John, at Bensons for beds Sutton, was invaluable for us when we were buying a bed. Recommended great mattresses based on our sleeping style and budget, worked out a great price which meant we were h... もっと見る
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所在地
所在地を変更Unit 2, 150a High Street, SM1 1LX Sutton, Surrey, GB
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As soon as entering the store in Sutton High Street, we were made to feel welcome, without feeling under pressure to make any decisions. We spoke with, Anil, who was very knowledgable and went through... もっと見る
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Buying a new bed was easy, stress-free and fast thanks to Anil at Bensons' store in Sutton, London. He was knowledgeable, experienced and super-friendly; he didn't pressure us but gave us solid advice... もっと見る
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Anil listened attentively to our requirements and suggested products that exactly met them. He clearly explained the delivery options so that we could easily identify the one that was right for us. He... もっと見る
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企業情報
Bensons For Beds - Sutton High Street について
当該企業による記述
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
連絡先
Unit 2, 150a High Street, SM1 1LX, Sutton, Surrey, 英国
4.6
優良
87件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Bensons For Beds - Sutton High Street からの回答
We're glad to hear that our team member was so helpful and knowledgeable! We appreciate your positive feedback and time.
– Thank you, Jess- Team Bensons
Brilliant experience at the shop
Brilliant experience at the shop. The member of staff was helpful and knowledgeable about beds.
2025年11月29日
Bensons For Beds - Sutton High Street からの回答
We're happy to hear that you had such a brilliant experience! It's great to know the staff member was so helpful and knowledgeable about our beds. Thanks for your feedback.
Very happy customer happy with my overall experience…
Very happy with my overall experience from looking. Ordering, delivery and setup
2025年11月28日
自発的なレビュー
Bensons For Beds - Sutton High Street からの回答
We're happy to hear that you had a positive experience with your order, delivery, and setup. Thank you for sharing your valuable feedback with us!
Helpful advice in store
Helpful advice in store. Delivery and setting up on time and trouble free.
2025年11月15日
Bensons For Beds - Sutton High Street からの回答
We're happy that our in-store advice was helpful and your delivery and setup were on time and trouble-free! Thank you for your feedback,
Megan at Customer Care
Bensons For Beds - Sutton High Street からの回答
We’re pleased to hear you found our in-store service helpful and that your delivery was handled efficiently. Thank you for an amazing review Julie – Lauryn at Customer Care 💜
Bensons For Beds - Sutton High Street からの回答
We’re delighted to hear you received great, friendly service from Anil. Thank you for an amazing review Amanda. – Lauryn at Customer Care 💜
Anil was great and very helpful
Anil was great and very helpful. He welcomed me with warmth and he describe all the possible purchases option with clarity and professionaly.
2025年11月6日
Bensons For Beds - Sutton High Street からの回答
Thank you for your lovely feedback! We’re so pleased Anil welcomed you with warmth and provided clear, professional guidance on all your options. Helping you feel informed and confident in your purchase is exactly what we aim for!
Thank you for your positive review Maria – Lauryn at Customer Care 💜
Sutton Store…
James was really helpful in the Sutton store, was able to find previous order and suggest suitable replacement. Ordering was easy and delivery booked.
2025年10月13日
Bensons For Beds - Sutton High Street からの回答
We're happy to hear that you had such a positive experience in our Sutton store. It's great to know that our team member was so helpful with your order and delivery. Thanks for your feedback,
Megan at Customer Care
Staffs are friendly and explain…
Staffs are friendly and explain everything very well. Even though I have asked many questions, they still replied it with great patience. Highly recommend.
2025年10月21日
Bensons For Beds - Sutton High Street からの回答
We appreciate you mentioning our friendly staff! We're happy to hear that they were patient and explained everything well, even with many questions. Thank you for your recommendation, Come visit again!😊
Megan at Customer Care
Very helpful member of staff showed us…
Very helpful member of staff showed us all the options re mattresses and explained their differences
2025年10月13日
Bensons For Beds - Sutton High Street からの回答
We're happy to hear that our staff was helpful in showing you the mattress options and explaining the differences between them.
Thank you for your review – Lauryn at Customer Care 💜
Customer service and delivery was good
2025年10月14日
Bensons For Beds - Sutton High Street からの回答
We appreciate your positive feedback regarding our delivery and support! We are happy you had a good experience with us. Thank you for your review – Lauryn at Customer Care 💜
Great service with smily face
The salesman was very helpful and he made us feel comfortable and with a smile on his face all the time
2025年9月26日
Bensons For Beds - Sutton High Street からの回答
Thank you for your lovely feedback! I’m glad our salesman made you feel comfortable and welcomed. Always happy to help again! Take care, Megan at Customer Care.
Excellent service!
Excellent service in the Sutton store from James and by the delivery team! Exceptional! Highly recommend.
2025年9月22日
自発的なレビュー
Bensons For Beds - Sutton High Street からの回答
We're happy to hear that you had such a positive experience in our Sutton store and with our delivery team. We appreciate your recommendation very much!
Thank you,
Lauryn at Customer Care.
Great service.
The bed experts in store (especially James) were very helpful, knowledgeable and all round great!
2025年9月11日
Bensons For Beds - Sutton High Street からの回答
We're happy to hear that you found our in-store experts so helpful and knowledgeable! We appreciate you taking the time to share your positive experience with us.
Best Wishes,
Megan at Customer Care
Anil was very friendly and helpful at…
Anil was very friendly and helpful at the Sutton branch
2025年9月9日
Bensons For Beds - Sutton High Street からの回答
We're happy to hear that the team member at the branch was helpful and friendly. We appreciate you taking the time to share your positive experience.
Take care,
Megan at Customer Care
Bensons For Beds - Sutton High Street からの回答
We appreciate you sharing your experience! We are happy to hear that you found our service knowledgeable and very helpful.
Take care,
Megan at Customer Care
My experience was very good
My experience was very good, friendly staff, very helpful and professional
2025年8月29日
Bensons For Beds - Sutton High Street からの回答
We're glad your experience was very good! Our friendly, helpful, and professional staff aims to provide excellent service. Thank you for your feedback, Megan at Customer Care
Chaotic. Avoid at all costs.
Bought and paid outright for an (expensive) new mattress over a month ago. Flashy sales team pencilled me in for a delivery date and assured me the mattress would be delivered on that day (I.e. tomorrow).
This morning, the delivery team called me to confirm delivery.
This afternoon, nameless Bensons for Beds text message to tell me the delivery is off, they don’t have the mattress and can’t deliver for several more weeks. Automatically booked me in for an unsuitable delivery date weeks away.
Customer services useless - full of apologies but no help on what’s actually happened with the order. No goodwill offer to compensate for the inconvenience. At the very least, they could have waived the charge for recycling the old mattress.
Apparently this joke of a company only check the warehouse to see if the item is in stock on the day before the intended delivery.
Avoid this company at all costs.
2025年8月28日
自発的なレビュー
Bensons For Beds - Sutton High Street からの回答
We regret the trouble with your mattress order and the delivery issues. It's disappointing to hear about the late notification and lack of assistance. We are currently investigating and will contact you within 48 working hours. Thank you for your feedback, Megan at Customer Care
Good Experience
Very knowledgeable and helpful salesman, prepared to wait until we were sure that we were ready to proceed.
2025年8月18日
自発的なレビュー
Bensons For Beds - Sutton High Street からの回答
We're happy to hear that our salesman was knowledgeable and helpful! We appreciate you taking the time to share your positive experience with us. Take care, Megan at Customer Care
Nice behaviour and love it
2025年8月9日
Bensons For Beds - Sutton High Street からの回答
Thank you for your kind words! We're thrilled to hear that you appreciated our friendly service. We love having satisfied customers like you, Megan at Customer Care
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