Friendly, helpful, cheerful and polite staff, especially Jimmy and Scarlet on reception at Dorking Pool. Clean and well organised change rooms, sauna, steam room and lockers. Thankyou so much😁👍... もっと見る
企業が回答しました
所在地
所在地を変更Reigate Road, RH4 1SN Dorking, England, GB
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レビュアーのコメントを見てみましょう
I have been a member for many years and have noticed a huge change in the standards of the centre over the last few months. The staff are always welcoming and friendly. I took my toddler to the soft... もっと見る
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I recently changed gyms, hearing that my local better had been recently renovated so i thought i would give it a try! For the most part it seems reasonable but i will list couple improvment... もっと見る
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My granddaughter and I have been loving going to Swim for All sessions recently. The changing rooms are spotless and make preparation so much easier with changing tables in the family kiosks
企業が回答しました
企業情報
当該企業による記述
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
連絡先
Reigate Road, RH4 1SN, Dorking, England, 英国
3.4
まあまあ
43件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
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I just paid and I tried to book class…
I just paid and I tried to book class and it says that there 2 accounts associated to my email address. No person to talk, people at there gym just say go to the tablet that is at the reception. Who to talk to? Im loosing money.
Thanks
2026年8月7日
Better - Dorking Sports Centre からの回答
Hi Camilia,
Thank you for your feedback. We are sorry to hear about the difficulties you have experienced after joining and understand how frustrating it must be to encounter issues with multiple accounts linked to your email address when trying to book a class.
We appreciate your concerns regarding the support available and the impact this has had on your membership experience. If there are duplicate accounts associated with your email address, this may require further investigation to resolve.
Please contact our Customer Service team at customerservices@gll.org with your membership details, and they will be able to review this for you.
Warm Regards,
Hazal
Good facilities, friendly staff, cost more than doubled for a single visit in last 6 months or so
Facilities in Dorking still being refurbished - prices have gone up (almost double for a single visit - I did raise this formally however no full response) and opening hours have reduced - understand it’s a business, however Better should remember that the sports centre is a public service for all…
2026年5月14日
Better - Dorking Sports Centre からの回答
Hi Simon,
Thank you for your review!
We appreciate you sharing your comments regarding the ongoing refurbishment works, changes to our opening hours, and recent price increases.
We're sorry to hear that you feel your previous formal enquiry did not receive a full response, as we always value the feedback our customers provide.
If you email our customer service team, we're more than happy to look into this further and ensure your concerns are reviewed by the appropriate team.
Our email address is: customerservices@gll.org
Thank you again for your feedback!
Warm Regards,
Kaisha
Better - Dorking Sports Centre からの回答
Hi Jennifer
Thank you for your review.
We are very pleased to see that you enjoyed the friendly team, facilities, and pool at Dorking Sports Centre, and we hope to see you again soon!
Kind Regards
Amir
Why have they kept the ridiculous…
Why have they kept the ridiculous pre-booking for swimming? It really puts people off from going swimming. I used to be a member prior to covid, but health issues meant I had to stop going. Now I'd like to start swimming again but pre-booking is time consuming and inconvenient, so I won't be going back. Please stop requiring it and revert back to just being to turn up and swim.
2026年5月31日
自発的なレビュー
Better - Dorking Sports Centre からの回答
Hi Amanda
Thank you for your review.
We are sorry to see that you are unhappy with the booking system, and we appreciate your feedback.
We require swim sessions, fitness classes, and health suite bookings to be made in advance to ensure we can maintain a safe capacity and provide the best experience for all our customers.
If you would like assistance booking a swim session with us, please contact our Customer Service Team. We will be happy to help.
Kind Regards
Amir
Pilates teacher was great but the…
Pilates teacher was great but the Ventilation system was so loud we could not clearly hear her.
2026年4月20日
Better - Dorking Sports Centre からの回答
Hi Judith
Thank you for your review.
We are pleased to see that you enjoyed the Pilates class, and we appreciate your feedback regarding the sound.
We will be sure to pass this on.
Kind Regards
Amir
I'm always happy with the gym
I'm always happy with the gym, everyone is friendly.
Just how I like it.
2026年3月26日
Better - Dorking Sports Centre からの回答
Hi Mark
Thanks for your review.
We are so pleased to hear that you are enjoying Dorking Sports Centre.
Warm Regards
Rachel
Better - Dorking Sports Centre からの回答
Hi Tim,
Thanks for your review.
We are so pleased to hear that you are enjoying the facilities at Dorking Leisure Centre!
Warm Regards
Azaria
Very helpful staff
I didn't know what to expect and was nicely surprised by people's attitudes and the Center, which is not very big but efficient for my needs.
2026年3月13日
Better - Dorking Sports Centre からの回答
Hi Peter,
Thank you for your review!
We're happy to hear that you enjoyed the overall environment at our Dorking Sports Centre and that our facilities are efficient for your needs.
We can't wait to see you again soon!
Warm Regards,
Kaisha
Too much dependancy on electronic …
Too much dependancy on electronic communications. Telephone contact is difficult with messages left not being passed on. Priority should be given on a more personal basis like phone.
2026年3月25日
Better - Dorking Sports Centre からの回答
Hi Mark,
Thank you for sharing your review!
We’re sorry to hear that your experience with our communication has been frustrating.
We understand how important it can be for our customers to speak with someone directly, and our customer service team are always happy to assist on the phone.
We're more than happy to raise your feedback with the wider team about passing on customers' messages to the Centre, and we apologise for any previous issues you've had with this.
Thank you again for your feedback!
Warm Regards,
Kaisha
Friendly staff
2026年3月20日
Better - Dorking Sports Centre からの回答
Hi Michael
Thank you for your review.
It is great to see that the staff at Dorking Sports Centre are creating a friendly environment, and if you have any enquiries, please do not hesitate to ask!
Kind Regards
Amir
Very helpful receptionist who helped me…
Very helpful receptionist who helped me with the signing up process, very friendly
2026年1月20日
Better - Dorking Sports Centre からの回答
Hello Derren,
Thank you for your gracious comments.
We are pleased to learn that you found our Front of House staff to be both helpful and courteous.
Kind regards
The gym itself is nice
The gym itself is nice, but the weight area is pretty small it gets rather crowded specially mid afternoon when the youngest from school come in, sit on the equipment using they phones, it becomes very frustrating
2026年1月12日
Better - Dorking Sports Centre からの回答
Hi Dean
Thank you for your review.
We're delighted to hear that you're enjoying your time at Dorking Sports House, and we truly value your feedback.
If you need to check the Junior Gym sessions in the future, you can find the schedule available online.
I hope this assists with your future bookings.
Kind Regards
Amir
I see potential in the gym with a couple changes
I recently changed gyms, hearing that my local better had been recently renovated so i thought i would give it a try!
For the most part it seems reasonable but i will list couple improvments i think would benefit everyone:
- More Sanitising wipes + Signs to say wipe equipment after use (i noticed most customers dont do this and some machines looked a little grimey)
- At least one smith machine (there 2 free weight bench press and 2 squat racks. These are great but some exercises need more stability at higher weight; a smith machine provides this)
- Some elastic resistance bands (These are essential for warming up and activating muscles before lifting, minimising the chance of injury)
I try and use the gym 6 days a week and will continue to stay here! These are just some suggestions on potential future improvments
2026年1月6日
Better - Dorking Sports Centre からの回答
Hi Oliver,
Thank you for sharing your feedback!
We’re pleased to hear you’re enjoying the gym overall and that it’s become part of your regular routine!
Regarding your suggestions, we're happy to pass this to the Team at the Dorking Sports Centre.
We're always happy to make changes where possible.
Warm Regards,
Kaisha
Good facilities and helpful staff
2025年12月13日
Better - Dorking Sports Centre からの回答
Hi Liam
Thank you for your review.
This is great to see, and thank you for choosing Better!
Kind Regards
Amir
The pool was well supervised by two…
The pool was well supervised by two team members, everything was clean and tidy, and I enjoyed my hot shower afterwards. Thank you.
2025年12月2日
Better - Dorking Sports Centre からの回答
Hello Tim,
Thank you for your comments and feedback.
Kind Regards
Better - Dorking Sports Centre からの回答
Hello David,
Thank you very much for your comments and feedback.
Kind Regards
Poor management
2025年9月18日
自発的なレビュー
Better - Dorking Sports Centre からの回答
Hi Rachel
Thank you for your review.
We are sorry to see you feel this way, and we have passed your feedback on to the relevant team.
Kind Regards
Amir
I went for lane swimming at 9.30am
I went for lane swimming at 9.30am. Which was fine. The floor to the swimming pool could be looked at as some of the tiles sick up. Changing cubicles could do with a deep clean as well as the toilets.
We are suppose to have Aqua at this time. We had the most amazing teacher Ella. Who would tell us how to position ourselves so we do not injure ourselves or put pressure on our backs. The other teacher on Wednesday doesnt do this. Better at Dorking said she needed a certain certificate to teach us. The class is always full.She has been one of the best teachers there. Please pay and send her on that course.
2025年9月15日
Better - Dorking Sports Centre からの回答
Hello Jacueline,
Thank you for your feedback.
We appreciate you providing us with this valuable feedback as this helps us improve.
We have forwarded your comments to the centre and have asked that they investigate the issues you have raised.
Kind regards
Aaiasa
Better customer services
I have been contacting Better Customer Services for the past few months, requesting that they repair the step machines, which have been out of service for a long time, but nothing has been done. Today, I spoke with a gentleman named Ben to express my frustration. I explained that I am paying for an additional membership just to use their step machines and asked if they could at least provide a refund until the machines are fixed.
His response was a cold, dismissive “no,” with no apology or acknowledgment of the situation. I am honestly baffled and shocked by this response, especially considering that I pay for my son’s swimming lessons and even celebrated his birthday party at their facilities.
I am not asking for anything unreasonable. I am simply requesting that the step machines be repaired and that I be refunded for the period during which they are out of service.
2025年9月16日
自発的なレビュー
Better - Dorking Sports Centre からの回答
Hello Nawal,
Thank you for your feedback.
We appreciate you providing us with this valuable feedback as this helps us improve.
We apologise that you have not had a positive experience with us and hope we can get better.
We have forwarded your comments to the centre and have asked that they investigate the issues you have raised.
Kind regrads
Aaiasa
Aqua aerobics classes have been…
Aqua aerobics classes have been disrupted /inconsistent due to staffing popular classes like Pilates are always booked up in advance with little chance of waiting list places so as my membership is through the gp and it’s important for my health I’m not impressed
2025年8月4日
Better - Dorking Sports Centre からの回答
Hi Sheila,
Thanks for your review.
During the summer a lot of our instructors go on annual leave and whilst we will try to find cover, this is not always possible.
We appreciate you providing us with this feedback and have passed this onto the centre.
Warm Regards
Hazal
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