Bergdorf Goodman レビュー 

I will never trust Bergdorfs with my luxury purchases -- ever again!

I ordered a NEW Loewe handbag ($2,650) and received a used/returned monstrosity.

Unacceptable. Disgraceful.

I received a Loewe bag that was clearly used (and likely a return that they reshipped to me without proper quality assurance).

The handbag had a:

- large dent in the bottom
- dent on the front bottom of the bag
- worn strap
- Neiman Marcus tag (not attached)
- Loewe tag (not attached) and torn

And the bag was not packaged correctly... no store packaging or boxing, just a flimsy transparent dust bag with some paper filling in a crumpled box.

It was not properly packaged.

It's as if some sales girl fetched it from Neimans (I placed the order at bergdorfgoodman.com), pulled it off the display, threw it in the box and shipped it off. The tags were crumpled and stuffed in the bag -- not attached. This confirms the bag was definitely not NEW. It had clearly been used and returned.

I have spoken to a representative, received a pre-paid mailing label, and returned that monstrosity asap for a full refund.

Do not trust Bergdorfs with your online luxury purchases. They can't be bothered to send you a NEW (not used) handbag or package it properly.

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Note: I sent a follow-up email expressing my dissatisfaction and received a scripted and lackluster email which said:

Dear XX,

Thank you for contacting Bergdorf Goodman. My name is XX, and I am happy to take care of you today with your damaged item for your order WB...

I sincerely apologizer for any disappointment that resulted from the way on how you received the lovely LOEWE Hammock Small Bag.

Upon reviewing your order, I just verified that the return label was sent to your email X, please check your spam or any other folder as it might be misdirected. Be sure to fill out your packing slip and enclose it with your return, or enclose a note stating your order number, name, address, the reason for the return, and directions for an exchange or refund. You will be notified by email once a credit has been issued to your account for the return. Returns take approximately 10 - 14 business days to be fully processed.

On the other hand, Your feedback is important to us and has been sent to the appropriate department. Our management team is always looking for new ways to improve our business. I apologize for any inconvenience this may cause you.

I again would like to thank you for contacting us. If there is anything else that we can do for you, please let us know. Have a wonderful day.
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I am utterly astonished that their reps can't even type a correctly spelled sentence! As if I need an email explaining how to return a handbag. This falls flat. Completely tone deaf. I will never again trust Bergdorfs with my luxury online purchases... and I spend quite a bit -- regularly.

By far the worst customer service I have ever dealt with. I’ve never interacted with individuals who are so dismissive and take any and every opportunity to just end an interaction without providing any actual support. You’d think when you spend thousands of dollars on any which purchase you’d at the bare minimum get decent support….. not here at Bergdorf Goodman

Just horrible horrible services. The customer service is horrendous, especially the supervisor names Gary. Major attitude over the phone and refuse to offer any help on the return. Never shop there again.

If I could rate it zero I would. I bought a pair of Christian Loubitan $950 shoes. Never wore them because they were too high,plus I have a bad knee so they heel as too thin and too high. Returned them but after 3 weeks of trying to find out what happened to the return, they said they would not refund the shoes and were sending them back. I live in CA and will never shop online with them again. Horrible service. I was on the phone for 1`.5 hours and they would not do anything but say - sorry, its our policy.

Ordered item for same day delivery. Two days later, still didn’t arrive. Contacted their customer service through chat, phone and email and no one would help me. For such a prestigious company, I am highly disappointed with the service. I will never shop here again.

Very unhappy that I returned a brand new pair of ladies shoes from Alexander McQueen, and BG didn’t accept it! Instead they said it has a scratch on one shoe! I’ve never even worn it ! Think they sent out a defect pair to begin with that I’m unaware of ! Now Im stuck with a defect pair of shoes ! Will never shop at BG anymore!

HORRIBLE!! Would never recommended it. How are they still in business>??? Took 4 weeks in return an item. Meanwhile they help on to my money what a horrible unethical way of doing business. Never again

I was super excited, this 2021 Independent day. I’m browsing the Bergdorf Goodman website. And to my surprise they have Christian Louboutin‘s on sale for $338 a pair. Is this a joke? I’ve been watching these for months. And now is my chance to own a pair. You have to call for assistance to purchase. So, I get a sales rep on the phone she tell me that the shoe are available 😍 in a nine and a nine in a half. Now I’m super excited!! Im so over joyed I wanna scream!!
I’m in the process of ordering the shoe. Yes!! I give her all my information and it’s time for her to push the order button and she said can you hold on for a minute. 😵
She leaves me on hold for about 10 to 12minutes. She come back to finish up the order and say to me how she doesn’t own a pair of these shoes so she can’t tell me if these sandals run small or not. Then say’s oh this is the Neiman’s website inventory. But I didn’t call Neiman’s ma’am! I called Bergdorf’s.
So, I say okay well I’ll take the 9 1/2 she say okay. She go to place the order, and started saying, she’s sorry it’s no longer available 😳So, I say I’ll take my size which is the 9 just for her to say it’s also unavailable.😭😭 This person goes on to tell me how, when Louboutin’s are on sale they go fast. REALLY!! Well why would she delay my order? Why would she put me on Hold? Why give me a speech about how you don’t own a pair? Because now I don’t either!!!
My feelings are crushed and I am so disappointed in the Bergdorf Goodman’s sales representative. That handle this call at 7:50 pm
Please hire knowledgeable people with experience. That doesn’t stop someone from purchasing something, they work for, because you don’t own a pair.
Make sure they know how to look up items in your establishment. I didn’t see these shoes at Neiman’s, I seen them on your website.

I placed my order on April 13th and still haven't received half of it. I called customer support, sent messages and an email to get information when my order would be shipped. I received an automatic email saying that part of my order is out of stock, but I can see that it is in stock and you can buy it, but only for the full price (I bought with 50% off). So today I decided to cancel it.
This was my first order, but because of the waiting time and useless customer support, I am not sure if I ever will buy something from them. Really disappointing.

Have been ordering from BG for over a year now. Styles are a bit edgier than I had been able to find previously, sales are wonderful and customer service has surpassed expectations.

I am really upset about the amount of messages I am receiving from Bergdorf Goodman - despite the fact that I never agreed on that plus I cancelled all subscription three times without any effect within ten days. I strongly regret buying a 300 USD candle as gift on this website for a friend in the US. The mail opt-out is a SPAM nightmare with two to three messages every day.

horrible customer service. I bought a $300 dollar perfume, it hasn't arrived in 1 and a half months. they have given me multiple expected delivery dates which have all come and gone. I contacted customer service today and they said there is simply no expected delivery date. on top of that, their return policy is a total scam. i returned a $80 product that i bought online which looked TOTALLY different in real life. They give a return label, i use it and ship it back, all to learn they are refusing to give me a refund. RUDEST customer service i have ever encountered. horrible "luxury" store.

If I could give zero star rating I would. Bought a pair of shoes for my wife on Tuesday the 23th. We have an event to attend on the 26th. I paid for the 2 day shipping to make sure we received the shoes in time for the 26th. Called today the 25th, and they had not shipped the shoes yet!.
Speaking to customer service, I was told that it is 2 day shipping, but the clock doesn't start until they ship the shoe. Call me presumptuous, but if someone is paying extra money for expedited delivery, don't you think they would make you aware of the fact that it takes them 3 days to "locate" a pair of shoes within their organization? This was my first, and last time I will ever order something from them. I can't believe they are actually still in business with such pedestrian customer service. Stick with Nieman's or Saks!

Bergdorf online business is a joke. They put things online that are not in stock and then they cancel your order and say you can have a whole 10 percent off on your next order and you will get a code in next 48 hours. Problem is the not only cancel orders but they also lie about a 10 percent code and rather than send it they make you call and hold on for hours just to use a stupid 10 percent code. These people need to held accountable.

Do not order online from Bergdorf Goodman unless you are 100% sure of your purchase. I ordered a pair of golden goose sneakers online under the false sense of security that there would be free shipping and free returns, if necessary. I tried these on at home and they were not a good fit. I attempted to return these shoes and the return was rejected because “the shoelaces were very dirty”. Of course the shoes look dirty, that is the entire premise of golden goose shoes! The shoes were intentionally designed to look distressed and they were returned in the exact condition they were received. It’s incredibly disappointing because there was an entire month in limbo where I was out both the refund and the pair of shoes. I will never ever again purchase from this store.

Terrible. Ordered fendi sandals and was so excited to receive them... then the next morning they were cancelled because they were “unable to fulfill the order”... no explanation or anything. When I asked, no clear explanation were given or an apology to compensate for cancellation. Smh

Just happens to be my favorite store in the whole world they have every show they have every perfume they have every beautiful ornament for Christmas Great people people I love their annual season sale 75% off it’s amazing I find every shoe that I want ha ha I love it for Christmas I love it for New Year’s all the holidays their clothes are amazing it’s great best store love it it makes New York

I placed an order for a Givenchy bag on their website on the 6th of September which claimed was eligible for same day shipping. A few days later I called because I hadn’t received a shipping confirmation number yet and their customer service representatives kept giving me different stories on when it will be shipped and I asked if I would have to sign for this package and was told I wouldn’t have to. 8 days later after numerous phone calls my package was finally shipped and said it required a signature upon delivery. I called bergdorf back and they said there’s nothing they can do because I spent over 500 so I have to sign for it. I was also told they will make 3 attempts just Incase I can’t be home to sign for the package. Today my package was claimed to have been signed for by me and I wasn’t home to sign for it. I live in an apartment building! You have to press the apt number for someone to buzz u in and walk up two flights of stairs to the addressed apt number on the address to sign for the package. I live alone and wasn’t home today to sign for it. FEDEX Never came to deliver anything.I called BG and as usual they claim there’s nothing they can do. This is absolutely ridiculous and it’s the first time I have purchased from bergdorf. I WILL NEVER PURCHASE ANYTHING FROM THEM AGAIN. HORRIBLE HORRIBLE EXPERIENCE.

Well, after four different customer service agents assured me over the course of the last week that my wedding dress would be shipped and arrive on time for my scaled-back covid wedding, it indeed will not. As I suspected, it's not a covid delay, it's not because it's being shipped from a store, and it's not a number of other excuses they gave me for why it hadn't shipped in over two weeks. They never had it in stock to begin with, and finally, after keeping me on the hook all this time, my order was cancelled with an impersonal email and a 10% off coupon with just 4 days left before my wedding day. Do not shop at Bergdorf Goodman online!

*BUYER BEWARE*

I placed an order with Bergdorf Goodman on 07/23/20. I ordered a pair of Gucci Jordaan Leather Loafers for my husband (for his birthday) and a Saint Laurent LouLou Lg Chain Bag Gold HW. Upon delivery, the package was supposed to be signed by me. I was totally unaware that this order would be shipped separately. The Loafers were shipped out first, the day of it's arrival, I get a notification saying that it had been delivered (that's when things started to get very complicated). I was at work at the time so, I was extremely confused. I live in a Condo high rise. The package was "delivered" at 8:59am; the leasing office doesn't open until 10am, and apparently the package was left in the office. Why would I sign for a package, then leave it in the office? Plus, I was at work. Didn't know I could be in two places at once...smh.

You can't get in the office unless you have a key fob (when it's closed), you can't get to any floor levels unless you are buzzed in or have a key fob and it doesn't make any sense that I could've signed for this package then left it in the office??!!!
When the handbag was "delivered", I was at the car delearship AND the leasing office was completely closed. Once again, the package was signed for, by someone who wasn't me. What I don't get is why Erin Parsons (who I've never spoken) to, would deny my claim? It's pure common sense. Why would someone sign for a package and then leave it in a leasing office that's closed? I'm sick of UPS, FedEx and companies that can't read between the lines. Now, I'm out of of $3600 and no order. Whoever has my package is really lucky because, I sure don't have it. I will never do business whether it's online or in store with Bergdorf Goodman or any company associated with them. Their supervisors speak to you as if you have a learning disability or if you're some type of degenerate.

I will be filing legal documents against Bergdorf Goodman to get my money back.
If you want to give a free money and never get your order then by all means, order away.