Azad had fabulous customer service skills in the Hedge End Branch nr Southampton. He was not over pushy with me. Extremely thorough on the whole process. Also I visited several "bed shops", includi... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Great customer service in the Hedge End store and the guys that delivered the mattress were fantastic. The reason for dropping a star is due to us changing our mind on the mattress firmness the follow... もっと見る
We went into the Hedge End, Southampton branch after visiting a couple of competitors stores and explained what we wanted and our budget to Jonathan, who managed to find and sell us exactly what we... もっと見る
企業が回答しました
Visited the Hedge End store at a quiet time. Made to feel very welcome. Plenty of choice and Azura soon narrowed down a range that suited our requirements. Spent the next hour or so trying out the ma... もっと見る
企業が回答しました
企業情報
Bensons For Beds - Southampton151 について
当該企業による記述
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
連絡先
Unit 2 Bradbeers Retail Park, Hedge End, SO30 2QY, Southampton, Hampshire, 英国
- 1489787983
4.8
優良
711件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Bensons were very professional
I found Bensons very professional from start to finish compared to most companies these days!
2026年8月20日
Bensons For Beds - Southampton151 からの回答
Thank you so much for your kind feedback! We pride ourselves on providing top-notch, professional services. It means a lot to us that you were pleased with your experience. We look forward to working with you again in the future!
Azura at hedge end branch was fantastic!
We visited bensons in hedge end and were helped by a wonderful young lady called Azura. She went above and beyond to help us find the best mattress and for the best price. We are very happy with our mattress and would highly recommend Bensons for beds.
2026年7月25日
Bensons For Beds - Southampton151 からの回答
Thank you for the kind words and recommendation! Our team at Bensons is dedicated to providing exceptional service and finding the perfect mattress for our customers. We are glad to hear that Azura went above and beyond for you. We look forward to serving you again in the future. Sleep well on your new mattress!
The staff are all polite and attentive
The staff are all polite and attentive. Answered our questions well. Delivery was on time.
2026年8月14日
Bensons For Beds - Southampton151 からの回答
Thank you so much for taking the time to share your experience with us! Our team is dedicated to providing exceptional service, and we're thrilled to hear that we were able to answer your questions and deliver on time. We appreciate your business and look forward to serving you again in the future.
Bensons For Beds - Southampton151 からの回答
Thank you for the positive feedback! We are always striving to provide a happy and friendly experience for all our customers. It means a lot!
Bensons For Beds - Southampton151 からの回答
Thank you for your positive feedback! We strive to provide excellent customer service and are grateful for your recognition of our efforts. We hope to continue serving you in the future.
Bensons For Beds - Southampton151 からの回答
Thank you for your kind words! We are thrilled to hear that you had a great experience with our service and delivery. Your satisfaction is our top priority, and we look forward to serving you again in the future.
When we went to look at beds
When we went to look at beds, we were surprised how easy it was to find what we were looking for, how simple and quick it was to order what we were looking for and the assistance from the store person was great.
2026年8月8日
Bensons For Beds - Southampton151 からの回答
We are thrilled to hear about your positive experience at our store! We strive to make the bed buying process as easy and efficient as possible. Thank you for your kind words and we look forward to assisting you in the future.
Great
My partner and I went to hedge end store to have a look and test some mattresses, we received help from a sales assistant named Azura. She was able to advise us and get a good price with their offers/sale and additional blue light! Waiting on delivery which is next week. Very happy so far and excited.
2026年7月31日
Bensons For Beds - Southampton151 からの回答
We're so pleased to hear about your positive experience at our store! It's wonderful that our colleague was able to advise you and help you find a great price. We hope you enjoy your new mattress!
Team Bensons
They were very knowledgeable
They were very knowledgeable, provided what we needed, and offered delivery dates that were pretty close to what we needed.
2026年8月12日
Bensons For Beds - Southampton151 からの回答
We're so pleased to hear that our team was knowledgeable and provided what you needed. It's wonderful that our delivery dates were close to what you required. Thank you for your kind feedback!
Team Bensons
Bensons has a good range of mattresses…
Bensons has a good range of mattresses and we visited four local shops before Bensons. Looking for a hybrid mattress that can cope with the heat , we found several models. Nathan in the Hedge end store was very helpful in explaining the differences that helped us make our decision. He was not pushy and allowed us time to roam around and try them. He got us a good deal with some pillows that we wanted. Bed was delivered two weeks later and the delivery men were very polite and careful not to damage anything while transporting it upstairs. The mattress is higher than what we were used to but feels comfy. Only thing that’s to be seen is whether the mattress lasts a few years. Bought theKaymed item 5000 mattress .
2026年8月10日
Bensons For Beds - Southampton151 からの回答
Hi Arun,
Thank you for your fantastic review! 😊 We're delighted to hear that Nathan at our Hedge End store helped you find the right hybrid mattress and gave you the time and information you needed to make an informed decision. It's wonderful to know you found a great deal and enjoyed a relaxed, no-pressure shopping experience.
Thank you for your kind words and for choosing us after visiting several retailers. We hope your new mattress continues to provide many comfortable and restful nights for years to come,
Megan | Customer Care Specialist✨
Excellent service throughout
Excellent service throughout, our requirements were listened and adhered to. Stress free and easy from start to finish. Highly recommend.
2026年8月9日
自発的なレビュー
Bensons For Beds - Southampton151 からの回答
Thank you for your wonderful feedback! We're delighted to hear that our service was excellent throughout and that your requirements were listened to and adhered to. It's fantastic that your experience was stress-free and easy from start to finish.
Team Bensons
I like the service delivery which was…
I like the service delivery which was great. The delivery guys were really polite and prompt. Even the communication of the sales guy was excellent.
However the mattress is not something we expected. Too firm for our backs causing us back ache every now and then.
2026年8月5日
Bensons For Beds - Southampton151 からの回答
We're delighted to hear about your positive experience with our service delivery, polite and prompt delivery team, and excellent communication from our sales representative. We're truly sorry that the mattress firmness is causing you discomfort. We have contacted you regarding the 40 night comfort guarantee.
Thank you for your review - Lauryn at Customer Care
Bensons For Beds - Southampton151 からの回答
We're so pleased you had such a great experience with our service and that our delivery team was polite and efficient. Thank you for your kind words!
Team Bensons
Bensons For Beds - Southampton151 からの回答
We're so glad to hear you had a positive experience with us. We truly appreciate your kind words
Bensons For Beds - Southampton151 からの回答
We are so pleased to hear that our staff in the shop and our delivery team were helpful. Thank you for your wonderful feedback!
Team Bensons
The mattress is great, but delivery was shocking
The mattress is great, but the delivery was shocking. Delivery guys were supposed to take the mattress to the room, but told us they couldn’t get it up the stairs, blamed everything on the shop assistants and left myself and my daughter to struggle and get the mattress up to the bedroom.
2026年7月27日
Bensons For Beds - Southampton151 からの回答
Thank you for taking the time to leave your feedback.
We're pleased to hear that you're happy with your mattress, but we're sorry to learn that you were disappointed with the delivery experience.
Our delivery teams always aim to complete deliveries safely and, where possible, take items to the room of your choice. However, there are occasions where access restrictions or concerns about potential damage to customers' property may prevent this. This can include narrow stairways, tight turns, or the risk of damaging valuables and items displayed on shelves or nearby furniture. We will ensure your feedback is passed on to the relevant team for review, as we are always looking for ways to improve our service and communication.
Thank you again for bringing this to our attention.
Excellent customer service in store and delivery.
Excellent customer service in store. Knowledgeable & friendly. We were updated regularly with our order and delivery, which arrived exactly when advised.
Delivery and assembly of bed was great.
Cannot fault Benson beds at all throughout whole process.
2026年7月22日
Bensons For Beds - Southampton151 からの回答
Thank you for your excellent review! We're delighted to hear that you received knowledgeable and friendly service in store and that you were kept informed throughout your order journey. It's great to know your delivery and bed assembly went smoothly and arrived exactly as advised.
We truly appreciate your kind words and are thrilled that we provided such a positive experience from start to finish. Thank you for choosing Bensons! 😊
Our experience from start to finish was…
Our experience from start to finish was excellent. We were kept up to date throughout the waiting time.
2026年7月22日
自発的なレビュー
Bensons For Beds - Southampton151 からの回答
Thank you for your wonderful review! We're delighted to hear that you had an excellent experience from start to finish. It's great to know that our regular updates kept you informed throughout the waiting period. We really appreciate your feedback and hope you enjoy your new purchase😊
All good and great advice
2026年7月23日
Bensons For Beds - Southampton151 からの回答
We're so glad to hear you found our advice helpful and that everything was good! We appreciate your positive feedback.
Team Bensons
Professional service from sales…
Professional service from shop sales staff, the communication of progress of the order, to the delivery staff on the day.
Really pleased all round with Bensons for beds.
2026年7月19日
Bensons For Beds - Southampton151 からの回答
We're so pleased to hear about the professional service you received from our sales staff, the clear communication regarding your order, and our delivery team. It's wonderful that you are really pleased with us!
Thank you for your positive review - Lauryn at Customer Care 💜
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。