Olivia was so great and patient with me, she tracked a bed I wanted, and then as I discussed my child, she advised me of another small double, bed that I was not aware of that was more practical so... もっと見る
所在地
所在地を変更Unit 4 Solihull Retail Park, Chalford Way, B90 4LD Solihull, West Midlands, GB
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We visited Benson for Beds at Solihull Retail Park and the service and attention to detail was fantastic. We felt truly looked after by Liz who took the time to show us the different products and opti... もっと見る
企業が回答しました
Great service in store, quick and efficient service. Excellent customer service and product knowledge too. Pity that was followed by too many ’spam’ text messages thereafter, mainly pestering... もっと見る
企業が回答しました
Friendly, well informed staff at Solihull branch - no pressure selling. Pros and cons on each choice clearly described. Careful delivery and assembly excellent (despite the heatwave!) with all packag... もっと見る
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企業情報
Bensons For Beds - Solihull について
当該企業による記述
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
連絡先
Unit 4 Solihull Retail Park, Chalford Way, B90 4LD, Solihull, West Midlands, 英国
4.6
優良
173件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
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Friendly helpful and nice
2025年7月29日
Bensons For Beds - Solihull からの回答
Thank you for your kind words! We're so happy to hear that our team provided you with friendly and helpful service. We strive to make every customer's experience a positive one. Thanks for choosing our business, Megan at Customer Care
Excellent
The store staff were friendly professional and knowledgeable and the delivery men Colin and Steve were on time, polite, friendly and helpful. The product was as described and is great quality.
2025年7月23日
自発的なレビュー
Bensons For Beds - Solihull からの回答
Thank you for your kind words! We pride ourselves on providing exceptional service and high-quality products. Our team at the store and our delivery staff always strive to exceed customer expectations. We are delighted that you had a positive experience with us, Megan at Customer Care
Steve was excellent
Steve was excellent, he accommodated our sense of humour and answered every question asked. We had a great time selecting our mattress, Steve listened to our needs and directed us through all of the suitable options. All round a very enjoyable experience.
2025年7月22日
自発的なレビュー
Bensons For Beds - Solihull からの回答
Thank you for sharing your positive experience with Steve! We're thrilled to hear that he provided excellent customer service by listening to your needs and making the process enjoyable for you. It's our goal to provide top-notch service and we're glad that Steve was able to deliver. Thank you for choosing us for your mattress needs, Megan at Customer Care!
Very friendly and helpful staff
2025年7月23日
Bensons For Beds - Solihull からの回答
Thank you for your kind words! Our staff takes pride in providing excellent customer service. We are happy to hear that you had a positive experience. We look forward to seeing you again soon, Megan at Customer Care
Bensons For Beds - Solihull からの回答
Thank you for your positive feedback! We are so glad to hear that Jess provided exceptional assistance during your bed search. We strive to provide excellent service to all our customers and we are happy to know that Jess exceeded your expectations. Thank you for choosing us for your bed needs, Megan at Customer Care
Lovely buying experience
Popped into Bensons to have a look at headboards. I came out with a wardrobe and a bed! Steve, the sales advisor gave good old fashioned customer service - respectful and listened to understand my preferences. He gave detailed information about the products and then just let me do the buying so to speak.
I was surprised by the fabulous range of wardrobes they had (thought it was only beds), and the promotion that was available was too good to pass by.
2025年7月1日
Bensons For Beds - Solihull からの回答
Thank you for your wonderful review! We are thrilled to hear that our sales advisor, Steve, provided you with excellent service and helped you find the perfect wardrobe and bed. Thank you for choosing Bensons for your furniture needs and taking advantage of our current promotion,
Megan at Customer Care
Great Customer Service
Jess, who advised me and helped me choose the best mattress for me was brilliant. She was friendly and knowledgeable and helped me through each step of the purchase. The range of goods available and the price ranges were excellent.
2025年6月12日
自発的なレビュー
Bensons For Beds - Solihull からの回答
We appreciate you sharing your positive experience with us John! We are so glad to hear that our advisor was helpful in guiding you to the perfect mattress. We're happy you found our range and prices excellent. Thanks for your feedback, Megan at Customer Care
I thought you had a good range of beds
I thought you had a good range of beds, and the store had a good feel to it, unlike two others I visited.
The sales lady was really helpful, clearly had a lot of experience.
Only downside was having to wait till the 1st July for delivery.
2025年6月6日
Bensons For Beds - Solihull からの回答
We're glad you appreciated our bed selection and store atmosphere. It's great to hear that our sales team member was so helpful. We acknowledge the delivery wait time and appreciate your patience.
Take care, Megan at Customer Care
Well laid out showroom
Well laid out showroom. Assistant was extremely patient and helpful.
2025年5月22日
Bensons For Beds - Solihull からの回答
We're glad you enjoyed your experience! It's wonderful to hear our assistant was patient and helpful in our well-organised showroom. Take care, Megan at Customer Care
Outstanding Bensons for Beds’ Thank you Excellent service
Excellent service from the staff in store and delivery gentlemen …..first class
My previous experience was with another well known company D****S.
It will be Bensons for all future purchases for me and my family
Thank you
2025年5月16日
自発的なレビュー
Bensons For Beds - Solihull からの回答
Thank you for your glowing review! We take pride in providing top-notch service both in-store and during delivery. We're honored to have your continued support and look forward to serving you and your family for all future purchases. Thank you for choosing Bensons!
Nothing wrong with the shop or the…
Nothing wrong with the shop or the sales people. But a month and a half a delivery is beyond a joke. I’m now left without a bed.! For a long time
2025年5月8日
自発的なレビュー
Bensons For Beds - Solihull からの回答
We appreciate your feedback and apologise for the unacceptable delivery delay. We'll investigate to see how we can improve our delivery times in the future. Thank you, Megan at Customer Care
Great service from Gabbi the moment we…
Great service from Gabbi the moment we walked through the door. Helpful but not pushy, he guided us to the best bed for us. His boss was equally helpful when we went in to buy, she also offered us really good advice.
2025年5月6日
Bensons For Beds - Solihull からの回答
Thank you for taking the time to leave such a positive review! We are thrilled to hear that Gabbi provided great service. Thank you for choosing us!
Sleep well, Team Bensons💜
Bensons For Beds - Solihull からの回答
We are so happy to hear that you had a positive experience with our salesman and found the perfect product for you without feeling pressured. We strive to make our customers feel comfortable and satisfied. Thank you for choosing us!
Sleep well,
Team Bensons💜
Steve was very supportive and helpful
Steve was very supportive and helpful. Understood my requirements and directed me to a suitable range of products. He was informative, polite, and pleasant. All staff welcomed me and were friendly when I walked in to the store. I have purchased from Bensons before.
2025年4月25日
自発的なレビュー
Bensons For Beds - Solihull からの回答
Thank you for choosing Bensons, we're delighted to have helped you find the perfect products to meet your needs. Our knowledgeable and friendly staff are always here to assist you. Thank you for being a returning customer, we truly appreciate your support!
Sleep well, Team Bensons💜
Bensons For Beds - Solihull からの回答
I am so happy to hear that our staff was able to provide you with excellent customer service! It's our goal to make every interaction helpful and friendly. Thank you for choosing us.
Sleep well, Team Bensons💜
Everything I would want excellent trouble free experience from a first…
Everything I would want from a first class delivery service. On time, tidy, efficient and very friendly operatives.
Will definitely be using Bensons beds again if only for the quality of delivery.
2025年4月15日
Bensons For Beds - Solihull からの回答
Thank you for your kind words! Our team strives to provide top-notch service to our customers, and we are thrilled to hear about your positive experience. It means a lot to hear that you will be choosing us again. We look forward to serving you in the future! - Team Bensons 💜
Bensons For Beds - Solihull からの回答
Thank you for the incredible review! We appreciate your kind words and are thrilled to hear you had a positive experience with us. Our team is dedicated to providing excellent service every time. See you again soon!
Highly recommend bensons
From ordering and getting amazing advice from sales team especially carol, to superb on time delivery with care from Wayne and Lewis delivery team, I highly recommend going to bensons for your next bed or mattress, over the moon with replacement mattress as I ordered the wrong firmness and bensons replaced for the right firmness thanks to their 40 night promise, thank you so much to staff and delivery team at bensons. All the best Stefan hogan
2025年4月16日
自発的なレビュー
Bensons For Beds - Solihull からの回答
Thank you for your amazing review, Stefan! We are thrilled to hear that you received top-notch service from our sales team and delivery team. Our 40 night promise ensures our customers are completely satisfied with their mattress. We appreciate your recommendation and hope you enjoy your new bed. Sweet dreams! 🛏️ #BensonsforBeds
The lady at the shop was so helpful.
The lady at the shop, ordered our bed with due care and attention with making sure all the discounts were added, we got to try each mattress out until we found what worked for us. The delivery went well with 2 men being super helpful and carrying the heavy bed parts to where I needed them. Had plenty of update on when the bed was coming and the instructions were very easy to read.
2025年3月30日
自発的なレビュー
Bensons For Beds - Solihull からの回答
Thank you for your kind words! We strive to provide exceptional service and are delighted to hear that you had a positive experience with our team. We're glad you were able to find the perfect mattress and that the delivery process went smoothly. We appreciate your business and hope you enjoy your new bed!
Very happy :)
Really happy with the service from Benson's. It's my second time using them and can't fault either. The added tip from the delivery team this time about watching out for the bed springing open after the packaging was removed was really helpful because we wouldn't of known otherwise:) thank you, and the fact that the bed was so simple to put together as it came in 2 halves which we wasn't expecting was a very welcome surprise :) from ordering the bed to sleeping in it so far I cannot fault anything :)
2025年3月31日
自発的なレビュー
Bensons For Beds - Solihull からの回答
We're happy to hear that you're pleased with our service and appreciate the delivery team's helpful tip! It's great to know the bed was easy to assemble and that you're enjoying it. Thank you for your positive feedback; we appreciate it. Megan at Customer Care
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