I have been a member of clisold leisure centre for a number of years. I mostly swim and do the circuit and boot camp classes. I wanted to say how exceptional I have found Hamza’s circuit class... もっと見る
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所在地
所在地を変更63 Clissold Rd, N16 9EX Hackney, GB
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I’ve had a great experience at Clissold Leisure Centre. Hamza is always really helpful and takes the time to give advice, answer questions, and suggest useful ideas to improve my workouts. As a member... もっと見る
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I am a regular member at this gym and just wanted to say how grateful,Hamza. He’s always polite, friendly, and so helpful to everyone works hard, always professional, and makes the gym such a nicer pl... もっと見る
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I have really enjoyed my first few months at Clissold. In my opinion, Isaiah and Hamza have demonstrated exemplary customer service and professionalism everytime I have been in the gym. Their rapport... もっと見る
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企業情報
当該企業による記述
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
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63 Clissold Rd, N16 9EX, Hackney, 英国
3.7
まあまあ
183件のレビュー
顧客にレビューを依頼しています
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5 stars
I’ve really enjoyed my experience at this gym. The atmosphere is great, the facilities are well maintained, and there’s always a welcoming and friendly environment.
A special mention to Hamza, who is always incredibly helpful and approachable. He’s always happy to assist, answer questions, and make sure members feel supported. It’s people like him who really make a difference to the overall gym experience.
2026年8月7日
自発的なレビュー
Better - Clissold Leisure Centre からの回答
Hi Angie
Thank you for your review.
We are very happy to hear that you're enjoying the atmosphere, facilities, and welcoming environment at our gym.
It is also great to know that Hamza has been able to assist you and fellow members at Clissold Leisure Centre and go above and beyond!
We will be sure to pass your feedback on.
Kind Regards
Amir
Better - Clissold Leisure Centre からの回答
Hi Jayden,
Thank you for your incredible review!
We're so happy to hear that everyone has been so kind during your visits.
We can't wait to welcome you back again soon!
Warm Regards,
Kaisha
So far, so great!
I joined the Clissold Leisure Centre a week ago and have already been so impressed with the helpful and friendly induction, quality of equipment and cleanliness of the space. The amount of activities available is great and booking has been a breeze. Looking forward to many more visits!
2026年8月4日
Better - Clissold Leisure Centre からの回答
Hi Natalie,
Thank you for taking the time to share such wonderful feedback.
We're delighted to hear that you've had such a positive start to your membership at Clissold Leisure Centre. It's great to know that our team's friendly induction, the quality of the equipment, the cleanliness of the centre, and the variety of activities available have all made a great impression. We're also pleased that the booking process has been so straightforward.
We look forward to welcoming you back for many more enjoyable visits.
Warm Regards,
Hazal
The showers up stair are not ventilated…
The showers up stair are not ventilated and often feel unhygienic . Realise they are cleaned but what a mess left by members. They were far better before. There are drain flys down stairs in the changing rooms. There is not enough equipment. Infact broken machines that have been sitting with signs on for over a month. Not enough weights . Can be waiting over 15 mins whilst people hog the machines. It was far better 10 years ago. Also the toilets on the ground floor the water is boiling hot to wash hands. This is bad for the environment. There are also children on some days that need supervision for health and safety that are using the machines. Too young to be using the machines and not sure why the gym allows it.
2026年7月31日
自発的なレビュー
Better - Clissold Leisure Centre からの回答
Hi,
Thank you for taking the time to leave such detailed feedback.
We're sorry to hear that aspects of your recent experience have not met your expectations. We appreciate the concerns you've raised regarding the shower facilities, the condition and availability of gym equipment, the temperature of the taps, and the supervision of younger gym users.
Your comments have been shared with the relevant management team so they can review the issues you've highlighted, including the maintenance of equipment, cleanliness, ventilation and ensuring age restrictions and supervision requirements are being followed.
We value your feedback and appreciate you bringing these matters to our attention. We hope we'll have the opportunity to provide you with a better experience in the future.
Kind regards,
Suheera
The Better App is not fit for purpose
The Better App is not fit for purpose. Booking in advance is a nightmare, the App keeps buffering, states activity is full on-line but in person is not. Better have a huge membership and really need to get the issues with the App sorted out.
2026年7月28日
自発的なレビュー
Better - Clissold Leisure Centre からの回答
Hi Caroline,
Thank you for your review!
We're experiencing intermittent issues with our system that may have affected you when trying to make a booking.
If you've tried booking on the Better UK App or the Better website without success, we'd recommend visiting your local centre if you can.
Please ensure you've tried booking when logged in and logged out of your Better account with us.
We'd like to remain posted about the issue, so email us at Customerservices@GLL.org if this persists. You can put 'FAO Kaisha' in the subject heading.
Thank you again for your feedback!
Warm Regards,
Kaisha
I felt welcomed
I felt welcomed
My swimming teacher - Sarah is competent, friendly and understanding.
I feel I can learn with her.
The changing rooms are clean and well maintained.
2026年7月16日
Better - Clissold Leisure Centre からの回答
Hi Sharon,
Thank you for your lovely review!
We're delighted to hear that you felt welcomed during your visit and that you're enjoying your swimming lessons with Sarah.
It's wonderful to know how friendly, understanding, and supportive she's been when helping you learn.
We're also pleased that you appreciate the cleanliness of our changing rooms and find this space well maintained.
We look forward to continuing to see you grow!
Warm Regards,
Kaisha
Better - Clissold Leisure Centre からの回答
Hi Tony
Thank you for your review.
We are very pleased to see that you are enjoying your experience at Clissold Leisure Centre, and the staff have been able to provide great customer service!
We hope your experience continues!
Kind Regards
Amir
People don’t swim in the specified…
People don’t swim in the specified direction which can cause collisions, life guards could point this out to swimmers
Difficult to put clothes or anything in lockers because it’s the walk way to the pool so therefore you have to keep closing the locker to let people by, to narrow.
2026年6月15日
Better - Clissold Leisure Centre からの回答
Hi Angela,
Thank you for your review!
We greatly appreciate your feedback about other swimmers not following our anti-clockwise signage, which is impacting your swim sessions.
We also understand the issues you've experienced with our poolside lockers due to their location.
We're more than happy to share this with the wider team for further review.
Thank you again for raising this with us!
Warm Regards,
Kaisha
great staff team,amazing cleaners,place…
great staff team,amazing cleaners,place to have a good time with your friends
2026年6月10日
Better - Clissold Leisure Centre からの回答
Hi Anton,
Thank you for your kind review!
We're delighted to hear you've had such a positive experience at Clissold Leisure Centre
Our team works hard to create a welcoming environment, so it's wonderful to know both our staff and cleaners have made a great impression.
We look forward to seeing you and your friends again soon!
Best regards,
Azaria
My daughter loves the swimming lessons
My daughter loves the swimming lessons. She says she has learned to swim without the floaters, and she is very happy.
The only minus is that the ginger biscuits in the cafe don't taste like they have much ginger inside them.
2026年6月7日
自発的なレビュー
Better - Clissold Leisure Centre からの回答
Good Morning,
Thank you for your lovely review!
It's amazing to hear that your little one is enjoying her swimming lessons with us, and we're so proud of her continuous progress over the weeks.
We also appreciate your feedback regarding the taste of our ginger biscuits, and we'll share this with the relevant team.
We can't wait to see you both again soon!
Warm Regards,
Kaisha
Pretty decent
Overall a good gym but - could do with another pec fly machine and much better water refill in the gym upstairs as countless times it’s not working. I also think there’s too many treadmills - the elevate room could do with being split in half, mirror putting at the other end and another free weights section with benches.
2026年5月27日
Better - Clissold Leisure Centre からの回答
Hi Shane,
Thanks for your review.
We really appreciate your feedback as this helps us improve!
We have passed on your feedback to the centres management team so they can look into the suggestions you have outlined.
Warm Regards
Hazal
If the hot water is not working we should be informed before going.
The booking system, staff are always helpful and how clean the place is.
2025年12月27日
Better - Clissold Leisure Centre からの回答
Hi Tsega,
Thank you for your review!
It's great to hear that you appreciate our booking system and cleanliness.
We're thrilled that our team have been so helpful during your visits.
We also apologise for the issues you experienced with our hot water and communication.
Thank you again for your feedback!
Warm Regards,
Kaisha
No Good
The app is very difficult to access. The other day I went to ask the receptionist at the Clisol Leisure Center some questions and they didn't treat me well. I just wanted to change my daughter's activity because she's become afraid of the pool, and the app doesn't work for me.
2026年5月20日
Better - Clissold Leisure Centre からの回答
Hi Daniel,
Thanks for your review.
We appreciate your feedback and if you still require assistance, we would love to help you.
If you have the time, please send an email with some more information to our Customer Service Team.
Our email address is: customerservices@gll.org
We look forward to your response and the chance to make your next visit more enjoyable!
Warm Regards
Hazal
Kaira and Guissepe were excellent and…
Kaira and Guissepe were excellent and very kind and helpful. Amazing swimming instructors.
2026年5月20日
自発的なレビュー
Better - Clissold Leisure Centre からの回答
Hi Sam,
Thank you for your wonderful review!
We're overjoyed to hear that Kaira and Guissepe were excellent, very kind and helpful during your swim lessons, which have made them amazing.
They'll be thrilled to receive your kind words.
We can't wait to see you again soon!
Warm Regards,
Kaisha
Please fix the access gates issue
Please fix the access gates issue, wifi issues and the broken machines
2026年5月18日
Better - Clissold Leisure Centre からの回答
Hi Soshana,
Thank you for your review!
We're deeply sorry about the issues you've faced with the WIFI access, entry gate issues and the maintenance of some of our facilities.
We're more than happy to share this with our wider team for further review.
Thank you again for your feedback!
Warm Regards,
Kaisha
Clissold Better Leisure needs to get better - quickly
My experience of Clissold Better Leisure would be fair, but it is seriously compromised by an ongoing fly infestation in the women's gym changing rooms and a water supply to the showers which is often cold.
2026年5月20日
自発的なレビュー
Better - Clissold Leisure Centre からの回答
Good Evening,
Thank you for your review!
We're deeply sorry to hear about the issues you've encountered with the cleanliness and temperature of the showers in our female changing rooms.
We're more than happy to share this with the relevant team for further review.
Thank you again for your feedback!
Warm Regards,
Kaisha
Better are a very disgusting company…
Better are a very disgusting company who sacrifice customers and employees for profit.
Constant ludicrous, wasteful renovations which generate noise and chaos, not to mention overcrowded (and therefore dangerous) classes.
Studio equipment is cheap and not fit for purpose - such as slippery, stretchy mats totally unsuitable for yoga! (One instructor suggested that members buy their own as these are dangerous!!)
The new policy of using AI music for fitness classes to avoid paying artists’ royalties is a disgrace. Instructors now lack artistic freedom and classes are dull as a result. The ‘music’ is so mind-numbing, it creates feelings veering from insanity to rage.
Very low staff morale.
All in all utterly disappointing for a local community leisure centre which calls itself a charitable enterprise - HA!
2026年5月20日
Better - Clissold Leisure Centre からの回答
Hi Rebecca,
Thanks for your review!
We appreciate your comments regarding the ongoing refurbishments at our centre and issues you've had with some of the mats in our fitness studio.
We deeply apologise for the negative impact this has had on you, as we always try to create as little disruption as possible for our members.
We’re also aware that there has been some concern and confusion about the changes to music licensing in our fitness classes from this Spring.
In late 2025 we became aware that the cost of our current music license that covers all our 250 leisure centres and gyms across the UK would increase significantly. As a charitable social enterprise focused on community benefit, we carefully reviewed our options to ensure we continue to invest our resources responsibly and sustainably.
Following this review, we asked our fitness instructors to transition to PPL pre-cleared, royalty-free music. This approach allows us to manage rising costs while continuing to deliver the high-quality classes you expect.
In practical terms, all instructors are being provided with free access to Power Music; one of the most widely used fitness music platforms. Power Music enables instructors to create their own playlists using professionally recorded studio tracks (not AI-generated), giving them flexibility while ensuring full compliance with licensing requirements.
We hope this provides reassurance and clarity about why we have made this decision, the care we have taken to engage with and support our instructors and our commitment to maintaining your class experience. As we implement these changes we will continue to monitor feedback and engage with staff and customers.
Warm Regards,
Kaisha
I use my local leisure centre a lot
I use my local leisure centre a lot. The teachers are brilliant but now are unable to use their own music. Music is key to exercise and all the good instructors are leaving. No one is interested in what customers or trainers think.
2026年5月4日
Better - Clissold Leisure Centre からの回答
Hi Alie,
Thanks for your review.
We’re aware that there has been some concern and confusion about the changes to music licensing in our fitness classes from this Spring
In late 2025 we became aware that the cost of our current music license that covers all our 250 leisure centres and gyms across the UK would increase significantly. As a charitable social enterprise focused on community benefit, we carefully reviewed our options to ensure we continue to invest our resources responsibly and sustainably.
Following this review, we asked our fitness instructors to transition to PPL pre-cleared, royalty-free music. This approach allows us to manage rising costs while continuing to deliver the high-quality classes you expect.
In practical terms, all instructors are being provided with free access to Power Music; one of the most widely used fitness music platforms. Power Music enables instructors to create their own playlists using professionally recorded studio tracks (not AI-generated), giving them flexibility while ensuring full compliance with licensing requirements.
We hope this provides reassurance and clarity about why we have made this decision, the care we have taken to engage with and support our instructors and our commitment to maintaining your class experience. As we implement these changes we will continue to monitor feedback and engage with staff and customers.
Warm Regards
Hazal
The instructor is not really helping
The instructor is not really helping
All she does is command and does not teach anything
I am not enjoying it at all
very disappointing
2026年5月12日
Better - Clissold Leisure Centre からの回答
Hi Zuhal,
Thank you for your review!
We're sorry to hear that the quality of the lessons has been impacted by your instructor.
We understand that they may not be helping as much as you'd hoped, which has left you feeling disappointed.
We're saddened that you're not enjoying the lessons.
If you have the time, please send an email with some more information to our Customer Service Team.
Our email address is: customerservices@gll.org
Thank you for your feedback!
Warm Regards,
Kaisha
I booked swimming for Tuesday May 12…
I booked swimming for Tuesday May 12 at…
I booked swimming for Tuesday May 12 at 19:30 and there wee supposed to be 3 lanes available: fast, medium,slow. However, employee in blue tee shirt closed slow lane because she wanted to swim with her acquaintances, teaching them. They didn't pay for the lane, we, the public paid. The audacity of employee in blue tee shirt, who couldn't even swim properly herself, was mindbogling.As a result I couldn't swim fast because poor slow swimmers were asked to join faster lane and squeeze with us. The fault is with general manager who allows his employee, to abuse the rules. Paying customers suffered as swimming in the evening was available for men only for 50 minutes
2026年5月12日
自発的なレビュー
Better - Clissold Leisure Centre からの回答
Good Evening,
Thanks for your review!
We're sorry to hear about the recent issues you experienced during your Swim For Fitness session.
We've shared your feedback with the wider team for further review and insight on this.
We greatly appreciate you raising this with us, and we deeply apologise for any inconvenience and frustration this caused at the time.
Thank you again for sharing your review!
Warm Regards,
Kaisha
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