Best Beds Direct レビュヌ 

394
•
TrustScore 5段階評䟡の5

4.8

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5぀星のうち5の評䟡

My first time using this site. A competitive price when looking at other mattresses of the same design. When checking my order status, the company responded to me via email in a timely and informative... もっず芋る

5぀星のうち5の評䟡

Bed is exactly as expected, arrived promptly and was easy enough to put together. Cheaper than elsewhere, but quality doesn't seem to be an issue at all. Constant communication from Rachel during the... もっず芋る

5぀星のうち5の評䟡

Visited your showroom after being recommended by a family member..Very helpful young man, very professional and knowledgeable about the products on display..We didn’t feel at all rushed into making a... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Good communication, very well explained on product and delivery. arrived as confirmed, delivered to the room as promised. carried out with respect to our property. very quick and efficient. Very h... もっず芋る

䌁業が回答したした

䌁業情報

  1. 寝宀家具店

さたざたな倖郚゜ヌスから提䟛された情報

Best Beds Direct specialise in high quality and affordable beds and mattresses. All mattresses and divans are hand made in the UK. With free 2 man delivery to your room of choice, the ability to have you current bed or mattresses removed and recycled, and a price match, why go anywhere else?


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4.8

優良

TrustScore 5段階評䟡の5

394件のレビュヌ

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レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

4.8

すべおのレビュヌ

(394)

過去12か月のレビュヌ数: 8ä»¶

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5぀星のうち5の評䟡

The company was very helpful and when
a

The company was very helpful and when the delivery driver brought my bed he helped me by assembling it
I cannot recommend them enough

2024幎1月17日
Best Beds Direct ロゎ

Best Beds Direct からの回答

Good morning, thank you so much for leaving us this positive review! I will pass the feedback on to the driver who helped you :)

5぀星のうち5の評䟡

Super Fast from Order to delivery

Super Fast from Order to delivery. Great product and a gereat prices. Will use again.

2024幎1月17日
Best Beds Direct ロゎ

Best Beds Direct からの回答

Hi Steve, thanks for leaving us this positive review! We are happy to hear that the service was great and you're enjoying the product.

Rachel

5぀星のうち1の評䟡

would not use again

would not use again I was not exposed, the mattress is too soft, and it has a lower left hand side on the right hand side to the left hand side, if you made it more clear in your small print that a mattress wouldn't be exchanged after an hour of trying it, I would not of bought from you in the first place, you are very unhelpful, I told you on an email I am housebound so can't go out to try mattresses, I HOPE YOU ENJOY HAVING MY £439, AS THE ONLY PLACE FIT FOR THIS MATTRESS IS THE TIP

2024幎1月12日
自発的なレビュヌ
Best Beds Direct ロゎ

Best Beds Direct からの回答

Hi Lynne, as explained in our many emails. Our 5 star reviews for customer service and product quality speak for themselves. We do not advertise or offer a sleep trial period. It's a shame you feel the need to go to Trustpilot to leave a negative review of our business simply because you purchased an item not suitable for you without seeking our expert advice first. Then getting exposed trying to say the item was faulty then admitting that it wasn't. - The fact the you've come back to edit your review tells us more about you than it does about us as a business. If any prospective customers click on Lynne's profile you will see she defaults to leaving 1 star reviews.

5぀星のうち5の評䟡

Fantastic service

Quality bed ,excellent mattress. Helpful staff,
Quick delivery. 100%satisfied.

2024幎1月9日
Best Beds Direct ロゎ

Best Beds Direct からの回答

Hi Susie, thank you for leaving us this 5 star review! :)

5぀星のうち5の評䟡

Excellent service and excellent product


Excellent service and excellent product (Bedmaster Emperor Orthopaedic Divan Bed Set). Slight damage to a drawer (due to delivery/transit not manufacturer/product) but BBD provided a new drawer without quibble within days. Would recommend - plenty of other sharks out there !

2024幎1月3日
Best Beds Direct ロゎ

Best Beds Direct からの回答

Hi Chris. We're glad we could sort your issue out quickly. Your feedback is much appreciated! :)

5぀星のうち4の評䟡

Buttonholes in mattress very deep

Buttonholes in mattress very deep. Wiil need a thick mattress topper. Delivery and tracking good.

2023幎11月11日
Best Beds Direct ロゎ

Best Beds Direct からの回答

Hi Michael, thank you for taking the time to leave us a review. We're glad to hear about the delivery and tracking. The Serene mattress is a popular, firm deep tufted mattress. Once the mattress has settled it will become more playable. Be sure to turn and rotate it weekly for the first few months,
Kind regards, Rachel

5぀星のうち5の評䟡

I ordered a bed and mattress on


I ordered a bed and mattress on Wednesday and spoke to Jason who was extremely helpful and told me it will be delivered on Friday. I had conformation later that day and then the night before delivery I was given a time slot. On the delivery day I had a phone call telling me they would be with me within the hour the delivery men were amazing and carried the bed to my room of choice. I would definitely recommend this company and actually have already today. Thank you for making the order so easy.

2023幎11月3日
自発的なレビュヌ
5぀星のうち5の評䟡

Shout out to your web page creators

Shout out to your web page creators, the easiest site to use that I have come across ever, great to use, simple efficient to navigate, impressive delivery man carried mattress all the way upstairs and into the room all by himself, he was quietly courteous, smiling, pleasant and helpful. The mattress no complaints here, great mattress and great price. Happy with everything from start to finish

2023幎8月24日
Best Beds Direct ロゎ

Best Beds Direct からの回答

Thank you for leaving this positive review and feedback re the website quality! :)

5぀星のうち5の評䟡

Product as described

Product as described, delivery was on time and the communication was flawless. Highly recommend them !

2023幎10月12日
Best Beds Direct ロゎ

Best Beds Direct からの回答

Hi Mario. Thank you for leaving us this 5 star review! We're happy the experience was positive :)

5぀星のうち5の評䟡

Very pleased with purchase

Very pleased with purchase, very friendly service,would buy again from bestbedsdirect

2023幎10月3日
Best Beds Direct ロゎ

Best Beds Direct からの回答

Hi Sheila, thank you so much for leaving us this review :)

5぀星のうち5の評䟡

Delivery arranged well

Delivery arranged well. Great communication. Prompt reply to query.

2023幎9月30日
Best Beds Direct ロゎ

Best Beds Direct からの回答

Hi Helen. I'm glad you are happy with the delivery service. Thank you for leaving us this review! :)

5぀星のうち1の評䟡

Bad customer experience

I bought two double beds from Beds Direct. Delivery was arranged. It was a nightmare because the delivery company did not deliver the beds as agreed. They claimed that we were not in to accept the beds. However my building has 24 hour front desk. We have also informed my front desk to expect the delivery and to let them to the unit. I had thought that there were miscommunication however I spoke to my concierge and found out that NO ONE has arrived at my building. The re-arrangement for delivery is also very unpleasant. I was made to pay additional fees to arrange the delivery and even if I want to cancel the order I have to pay a fees. I did feel that it was unfair to me because my building has 24 hour access - so in what circumstance did the delivery men decide that they are unable to deliver the bed. Did they even turn up at my building? If they did they would know that there is a front desk!

Subsequently it took another additional 4 days for the beds to be delivered. We had to sleep on the floor for 4 nights.

When the re-arranged delivery were finally made, we found that the delivery men were most unhelpful. We asked some questions as there were two different beds. They kept repeating "we are just delivering, we have no further information". Do note that the items were all delivered in pieces and you have to figure out how each pieces were meant to be fitted together and assemble them yourselves.

If I was not in urgent need of the beds, I would have cancel the order. It has been such an unpleasant experience. I will definitely not be a repeat customer.

2023幎9月15日
自発的なレビュヌ
Best Beds Direct ロゎ

Best Beds Direct からの回答

Hello, thank you for taking the time to leave this review.

Your original delivery was missed because YOU WERE NOT HOME. It is as simple as that. You sent us x2 emails shortly after missing the delivery accepting that there had been a communication error between YOU and the FRONT DESK. This was nothing to do with us. Our delivery team arrived on time at the pre-agreed time and place. Our crew spoke with the front desk who stated they could not receive the delivery because there was NO ONE HOME. They can't safely store 2 massive beds under their desks or in the post box. You then incorrectly claimed that the delivery slot was for the PM when in fact in was the AM, as agreed and evidenced in both yours and our paper trail. You even told us in your email you weren't home. You also sent us varying contradicting emails, proving that you were and continue to tell lies for some reason. It took 4 days to rearrange because you MISSED your delivery on a FRIDAY morning. We then got out of office email reply saying you were OUT OF THE COUNTRY. The beds were delivered as soon as possible after this.

If we ship large items across the country and the customer isn't home, there isn't much we can really do. Most of us 5 star reviews here are for the EXACT same service and procedure, but this seemed to cause you confusion for some reason. Unfortunately there is nothing that can be done to avoid some customers descending to Trustpilot to leave a 1 star review, basically in an attempt to 'get your own back' as opposed to leaving meaningful feedback.

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