texts / emails from Bensons received at all times of the day, even 08.12 on a Sunday morning!
We haven’t actually received our product yet, so maybe Bensons should send just one message asking for customers to complete a survey once they have delivered it.
2025年11月26日
自発的なレビュー
Bensons For Beds - Solihull からの回答
We're happy to hear that you had great in-store service. We apologize for the excessive messages and any inconvenience caused by the timing of these. We appreciate your feedback regarding our survey practices and will review this to improve our customer experience. Thank you for bringing this to our attention.
Visited few bed stores in Shirley and…
Visited few bed stores in Shirley and customer services was applying in Dreams,and other neighboring stores, walked into Bensons store was greeted by lovely sales assistant Gillian, who guided me around different beds, lovely customer service from start to finish, happily purchased 3 beds. Highly recommend Bensons in Shirley excellent customer service...
2025年11月16日
自発的なレビュー
Bensons For Beds - Solihull からの回答
We're happy to hear that you received excellent customer service in our Shirley store and found the perfect beds. Thank you for recommending us,
Megan at Customer Care
Bensons For Beds - Solihull からの回答
Thank you for your kind words! We’re so pleased to hear you found our team friendly and helpful. Providing excellent service is what we strive for every day, and we look forward to assisting you again soon,
Megan at Customer Care!
Good customer service and a good range…
Good customer service and a good range of products.
2025年11月11日
自発的なレビュー
Bensons For Beds - Solihull からの回答
Thank you for your feedback! We really appreciate the time taken to leave us this lovely review. Thank you, Anthea - Team Bensons
Outstanding customer service
Excellent service fantastic customer service and a friendly professional manner from the team
2025年11月5日
自発的なレビュー
Bensons For Beds - Solihull からの回答
We’re thrilled to hear you received excellent service and that our team made the experience friendly and professional! Your feedback means so much to us.
Thank you for your positive review Adrian – Lauryn at Customer Care 💜
Bensons For Beds - Solihull からの回答
We appreciate you mentioning our helpful and friendly staff! We are so happy you had such a positive experience with us.
Take care and see you again soon,
Megan at Customer Care
Ease of ordering and discounts offered…
Ease of ordering and discounts offered which made the purchase affordable.
2025年10月27日
Bensons For Beds - Solihull からの回答
We're happy to hear that you found ordering easy and appreciated the discounts! Thank you for your positive feedback; we appreciate your support.
Megan
Customer Care Team
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