Clissold leisure centre is in my experience, only been twice so far, very well maintained. It's clean and staff are polite and helpful. Very impressed with the swimming lessons sprog attends.... もっと見る
企業が回答しました
所在地
所在地を変更63 Clissold Rd, N16 9EX Hackney, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Staff were very kind and helpful. Changing rooms are well maintained and clean. Jacuzzi needs to be warmer as should the showers other than that no complaints. Pools are 10/10, women’s session in the... もっと見る
企業が回答しました
I am a regular member at this gym and just wanted to say how grateful,Hamza. He’s always polite, friendly, and so helpful to everyone works hard, always professional, and makes the gym such a nicer pl... もっと見る
企業が回答しました
I’ve had a great experience at Clissold Leisure Centre. Hamza is always really helpful and takes the time to give advice, answer questions, and suggest useful ideas to improve my workouts. As a member... もっと見る
企業が回答しました
企業情報
当該企業による記述
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
連絡先
63 Clissold Rd, N16 9EX, Hackney, 英国
3.9
ほぼ満足
191件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great staff in reception helpful
2026年9月29日
Better - Clissold Leisure Centre からの回答
Hi Aya
Thank you for your review.
We are very pleased to see that the team at Clissold Leisure Centre have been able to help, and if you have any further questions, please do not hesitate to reach out!
Kind Regards
Amir
Good Leisure centre
Clissold leisure centre is in my experience, only been twice so far, very well maintained. It's clean and staff are polite and helpful.
Very impressed with the swimming lessons sprog attends.
Cafe has a good selection of food and drinks, the seating area is spacious.
Haringey council, my borough, could learn a lot from Better
2026年10月5日
Better - Clissold Leisure Centre からの回答
Good afternoon,
Thank you so much for taking the time to share your experience at Clissold Leisure Centre.
We’re delighted to hear that you’ve found the centre clean, well maintained and welcoming, and that our staff have been polite and helpful. It’s especially lovely to hear that your child is enjoying their swimming lessons!
We’re also pleased that you’ve been enjoying the café, its selection of food and drinks, and the spacious seating area.
Thank you again for your kind words and for your support. We really appreciate your feedback and look forward to welcoming you and your family back soon!
Kind regards,
Ellis
Very nice staff friendly
Very nice staff friendly. Polite in giving information about the child. Dylan is very much happy in going for swimming.
Thanku very much
2026年9月30日
Better - Clissold Leisure Centre からの回答
Hi Gracy,
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying Clissold Leisure Centre
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
Warm Regards
Azaria
Bet Customer service
The customer service team are friendly and helpful, and after comparing prices, this was the best offer I received.
2026年9月16日
Better - Clissold Leisure Centre からの回答
Hi Paulos,
Thank you for your kind review!
We're delighted to hear that you found our customer service team friendly and helpful, and that our membership offered the best value when you compared your options.
We'll be sure to share this with our wider team.
Thank you again for your review!
Warm Regards,
Kaisha
Easily the best leisure centre London…
Easily the best leisure centre London has to offer considering 7/8 years ago was just a basic gym facilities .
Monthly improvements brilliant team ,classes for everyone ,gym facilities spot on and for everyone ,lockers in abundance
2026年9月21日
Better - Clissold Leisure Centre からの回答
Hi Venton,
Thank you for your fantastic review!
We're so happy to hear that you've enjoyed the improvements we've made to our facilities over the years.
It's wonderful to know that our classes, gym facilities, and ample locker provision are making a positive difference as well.
We really appreciate your support, and can't wait to see you again!
Warm Regards,
Kaisha
Staff were very kind and helpful
Staff were very kind and helpful. Changing rooms are well maintained and clean. Jacuzzi needs to be warmer as should the showers other than that no complaints. Pools are 10/10, women’s session in the health suite is really enjoyable!
2026年9月22日
Better - Clissold Leisure Centre からの回答
Good morning Zahia,
Thank you for your thoughtful review,
We are delighted to hear that our staff are being helpful and our facilities left such a good impression!
We look forward to welcoming you back soon,
Warm regards,
Ellis
Better - Clissold Leisure Centre からの回答
Good Morning,
Thank you for your lovely review!
We're so happy that you're loving our facilities and that our team have been excellent.
We can't wait to see you again soon!
Warm Regards,
Kaisha
Excellent service from Better
Excellent service from Better! I was having difficulty providing proof of eligibility. Turns out I'd bought the wrong membership! They changed the membership type and approved my eligibility so all sorted swiftly!
2026年9月16日
自発的なレビュー
Better - Clissold Leisure Centre からの回答
Hi Theresa,
Thank you for your wonderful review!
It's great to hear that our team was able to help resolve your Membership issue quickly and efficiently.
We understand that providing eligibility documentation can sometimes be challenging, so we're thrilled that this was such a smooth process.
Thank you again for your kind words!
Warm Regards,
Kaisha
Better - Clissold Leisure Centre からの回答
Hello Nebi,
Thank you very much for taking time to make your 4-star review.
We are very pleased to hear the staff are very good and hope you enjoyed your visit.
Warm regards,
Shirley
Friendly,excellent guidance.
Friendly,excellent guidance.
Started using Clissold Leisure Centre every day.
Staff very friendly and helpful.
2026年8月24日
Better - Clissold Leisure Centre からの回答
Hi Brandon,
Thank you so much for your lovely review!
We’re delighted to hear that you’re enjoying using Clissold Leisure Centre every day and that our friendly and helpful team have made you feel so welcome.
We really appreciate your kind words and look forward to seeing you again soon!
Best wishes
Azaria
Clissold SEND teachers are very…
Clissold SEND teachers are very professional and accommodative with Kyrie’s
Needs.
2026年8月15日
Better - Clissold Leisure Centre からの回答
Hi Sarah,
Thank you for your wonderful 5-star review!
We're delighted to hear that the SEND teachers at Clissold are providing such professional and accommodating support for Kyrie's needs. Creating an inclusive and supportive environment where every participant can thrive is incredibly important to us, so it's wonderful to know that your experience has been so positive.
Thank you for taking the time to share your feedback. We will be sure to pass your kind words on to the team.
Warm Regards,
Hazal
Great staff but gym toilets need attention
I've been a member here for a while and overall it's a solid gym with a good range of equipment and facilities. I'm glad to see it's currently undergoing a refurbishment, and I'm hoping this brings some much-needed additions to the gym section — specifically a Smith machine, more cable stations (these get very busy at peak times and there's often a wait), and more dumbbells and kettlebells across the weight range.
The gym floor itself is clean and usually tidy, which I appreciate. Unfortunately, the same can't be said for the toilets — particularly the gender-neutral ones on the second floor next to the gym. They're often dirty, and because they include showers with no active ventilation, they're frequently left steamy with water pooling on the floor. This really lets the place down and I'd love to see it addressed, ideally as part of the refurbishment.
On a more positive note, the staff are consistently helpful. Several of them like Layla, Hamza, Karen and Darren are very knowledgeable and always happy to offer advice on exercises and proper form, which I really appreciate and don't take for granted.
Fingers crossed the refurbishment addresses the equipment gaps and the bathroom issues.
2026年8月16日
自発的なレビュー
Better - Clissold Leisure Centre からの回答
Hi there,
Thank you for taking the time to share such detailed feedback and for being a valued member.
We're pleased to hear that you enjoy the range of equipment and facilities, and that you've noticed the ongoing refurbishment works. We also appreciate your suggestions regarding additional equipment, including a Smith machine, more cable stations, and a wider range of dumbbells and kettlebells. Feedback like yours is invaluable as we continue to improve our facilities.
We're delighted to hear your positive comments about the gym floor's cleanliness and, in particular, the support provided by Layla, Hamza, Karen, and Darren. It's wonderful to know their knowledge, advice, and willingness to help have made such a positive impact on your experience. We'll be sure to share your kind words with them.
We're sorry to hear about your experience with the second-floor toilets and shower area. Maintaining high standards throughout the centre is important to us, and we appreciate you bringing these concerns to our attention. Your comments will be shared with the relevant team for review as part of our ongoing improvements.
Thank you again for your balanced and constructive feedback. We hope the refurbishment delivers the enhancements you're looking forward to and continues to improve your experience with us.
Warm Regards,
Hazal
I have been a member for a while
I have been a member of clisold leisure centre for a number of years. I mostly swim and do the circuit and boot camp classes.
I wanted to say how exceptional I have found Hamza’s circuit classes to be. He thinks about the arc of the week, his attention to technique has surpassed any other instructors, and he really cares and motivates everyone in the class.
He is a real asset and I hope he’s back on circuits soon!
2026年8月16日
自発的なレビュー
Better - Clissold Leisure Centre からの回答
Hi there,
Thank you for taking the time to share such wonderful feedback. We're delighted to hear how much you enjoy the circuit and boot camp classes at Clissold Leisure Centre.
It's especially fantastic to hear your praise for Hamza. His commitment to planning engaging sessions, focusing on technique, and motivating participants is exactly the kind of experience we aim to provide. We know how much having a dedicated and knowledgeable instructor can make a difference, and we're thrilled that his classes have had such a positive impact on your fitness journey.
We'll be sure to pass your kind comments on to Hamza and the team. Thank you again for your continued support, and we hope to see you back in one of his circuit classes soon.
Warm Regards,
Hazal
My first few months
I have really enjoyed my first few months at Clissold. In my opinion, Isaiah and Hamza have demonstrated exemplary customer service and professionalism everytime I have been in the gym. Their rapport and ability to be personable and go the extra mile with gym users has made me even more comfortable every time I have been.
2026年8月14日
自発的なレビュー
Better - Clissold Leisure Centre からの回答
Hi Lee,
Thank you for sharing your experience, Lee!
It’s great to hear that your first few months at Clissold have been so enjoyable. We’re particularly pleased that Isaiah and Hamza have made such a positive impression through their professionalism, approachability and genuine care for gym members.
It’s fantastic to know their efforts have helped you feel so comfortable in the gym, and we hope you continue to enjoy your time with us!
Kind regards,
Suheera
Hamza Has Made My Fitness Journey a Joy
I have been a member of the gym for over a year, and I particularly love using the gym at Clissold because Hamza has made my exercise journey such a joy.
His encouragement in the classes has been amazing. He is very detailed and always tailors exercises to benefit each individual, with a strong focus on building strength.
When I first joined the gym, I had straps on both knees and a weak shoulder. Hamza always makes a point of asking before each class if anyone has an injury or any limitations. He then makes sure to incorporate suitable exercises that help build strength safely and effectively.
Thanks to his guidance and encouragement, my knees and shoulder have become much stronger. I always look forward to attending his classes because I know I will be challenged, supported and encouraged.
Hamza is an excellent trainer, and I am very grateful for the positive impact he has had on my fitness journey. It will be great to see him back on the morning circuit classes.
2026年8月13日
自発的なレビュー
Better - Clissold Leisure Centre からの回答
Hi Kay,
Thank you so much for taking the time to share such wonderful feedback!
It’s fantastic to hear what a positive impact Hamza has had on your fitness journey and that his encouragement, attention to detail and personalised approach have made such a difference.
We’re especially pleased to hear that you’ve felt supported and challenged in his classes, and that his focus on adapting exercises to individual needs has helped you build your strength and confidence.
We look forward to welcoming you back to the morning circuit classes soon!
Kind regards,
Suheera
I love the gym
I love the gym, lots of machines and equipment, not to mention Hamza, who is a fantastic fitness instructor and really looks after everyone who comes to the gym.
2026年8月7日
自発的なレビュー
Better - Clissold Leisure Centre からの回答
Hi Bez,
Thank you for your wonderful feedback. We're delighted to hear that you love the gym and enjoy the wide range of machines and equipment available.
It's especially fantastic to hear your kind words about Hamza. We're pleased that his approachable nature, support, and dedication to helping members have made such a positive impact on your experience. Team members like Hamza play an important role in creating a welcoming and motivating environment, and we're delighted that his efforts have been recognised.
Thank you for taking the time to share your kind comments.
Warm Regards,
Hazal
Leisure Centre Review
I’ve been a regular at this centre for almost 3 years now. One of the positives of my experience here is the warm, friendly, welcoming environment cultivated by the staff, fitness instructors and personal trainers in the gym. I’d like to highlight Hamza in particular who has been a real gem and is always on hand to help and always providing a friendly face. I can recall many instances where he has given me useful tips on my exercises.
2026年8月12日
自発的なレビュー
Better - Clissold Leisure Centre からの回答
Hi Tula,
Thank you for taking the time to share your feedback about Clissold Leisure Centre.
We are delighted to hear that you have enjoyed such a positive experience over the past three years and that you have found the centre to be a warm, friendly and welcoming environment.
A special thank you for recognising Hamza. It is wonderful to hear how consistently helpful, approachable and supportive he has been, and that his advice and encouragement have made a positive difference to your fitness journey. We will ensure your kind words are shared with him and the wider team.
Thank you again for your continued support and for taking the time to acknowledge the efforts of our staff.
Warm Regards,
Hazal
On our first day
On our first day at the center when we ask questions to staff, they just plainly said no and does not even give effort to answer or find out. Just said “i dont know!” And ran off. That was not really helpful. They dont even have any idea if the used rackets on the reception are for rent or not. Disappointing.
Group Cycle also did not have music, it would have been helpful if we were informed ahead of time, so we could’ve rebook some other time.
2026年8月9日
Better - Clissold Leisure Centre からの回答
Hi there,
Thank you for taking the time to share your feedback about Clissold Leisure Centre.
We are sorry to hear that your first experience did not meet your expectations. We understand how disappointing it can be when you are unable to get the information you need, particularly when you are new to the centre. Providing helpful and knowledgeable customer service is important to us, and we appreciate you bringing this to our attention.
We also apologise for the lack of music during the Group Cycle class and understand that advance notice would have helped you make an informed decision about your booking.
Your comments have been noted and will be shared with the relevant team for review.
Warm Regards,
Hazal
amazing balance of price and quality of…
amazing balance of price and quality of the equipment
2026年8月11日
Better - Clissold Leisure Centre からの回答
Hi Gus,
Thank you for taking the time to share your feedback about Clissold Leisure Centre.
We are delighted to hear that you feel the centre offers an excellent balance of value and quality. It is great to know that the equipment has met your expectations and contributed to a positive experience.
Thank you for your kind comments and for your support.
Warm Regards,
Hazal
Better - Clissold Leisure Centre からの回答
Hi Abimbola
Thank you for your review.
It is wonderful to know that the staff at Clissold Leisure Centre are creating a great atmosphere and have been able to help with your enquiries.
Please do not hesitate to reach out if you have any further questions!
Kind Regards
Amir
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。