David was excellent when we were shopping for a new bed. Friendly and knowledgeable, he was very good at listening to what we wanted and our sleep preferences then offering guidance towards what mat... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
As a elderley couple we decided to purchase our new mattress from BENSON S! DAVID THE SALESMAN WAS EXCELLENT ,HE KNEWVHIS PRODUCTS VERY WELL.OUR DELIVERY DATE WAS EXCELLENT AS WAS THE PRICE.DELIVERY... もっと見る
企業が回答しました
We walked into the shop in telford and was immediately put at ease. No pushing for a sale just great advice and friendly helpful service. The matress that was sold to us is absolutely 💯 the best we h... もっと見る
企業が回答しました
Superb delivery service. The guys were beyond superb! Called 40 mins prior to delivery, they were friendly yet professional really nice men. They removed their shoes without me asking, took mattre... もっと見る
企業が回答しました
企業情報
Bensons For Beds - Telford737 について
当該企業による記述
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
連絡先
Unit 3 Telford Forge Retail Park, Overdale, TF3 4AG, Telford, Shropshire, 英国
- 1952216803
4.8
優良
389件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Knowledgeable and friendly staff
Knowledgeable and friendly staff. I have been a customer with Bensons for years. Tried other bed companies and still came back to Bensons. Thank you
2025年5月11日
Bensons For Beds - Telford737 からの回答
We appreciate your continued loyalty over the years. It's great to know our knowledgeable staff made your experience a positive one. Thank you for your feedback! Take care, Megan at Customer care
Excellent store service
Kerry was so helpful and engaging, she understood exactly what I wanted and did not rush me in anyway.
She had a very good understanding of all the beds, mattresses, headboards etc. She explained how beds and mattresses had developed since my last purchase from Benson's. I felt very comfortable in making my choices for the guest double bed, mattress and headboard, and because of this I ordered a second single bed, mattress and headboard, for our small room. I am anticipating the same level of professionalism as I received when my last bed was delivered during lockdown.
2025年5月9日
Bensons For Beds - Telford737 からの回答
We're happy to hear that you found our team member helpful and engaging. It's great to know that they understood your needs and provided you with a comfortable shopping experience. We appreciate your feedback., Take care, Megan at Customer care
Kerry the best
Kerry who looked after us was very knowledgeable and had a sense of humour.
2025年5月10日
Bensons For Beds - Telford737 からの回答
Thank you for your review! We are thrilled to hear that Kerry provided you with exceptional service. Our team takes pride in their knowledge and we are glad you were able to enjoy a humorous experience with us. We hope to see you again soon!
The sales assistant wasn't pushy at all…
The sales assistant wasn't pushy at all left us to look around by ourselves
2025年5月3日
Bensons For Beds - Telford737 からの回答
Thank you for your kind review! We truly value our customers' shopping experience and aim to provide a comfortable and relaxed environment. We appreciate your feedback and hope to see you again soon.
Sleep well, Team Bensons💜
Very good experience at this store
Very good experience at this store, customer oriented and good choice of beds.
2025年4月30日
Bensons For Beds - Telford737 からの回答
Thank you for your kind words! We strive to provide great customer service and a variety of high-quality beds to meet your needs. We're glad you had a positive experience at our store.
Sleep well, Team Bensons💜
Alexis Bedframe and Slumberland Air 6.0 mattress
I visited the Telford store and Kerry was very helpful in enabling me to find a mattress and bedframe to suit my individual needs. I have placed the order which was a very easy process and am awaiting delivery.
2025年4月22日
Bensons For Beds - Telford737 からの回答
Thank you for taking the time to leave this wonderful review! We're thrilled to hear that Kerry was able to assist you in finding the perfect mattress and bedframe for your needs. We can't wait for you to receive your order and enjoy a comfortable night's sleep. Thank you for choosing us!
Sleep well,
Team Bensons💜
Bensons For Beds - Telford737 からの回答
Thank you for your review! We are thrilled that our team was able to make you feel comfortable. Providing a positive experience for our customers is our top priority. We look forward to serving you again soon.
Sleep well, Team Bensons💜
Mis-sold Mattress from Telford Store
We bought a Staples EcoLatex Refresh Pocket 3000 3 years ago from Bensons Telford store and feel very strongly that we were mis-sold this mattress. We chose this mattress based on the store manager’s recommendation that we needed a hard spring mattress due to our sleeping positions and pressure points, but with the comfort of the in-built topper. We were not told that the 50mm thick topper was allowed to collapse to up to 45mm within three years, leading to both my fiancée and I now suffering poor sleep and back pain. Bensons sent an assessor out to ‘measure’ the settlement, however they would only measure this from side to side not top to bottom which then didn’t take into account the full settlement. There was no account taken for weakening of springs or the bagging up of the fabric in the mattress in the last bit of remaining topper.
We are left with a very expensive, very uncomfortable mattress which has only been slept on regularly for 12 months.
2025年4月14日
自発的なレビュー
Bensons For Beds - Telford737 からの回答
Thank you for bringing this to our attention. We sincerely apologise for any discomfort you have experienced with your mattress. Our team is committed to ensuring customer satisfaction and we would like to work with you to find a solution. Thank you,
Team Bensons
David
David, the store manager was extremely helpful in the purchase of a new mattress. He gave us all the information required to make an informed choice and the right decision without any pressure selling whatsoever.
The mattress arrived on the day and time agreed by two very courteous drivers.
Would recommend this store.
2025年4月6日
Bensons For Beds - Telford737 からの回答
Thank you for the wonderful review! Our team strives to provide exceptional service and we are thrilled to hear that David was able to make your mattress buying experience a positive one. Thank you for choosing our store, we truly appreciate your recommendation.
Mattress and base…
Very helpful and listened to what I was looking for. I was looking for a new mattress and bed base but nothing in the shop was quite right for the mattress. I mentioned I had seen one on line David looked it up, read everything and thought it would meet my requirements. It was good to have an expert opinion. Everything sorted out very quickly
2025年3月25日
Bensons For Beds - Telford737 からの回答
We're glad you enjoyed your experience and found our assistance helpful in selecting the right mattress and base. We appreciate you sharing your positive feedback; it's great to know we could meet your needs. Take care, Megan at Customer Care
Bought a new mattress from your Telford…
Bought a new mattress from your Telford branch. David was very knowledgeable and helpful.
2025年3月26日
Bensons For Beds - Telford737 からの回答
We're glad you found the perfect mattress at our Telford branch. We appreciate your positive feedback regarding the helpful service you received. Take care, Megan at Customer Care
Michael at Benson for Beds was first…
Michael at Benson for Beds was first class salesman very helpful in choosing the right bedframe, mattress and pillows for our move to a new house. I will highly reccommend him to anyone.
2025年3月24日
Bensons For Beds - Telford737 からの回答
We're happy to hear that you had a first-class experience. It's great to know that our team member was so helpful in choosing the right bedframe, mattress, and pillows for your new house. We appreciate your recommendation, Megan at Customer Care
Really helpful and lovely staff
2025年3月22日
Bensons For Beds - Telford737 からの回答
We appreciate you sharing your experience! We are so pleased to hear that our staff was helpful and lovely for you. Thank you, Megan at Customer Care
Mattress purchase
Excellent quality of product, good price & friendly customer service
2025年3月19日
自発的なレビュー
Bensons For Beds - Telford737 からの回答
We appreciate your positive feedback! We're happy to hear that you found our product quality excellent, our prices good, and our service friendly. Thank you, Megan at Customer Care
Thankyou for an amazing service!…
David was very professional and helped with all my queries even providing a contact for as assembler for the bed.
Absolutely first class service and priced competitively ….
2025年3月11日
Bensons For Beds - Telford737 からの回答
We're happy to hear that the service was first class and that our team member was helpful and professional in answering your questions. Thank you for your positive feedback, Megan at Customer Care
Bensons For Beds - Telford737 からの回答
We appreciate your feedback. We're happy to hear that our knowledgeable staff made your transaction easy and quick. Take care, Megan at Customer Care
Excellent service and sales team
2025年3月5日
自発的なレビュー
Bensons For Beds - Telford737 からの回答
We appreciate your feedback regarding our excellent service and sales team. We're happy you had a positive experience with us, Megan at Customer Care
My new Bensons memory foam mattrass
Very good service from Michael. He knew everything about the mattrass which helped me to choose the right one for me. He was polite and friendly Bensons obviously train their staff well. Thank you.
2025年2月16日
Bensons For Beds - Telford737 からの回答
We appreciate you taking the time to share your positive experience! We are so glad to hear that our team member's knowledge helped you find the right mattress. We value your feedback, Megan at Customer Care
Bensons For Beds - Telford737 からの回答
Thank you for taking the time to leave us a five-star rating! We’re thrilled that you had a positive experience with us. Take care, Megan at Customer Care
Excellent customer service
Excellent customer service. After sales service also excellent. If you need a mattress, this is definitely the place to go.
2025年1月31日
Bensons For Beds - Telford737 からの回答
We're happy to hear that you received excellent customer and after-sales service. Thank you for letting us know we're the place to go for a mattress!
Take care, Megan at Customer Care
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。