Azad had fabulous customer service skills in the Hedge End Branch nr Southampton. He was not over pushy with me. Extremely thorough on the whole process. Also I visited several "bed shops", includi... もっと見る
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Great customer service in the Hedge End store and the guys that delivered the mattress were fantastic. The reason for dropping a star is due to us changing our mind on the mattress firmness the follow... もっと見る
We went into the Hedge End, Southampton branch after visiting a couple of competitors stores and explained what we wanted and our budget to Jonathan, who managed to find and sell us exactly what we... もっと見る
企業が回答しました
Visited the Hedge End store at a quiet time. Made to feel very welcome. Plenty of choice and Azura soon narrowed down a range that suited our requirements. Spent the next hour or so trying out the ma... もっと見る
企業が回答しました
企業情報
Bensons For Beds - Southampton151 について
当該企業による記述
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
連絡先
Unit 2 Bradbeers Retail Park, Hedge End, SO30 2QY, Southampton, Hampshire, 英国
- 1489787983
4.8
優良
711件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
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Visited the Hedge End store at a quiet…
Visited the Hedge End store at a quiet time. Made to feel very welcome. Plenty of choice and Azura soon narrowed down a range that suited our requirements. Spent the next hour or so trying out the mattresses and pillows. We felt relaxed and were not rushed. We were given plenty of information and the whole ordering process was explained clearly by Azura.
A good experience and we thoroughly recommend the store and staff.
2026年9月12日
Bensons For Beds - Southampton151 からの回答
We're so pleased to hear about your excellent experience at our store! It's wonderful that you felt welcomed and had plenty of time to browse without feeling rushed. We're delighted that our team provided clear information and made the ordering process easy.
Team Bensons
Helpful staff when choosing mattress…
Helpful staff when choosing mattress and quick delivery.
2026年9月11日
Bensons For Beds - Southampton151 からの回答
We're so pleased to hear that our staff were helpful in assisting you with your mattress choice and that your delivery was quick! Thank you for your positive feedback.
Team Bensons
Bensons For Beds - Southampton151 からの回答
Thank you for your positive review! We are so glad that our salesperson Azura provided exceptional service. We will make sure to pass along your kind words to her. Thank you for choosing Bensons and have a lovely day! 😊
Great experience throughout
Great experience throughout. Helpful sales woman and delivery team weee excellent.
2026年9月2日
自発的なレビュー
Bensons For Beds - Southampton151 からの回答
Hello Mark,
Thank you for your fantastic review! We're delighted to hear you had a great experience from start to finish. It's wonderful to know both our sales team and delivery crew were able to help make everything go smoothly. We really appreciate your feedback and hope you enjoy your new order,
Megan | Customer Care Specialist🛏
Nathan was very helpful and took great…
Nathan was very helpful and took great care in explaining the mattresses we looking for.Our experience was a very good one.
2026年9月6日
Bensons For Beds - Southampton151 からの回答
Thank you for your wonderful feedback! We're so pleased to hear that our team member was very helpful and took great care in explaining the mattresses. We're delighted you had such a positive experience with us.
Team Bensons
Bensons For Beds - Southampton151 からの回答
Thank you for your wonderful feedback! We're thrilled to hear that our staff made you feel welcomed and well taken care of. Your satisfaction is our top priority, and we look forward to serving you again soon!
Efficient professional service
Efficient, professional and friendly service. Would highly recommend.
2026年9月4日
自発的なレビュー
Bensons For Beds - Southampton151 からの回答
Thank you for your wonderful review! We're thrilled to hear you had a positive experience with our team. Your recommendation means a lot to us, and we look forward to serving you again soon!
Great customer service (Azura showed us…
Great customer service (Azura showed us around so many mattresses until we found the perfect one), efficient delivery, easy to build sturdy bed frame and great mattress.
2026年8月30日
Bensons For Beds - Southampton151 からの回答
Thank you for the amazing review! We're so happy that Azura provided exceptional customer service and helped you find the perfect mattress. Thank you so much for choosing Bensons and we hope you have a lovely day! 😊
Bensons For Beds - Southampton151 からの回答
Thank you for your wonderful feedback! We're thrilled to hear that our staff provided you with all the information you needed about the bed. We strive to ensure our customers feel informed and confident in their choices. We appreciate your support and hope to see you again soon!
Lovely staff at Bensons for Beds…
Lovely staff at Bensons for Beds Hedgend. Even though I ultimately made the purchase online they were really helpful. The online process was seamless aswell. Just looking forward now to the furniture arriving.
2026年9月1日
Bensons For Beds - Southampton151 からの回答
Hi Sarah,
Thank you for your lovely review! 😊 We're delighted to hear the team at our Hedge End store were so helpful and that you found the online ordering process seamless too. We'll be sure to share your kind words with the store team. We hope you're excited for your furniture to arrive, and thank you for choosing us,
Megan | Customer Care Specialist
Excellent service and communication
Excellent service and communication. Initial igel mattress review is very good, but long term TBD. Delivery of new and recycling of old mattress all good. Delivery in a week. Will happily go to Bensons next time.
2026年8月28日
Bensons For Beds - Southampton151 からの回答
We're thrilled to hear that you had a great experience with our service and communication. We hope that you continue to enjoy your new igel mattress and we can't wait to see you at Bensons again in the future.
Here’s to comfier nights and happier mornings,
Megan | Customer Care Specialist
Very friendly and knowledgeable team at…
Very friendly and knowledgeable team at Hedge End store with excellent customer service. I made a repeat buy of a Staples mattress I’d bought from Bensons in 2017 and my partner bought a Tempur mattress and ottoman.
2026年8月26日
Bensons For Beds - Southampton151 からの回答
We're so pleased to hear about your positive experience at our Hedge End store and that our team provided excellent customer service. It's wonderful that you chose to make a repeat purchase with us!
Team Bensons
We ordered our mattress from Bensons…
We ordered our mattress from Bensons Bed, excellent customer service from start to finish. The icing on the cake was the delivery guys Mark and Craig, good humour, professional and respectful. They get a 10 out of 10. That kind of customer service is priceless shame you don’t see more of this.
2026年8月25日
自発的なレビュー
Bensons For Beds - Southampton151 からの回答
We're so pleased to hear you had such a positive experience with us from start to finish! It's wonderful that our customer service met your expectations, and we're especially delighted that our delivery team provided such professional and respectful service with good humour. We truly appreciate your kind words!
Team Bensons
Bensons For Beds - Southampton151 からの回答
Hello,
Thank you for your feedback! 😊 We're delighted to hear you received good service and had a positive experience with us. We really appreciate your support and hope to see you again soon,
Megan | Customer Care Specialist
Bensons For Beds - Southampton151 からの回答
Hello Mr Carpenter,
Thank you for your review! 😊 We're delighted to hear that delaying your order was easy and that our staff were so helpful throughout the process. We understand that plans can change, so we're pleased we could make things as convenient and flexible as possible for you. Thank you for choosing us,
Megan | Customer Care Specialist⭐
Great service from browsing through to…
Great service from browsing through to install. Every person I spoke to was super human and helpful, Aurora in the showroom, her manager for sorting the financial side and the change in delivery schedule was all made simple for me.
2026年8月24日
Bensons For Beds - Southampton151 からの回答
We're so pleased to hear that every step of your experience, from browsing to installation, was made simple and positive. It's wonderful that our team was super helpful throughout the process.
Team Bensons
Spot on purchàse from Bensons for beds.
Sales person consentrated on range that would catwr for our needs showing full range of mattresses. Service from start to finnish.
Kept informed of progress right up to delivery with driver & Assistant informing us that they delivering in next 15 minutes, spot on service.
2026年8月22日
Bensons For Beds - Southampton151 からの回答
We're so pleased to hear our salesperson helped you find the perfect mattress and that you experienced excellent service from start to finish. It's wonderful that our delivery updates and punctual drivers met your expectations!
Team Bensons
Excellent quality product and the…
Excellent quality product and the people that deliver and put the items together were very professional and courteous. Second positive experience wiry Benson’s this year from Hedge End staff and I’d definitely buy from them again.
2026年8月22日
Bensons For Beds - Southampton151 からの回答
Thank you for your wonderful feedback! 😊 It sounds like you've had two great nights with Bensons this year... and we're hoping the bed has provided plenty more since! 🛏️✨
We're delighted to hear that you're pleased with the quality of your purchase and that our delivery team impressed you with their professionalism and courtesy. It's also fantastic to know that the team at Hedge End helped make this another positive experience.
Thank you for your continued support and loyalty. We look forward to welcoming you back when it's time for your next sleep upgrade,
Megan | Customer Care Specialist
Superb delivery Good communication by E mail then text.
Good communication by E mail then text.
no issues ,the lads (Tim,GaryWarren)were fun and chatty.
respectful of our property when trying to get the bed up.
left the bed in perfect condition we had payed for full delivery service,very happy would recommend to friends.
2026年8月22日
Bensons For Beds - Southampton151 からの回答
Hi Mrs Martin,
Thank you for your wonderful feedback! 😊 We're delighted to hear that our communication kept you informed every step of the way, from email updates to text notifications. 📧📱
It sounds like Tim, Gary and Warren brought not only your bed but a bit of good humour too! 😄 We're thrilled to hear they were friendly, chatty, and treated your home with respect while tackling the delivery.
Thank you for your recommendation and for choosing us. We hope you're enjoying many comfortable nights in your new bed,
Megan | Customer Care Specialist🛏️
Jack was really helpful
Jack was really helpful. I told him my budget and the fact that l needed prompt delivery and he managed to sort beds, mattresses removal of old bed and assembly of new ALL within my budget asap. Thankful to the guys who removed and assembled beds in a confined space on a very hot day!!
2026年8月11日
自発的なレビュー
Bensons For Beds - Southampton151 からの回答
Hello Eunice,
Thank you for your fantastic feedback! 😊
We're delighted to hear that he listened to exactly what you needed, worked within your budget, and managed to arrange your bed, mattress, old bed removal, and new bed assembly all in one smooth package. That's the kind of service we love to deliver!
We'll be sure to pass your kind words on to Jack and the delivery team. Thank you for choosing Bensons, and here's to many comfortable nights in your new bed,
Megan | Customer Care Specialist!
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