Better - Glass Mill Leisure Centre レビュー 

Better - Glass Mill Leisure Centre からの回答

2025年6月27日

Hi Luke,

Thanks for your review.

We are sorry to hear about the way you found the facilities at Glass Mill and we have contacted the centre manager and area manager to report the issues you have raised and try to get this resolved.

Thank you for providing us with this feedback and hopefully we can do better.

Warm Regards

Hazal

Better - Glass Mill Leisure Centre からの回答

2025年6月18日

Good Afternoon Roy,

Thank you for your valuable feedback and comments.

We regard all feedback with the utmost seriousness. I will ensure that your comments are communicated to the center manager at Glass Mills.

Better - Glass Mill Leisure Centre からの回答

2025年6月4日

Hi Pepsinea,

We appreciate your feedback!

It’s wonderful to know that our team was able to help you and that the fitness instructor was both patient and supportive. Should you have any further questions or require assistance in the future, please feel free to contact us. We hope to see you again soon!

Warm regards,

Charmaine

Better - Glass Mill Leisure Centre からの回答

2025年5月22日

Hi Stephen,

I hope this message finds you well! I wanted to take a moment to express our heartfelt gratitude for your generous feedback. It’s fantastic to hear that our guards and reception team left such a positive impression during your recent visit. We take great pride in our staff's professionalism and dedication, so your kind words truly validate their hard work.

Rest assured, we'll be sharing your compliments with the whole team, as they will be thrilled to know their efforts made a difference. We are committed to maintaining high standards of service and are excited to continue delivering an excellent experience for you.

Thank you once again for your thoughtful note, and we look forward to serving you in the future!

Warm regards, 

Charmaine

Better - Glass Mill Leisure Centre からの回答

2025年5月22日

Hi Reem,

Thank you for taking the time to share your feedback. 

We're glad to hear you enjoyed the swimming pool at the Glass Mill Leisure Centre, but we're very sorry to learn about the condition of the changing rooms and overall hygiene. This is certainly not the standard we strive to maintain, and we take your comments seriously. We’ve shared your concerns with our facilities team and will be taking immediate steps to address the cleanliness issues. We appreciate your input—it helps us improve, and we hope to provide a much better experience on your next visit.

Kind regards,

Charmaine

Better - Glass Mill Leisure Centre からの回答

2025年5月21日

Hi Tracey,

Thank you for taking the time to share your feedback. 

We're very sorry to hear about your recent experience and sincerely apologise for the cleanliness and timing issues you've described at the Glass Mill Leisure Centre. This is not the standard we aim to uphold, and your comments have been shared with our facilities and operations teams for immediate review and action.

We’re committed to providing a clean, safe, and enjoyable environment for all our members and guests, and we will be addressing these concerns directly with the centre management team.

Thank you again for your feedback — it helps us do better.

Kind regards,

Charmaine

Better - Glass Mill Leisure Centre からの回答

2025年5月21日

Hi Mary,

Thank you for taking the time to share your feedback. We're glad to hear you’re enjoying our gym facilities and appreciate your kind words about the equipment and design of our building.

We’re truly sorry to hear about the hygiene issues you’ve experienced, particularly in the female toilets. This falls well below the standards we strive to maintain, and we sincerely apologise for the inconvenience and frustration it caused. Your feedback has been taken seriously, and we’re actively working with our cleaning and maintenance teams to ensure that supplies are consistently stocked and cleanliness is prioritised.

Thank you again for bringing this to our attention—we’re committed to making meaningful improvements and hope to restore your confidence in our facility.

Kind regards,

Charmaine

Better - Glass Mill Leisure Centre からの回答

2025年4月24日

Hi Eneko,

Thanks for your review.

We are sorry to hear that you are finding it difficult to swim at Glass Mill. As a very popular site, the demand is high, but as a member you will get access to 7 days advance booking, so have priority over non-members!

We hope this helps and thanks again for your feedback!

Warm Regards

Hazal

Better - Glass Mill Leisure Centre からの回答

2025年4月10日

Hello Daniela,

We appreciate your kind feedback!

It’s wonderful to learn that you had a great experience with our team and coaches. We aim to offer a range of options to meet diverse needs, and it’s fantastic to hear that you found it beneficial. We eagerly anticipate your participation in more of our classes in the near future!

Kind regards,

Charmaine

Better - Glass Mill Leisure Centre からの回答

2025年4月10日

Hi,

Thank you for your feedback. We apologise for the cleanliness issues you encountered in the women's replacement and shower cabins at the Glass Mill Leisure Centre. We take cleanliness and guest comfort seriously and will be sure to address this with our housekeeping team to ensure a better experience for future guests. We appreciate your comments and hope to have the opportunity to provide you with a cleaner and more pleasant stay next time.

Kind regards,

Charmaine

Better - Glass Mill Leisure Centre からの回答

2025年4月2日

Hi Mrs Gemmell,

Thank you so much for your lovely review.

We are delighted to hear that Alex was able to guide you through the equipment in such a professional and personable way. We strive to provide a great experience, and it’s wonderful to know that Alex was able to help you feel confident with the equipment. If you have any more questions or need further assistance, don’t hesitate to reach out!

Warm regards,

Charmaine

Better - Glass Mill Leisure Centre からの回答

2025年3月11日

Hi Roshan,

Thanks for your review.

We are so pleased that you recognise how important our leisure facilities are for the communities we serve!

Warm Regards

Hazal

Better - Glass Mill Leisure Centre からの回答

2025年2月14日

Good Afternoon Hayley,

Thank you so much for your wonderful review! 

We're thrilled to hear that you enjoyed our facilities, found the staff friendly, and appreciated our location. It’s always great to know that recommendations lead to positive experiences! We look forward to welcoming you again in the future.

Kind regards,

Charmaine

Better - Glass Mill Leisure Centre からの回答

2025年2月14日

Good Afternoon Hannah,

Thank you so much for your kind words! 

We're thrilled to hear that our staff made your booking experience smooth and enjoyable. We truly appreciate your recommendation to friends and family and look forward to welcoming you back to Glass Mill soon! If you ever need assistance, don't hesitate to reach out.

Kind regards,

Charmaine

Better - Glass Mill Leisure Centre からの回答

2025年1月8日

Good Evening Jandad,

I hope this message finds you well.

Thank you for taking the time to share your feedback with us. We are delighted to hear that you are enjoying your membership at the Glass Mill Leisure Centre. It’s wonderful to know that our facilities and services are meeting your expectations and contributing to a positive experience.

If there are any specific aspects of the centre that you particularly appreciate or if you have suggestions for improvement, please feel free to let us know. Your input is invaluable as we strive to enhance our offerings for all members.

Looking forward to seeing you at the centre soon!

Best regards, 

Charmaine

Better - Glass Mill Leisure Centre からの回答

2024年11月20日

Hi Daniel,

Thanks for your review.

We are disappointed to hear you are unhappy with the facilities at Glass Mill.

We offer a range of different memberships and locations which might be better suited.

I include our join page below so you can look at the different memberships we offer.

Online Joining (https://memberships.better.org.uk/centre/glass-mill-leisure-centre)

Warm Regards

Hazal

Better - Glass Mill Leisure Centre からの回答

2024年10月31日

Good Evening Joyce,

Thank you for taking the time to share your review with us.

We are thrilled to hear that your interactions with our staff have been positive. It's wonderful to know that they took the initiative to walk you through the different gym equipment and provided personalised guidance to help you achieve your fitness goals. Our team is dedicated to ensuring that all our members feel supported on their fitness journeys.

However, we are genuinely disappointed to learn about your experience at the Glass Mill Leisure Centre. It is always our aim to deliver outstanding customer service and maintain our facilities to the highest standards. Hearing that this did not meet your expectations is concerning to us, and we sincerely apologize for any inconvenience you faced during your visit. We value your feedback as it is vital for helping us improve our services. Please know that we are looking into this matter to ensure it does not happen again in the future.

Thank you once again for your insights, and we hope to have the opportunity to provide you with a more enjoyable experience next time.

Best regards, 

Charmaine

Better - Glass Mill Leisure Centre からの回答

2024年10月23日

Hi Ben 

Thank you for your review

It is great to see you are enjoying your experience at the Glass Mill Leisure Centre and the staff have created a welcoming environment. 

We hope you have the opportunity to try the other facilities available, such as the swimming pool and the classes available. 

Thank you for choosing Better. 

Kind regards

Amir

Better - Glass Mill Leisure Centre からの回答

2024年9月18日

Hi Elena,

Thanks for your review.

It is brilliant to hear that you have found the booking system easy to use.

Warm Regards

Hazal

Better - Glass Mill Leisure Centre からの回答

2024年9月11日

Good afternoon Vinicius,

We sincerely appreciate you taking the time to share your feedback with us.

It brings us immense joy to learn that you are thoroughly enjoying your membership at the Glass Mill Leisure Centre. We take great pride in ensuring that our facilities are not only kept clean and well-maintained but also exceed our members' expectations. Your positive review serves as a testament to our commitment to providing a top-notch experience for all our valued members.

Thank you once again for your kind words. We look forward to continuing to serve you and make your leisure time as enjoyable as possible.

Kind regards,

Charmaine