Excellent customer service in the Truro branch from staff member Kevin. He was very quick to offer us assistance. He offered for us to use the machine to find out the right option for a mattress for u... もっと見る
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Kevin was very helpful. Gave us the help we needed without putting us under pressure allowed us all the time we needed to test the various mattresses without any pressure to buy. Would highly recomm... もっと見る
The manager Kevin in the Truro store couldn’t have been more helpful. I made many phone calls and then ended up going in store, and he was professional, friendly and personable throughout.
企業が回答しました
Delivery was ok friendly but literally dumped the boxes in no help I wanted stuff taking away but they were running late said they don’t do that.
企業が回答しました
企業情報
Bensons For Beds - Truro382 について
当該企業による記述
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
連絡先
Unit A1 Newquay Road, TR1 1GH, Truro, Cornwall, 英国
- 1872320236
4.8
優良
539件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Very professional and very…
Very professional and very knowledgeable and listened to our needs
2026年4月17日
Bensons For Beds - Truro382 からの回答
Lovely feedback — we’re so pleased you felt listened to and well supported 👏
Thanks again for your support – we truly appreciate it,
Megan | Customer Care Specialist
Kevin was absolutely brilliant
Kevin was absolutely brilliant, when we explained our possible restricted size being a cttage and needing storage , led us T to our new divan , then explained the mattress type and degree of firmness , measured on the trial bed, job done. There was no rush, no push ,
2026年4月16日
Bensons For Beds - Truro382 からの回答
That’s fantastic to hear! Kevin’s no‑rush, no‑pressure approach makes all the difference. We’re so glad he helped you find the perfect fit 😊
See you next time,
Megan | Customer Care Specialist💜
Very good advice and plenty of time…
Very good advice and plenty of time given to us in the shop. Lady was very helpful and polite. Delivery on the day was easily carried out and bed was built in a short amount of time. All packaging taken away. Delivery men; Paul and Glen were very good and friendly.
2026年4月17日
Bensons For Beds - Truro382 からの回答
Thank you for your detailed feedback. We’re delighted to hear that you received very good advice in store and that our colleague took the time to help you in a helpful and polite manner. It’s great to know delivery was smooth, the bed was built quickly, all packaging removed, and that Paul and Glen provided such friendly service.
Thank you for your positive review – Lauryn at Customer Care 💜
Mike in the shop was friendly and…
Mike in the shop was friendly and helpful and the delivery men were the same.
2026年4月17日
Bensons For Beds - Truro382 からの回答
Much appreciated! We’ll be sure to pass your kind words on to Mike and the delivery team 👏
We're always here if you need anything else,
Megan | Customer Care Specialist
The lady that served us was so helpful…
The lady that served us was so helpful and knowledgeable.
2026年4月16日
Bensons For Beds - Truro382 からの回答
Thanks for your kind words! Great service is what we aim for ⭐
Thanks again for choosing us — enjoy every cosy moment!
Megan | Customer Care Specialist
Bensons For Beds - Truro382 からの回答
We appreciate your feedback! We're really glad to hear you found our staff helpful and informative. Thanks for sharing your experience!
Team Bensons
Bensons For Beds - Truro382 からの回答
Thank you for your review,
Team Bensons - Jessica
Bensons For Beds - Truro382 からの回答
Really appreciate that—delighted to help! 😄
We’d love to serve you again in the future,
Megan | Customer Care Specialist💜
My treatment at Bensons for Beds in Truro
My treatment at Bensons for Beds in Truro was excellent. Mike our salesman covered everything and helped explaining things thoroughly, from the finance to the delivery etc.
2026年4月2日
Bensons For Beds - Truro382 からの回答
Thank you for your kind words! 😊 We’re delighted to hear you received excellent service at our Truro store. It’s great to know Mike took the time to explain everything clearly—from finance to delivery—and made the whole process easy for you. We really appreciate you sharing your experience,
Megan | Customer Care Specialist⭐
Excellent
Excellent, knowledgeable sales staff. Great Delivery staff too in and out in 5 minutes with collection of old mattress too. Would highly recommend.
2026年4月5日
Bensons For Beds - Truro382 からの回答
Thank you for the fantastic feedback! 😊 We’re delighted to hear our sales team were excellent and knowledgeable, and that the delivery team were just as great—quick, efficient, and taking care of the old mattress too. Thanks so much for the recommendation,
Megan | Customer Care Specialist
What more could a customer want
Staff really good and delivered on time. Good value for quality product
2026年4月3日
Bensons For Beds - Truro382 からの回答
Thank you! 😊 We’re really pleased to hear the staff were great, delivery was on time, and you felt it was good value for a quality product. Your feedback is much appreciated,
Megan | Customer Care Specialist
Good. Quality mattress
Very helpful assistant. Not pushy. Fed information when asked and as this was a very important purchase for me as I had been suffering backache, I didn’t feel rushed to make a choice. The backache disappeared with the old mattress which they removed.
2026年4月3日
Bensons For Beds - Truro382 からの回答
Thank you for sharing your experience 😊 We’re really pleased to hear the assistant was helpful, informative, and gave you the time you needed—especially with such an important purchase for your back. It’s wonderful to know your backache has improved and that the old mattress removal helped too. Wishing you continued comfort and restful sleep,
Megan | Customer Care Specialist
Disrespect possessions
The member staff who assembled by bed knocked over glass lamp and didnt put it up straight. He caught mobile lead in castor difficult to release. He insisted on leaving my patio door open as it was breezy could damaged door. He was pleasant but not very friendly
2026年3月27日
Bensons For Beds - Truro382 からの回答
We appreciate you taking the time to share this. We're sorry the assembly didn't meet expectations and for the issues with the lamp, door, and mobile lead. We'll review this to improve our service.
Great service from Kevin at Truro
Great service from Kevin at Truro, kept informed about delivery, came on time, great delivery team
2026年3月30日
Bensons For Beds - Truro382 からの回答
Thanks for the great feedback! We’re delighted Kevin and the Truro team kept everything running smoothly — from clear delivery updates to a spot‑on delivery team. Enjoy your new bed,
Megan | Customer Care Specialist🛏️✨
From start to finish the service was…
From start to finish the service was excellent. I had great help choosing the bed and the delivery was excellent and they updated me twice before they arrived. Would highly recommend them to anyone
2026年3月27日
自発的なレビュー
Bensons For Beds - Truro382 からの回答
Thank you! We’re so pleased everything went smoothly and that our updates and delivery service made a difference😊
We hope to welcome you back again in the future!
Megan | Customer Care Specialist
Great bed at a great price
Great bed at a great price, and the staff member we dealt with was really friendly, knowledgeable and helpful.
2026年3月25日
Bensons For Beds - Truro382 からの回答
Thank you for the great feedback! 😊 We’re so pleased to hear you found a fantastic bed at a great price, and that our team was friendly, knowledgeable, and helpful. Enjoy your new bed and sleep well,
Megan | Customer Care Specialist
Really helpful friendly staff in the Truro branch
Really helpful friendly staff in the Truro store. We purchased a bed from them. Had regular updating emails right up to the delivery date and the delivery men were lovely too.. a great experience all round
2026年3月27日
Bensons For Beds - Truro382 からの回答
Thank you for the lovely feedback! We’re so pleased the Truro team looked after you so well, with clear updates and a great delivery experience too 😊
Until next time, take care,
Megan at Customer Care!
Outstanding customer service
Outstanding customer service when choosing bunk beds for our grandchildren
Such a helpful lady and so kind and patient with usL
2026年3月23日
自発的なレビュー
Bensons For Beds - Truro382 からの回答
Thank you! So lovely to hear you received outstanding customer service while choosing bunk beds for your grandchildren. We’re delighted our team member was so kind, patient, and helpful
Megan at Customer Care
Bensons For Beds - Truro382 からの回答
Thank you for recognising our experienced staff, efficiency, and courtesy — it means a lot! We’re delighted you had such a positive experience with us.
Thank you for choosing us,
Megan at Customer Care💜
First Class service, and prices.
The young lady was polite, mannerly and didn't push. She when asked was extremely helpful,and very knowledgeable regarding the product we were interested in. We have bought from Benson for Beds on a number of occasions, always very helpful.First class service, now I await the delivery date I've been told to expect. Thank you.
2026年3月23日
Bensons For Beds - Truro382 からの回答
Thank you so much for your lovely feedback Dale! We’re delighted to hear the young lady who helped you was polite, knowledgeable, and never pushy. It’s wonderful to know you’ve had great experiences with us on several occasions — your loyalty means a lot. We hope your upcoming delivery goes just as smoothly. Thank you again for choosing us,
Megan at Customer Care🌟
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