Left on behalf of my grandmother. Service from the store in Workington was second to none, Andrew served us brilliantly and advised me in the best mattress to buy and explained the differences so I... もっと見る
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I went in twice to look for a new bed and mattress for my new home. I was greeted by the sales person the first time and he was very helpful with explaining the differences between the beds and mattre... もっと見る
企業が回答しました
WE NEEDED A SECOND KING SIZE BED FRAME AND COULD NOT DECIDED WHICH WOULD BE THE BEST FOR OUR SITUATION. RYAN WAS VERY ENCOURAGING IN EXPLAINING EACH DETAIL REGARDING OUR VARIOUS CHOICES. WE FINALLY... もっと見る
企業が回答しました
The sales manager at the Workington branch was very helpful and succeeding in keeping our custom after being disappointed with Benson's online marketing. The great offer we found on their website coul... もっと見る
企業情報
Bensons For Beds - Workington695 について
当該企業による記述
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
連絡先
1 Risman Place, Washington Square, CA14 3DU, Workington, Cumbria, 英国
- 190061179
4.5
優良
170件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
Delivered a mattress that was not new…
Delivered a mattress that was not new and dirty and coming apart,even the driver was surprised that it was sent out without its protective corners on and the bed base was dirty.Both were sent back,but your returns depot told us initially told us"we weren't entitled to a refund",we purchased a pillow at the same time and were given a 10% discount, but we didn't get the refund on that item.
2026年7月27日
Bensons For Beds - Workington695 からの回答
Thank you for sharing your experience. We are truly sorry to hear about the condition of the mattress and bed base you received. It is completely unacceptable that these items were delivered in such a state. We understand the refund has now been processed and we will take your comments onboard regarding the pillow so we can review our processes.
Thank you for your review - Lauryn at Customer Care
Great service
Great service. Arrived on specified day and time. Delivery team were great. Really pleased with everything and will definitely use again in the future.
2026年7月30日
Bensons For Beds - Workington695 からの回答
We're so pleased to hear that you received great service and that your delivery arrived on the specified day and time. It's wonderful that our delivery team was great, and we truly appreciate your kind words. We look forward to serving you again!
Team Bensons
Helpful
I went in twice to look for a new bed and mattress for my new home. I was greeted by the sales person the first time and he was very helpful with explaining the differences between the beds and mattresses. The second time I was greeted by the manager who was also very helpful in providing advice on what bed and mattress would suit my need.
2026年7月27日
Bensons For Beds - Workington695 からの回答
We're so pleased to hear about your positive experiences with our team! It's wonderful that both our salesperson and manager were able to provide helpful advice and guide you in finding the perfect bed and mattress for your new home. Enjoy a fabulous nights sleep!
Team Bensons
Service from the store in Workington…
Left on behalf of my grandmother. Service from the store in Workington was second to none, Andrew served us brilliantly and advised me in the best mattress to buy and explained the differences so I could understand. I am currently in a wheelchair due to joint replacement surgery and he made sure I got out of the chair okay and made sure I was steady on my feet. Never had such excellent service for a bed in my life, the store was clean and tidy and really spaced well for wheelchair access.
2026年7月25日
自発的なレビュー
Bensons For Beds - Workington695 からの回答
Thank you for sharing this lovely review on behalf of your grandmother. We're delighted to hear that Andrew provided such exceptional service at our Workington store, taking the time to explain the mattress options clearly and helping you find the right choice.
Thank you for choosing Bensons for Beds, and we wish your grandmother many comfortable and restful nights ahead! 😊
Always go bensons for beds great beds…
Always go bensons for beds great beds my favourite shop.very good at recommending the best mattress great service great prices.
2026年7月19日
Bensons For Beds - Workington695 からの回答
We're so pleased to hear that you always choose us for beds and that we're your favourite shop! It's wonderful that you received great service and found the best mattress at great prices. Thank you for your feedback!
Team Bensons
I've already told Bensons and I will…
I've already told Bensons and I will not be ordering a thing from Benson beds again, there are other places to purchase beds and wardrobes from.
2026年7月14日
自発的なレビュー
Bensons For Beds - Workington695 からの回答
We're truly sorry to hear about your dissatisfaction with our products and that you won't be ordering from us again. We value your feedback.
Bensons For Beds - Workington695 からの回答
We are so glad to hear you received very good service in our store! Thank you for sharing your positive experience with us.
Bensons For Beds - Workington695 からの回答
We are so pleased you found your shipping experience easy and stress-free. Thank you for your kind words!
Spent £3000 on a bed from these only…
Spent £3000 on a bed from these only found out a year later that the delivery guys had damaged the bed.As they hid it with the mattress on top you couldnt see it went to bensons for bedas they sent aomeone out to examine it who said he couldnt fix it under warranty so now stuck with a damaged bed whilst paying for it definately wouldnt reccomend buying any beds from this company
2026年7月11日
自発的なレビュー
Bensons For Beds - Workington695 からの回答
Thank you for sharing your experience. We are truly sorry to hear about the issues you've encountered with your bed and the disappointment of discovering damage a year later. We understand how frustrating it must be to be in this situation, especially with the warranty not covering the repair. We will look into this further.
Good service from shop to delivery
2026年6月27日
Bensons For Beds - Workington695 からの回答
We're so pleased to hear you received good service throughout your experience with us. Thank you for sharing your positive feedback!
Team Bensons
excellent service
excellent service, delivered on time delivery men only to happy to carry mattress into correct bedroom, updated regularly when bed would be delivered.
2026年6月29日
Bensons For Beds - Workington695 からの回答
We're so pleased you received excellent service and that our delivery team was happy to help with your mattress. We appreciate you highlighting our timely updates!
Team Bensons
Original salesman very knowledgeable
Original salesman very knowledgeable. Benson kept updating on progress throughout.
Delivery men informed 30mins before arrival. Both very professional and obliging.
Thankyou all involved.
2026年6月19日
Bensons For Beds - Workington695 からの回答
We're so pleased our team provided knowledgeable service and kept you updated. It's wonderful that our delivery team was professional and obliging!
Team Bensons
Bensons For Beds - Workington695 からの回答
We are pleased you found the service good! Thank you !
Great service from start to finish
Great service from start to finish, Ryan was very helpful & knowledgeable & helped us make the best choice for a new mattress & pillows 👍
2026年6月11日
Bensons For Beds - Workington695 からの回答
We're so pleased our team member was helpful and knowledgeable, assisting you in choosing the best mattress and pillows. Thank you for your kind words!
Team Bensons
Lies and poor quality
Wrong advice, wrong information, long lead time and poor products when they arrived. They also charged me to build the beds which the contractor does for free so they pocketed fee money. They wasn’t a choice for zero stars which would be my option
2026年6月11日
Bensons For Beds - Workington695 からの回答
We’re sorry to hear about your experience and apologise for the issues you’ve raised. We have tried to contact you to discuss this further. Please could you call us back on 0333 222 6800 at your convenience so we can look into what happened and address your concerns. Thank you.
Ryan was great at accommodating me in…
Ryan was great at accommodating me in store. He was patient when I was indecisive and helped to find me the best deals.
2026年6月6日
Bensons For Beds - Workington695 からの回答
We're so pleased our team member was great at accommodating you and helped find the best deals! Thank you for your kind feedback.
Team Bensons
The manager was lovely and couldn't do…
The manager was lovely and couldn't do anymore for me while I was in the shop super friendly. And if he could help he would nothing was too much and he spent loads of time going through beds to get me the best deal.......will definitely be back again. Great service great guy.
2026年5月12日
Bensons For Beds - Workington695 からの回答
That’s wonderful to hear! 😊 It’s great when someone really takes the time to make sure you’re happy and getting the best deal. We’re so pleased the manager looked after you so well—friendly, patient service like that makes all the difference. We’ll be sure to share your kind words, and we look forward to welcoming you back again soon! 🛏️✨
Bensons For Beds - Workington695 からの回答
Thank you! We’re glad our delivery team were helpful and got everything assembled for you 😊
Excellent range of mattresses
Excellent range of mattresses, all available to try. Friendly and knowledgeable sales assistant.
2026年5月6日
自発的なレビュー
Bensons For Beds - Workington695 からの回答
We're delighted you found an excellent mattress range and that you could try them all. It's also great to hear our sales assistant was helpful!
Team Bensons
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