Better - Energise Leisure Centre レビュー 

51
TrustScore 5段階評価の4.5

4.3

Cornlands Road, YO24 3DX York, GB


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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

im using the healthwise scheme for older people who are not to well, after a rocky start long waiting times to be referred it has been very good monthly membership cheap with all classes thrown in im... もっと見る

企業が回答しました

5つ星のうち1の評価

I signed up for a monthly subscription The app is too difficult to down load so Ian unable to access any of the facilities and wasted my first month + subscription so will cancel future subscription... もっと見る

企業が回答しました

5つ星のうち5の評価

I attend the gym at least twice a week - some via healthwise. The environment is good and very accessible. It is also very clean and well managed. The staff are all very friendly, helpful and accessib... もっと見る

企業が回答しました

5つ星のうち5の評価

I recently signed my toddler up for swimming lessons and have been really impressed so far. Clean and spacious family cubicles in the changing rooms, tokens for lockers that can be bought by card paym... もっと見る

企業が回答しました


企業情報

  1. レジャー センター
  2. フィットネス センター
  3. 体育館
  4. 屋内プール
  5. 図書館
  6. 屋外プール

当該企業による記述

Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.


連絡先

  • Cornlands Road, YO24 3DX, York, 英国

4.3

優良

TrustScore 5段階評価の4.5

51件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

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4.3

すべてのレビュー

(51)

過去12か月のレビュー数: 5,353

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち1の評価

Dirty classes and more...

Dirty classes. Someone should clean after. It is not possible to lay down in dirty floor. There are so many empty rooms in the building. You should use them for different activities, so people can access classes. Do different types of classes like aikido, Tai chi etc.
Even the classes for yoga or pilates are too small. 15 people for these are not enough. Anyway there is room for improvement, and you know better.
Even in the gym there are a lot of treadmills. You can use the space of 3,4 of them to improve the equipment for weights with proper machines for weights.

2024年4月1日
Better - Energise Leisure Centre ロゴ

Better - Energise Leisure Centre からの回答

Hi Antonis,

Thank you for your review.

We are disappointed to hear of your experience at Energise and have passed on your feedback to the centres management team so they can investigate and improve for the future.

Warm Regards

Hazal

5つ星のうち1の評価

Charge women more than men

Increasing membership fees at DOUBLE the rate for me (female) to my husband (male) for exact same level of membership at the same centre. I actually joined before him so have longer loyalty as well! Class timetable just gets poorer with each passing year. Facilities not maintained well enough; it's just not worth the money.

My decision isn't because of financial restraints, it's because you're charging women more than men for the same membership type. It's called discrimination.

Please read the original statement. My husband and I have the same type of membership at the same venue. He is being charged less than me. There's no special discounts for him, he is being charged less than I am for the SAME memory type at the SAME gym. I'm sorry I don't have words of fewer syllables to spell that fact out more clearly for you.

The email just cited things like the war in Ukraine, which we all are very aware of, but it wasn't a specific response to my actual complaint.

I've already cancelled the membership because this centre has been going downhill for years, (holes in the swimming pool ceiling that existed pre-Covid and still haven't been fixed, lockers that don't work etc) - this place was actually better (pun intended) when it was run by York Council years ago. You won't even pay for proper Les Mills licenses.

2024年3月14日
自発的なレビュー
Better - Energise Leisure Centre ロゴ

Better - Energise Leisure Centre からの回答

Hi AZ,

I am aware that we have discussed this issue via email so I will not respond further. If you wish to discuss this further, please respond back to the email trail.

Have a lovely day.

Kind regards,

Charmaine

5つ星のうち2の評価

Don’t go if you look under 16

.Decent experience
.met people
.awful cables
.mid staff
.gets boring
.Packed
.Full of grandmas
.Strange rules
.strange price
.Odd stereotypes
.mainly a cardio based gym
Would recommend for people focusing on cardio and to start a gym journey but overall unfair for people who cant use weights because some other kid didn’t know what he was doing

2024年1月5日
自発的なレビュー
Better - Energise Leisure Centre ロゴ

Better - Energise Leisure Centre からの回答

Hi Bradley,

Thank you for your review.

If a customer is aged under 16, due to Health and Safety, they are limited by what is safe for them to use. Customers are not penalised if a few do not use the equipment correctly - it is purely based on what is safe for juniors to use, which is also why all juniors must complete an induction before they can attend the gym.

We pride ourselves on providing services for the whole community so are happy to hear that there are juniors and seniors working out together! This is excellent!

Warm Regards

Hazal

5つ星のうち5の評価

Induction in the gym with Matt.

Had an induction for the gym with Matt, he was great he noticed how nervous I was and really put me at ease by listening to my concerns and reassuring me. I left with a plan in place and knowing that if I needed any more help the staff would me more than happy to help.

2023年10月2日
Better - Energise Leisure Centre ロゴ

Better - Energise Leisure Centre からの回答

Hi Jackie,

Thank you for your review.

We are so happy to hear of your experience at Energise Leisure Centre and that Matt was able to help you with your fitness journey.

We have passed your comments to the centre.

Warm Regards

Hazal

5つ星のうち2の評価

Poor junior membership

They offer a junior membership yet the times for the gym are so limited it basically means you can never go. This goes with the swimming too, the timetable is so limited the membership is not worth the money.

2023年10月18日
Better - Energise Leisure Centre ロゴ

Better - Energise Leisure Centre からの回答

Hi Molly,

Thank you for your review.

Your membership gives you access to 4 centres for swimming (at any time) gym - during junior gym times only and 1 racquet sport a day.  For £23 a month this is an excellent price for what you receive.

I have checked and as you are over the age of 16, if you would like to be able to use the gym at any time, you can upgrade to a standard adult membership for Energise only, for £39.50 or if you are still studying you can change to our student area membership for £35.50 a month.

If you would like to change your membership, please visit the following link and fill in the online form: https://www.better.org.uk/amend-membership

Warm Regards

Hazal

5つ星のうち3の評価

Needs a lock of paint and some TLC…

Needs a lick of paint and some TLC within the building. Main gym doesn't look to bad but rest of gym (pool viewing area) feels a bit dilap.

Junior gym needs to be monitored more closely. My girlfriend and I went last week and there were a lot of young lads just there sat on the equipment not doing anything meaning nobody could get near the machines. A bit frustrating when we work full time, needed to get a workout in, get home, prepare tea, tend to our dog etc. If they're not using equipment, don't use it as a cool down area.

Apart from that, it's still a good place to exercise. Having been a member previously, it's a lot better managed by Better than it was under York Council.

2023年10月13日
Better - Energise Leisure Centre ロゴ

Better - Energise Leisure Centre からの回答

Hi Matt,

Thank you for your review.

We value your feedback about Energise and have passed your comments to the centre.

Warm Regards

Hazal

5つ星のうち4の評価

Excellent most of time

Excellent most of time but have had occasions where could t access bookings to view or book. I managed to do it via website instead of app

2023年8月26日
Better - Energise Leisure Centre ロゴ

Better - Energise Leisure Centre からの回答

Hi Sarah,

Thank you for your review.

We are happy that your experience with us is excellent most of the time and are sorry to hear you have had trouble booking occasionally.

Please do let us know if you are having any issues at the time so we can feed this back to our software developers.

Warm Regards

Hazal

5つ星のうち5の評価

it’s been very quick and easy

it’s been very quick and easy, from buying the membership and using it to book classes and use other stuff

2023年7月25日
Better - Energise Leisure Centre ロゴ

Better - Energise Leisure Centre からの回答

Hi Eleanor,

Thank you for your review.

We are happy to hear you are enjoying using your membership.

Warm Regards

Hazal

5つ星のうち5の評価

The wonderful staff

2023年7月18日
Better - Energise Leisure Centre ロゴ

Better - Energise Leisure Centre からの回答

Good Morning Gary,

Thank you for your lovely review.

We are delighted to hear that the staff were friendly and welcoming when you attended the Energise leisure centre recently. We hope you are enjoying the great ambience of the centre and the activities we have on offer. I will pass on your lovely feedback for the attention of the centre.

Kind regards,

Charmaine

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