My experience of buying an expensive mattress from bensons has been mixed. I chose bensons because I thought they had a good level of expertise. I went in store in Hertfordshire where they had a tool... もっと見る
所在地
所在地を変更Unit 1d Roaring Meg Retail Park, London Road, SG1 1XN Stevenage, Hertfordshire, GB
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Jake helped us with out mattress/bed frame shops we've been to many other shops in person and looked online. His customer service was excellent and helped us save some money too! Their own brand mattr... もっと見る
企業が回答しました
The staff were excellent, exactly what my partner and I wanted. They were very knowledgeable about current discounts, details of clearance items, delivery options etc. All without being overly pushy.... もっと見る
Friendly staff at the Stevenage store when hey welcomed my daughter and I and assisted us to find the type of mattress she was looking for. No pushy selling but expert advice. We returned a couple o... もっと見る
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企業情報
Bensons For Beds - Stevenage493 について
当該企業による記述
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
連絡先
Unit 1d Roaring Meg Retail Park, London Road, SG1 1XN, Stevenage, Hertfordshire, 英国
- 1438312172
4.7
優良
487件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Excellent Sarah at Stevenage Store
Excellent Sarah at Stevenage Store. All communication before delivery. Excellent delivery men setting up bed, removing old bed. Explainations to every question. And a lovely comfortable bed!
2026年7月3日
Bensons For Beds - Stevenage493 からの回答
We're so pleased to hear you had such a positive experience with us! It's wonderful that our team provided excellent communication and that our delivery men were so helpful. We hope you enjoy your lovely comfortable bed!
Team Bensons
Despite having ordered my bed and…
Despite having ordered my bed and headboard on 1 May, when the bed was delivered on 26 June, there was no headboard. I have to wait a further 4 weeks for the headboard ☹️
However, Andy and Steve who delivered the bed in 35 degrees heat did a fantastic job and they deserve 10 stars!
2026年6月29日
Bensons For Beds - Stevenage493 からの回答
We sincerely apologize for the headboard not arriving with your bed delivery, especially after such a long wait. We understand your frustration with the additional delay. We are, however, very pleased to hear our delivery team provided excellent service under challenging conditions. We are working to ensure your headboard arrives as soon as possible.
Team Bensons
Benson's know how to sell beds…
I was served by a very helpful young man called Connor at your Stevenage- Roaring Meg branch. I only went in the shop to research a Kingsize Ottoman bed frame. I found the Kingsize and also purchased a double Ottoman bed and extra firm mattress. He explained and assisted in helping me decide the best option and there was no pressure to buy. Thank you again Connor, I look forward to my delivery next week.
2026年6月16日
Bensons For Beds - Stevenage493 からの回答
We are so pleased to hear about your positive experience at our Stevenage- Roaring Meg branch. It's wonderful that our team could assist you in finding the perfect bed frames and mattress without any pressure. We hope you enjoy your delivery next week!
Team Bensons
Excellent experience easy ordering
Excellent experience easy ordering, prompt delivery arriving on time and helpful instructions highly recommended
2026年6月10日
Bensons For Beds - Stevenage493 からの回答
We're so pleased you had an excellent experience with easy ordering, prompt delivery, and helpful instructions. Thank you for your recommendation!
Team Bensons
The young lady in the store in…
The young lady in the store in Stevenage was very helpful and patient with me. While trying the beds she recomended.
2026年6月12日
Bensons For Beds - Stevenage493 からの回答
We're so glad our team member provided helpful and patient assistance. We appreciate you sharing your positive experience with us.
Team Bensons
Knowledgeable service
We were greeted with a really knowledgeable shop assistant called Paul, he was very helpful and knew exactly what we wanted. He explained everything perfectly. Infact he was so good that we ended up buying 2 double bases and 2 mattresses. Thank you Paul.
2026年6月1日
自発的なレビュー
Bensons For Beds - Stevenage493 からの回答
We're so pleased you had such a positive experience with our colleague. It's wonderful to hear their knowledge and helpfulness led to you finding exactly what you needed. Thank you for your kind words!
Team Bensons
Staff super helpful and not pushy
Staff super helpful and not pushy, got ourselves what we wanted at a bargain price
2026年6月3日
Bensons For Beds - Stevenage493 からの回答
We're so pleased our team provided helpful, non-pushy service and you found a bargain! Thank you for your feedback.
Team Bensons
Bensons For Beds - Stevenage493 からの回答
We're glad you had a great experience! Thank you for your feedback.
Team Bensons
Didn't feel pressurised instore but was…
Didn't feel pressurised instore but was given good advice and guidance on what to consider,
2026年5月21日
Bensons For Beds - Stevenage493 からの回答
We're so glad you felt no pressure and received helpful advice and guidance. Thank you for sharing your positive experience!
Team Bensons
Brilliant service from Sophie, Craig and Kev!
Service was excellent from initial experience browsing all the way through buying with Sophie @ Stevenage. The delivery from Craig and Kev was amazing and they showed great humour trying to navigate the 2x king size Mattresses up two separate small, tight cottage staircases. All done with great professionalism and care.
2026年5月22日
Bensons For Beds - Stevenage493 からの回答
We're so pleased to hear about your excellent experience, from browsing to delivery! It's wonderful that our team provided such professional service and even a bit of humor with those tricky staircases. Thank you for sharing your positive feedback!
Team Bensons - Jess
As we entered the store …
As we entered the store we were approached by a member of staff who asked if we would like any help, which we did, the lady was very knowledgeable and very professional, answered all our queries, and found us exactly what we were looking for and within budget. We left the store a very happy couple.
2026年5月12日
Bensons For Beds - Stevenage493 からの回答
That's wonderful to hear! We're so pleased that our team could assist you in finding exactly what you needed within your budget. Thank you for sharing your positive experience! ✨
Team Bensons - Jess
I brought an item in Bank Holiday.
I brought an item - Bank Holiday.
Item was ok, when I picked up and got hope ( it had pen on the headboard ).
Customer services very unprofessional .
I brought item out if good faith, never did i expect the item I brought to have pen on it .
Left dissatisfied , on my item I brought!!
Never again , will I buy from Bensons for beds .
2026年5月4日
自発的なレビュー
Bensons For Beds - Stevenage493 からの回答
We're truly sorry to hear about the issue with the headboard and your disappointment with our customer service. We appreciate you bringing this to our attention and will review your feedback internally to improve.
Team Bensons
Bensons For Beds - Stevenage493 からの回答
We're so glad to know our salesperson and delivery people were helpful and efficient! Thank you for your positive feedback.
Team Bensons
Looking for a mattress for a spare…
Looking for a mattress for a spare room. The sales assistant guided us well and we found a mattress that suited our needs and budget. Thanks Bensons
2026年5月4日
自発的なレビュー
Bensons For Beds - Stevenage493 からの回答
We're happy to hear that our sales assistant provided excellent guidance, and you found a mattress that met your needs and budget. Thank you for your positive feedback!
Team Bensons
Bensons For Beds - Stevenage493 からの回答
We're happy to hear about the helpful in-store assistance and the timely, efficient delivery! Thank you for your positive feedback.
Team Bensons
All round very good Customer service from Bensons.
Easy to order in store, great on line comms regarding the progress mattress made through manufacture, and delivery, which arrived as expected. Delivery men polite and efficient. All in all a very good experience.
2026年4月30日
Bensons For Beds - Stevenage493 からの回答
Lovely to hear — clear communication, on‑time delivery, and polite service is exactly what we aim for!
Thanks again for choosing us — enjoy every cosy moment!
I’ve rated 2 stars at this stage…
I’ve rated 2 stars at this stage because it’s still early days, but I do have a concern. I purchased the 90CM MATT ARTISAN PURE SPLEND CR Extra Firm White mattress expecting strong support, yet after the first night on 27th April it already felt like it was sinking in the middle. Today is 30th April and the issue is still noticeable. I’m hoping it improves with time, but right now I’m unsure about the mattress quality
2026年4月30日
Bensons For Beds - Stevenage493 からの回答
We appreciate you taking the time to share your experience. We're sorry to hear the mattress feels like it's sinking in the middle after only a few days. We'll look into this to ensure our products meet expectations for firmness and quality. If this doesn't improve, please do reach out to us so we can review this further. You are also within your 40 nights comfort guarantee to exchange the mattress.
Team Bensons
Bensons not just quality beds but also excellent service…
Bensons provides excellent quality beds and that is the reason why I have bought a second bed there with similar characteristics. I also bought a sofa bed that seemed of original design and at a very good price. Staff were very helpful and delivery was very good. Thank you.
2026年4月4日
Bensons For Beds - Stevenage493 からの回答
Much appreciated! It’s wonderful to hear you returned to us and were pleased with both the products and delivery.
We hope it brings you lots of comfort and smiles!
Megan | Customer Care Specialist
Good choice of beds
Good choice of beds, helpful staff to offer advice and no pressure to buy.
2026年4月9日
Bensons For Beds - Stevenage493 からの回答
Perfect! Helpful advice and no pressure—thanks for choosing us!
Thanks for sharing the love — enjoy!
Megan | Customer Care Specialist
Excellent service
Excellent service, friendly welcoming staff. Great prices for quality product.
2026年4月20日
自発的なレビュー
Bensons For Beds - Stevenage493 からの回答
We appreciate your feedback! It's great to know you received excellent service from our friendly staff and found great prices on quality products.
Thank you for your positive review – Lauryn at Customer Care 💜
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