Great overall experience We unexpectedly needed a new mattress as the springs were showing on ours despite only being 3 years old. The customer service lady on the phone was great at sorting that out... もっと見る
所在地
所在地を変更Unit 2 Festival Heights Retail Park, Greyhound Way, ST1 5NZ Stoke-on Trent, Stafforshire, GB
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Faye at the Hanley Branch was great. Really helpful in assisting us with choosing the correct mattress for us. There was no pressure in buying and she left us alone to make a decision. Would defini... もっと見る
企業が回答しました
I had specific wish list which the assistant, Amanda, matched up to the beds and mattresses in store. Very good at explaining the materials and structure of the mattress. Happy with value for money an... もっと見る
企業が回答しました
Polite, helpful and knowledgeable sales assistant. Good choice, we were looking for a fold away guest bed and there were several types to choose from. We found exactly what we wanted. Competitive pric... もっと見る
企業が回答しました
企業情報
Bensons For Beds - Stoke350 について
当該企業による記述
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
連絡先
Unit 2 Festival Heights Retail Park, Greyhound Way, ST1 5NZ, Stoke-on Trent, Stafforshire, 英国
- 1782284828
4.9
優良
478件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great overall experience
Great overall experience
We unexpectedly needed a new mattress as the springs were showing on ours despite only being 3 years old. The customer service lady on the phone was great at sorting that out and then we went into store for a replacement. Using the mattress body tester we looked into various medium mattresses with Leigh at our local store as our guide. There was no pressure to buy, it was purely based on comfort, he would wander away rather than constantly hovering in our perifory. He was friendly and answered all of our questions and delivery is booked for just over a weeks time.
2026年8月25日
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
Excellant help from the staff
Excellant help from the staff. Mike was very helpful and showed us various options. He didnt rush us and was very polite and knowledgeable. I would recommend him to my family and friends
2026年8月21日
Bensons For Beds - Stoke350 からの回答
Thank you for your wonderful feedback! We're delighted to hear that our colleague provided such excellent help and showed you various options without rushing you. It's great to know they were polite and knowledgeable.
Team Bensons
Very attentive and helpful staff
Very attentive and helpful staff. They afforded me an opportunity to try out all mattresses
2026年8月18日
Bensons For Beds - Stoke350 からの回答
We're so pleased to hear that our staff was attentive and helpful, and that you had the opportunity to try out all the mattresses!
Team Bensons
Really helpful assistant.Who listened…
Really helpful assistant.Who listened and gave us advice and a great product.
2026年8月16日
Bensons For Beds - Stoke350 からの回答
We're so pleased to hear that our assistant was really helpful, listened to your needs, and provided excellent advice and a great product. Thank you for your wonderful feedback!
Team Bensons
New bed, headboard and mattress
I had specific wish list which the assistant, Amanda, matched up to the beds and mattresses in store. Very good at explaining the materials and structure of the mattress. Happy with value for money and quality.
2026年8月19日
自発的なレビュー
Bensons For Beds - Stoke350 からの回答
We're so pleased to hear that our assistant was able to match your specific needs to our products! It's wonderful that they were so good at explaining the materials and structure, and that you're happy with the quality and value.
Team Bensons
A great experience
A great experience
Leigh does a wonderful job and is an asset to the company
2026年8月15日
Great experience when purchasing a new mattress
Faye at the Hanley Branch was great. Really helpful in assisting us with choosing the correct mattress for us. There was no pressure in buying and she left us alone to make a decision. Would definitely recommend Faye to friends and colleagues.
2026年8月18日
Bensons For Beds - Stoke350 からの回答
Thank you for your wonderful feedback! We are thrilled to hear that our team member provided such helpful assistance in choosing your mattress. We appreciate your recommendation and are delighted you had a positive experience.
Team Bensons
Very good support in store
Very good support in store, delivery process and ongoing communication excellent… delivered on time and helped to place the mattress upstairs
2026年8月17日
Bensons For Beds - Stoke350 からの回答
We're so pleased to hear you received very good support in-store and that the delivery process and ongoing communication were excellent. It's wonderful that your mattress was delivered on time and helped to be placed upstairs!
Team Bensons
Bensons For Beds - Stoke350 からの回答
We're so pleased to hear that everyone you dealt with was friendly and efficient. Thank you for sharing your positive experience!
Team Bensons
The staff that attended to us was very…
The staff that attended to us was very patient and took time to take us around to explore our choices. When payment options we initially prepared had some delays. She remained patient and understanding
2026年8月9日
Bensons For Beds - Stoke350 からの回答
We're so glad to hear our staff provided such patient and understanding service, especially when faced with unexpected payment delays. We appreciate you sharing your positive experience!
Team Bensons
We were well updated with our order
We were well updated with our order. Good service from start to finish.
2026年8月9日
Bensons For Beds - Stoke350 からの回答
We're so pleased to hear that you were well updated with your order and that you experienced good service from start to finish! Thank you for your positive feedback.
Team Bensons
Bensons For Beds - Stoke350 からの回答
We are so pleased you had a great and professional experience with us from start to finish. Thank you for your wonderful feedback!
Team Bensons
Pleasant delivery team
Pleasant delivery team, on time & took mattress upstairs & took away packaging
2026年7月29日
Bensons For Beds - Stoke350 からの回答
We're so pleased to hear that our delivery team was pleasant, on time, and took care of taking your mattress upstairs and removing the packaging. Thank you for your wonderful feedback!
Team Bensons
Great experience
Great experience
Quick efficient
Friendly staff
No pressure but good advice to get the best fitting bed for my wife
Quick delivery and straight to correct without hassle
Thank you
2026年7月24日
Bensons For Beds - Stoke350 からの回答
Thank you for your wonderful feedback! We're delighted to hear you had such a great experience with us. It's fantastic to know that our friendly team provided helpful advice without any pressure, helping you find the best bed for your wife's needs. We're also pleased that your delivery was quick, efficient, and hassle-free. Thank you for choosing Bensons for Beds, and we hope you enjoy your new bed for many years to come! 😊
A well set out store with lovely…
A well set out store with lovely knowledgeable staff. Went in with elderly mil. , she didn't feel rushed in making her decision, or obliged yo buy. Will shop there again 🙂
2026年7月17日
Bensons For Beds - Stoke350 からの回答
We're so pleased you found our store well set out and our staff lovely and knowledgeable. It's wonderful that your mother-in-law felt comfortable and not rushed. We look forward to seeing you again!
Thank you for your positive review - Lauryn at Customer Care
Great to purchase instore
The assistant ( Amanda) was very helpful without being pushy. We had an idea of what we wanted and she was able to show us a number of options without trying to influence our decision. There are around a hundred beds and mattresses on show , so would be difficult to choose without the assistant’s guidance . Really good to see so many ‘“ in person” definitely prefer to choose a new bed this way rather than online. Highly recommend both the store and Amanda in particular
2026年7月11日
自発的なレビュー
Bensons For Beds - Stoke350 からの回答
We're so pleased to hear you had such a positive experience in our store! It's wonderful that our team member provided helpful guidance without being pushy, making your decision easier. Thank you for your kind words and recommendation!
Mike was excellent
Every thing went super smoothly Mike was knowledgeable and extremely efficient, all in all a good experience
2026年7月6日
Bensons For Beds - Stoke350 からの回答
We're so pleased everything went smoothly and that our team member was knowledgeable and efficient. It's wonderful to hear you had a good experience. Thank you for your feedback!
Team Bensons
Bensons For Beds - Stoke350 からの回答
We are so pleased that our team member was helpful and knowledgeable. We truly appreciate your kind words and feedback!
Team Bensons
Bensons for beds Festival Park
Mike was very helpful during our purchase. We had seen a product online and wanted to see if it was inspire. Mike approached us, with absolutely no pressure, just to check if we were okay or had any questions. He was able to help us with everything we had to ask and any queries and helped to ensure we had the best deal possible.
2026年6月28日
Bensons For Beds - Stoke350 からの回答
We're so pleased to hear our team member was helpful and ensured you had the best deal possible. It's wonderful that you felt no pressure and had all your questions answered.
Team Bensons
Great experience
Great experience, went with no idea of what to pick came back happy and satisfied. Absolute good customer service. Thanks
2026年6月29日
Bensons For Beds - Stoke350 からの回答
We're so pleased you had a great experience and found our customer service to be excellent. Thank you for your kind feedback!
Team Bensons
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