The two lads did an amazing job getting my super kingsize bed into my room. They soon put it all together. They were very friendly and polite and they are an absolute credit to Bensons for Beds. I hop... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Highly recommend Bensons in Southport. We bought our last mattress from there 10 years ago so thought we'd return. Kiara was a star. She explained everything and looked after us start to finish. So ho... もっと見る
企業が回答しました
When me and my disabled partner went In store to buy a mattress the manager couldn’t had been more helpful. She ask how we both slept gave us all the time we needed as my partner has mobility issues a... もっと見る
企業が回答しました
Spoke to a kind customer Service advisor at Southport shop on the phone. She helped me order 2 wardrobes and gave options for finance. But was disappointed with the finance company who asked for proof... もっと見る
企業が回答しました
企業情報
Bensons For Beds - Southport668 について
当該企業による記述
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
連絡先
Unit 1a Meols Cop Retail Park, Meols Cop Road, PR9 7RG, Southport, Southport, 英国
- 1704513560
4.9
優良
456件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
The shop staff were very friendly &…
The shop staff were very friendly & helpful. I explained my biggest problem was as my partner is disabled I was worried in case the bed was not delivered when agreed in case I had removed the old bed ready. I was told I could pay for them to remove the bed when they brought the new to ensure this didn’t happen. When they arrived with the new bed they said they couldn’t take the old bed (which I bought from Bensons years ago). because it was electric- yet I was receiving a new electric bed. As we have a lift in one bed room & storage in the small one there was nowhere to store eight massive boxes. So they were put in my small kitchen & hallway. This left me to dismantle the old bed & do 4 trips to the tip with my little trailer before putting together the new bed. I just managed to get it sorted by bedtime. Never again!!
The shop staff refunded my removal money & said they would follow this up for me.
2026年1月30日
Bensons For Beds - Southport668 からの回答
We appreciate your feedback and are sorry the bed removal didn't go as planned, especially given your partner's disability. We'll investigate why the removal wasn't possible and address the communication issues. We're glad the shop staff refunded the removal fee and are following up. We value your business.
Excellent choice and serviceVery good selection of beds to see and…
Very good selection of beds to see and assess from basic to luxury
The assistant who asked me if I required help was extremely polite and competent which resulted in me choosing appropriately and happy with my choice
2026年2月2日
Bensons For Beds - Southport668 からの回答
We're happy to hear you found a great selection of beds and that our assistant's politeness and competence helped you choose the perfect one. Thank you for your positive feedback!
Bensons For Beds - Southport668 からの回答
We appreciate you taking the time to share your positive experience with our sales team. We're happy to hear they provided excellent service!
Store manager was absolutely fantastic
Store manager was absolutely fantastic, first time visiting bensons he was very accomodating very knowledgeable and helpful with helping us choosing our mattress great customer service throughout.
2026年2月3日
Bensons For Beds - Southport668 からの回答
We're so glad to hear the store manager was fantastic! It's great that they were accommodating, knowledgeable, and helpful when you chose your mattress. We appreciate you noting the great customer service.
Excellent understanding of neurodivergency and sensory needs
So much care and consideration given to our son who has autism and sensory needs. Emma our sales assistant was so kind and took time to understand what he needed and talked to him and we really felt she understood him. Our son commented how lovely she was and how comfortable she made him feel after we left the store.
2026年2月1日
自発的なレビュー
Bensons For Beds - Southport668 からの回答
Thank you so much for sharing this wonderful feedback Nina. We’re truly delighted to hear how well Emma supported your son and took the time to understand his needs. It means a great deal to us that he felt comfortable and valued during the visit—and his lovely comments afterwards say everything about the care Emma put into helping your family. We’ll be sure to share your kind words with her. Thank you again for choosing us,
- Megan at Customer Care💜
Excellent service from start to finish …
From the shop assistant to the delivery of the bed everything was excellent service
2026年2月2日
Bensons For Beds - Southport668 からの回答
We appreciate your feedback! We're so happy to hear that you received excellent service from our shop assistant through the delivery process.
See you next time! Megan at Customer Care 😊
From the buying experience to the…
From the buying experience to the delivery even my invoice query all dealt with efficiently and in a friendly manner. Thank you .
2026年1月27日
自発的なレビュー
Bensons For Beds - Southport668 からの回答
Thank you for your lovely feedback Alan! 😊 We’re delighted to hear that every step — from purchase to delivery to resolving your invoice query — was handled efficiently and with friendliness. We really appreciate you choosing us,
Megan at Customer Care
Staff extremely knowledgeable and…
Staff extremely knowledgeable and helpful and showed great patienc
2025年12月28日
Bensons For Beds - Southport668 からの回答
We appreciate your feedback! We're happy to hear that you found our staff knowledgeable, helpful, and patient during your visit.
Phil made it great
Phil made it great. Very knowledgeable and friendly. Nothing too much trouble. Very helpful throughout the experience
2026年1月20日
Bensons For Beds - Southport668 からの回答
We're delighted to hear that our team member's knowledge and friendliness made your experience great. We appreciate you highlighting their helpfulness. Thank you!
Great experience
Always buy beds from Bensons. Customer service excellent and after service great. Good choice of beds to choose from at competitive prices.
2026年1月20日
自発的なレビュー
Bensons For Beds - Southport668 からの回答
We're happy to hear you consistently choose us for your beds! It's great to know you find our customer service excellent, after-service great, and appreciate our competitive prices.
Ian and Emma couldn't have been any…
Ian and Emma couldn't have been any more helpful.
I had a measurement issue and they did everything they could to find a solution.
2026年1月15日
Bensons For Beds - Southport668 からの回答
We're happy to hear that our team was so helpful in resolving your measurement issue. We appreciate your positive feedback and are glad we could find a solution for you.
Professional and friendly customer…
Professional and friendly customer service. Aimee was both helpful and understanding of my requirements.
2026年1月12日
Bensons For Beds - Southport668 からの回答
We appreciate your feedback! We're happy to hear that you received professional and friendly customer service. It's wonderful that our staff was helpful and understanding.
Helpful Experience
Amiee the sales advisor was personable, helpful and friendly offered lots of information/advice and gave us time to consider options, I can’t yet comment if this advice was sound until I take delivery of the bed, mattress and pillow I ordered but I’m hopeful for improved sleep and less joint pain
2026年1月11日
Bensons For Beds - Southport668 からの回答
Thank you so much for your lovely review! 😊
We’re delighted to hear that Amiee was personable, friendly, and helpful throughout your visit. It’s great to know she gave you plenty of information and the time you needed to consider all your options — that’s exactly the experience we want every customer to have.
Thanks again for your support—it means a lot!
Megan at Customer Care
Brilliant service
Brilliant service by Kiara in shop, great communication online, the delivery men were great and the mattress is a dream.
2026年1月8日
Bensons For Beds - Southport668 からの回答
We’re so glad Kiara gave you brilliant in-store service, our online updates kept you informed, and the delivery team were fantastic – enjoy your dreamy new mattress! 💜 Thank you for your positive review - Lauryn at Customer Care
Good explanation of the products
Good explanation of the products
Friendly staff with good service
2026年1月8日
Bensons For Beds - Southport668 からの回答
We appreciate your feedback! We are happy to hear that you received a good explanation of the products from our friendly staff. Thank you for your positive review – Lauryn at Customer Care 💜
Aimee&Ian Amazing Expertise&Advice!
Aimed helped us initially and wowed us with her friendly, helpful and expert advice!
She was Very Enthusiastic, which we loved!
Which led to our new bed purchase.
To finalise the deal Ian helped us.
Again Ian was so helpful, friendly and efficient,even though it was busy we felt well looked after. Amazing to Aimee&Ian, thankyou again!
2026年1月4日
Bensons For Beds - Southport668 からの回答
We’re thrilled to hear Aimee impressed you with her friendly, enthusiastic, and expert advice, and that Ian provided such helpful and efficient support to complete your purchase. We’ll be sure to share your kind words with both of them. Thank you for your positive review – Lauryn at Customer Care 💜
Bensons For Beds - Southport668 からの回答
Thank you for your 5 star review Mrs Beck! We’re thrilled to hear you received great customer service. We appreciate your feedback and look forward to seeing you again,
- Megan at Customer Care
Perfect Experience
Every aspect from product selection to delivery and installation was flawless.
2026年1月6日
自発的なレビュー
Bensons For Beds - Southport668 からの回答
Thank you for your amazing feedback Ian! We’re thrilled to hear every step—from product selection to delivery and installation—was flawless. Your satisfaction means the world to us, and we look forward to serving you again, Megan at Customer Care
Great customer service
Great customer service, no pressure to buy, give us plenty of space to have a good look around! Was there ready when we needed help!
2026年1月6日
自発的なレビュー
Bensons For Beds - Southport668 からの回答
Thank you for your lovely feedback Angie! We’re so pleased you enjoyed a relaxed shopping experience with no pressure and plenty of space to browse. It’s great to hear our team was ready to help when you needed us. We look forward to welcoming you back soon,
Megan at Customer Care
Glen was so helpful and not at all…
Glen was so helpful and not at all pushy. He explained about the mattress and I am more than pleased.
2026年1月1日
Bensons For Beds - Southport668 からの回答
We're happy to hear that you found our team member helpful and informative and that you are more than pleased with the mattress. Thank you for your positive review – Lauryn at Customer Care 💜
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。