We were really impressed by the customer service we received at the Stirling branch. Simon spent time with us, checking our actual sleep positions and explaining our best options. He talked us through... もっと見る
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From the time I went into the Stirling store I received great help. they could not have been more helpful,honest. professional and knowledgeable. The delivery was exactly on schedule and communicat... もっと見る
企業が回答しました
Thanks to the entire team at Bensons for Beds. We received our delivery today, the 3 mattresses and one bed frame. Arrived on time, the delivery team was very helpful and professional. Same for the... もっと見る
企業が回答しました
Amazing service love this store the staff are great.Davie showed us the electric ottoman.Absolutely a no brainer.My previous were storage minus electric too heavy a was scared it would fall me.We fin... もっと見る
企業が回答しました
企業情報
Bensons For Beds - Stirling750 について
当該企業による記述
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
連絡先
Unit 1c Springkerse Retail Park, FK7 7TL, Stirling, Stirlingshire, 英国
- 1786474926
4.8
優良
515件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
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この企業のTrustpilot 利用方法
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Great service in the sale and the…
Great service in the sale and the delivery. All knowledgeable and friendly
2026年1月25日
Bensons For Beds - Stirling750 からの回答
We appreciate your positive feedback. We're happy to hear you received great service from our knowledgeable and friendly team during the sale and delivery!
Paul was very helpful and the purchase…
Paul was very helpful and the purchase agent through without stress.
2026年1月24日
Bensons For Beds - Stirling750 からの回答
We appreciate you sharing your experience with us. We are so glad to hear that our agent was helpful and made the purchase stress-free.
Great from start to finish
Great from start to finish. The inflatable 'test bed' was enlightening. Changed what we normally look for. Salesman really knew his stuff and explained every detail so we could clearly see the difference between the products we were considering.
2025年12月27日
自発的なレビュー
Bensons For Beds - Stirling750 からの回答
We're glad you enjoyed your experience. It's great to hear that the demonstration helped you discover new preferences and that the detailed explanations enhanced your understanding of our products. Thank you for sharing your positive feedback!
Assistant was very attentive and…
Assistant was very attentive and knowledgeable. She explained the product differences and made sure I got the most suitable product
2026年1月23日
Bensons For Beds - Stirling750 からの回答
We appreciate you sharing your experience! We're happy to hear that our assistant was attentive and knowledgeable and ensured you got the most suitable product.
Igel 4000i mattress
Staff were great with us (Maria) and made the experience really easy. We are delighted with the IGel 4000 mattress
2026年1月19日
Bensons For Beds - Stirling750 からの回答
We're so happy to hear that our staff made your experience easy and enjoyable! It's great you are delighted with your new iGel 4000 mattress. Thanks for your review!
Great sales team
Great sales team. Carol and David were so helpful and knowledgeable. Made choosing a new mattress easy.
2026年1月16日
Bensons For Beds - Stirling750 からの回答
We're so happy to hear that our sales team was helpful and knowledgeable! We appreciate you mentioning how easy they made choosing a new mattress.
Excellent service from Autumn
My recent visit to your store can only be described as one of total satisfaction. On entering store we were warmly welcomed by Autumn who proceeded to take us through the process of selecting and receiving the correct bed, this was achieved by trying out various mattresses, measuring of bed base, design and fabric of Bed base. At no time did I feel obligated or pressured into the purchase. We were not rushed into our decision and were actively told to take time and consider our decision. After selection of bed, Autumn then proceeded to discuss in full the options of finance, again going over each part several times to ensure we made the correct decision for us. We can only thank Autumn for her professionalism, patience and kind manner in which our experience was made stress free.
2026年1月14日
自発的なレビュー
Bensons For Beds - Stirling750 からの回答
We're happy to hear that you had a satisfying store visit. It's great to know that the assistance you received made the selection process stress-free. We appreciate your positive feedback regarding the professionalism and patience shown during your experience.
Autumn was sales lady and she was…
Autumn was sales lady and she was excellent in understanding what was needed
2026年1月15日
Bensons For Beds - Stirling750 からの回答
We appreciate you sharing your experience. We are so glad to hear that our sales team understood what you needed and provided excellent service.
Lots of different options
Lots of different options to try and had a good discount on. One charge was a bit unclear and on phoning was clarified and apology given on it not being made clearer during the sale
2026年1月14日
Bensons For Beds - Stirling750 からの回答
Thanks so much for the review! 🎉
Great to hear you enjoyed all the options (and the discount — always a win!).
Sorry one of the charges wasn’t super clear at first, but we’re glad the team could clear it up quickly. If you ever need anything else, we’re only a call away!
Megan at Customer Care😊
Helpful staff
Maria was extremely helpful and knowledgeable - she made the whole process of picking a new mattress easy and fun.
2026年1月2日
Bensons For Beds - Stirling750 からの回答
Thank you so much for your lovely review! 😊 We’re thrilled to hear Maria made choosing your new mattress both easy and fun — that’s exactly the experience we want for every customer. We’ll be sure to pass your kind words on to her!
We’d love to serve you again in the future.
Megan at Customer Care
Post-sale communication needs attention
Shop experience was fine, product, staff and price all good, finance was good and delivery team were fine. However, other than one or two key emails, post-purchase communication from Bensons was poor, including on the day of delivery, when the tracking app proved completely useless.
2026年1月5日
Bensons For Beds - Stirling750 からの回答
We appreciate your feedback and are happy the in-store experience was positive. We're sorry our post-purchase communication and tracking system fell short of expectations. We'll review this to improve our service. Thank you for the review - Lauryn at Customer Care.
Excellent service from Autumn today at…
Excellent service from Autumn today at Stirling branch. Thanks for helping us choose the perfect bed for us. Can’t wait for delivery very soon!
2026年1月10日
自発的なレビュー
Bensons For Beds - Stirling750 からの回答
We’re so glad Autumn gave you fantastic service at Stirling and helped you find the perfect bed – enjoy your new purchase! 💜 Thank you for your positive review - Lauryn at Customer Care
Its was an interesting and very good information ok experience
Very helpful and put my mind at ease when i asked questions
2025年12月10日
Bensons For Beds - Stirling750 からの回答
We’re so glad our team could answer your questions and put your mind at ease – that’s exactly what we aim for! Thank you for your positive review - Lauryn at Customer Care 💜
Bensons For Beds - Stirling750 からの回答
Thank you for sharing your feedback Mr Young! We’re so pleased to hear Marie was fantastic and explained everything perfectly. We’ll make sure she gets the recognition she deserves! 😊
- Megan at Customer Care
The salesman was great and excellent…
The salesman was great and excellent knowledge regarding beds
2026年1月2日
Bensons For Beds - Stirling750 からの回答
Thank you for your feedback Lynn! We’re so glad our salesperson could share their expertise and make your experience great. We’ll be sure to pass on your kind words!
Thanks again for your support—it means a lot!
Megan at Customer Care
Clear advice
Clear advice, positive customer service and listening to the customer. Sounds simple but not our experience elsewhere.
2026年1月1日
Bensons For Beds - Stirling750 からの回答
Thank you for sharing! We’re delighted our team could provide clear advice and truly listen to your needs – that’s what great service is all about.
Thanks for choosing us – we hope to serve you again,
Megan at Customer Care!
Carol
Carol was very helpful and friendly, took the time to get the right product for me
As were the rest of the staff
2026年1月5日
Bensons For Beds - Stirling750 からの回答
Thank you for your lovely feedback Mrs Annand! We’re delighted Carol and the team took the time to help you find the perfect product.
Thank you once again for your kind words. We're always here if you need anything further,
Megan at Customer Care!
As always excellent service x
2026年1月3日
Bensons For Beds - Stirling750 からの回答
We appreciate your continued support and are so glad you are happy with our excellent service! Thank you for your feedback.
Stewart - Team Bensons
Bensons For Beds - Stirling750 からの回答
Thank you for your feedback Kandy! We’re so glad our lovely staff took the time to help and make your experience enjoyable.
Until next time, take care,
Megan at Customer Care!
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