Buying a new bed was easy, stress-free and fast thanks to Anil at Bensons' store in Sutton, London. He was knowledgeable, experienced and super-friendly; he didn't pressure us but gave us solid advice... もっと見る
所在地
所在地を変更Unit 2, 150a High Street, SM1 1LX Sutton, Surrey, GB
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We bought a mattress from Bensons about two years ago and we were very pleased with the service we got and the service from the delivery staff as well . On Saturday we decided to buy a new bed frame w... もっと見る
企業が回答しました
Anil listened attentively to our requirements and suggested products that exactly met them. He clearly explained the delivery options so that we could easily identify the one that was right for us. He... もっと見る
企業が回答しました
The delivery guys didn’t want to go up to the 3 floor, they said we only deliver up to the second if it doesn’t fit the lift. I wasn’t made aware of this before when I bought the bed.
企業が回答しました
企業情報
Bensons For Beds - Sutton High Street について
当該企業による記述
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
連絡先
Unit 2, 150a High Street, SM1 1LX, Sutton, Surrey, 英国
4.7
優良
82件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
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この企業のTrustpilot 利用方法
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James in Bensons in Sutton
James in Bensons in Sutton, was helpful and knowledgeable. Would definitely recommend him
2026年9月12日
Bensons For Beds - Sutton High Street からの回答
We're so pleased to hear you had such a positive experience! It's wonderful to know James was helpful and knowledgeable. Thank you for your kind recommendation.
Team Bensons
The delivery guys didn’t want to go up…
The delivery guys didn’t want to go up to the 3 floor, they said we only deliver up to the second if it doesn’t fit the lift. I wasn’t made aware of this before when I bought the bed.
2026年9月7日
自発的なレビュー
Bensons For Beds - Sutton High Street からの回答
Hello Iliado,
Thank you for your feedback. We're sorry to hear that you were not made aware of the delivery restrictions before your purchase.
We understand how frustrating this must have been, especially when expecting your bed to be delivered to your room of choice. We appreciate you bringing this to our attention.
Please be assured that we will pass your comments on to the relevant team for review, as clear communication regarding delivery expectations is extremely important.
We apologise for any inconvenience caused and thank you for taking the time to share your experience,
Megan | Customer Care Specialist
Very Good
Simple order process at the Sutton branch. Sales person very informative. Mattress is great and delivered on time with no hassle.
2026年9月6日
Bensons For Beds - Sutton High Street からの回答
Thank you for your wonderful review! We are delighted to hear that you found our order process simple and our salesperson informative. It's fantastic that your mattress is great and arrived on time without any hassle.
Team Bensons
Super service at Bensons in Sutton
Buying a new bed was easy, stress-free and fast thanks to Anil at Bensons' store in Sutton, London. He was knowledgeable, experienced and super-friendly; he didn't pressure us but gave us solid advice. Getting face-to-face help in store when making an important purchase made all the difference. My son couldn't be happier with his new Hip Hop Wooden bedframe - definitely the right choice for someone who is tall and needs room at the end of his bed for his feet!
2026年7月8日
Bed frame
We bought a mattress from Bensons about two years ago and we were very pleased with the service we got and the service from the delivery staff as well . On Saturday we decided to buy a new bed frame when we went into the store and the same gentleman Anil was there we were please as he remembered us. He talked us through all the different bed frames and headboards. It was just like talking to an old friend. We found him polite, friendly and very helpful.
2026年8月25日
Bensons For Beds - Sutton High Street からの回答
Hi Miss Ruston,
Thank you for your wonderful feedback! 😊 We're delighted to hear that you chose to return to Bensons and were welcomed back by Anil. The fact that he remembered you after two years really shows the personal touch that can make all the difference! 🌟
It’s fantastic to hear that Anil took the time to guide you through the different bed frames and headboards, making the whole experience feel more like catching up with an old friend than a shopping trip.
We'll be sure to pass on your kind words to Anil. Thank you for choosing us again, and we hope you love your new bed frame,
Megan | Customer Care Specialist⭐
Excellent Customer Service
Anil listened attentively to our requirements and suggested products that exactly met them. He clearly explained the delivery options so that we could easily identify the one that was right for us. He was friendly and knowledgeable without being pushy. It was nice to be on the receiving end of such good customer service.
2026年8月14日
自発的なレビュー
Bensons For Beds - Sutton High Street からの回答
We're so pleased to hear about your excellent experience! It's wonderful that our colleague listened attentively and provided helpful, knowledgeable service without being pushy. We're glad you found the delivery options clearly explained and appreciated the good customer service.
Team Bensons
Bensons For Beds - Sutton High Street からの回答
We're so pleased to hear that your delivery was handled with care and arrived on time. Thank you for your positive feedback!
Team Bensons
Every thing was arranged by Aneil very…
Every thing was arranged by Aneil very easily . He put me at ease with all the information i needed & made this large purchase simple.
The delivery guys were prompt & on time. They even called before hand to let me know where they were.
2026年8月1日
Bensons For Beds - Sutton High Street からの回答
We're so pleased to hear that your experience was made easy and that you felt at ease with all the information provided for your purchase. It's wonderful that our delivery team was prompt and kept you informed of their arrival.
Thank you for your positive review - Lauryn at Customer Care 💜
Bensons For Beds - Sutton High Street からの回答
We are absolutely delighted to hear that you're a repeat buyer and so pleased with our exceptional service and high-quality products! Thank you for your wonderful feedback.
Team Bensons
Fantastic Customer service
The store manager Mr John did a fantastic service , he completely understood my requirement and proposed the perfect one for me.
2026年7月11日
Bensons For Beds - Sutton High Street からの回答
We're so pleased to hear that our store manager provided fantastic service and understood your requirements perfectly. It's wonderful that they proposed the ideal solution for you.
Bensons For Beds - Sutton High Street からの回答
Thank you for sharing your positive experience with us!
Delivery to Cheam Road
Gary, Alan & Mark arrived on time and were professional, friendly and polite. They were very tidy taking all the rubbish and constructed the two beds ready for use. They did a good job.
2026年6月19日
Bensons For Beds - Sutton High Street からの回答
We're so pleased our team arrived on time, were professional, friendly, and polite. We're glad they did a good job with the beds and tidying up!
Team Bensons
The delivery guys went over and above…
The delivery guys went over and above with the delivery due to the difficult parking . And kept me informed with the delivery time. Shop staff in the sutton Surrey store very helpful.
2026年6月21日
Bensons For Beds - Sutton High Street からの回答
We're so pleased to hear our delivery team went above and beyond and kept you informed. It's wonderful that our store staff were also very helpful. Thank you!
Team Bensons
We bought a single mattress
We bought a single mattress. The store manager John was very friendly, knowledgeable and approachable. He listened to our preferences and helped us very eagerly.
The delivery was on time and within the window promised. The delivery personnel was very friendly and cooperative. He took care of the surroundings while moving the mattress through the house. Installed and explained the features.
In nutshell excellent experience doing business with Bensons for Beds.
2026年5月25日
自発的なレビュー
Bensons For Beds - Sutton High Street からの回答
We're so pleased to hear you had such a positive experience with us! It's wonderful that our team provided helpful guidance and that the delivery was on time and handled with care. Thank you for your kind words!
Team Bensons
Like I Said - I't's Only A Bed.
The sales people were easy to get on with. They didn't push us into a sale. It was a pleasant experience.
2026年6月7日
Bensons For Beds - Sutton High Street からの回答
We're so pleased our team made your experience pleasant and didn't pressure you. Thank you for your kind feedback.
Team Bensons
Great service all round and very…
Great service all round and very pleased with the quality of the beds and delivery.
2026年5月30日
Bensons For Beds - Sutton High Street からの回答
We're so pleased you received great service and are happy with the quality of your beds and delivery!
Team Bensons
We honestly didn’t even plan to buy…
We honestly didn’t even plan to buy from Bensons for Beds when we walked in, but Anil completely changed our minds with his excellent customer service. He was friendly, knowledgeable, patient, and genuinely took the time to help us find the right bed without making us feel pressured at all.
He made the entire experience feel easy and enjoyable, and his professionalism really stood out compared to other stores we visited. It’s rare to come across service like that nowadays.
Thank you again, Anil — you’re a real credit to Bensons for Beds!
2026年5月25日
自発的なレビュー
Bensons For Beds - Sutton High Street からの回答
We are so pleased to hear about your excellent experience with us! It's wonderful that our team member provided such friendly, knowledgeable, and unpressured assistance, making your bed-buying journey easy and enjoyable. Thank you for your kind words.
Team Bensons
I am so impressed with the product
I am so impressed with the product. Lovely headboard and well designed frame. My sleeping experience has changed!
2026年5月14日
Bensons For Beds - Sutton High Street からの回答
We are so happy to hear our product has improved your sleeping experience! Thank you for your wonderful feedback.
Team Bensons
Bensons For Beds - Sutton High Street からの回答
We're so happy to hear that you received a great product and on-time delivery! We appreciate you sharing your positive experience with us.
Team Bensons
John the sales assistant was so helpful…
John the sales assistant was so helpful in assisting me to choose the right mattress for me. He was so knowledgeable and he gave me the confidence to choose the right mattress. Although I had purchased a different mattress the day before there was no problem in cancelling that order and John helped me to choose another mattress which would help in supporting my shoulders and back.
2026年4月29日
自発的なレビュー
Bensons For Beds - Sutton High Street からの回答
Thank you for such a thoughtful review! 😊 We’re delighted to hear John was so helpful and knowledgeable, and that he gave you the confidence to find the right mattress for your shoulders and back. We’re also really pleased the change of order was smooth and stress‑free. Enjoy your new mattress, and here’s to much better sleep! 🛏️✨
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