Knowledgeable staff who were very helpful and did not try to steer us into making our decision, they just provided information and allowed us to try everything. Good range of products across all pr... もっと見る
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Our experience with Bensons for Beds, Taunton, Somerset was of pleasant and efficient colleagues. From the store itself when we bought our new mattress, Rob, once I described what I was looking for, t... もっと見る
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The whole experience of purchasing a mattress was great. Huge choice at the Taunton branch. Rob the sales manager was exceptionally helpful. Delivery was as promised & faultless, Mattress brought... もっと見る
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Customer satisfaction. I was not happy with my son's bed frame. They handled my query professionally, both the customer service advisor and the Taunton shop. We agreed that I go back to the shop to... もっと見る
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企業情報
Bensons For Beds - Taunton114 について
当該企業による記述
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
連絡先
Unit 3 Priory Fields, Priory Avenue, TA1 1QS, Taunton, Somerset, 英国
- 1823423831
4.7
優良
548件のレビュー
顧客にレビューを依頼しています
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この企業のTrustpilot 利用方法
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Arrived damaged
When I unpacked my delivery the product was broken where it had been dropped on one corner
2026年9月14日
Bensons For Beds - Taunton114 からの回答
Hey Martin,
Thank you for your feedback. We are very sorry to hear your item arrived damaged and was broken on one corner when you unpacked it. This is not the standard we expect. Please accept our sincere apologies, and we will be in contact shortly to discuss this further and reach a suitable resolution,
Megan| Customer Service Specialist
Top salesman Rob
Many thanks to Rob for helping myself and my partner choose a new bed and mattress.
Rob came across as being very knowledgeable, without being pushy,especially when he gave my partner advice on a new mattress as she has arthritic pain.
Once again Rob thank you for your help you are an asset to the company.
2026年9月12日
自発的なレビュー
Bensons For Beds - Taunton114 からの回答
Thank you for your wonderful feedback! We're thrilled to hear that Rob provided you and your partner with such knowledgeable and caring service. We truly appreciate your kind words and are glad you found the perfect bed and mattress. We look forward to serving you again!
Bensons For Beds - Taunton114 からの回答
Thank you for your kind words! We're thrilled to hear that you found our team informative and our service to your liking. We strive to provide the best experience possible and appreciate your feedback. We look forward to serving you again soon!
Exceptionally efficient
My mattress was delivered by Carl and Steve and I was extremely impressed with how efficient they were. They made light work of taking my old mattress for recycling and moving in the new one. I am so far loving my new Hypnos mattress too.
2026年8月8日
Bensons For Beds - Taunton114 からの回答
Thank you for your wonderful review! We're thrilled to hear that Carl and Steve provided efficient service and that you love your new Hypnos mattress. Your satisfaction is our priority, and we appreciate your support. Enjoy your new mattress!
Great service from sales room advice…
Great service from sales room advice through to delivery day.
2026年8月31日
Bensons For Beds - Taunton114 からの回答
Hi Pamela,
Thank you for your fantastic feedback! 😊 We're delighted to hear that you received great service from the moment you visited our showroom right through to delivery day. Providing helpful advice, support, and a smooth delivery experience is exactly what we strive for, so it's wonderful to know we met your expectations. Thank you for choosing us, and we hope you enjoy your new purchase for many years to come,
Megan | Customer Care Specialist⭐
Bensons For Beds - Taunton114 からの回答
Thanks for your great review. We look forward to seeing you in store again in the future.
Great service
Professional, friendly, & great customer service. Extensive product knowledge, and sound advice offered, resulting in one happy reassured customer.
2026年8月25日
Bensons For Beds - Taunton114 からの回答
Thanks for your great review, we look forward to seeing you in store again in the future.
Super staff service
Heartfelt thanks to Josh who made taking my 85 year old mum to get a new bed a good experience . Patient , knowledgable , not at all pushy and happy to keep trying different mattresses etc. Have booked full removal, delivery and removal of old bed - will report back if not up to standard set by Josh .
2026年8月22日
Bensons For Beds - Taunton114 からの回答
We're so pleased to hear that your experience finding a new bed was a good one! It's wonderful that our team member was patient, knowledgeable, and helpful without being pushy. We look forward to ensuring the delivery and removal services meet the same high standard.
Team Bensons
10/10
I had come from Dreams as I didn't know B for B was even there, I only saw it as I went to a shop nearby. Immediately I was greeted by Rob, who I later found out was the manager, he was helpful approachable, charming and welcoming without being too much or pushy as was my experience in Dreams. We had a general chat and he gave me the space to look around making it clear that he was available if I needed anything again I didn't get this is Dreams where I nearly didn't even get a bed following my experience there. Anyway I did get a bed and mattress, it's being delivered today and I cant' thank Rob enough for all of his help and expertise. Infact by the time I left I think I'd spoken to most of the staff about various things, they have created a lovely friendly professional environment where they get the job done without being overtly salesy (don't think that's a word) in other words i didn't leave empty handed or stressed. I would definitely come back and recommend to my family and friends. One thing though you really could do something with the shop front signage, it doesn't reflect the professionalism of the staff inside
2026年8月5日
Bensons For Beds - Taunton114 からの回答
Thank you for sharing such wonderful feedback! We are thrilled to hear about your positive experience and how our team, especially our manager, made such a difference.
It's fantastic to know that you felt welcomed and supported without any pressure, and that our staff created a friendly and professional environment. We truly appreciate your kind words about their expertise and approachability.
We also appreciate your constructive feedback regarding our shop front signage and will certainly take it into consideration. We're so glad you found the perfect bed and mattress and look forward to welcoming you, your family, and friends back in the future!
Team Bensons
Bought a wardrobe for £1.800 waited Ten…
Bought a wardrobe for £1.800 waited Ten weeks for delivery and they sent a wardrobe that was the wrong colour. Phoned them up and they said maybe install it and they would then order the correct parts to replace any that needed changing 🤣 I said no Obviously! So if I want to get the same wardrobe, I will have to wait another 10 weeks I have ask them for my money back!
2026年8月18日
自発的なレビュー
Bensons For Beds - Taunton114 からの回答
Hello Mr Marshall,
Thank you for taking the time to leave your review.
We are very sorry to hear that after waiting 10 weeks for delivery, the wardrobe you received was not the colour you ordered. We completely understand how disappointing and frustrating this must have been, particularly after such a long wait.
We can see that a cancellation is in process. Please accept our sincere apologies for the inconvenience caused and thank you for your feedback,
Megan | Customer Care Specialist
Perfection
Perfection from start to finish. Care was taken in delivering the new bed and taking the other away.
The bed is wonderful and l have never slept so well in the past. Great experience. Thank you.
I would highly recommend Benson for Beds.
2026年8月1日
Bensons For Beds - Taunton114 からの回答
Thank you for your wonderful feedback! We're thrilled to hear that your experience was perfect from start to finish and that our team took great care in delivering your new bed. It's fantastic to know you're sleeping so well and would highly recommend us!
Team Bensons
The three guys working in your taunton…
The three guys working in your taunton branch were amazing, funny, actually interested in us, total respect for diversity, brilliant service
2026年8月16日
Bensons For Beds - Taunton114 からの回答
We're absolutely thrilled to hear about your amazing experience at our Taunton branch! It's wonderful to know that our team members were engaging, respectful, and provided brilliant service.
Team Bensons
Excellent sales mam very helpful and…
Excellent sales mam very helpful and helpled with my choices because of his hood knowledge
2026年8月13日
Bensons For Beds - Taunton114 からの回答
We're so pleased to hear that our sales team member was very helpful and assisted with your choices due to their excellent knowledge. Thank you for your wonderful feedback!
Team Bensons
Friendly and helpful staff
We had a great experience in the store. The staff were friendly and not pushy in the slightest. Gave us time to look around the store first. Gave honest advice when choosing the best mattress to go with my daughter's new bed.
2026年8月10日
自発的なレビュー
Bensons For Beds - Taunton114 からの回答
Thanks for your positive review, we look forward to seeing you in store again in the future.
As I expected having used Bensons last…
As I expected having used Bensons last time.Thanks .
2026年8月10日
自発的なレビュー
Bensons For Beds - Taunton114 からの回答
Thanks for your positive review, we look forward to seeing you in store again in the future.
Bensons For Beds - Taunton114 からの回答
We're so pleased to hear that our team was helpful and knowledgeable, and that you felt no pressure during your visit. Thank you for your wonderful feedback!
Team Bensons
I didnt get pushed into staff for…
I didnt get pushed into staff for buying items i didnt want. Staff was lovely.
2026年8月2日
Bensons For Beds - Taunton114 からの回答
We're so pleased to hear that you had a positive experience and felt comfortable with our staff, without any pressure to purchase items you didn't want. Thank you for sharing your kind words!
Team Bensons
Fantastic service
Chris, Knowledgeable sales team member , listening to our requirement, no pressure, once choice made delivery performance and customer satisfaction fantastic, delivery team great, assembled in chosen room, packaging taken away
2026年8月3日
Bensons For Beds - Taunton114 からの回答
Thank you for your wonderful feedback! We're delighted to hear that our sales team member was knowledgeable and listened to your requirements without any pressure. It's fantastic to know that our delivery performance and customer satisfaction were excellent, and that our delivery team assembled your item and took away the packaging.
Team Bensons
Joss at the Taunton store has been a…
Joss at the Taunton store has been a proper star, customer service was outstanding used him 3 times and would recommend the store because of him
Thank you
2026年8月3日
Bensons For Beds - Taunton114 からの回答
We're absolutely thrilled to hear about your outstanding experience at our Taunton store! It's wonderful to know that our team member provided such excellent service on multiple occasions.
Team Bensons
Bensons For Beds - Taunton114 からの回答
We're so pleased to hear you received great service throughout your experience, from your visit to the shop all the way through to delivery. Thank you for your positive feedback!
Team Bensons
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