Buying a new bed was easy, stress-free and fast thanks to Anil at Bensons' store in Sutton, London. He was knowledgeable, experienced and super-friendly; he didn't pressure us but gave us solid advice... もっと見る
所在地
所在地を変更Unit 2, 150a High Street, SM1 1LX Sutton, Surrey, GB
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レビュアーのコメントを見てみましょう
We bought a mattress from Bensons about two years ago and we were very pleased with the service we got and the service from the delivery staff as well . On Saturday we decided to buy a new bed frame w... もっと見る
Anil listened attentively to our requirements and suggested products that exactly met them. He clearly explained the delivery options so that we could easily identify the one that was right for us. He... もっと見る
企業が回答しました
Every thing was arranged by Aneil very easily . He put me at ease with all the information i needed & made this large purchase simple. The delivery guys were prompt & on time. They even called befo... もっと見る
企業が回答しました
企業情報
Bensons For Beds - Sutton High Street について
当該企業による記述
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
連絡先
Unit 2, 150a High Street, SM1 1LX, Sutton, Surrey, 英国
4.7
優良
79件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Staffs are friendly and explain…
Staffs are friendly and explain everything very well. Even though I have asked many questions, they still replied it with great patience. Highly recommend.
2025年10月21日
Bensons For Beds - Sutton High Street からの回答
We appreciate you mentioning our friendly staff! We're happy to hear that they were patient and explained everything well, even with many questions. Thank you for your recommendation, Come visit again!😊
Megan at Customer Care
Very helpful member of staff showed us…
Very helpful member of staff showed us all the options re mattresses and explained their differences
2025年10月13日
Bensons For Beds - Sutton High Street からの回答
We're happy to hear that our staff was helpful in showing you the mattress options and explaining the differences between them.
Thank you for your review – Lauryn at Customer Care 💜
Customer service and delivery was good
2025年10月14日
Bensons For Beds - Sutton High Street からの回答
We appreciate your positive feedback regarding our delivery and support! We are happy you had a good experience with us. Thank you for your review – Lauryn at Customer Care 💜
Great service with smily face
The salesman was very helpful and he made us feel comfortable and with a smile on his face all the time
2025年9月26日
Bensons For Beds - Sutton High Street からの回答
Thank you for your lovely feedback! I’m glad our salesman made you feel comfortable and welcomed. Always happy to help again! Take care, Megan at Customer Care.
Excellent service!
Excellent service in the Sutton store from James and by the delivery team! Exceptional! Highly recommend.
2025年9月22日
自発的なレビュー
Bensons For Beds - Sutton High Street からの回答
We're happy to hear that you had such a positive experience in our Sutton store and with our delivery team. We appreciate your recommendation very much!
Thank you,
Lauryn at Customer Care.
Great service.
The bed experts in store (especially James) were very helpful, knowledgeable and all round great!
2025年9月11日
Bensons For Beds - Sutton High Street からの回答
We're happy to hear that you found our in-store experts so helpful and knowledgeable! We appreciate you taking the time to share your positive experience with us.
Best Wishes,
Megan at Customer Care
Anil was very friendly and helpful at…
Anil was very friendly and helpful at the Sutton branch
2025年9月9日
Bensons For Beds - Sutton High Street からの回答
We're happy to hear that the team member at the branch was helpful and friendly. We appreciate you taking the time to share your positive experience.
Take care,
Megan at Customer Care
Bensons For Beds - Sutton High Street からの回答
We appreciate you sharing your experience! We are happy to hear that you found our service knowledgeable and very helpful.
Take care,
Megan at Customer Care
My experience was very good
My experience was very good, friendly staff, very helpful and professional
2025年8月29日
Bensons For Beds - Sutton High Street からの回答
We're glad your experience was very good! Our friendly, helpful, and professional staff aims to provide excellent service. Thank you for your feedback, Megan at Customer Care
Chaotic. Avoid at all costs.
Bought and paid outright for an (expensive) new mattress over a month ago. Flashy sales team pencilled me in for a delivery date and assured me the mattress would be delivered on that day (I.e. tomorrow).
This morning, the delivery team called me to confirm delivery.
This afternoon, nameless Bensons for Beds text message to tell me the delivery is off, they don’t have the mattress and can’t deliver for several more weeks. Automatically booked me in for an unsuitable delivery date weeks away.
Customer services useless - full of apologies but no help on what’s actually happened with the order. No goodwill offer to compensate for the inconvenience. At the very least, they could have waived the charge for recycling the old mattress.
Apparently this joke of a company only check the warehouse to see if the item is in stock on the day before the intended delivery.
Avoid this company at all costs.
2025年8月28日
自発的なレビュー
Bensons For Beds - Sutton High Street からの回答
We regret the trouble with your mattress order and the delivery issues. It's disappointing to hear about the late notification and lack of assistance. We are currently investigating and will contact you within 48 working hours. Thank you for your feedback, Megan at Customer Care
Good Experience
Very knowledgeable and helpful salesman, prepared to wait until we were sure that we were ready to proceed.
2025年8月18日
自発的なレビュー
Bensons For Beds - Sutton High Street からの回答
We're happy to hear that our salesman was knowledgeable and helpful! We appreciate you taking the time to share your positive experience with us. Take care, Megan at Customer Care
Nice behaviour and love it
2025年8月9日
Bensons For Beds - Sutton High Street からの回答
Thank you for your kind words! We're thrilled to hear that you appreciated our friendly service. We love having satisfied customers like you, Megan at Customer Care
Professionalism
We met James in the Sutton shop welcomed us with a smile which impressed us. And taking us through our choice of item and advise on which best for our needs. We were much appreciated
2025年8月2日
Bensons For Beds - Sutton High Street からの回答
Thank you for the kind words! We are thrilled to hear that James provided excellent service and helped you find the perfect item for your needs. Our team is dedicated to providing top-notch customer service and we are glad to have left a positive impression on you. Thank you for choosing our business, Megan at Customer Care
I was able to buy a new mattress and…
I was able to buy a new mattress and pillows without any problems. I didn’t have to drive to a large store, instead I used my local store in the Sutton high street. I was given very good advice by Anil and can’t wait for my new purchases.
2025年7月31日
Bensons For Beds - Sutton High Street からの回答
Thank you for choosing our local store for your mattress and pillow purchase! We're thrilled to hear that Anil provided you with excellent advice. We can't wait for you to enjoy your new items. We appreciate your support, Megan at Customer Care
Excellent service from Sutton store
Excellent service from Sutton store. Understood our needs and recommended a good solution.
2025年7月23日
Bensons For Beds - Sutton High Street からの回答
Thank you so much for your kind words! We are thrilled to hear that our Sutton store provided you with excellent service and helped find the perfect solution for your needs. It's our goal to always exceed our customers' expectations. Thank you again for choosing us, Megan at Customer Care
Good customer service
Good customer service; we were able to buy a mattress on the same day as visiting the shop (Saturday) and it was delivered on Monday.
2025年7月1日
Bensons For Beds - Sutton High Street からの回答
Thank you for your kind review! We are thrilled to hear that you had a great experience with our customer service team and were able to purchase your new mattress in a timely manner. Our goal is always to make the buying process as easy and enjoyable as possible for our customers. We hope you are loving your new mattress,
Megan at Customer Care
Bensons For Beds - Sutton High Street からの回答
We appreciate your positive feedback. We're happy to hear that our staff was helpful and kept you informed about your order and delivery date. Take care, Megan at Customer Care
Friendly and welcoming service
Anil was extremely helpful. He gave us space to try the different beds, offered us really great advice to help us choose, and very openly and simply took us through the different offers and finance options. Five star service.
2025年6月1日
自発的なレビュー
Bensons For Beds - Sutton High Street からの回答
We're happy to hear that you found our advice helpful and that you felt comfortable exploring our beds. We appreciate your five-star feedback and are glad you enjoyed your experience with us. Take care, Megan at Customer Care
Professional & helpful experience.
2025年5月27日
自発的なレビュー
Bensons For Beds - Sutton High Street からの回答
Thank you so much for leaving us this amazing 5 star review Michael. We hope to welcome you back in the future, Megan at Customer care
Anil who dealt with my wife and me at…
Anil who dealt with my wife and me at the store in Sutton was very nice, helpful and professional. He help us a lot to choose our bed and mattresses. we greatly appreciate his help in this matter. We wish him all the best.
2025年5月19日
Bensons For Beds - Sutton High Street からの回答
We appreciate your kind words! We are happy to hear that our team member in Sutton was helpful and professional while assisting you and your wife in choosing your new bed and mattresses. We wish you all the best too, Megan at Customer Care
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