Hatfield pool is filthy, changing rooms are disgusting. Also wish they would put better music in the gym ( travellers lane ) in the mornings.
企業が回答しました
所在地
所在地を変更Lemsford Road, AL10 0DH Hatfield, GB
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
An amazing swimming crash course! Booking was simple, and Erin was a fantastic, patient instructor. My daughter was excited for every daily lesson, and her water anxiety is now completely gone. She fe... もっと見る
企業が回答しました
Wondeful swim school, the teachers are friendly, patient and build the children’s confidence in themselves. Since starting Hatfield Swim School just a few weeks ago, my son has swam independently... もっと見る
企業が回答しました
Elise has been a fantastic swimming teacher. I’ve only just started my lessons with her, but she has been friendly, patient, and encouraging from the very beginning. She creates a comfortable learning... もっと見る
企業が回答しました
企業情報
当該企業による記述
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
連絡先
Lemsford Road, AL10 0DH, Hatfield, 英国
4.3
優良
80件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
My son attends the SEND swimming…
My son attends the SEND swimming lessons and the difference in him since joining has been incredible. He has become so much more confident in the water and genuinely looks forward to every session.
Mae is absolutely amazing with all of the children. She has such patience and understanding, and it’s clear how much effort goes into supporting each child individually. The team always finds ways to tailor the lessons to each child’s needs while still encouraging them to grow and improve week by week.
My son hasn’t been this happy or confident in an activity before, and I’m so grateful to Mae and the whole team for creating such a supportive and positive environment for the children. It really means a lot to our family.
2026年3月6日
自発的なレビュー
Better - Hatfield Swim Centre からの回答
Hi Mia,
Thank you for your fantastic review!
We are so delighted to hear that your son is enjoying his swimming lessons at Hatfield Swim Centre.
Customers and communities are at the heart of everything we do and are happy that this has been reflected in the service you have received.
Warm Regards
Hazal
Amazing swim teachers.
Absolutely fantastic SEND swimming classes, Mae is amazing with my son providing a no pressure and play based swim lesson, Mae just gets it and is so knowledgeable. My son wanted to go back the next day after his swim lesson which speaks volumes. My son has also done 1 to 1 sessions with Elise and Gemma and I couldn't recommend the team enough.
2026年2月26日
自発的なレビュー
Better - Hatfield Swim Centre からの回答
Hi Carli
Thank you for your review and your recommendation.
We are very pleased to hear how much your son is enjoying his swimming classes, and it is great to know that Mae is creating a wonderful environment for your son to learn in.
We’re also delighted that his 1‑to‑1 sessions with Elise and Gemma have been so positive!
Your feedback will be passed on to the team at Hatfield Swim Centre, and we look forward to your son enjoying his next lesson.
Kind Regards
Amir
Staff were professional as they…
Staff were professional as they assisted me with my lessons and also I gained confidence from their lessons.
2025年9月18日
Better - Hatfield Swim Centre からの回答
Hi Ruth
Thank you for your review.
It is great to know that the staff at Hatfield Swim Centre have been able to assist in such a great way during your lesson.
We are very pleased to see that, through your hard work and guidance from teachers, you have gained confidence. We hope this continues!
Kind Regards
Amir
Very tidy,clean & friendly place both Staff & Members are helpful and friendly.
Very tidy,clean & friendly place, Staff & other members
2026年2月1日
Better - Hatfield Swim Centre からの回答
Hello Terry,
Thank you for your review.
We are delighted to know that you found The Hatfield Swim Centre very clean and tidy. Also, the staff and members were very exceptionally friendly.
We look forward to seeing you again soon.
Kind regards
Hatfield swimming centre no hot water…
Hatfield swimming centre no hot water in showers for 3-4 days
2026年1月14日
Better - Hatfield Swim Centre からの回答
Hi,
Thanks for your review.
We can confirm that the engineers have been on site today (16/01) and the issue should be now be resolved.
Warm Regards
Hazal
Brilliant kids party with inflatables…
Brilliant kids party with inflatables and diving boards! The staff were super friendly and helpful, and it was amazing to have the pool to ourselves
2025年11月29日
自発的なレビュー
Always a lovely party here
Always a lovely party here! Friendly and welcoming, kids love it!
2025年11月29日
自発的なレビュー
Better - Hatfield Swim Centre からの回答
Hello Sarah,
Thank you so much for your comments and feedback.
Kind Regards
Absolutely brilliant concierge called…
Absolutely brilliant concierge called Gemma who was so helpful and sorted out all my queries. Very patient and kind. Understood everything as she explained it clearly. What a brilliant asset!
2025年11月24日
自発的なレビュー
Better - Hatfield Swim Centre からの回答
Thank you for your lovely feedback, Becca!
We’re so glad Gemma was helpful, patient, and clear in sorting your queries. She’s a real asset to the team, and we appreciate you sharing your experience!
Today Mae helping so much me to do my…
Today Mae helping me so much to do my membership in Hatfield Swimming Centre. Lovely lady and very helpful person. Thanks a lot, Mae!
Daniela
2025年11月25日
自発的なレビュー
Better - Hatfield Swim Centre からの回答
Hello Daniela
I truly appreciate your wonderful comments! I’ll make sure to share your feedback with Mae.
Kind Regards
Wondeful swim school
Wondeful swim school, the teachers are friendly, patient and build the children’s confidence in themselves.
Since starting Hatfield Swim School just a few weeks ago, my son has swam independently for the first time and we are so proud of him. He has found learning to swim really challenging and spent 2 years at another swim school without much progress, but Hatfield has worked so well for him.
We look forward to sending our younger sons soon!
2025年11月14日
自発的なレビュー
Better - Hatfield Swim Centre からの回答
Hello Rio,
Thank you very much for your comments and feedback.
Kind Regards
Swimming lessons
Both of my boys enjoy going swimming to this centre staff are friendly and the teachers are helping the children .Very happy with the service
2025年11月14日
自発的なレビュー
Better - Hatfield Swim Centre からの回答
Dear Katerina,
Thank you for sharing your feedback with us.
We’re very happy to hear that your boys enjoy their swimming sessions at our facilities.
We hope you will continue to enjoy visiting us more and more in the future.
Jacuzzi not working
Jacuzzi not working. That’s always problem in this swimming pool. You pay a lot of money and you don’t get what you actually pay for.
2025年11月13日
自発的なレビュー
Better - Hatfield Swim Centre からの回答
Hello Eva,
Thank you for sharing your feedback with us. We’re sorry to hear about the ongoing issue with the Jacuzzi at Hatfield Swim Centre and understand how frustrating this must be, especially when you expect full access to the facilities you’ve paid for.
Our team is aware of the problem and is working to resolve it as quickly as possible.
Thank you for bringing this to our attention, and we appreciate your patience while we work on improving your experience.
Kind Regards
Teachers take an interest!
The teachers care and take a personal interest in your child's development, not just shouting instructions.
Very helpful poolside and reception staff.
2025年11月12日
自発的なレビュー
Better - Hatfield Swim Centre からの回答
Hi Kyran,
Thank you so much for your wonderful review!
We're so happy to hear that the Swim Instructors have been so supportive during your lessons with us.
It's also great to know how helpful the staff have been at poolside and reception.
We really appreciate your feedback!
Warm Regards,
Kaisha
Better - Hatfield Swim Centre からの回答
Hello Michael,
Thank you for your comments and feedback.
Warm regards
An amazing experience with Better
An amazing experience with Better - I get a lot with my membership and as a disabled customer, this site in particular are brilliant with being inclusive!
2025年11月5日
Better - Hatfield Swim Centre からの回答
Dear Hannah,
We are delighted to hear that you feel welcomed in our facilities.
Your comfort and satisfaction are our top priorities, and it’s wonderful to know that we are meeting those expectations.
If there’s anything more we can do to enhance your experience or if you have any specific feedback, please don’t hesitate to let us know.
We appreciate your input and are here to ensure you have the best possible experience with us.
Warm regards,
Sara
Lovely staff and great value for money.
2025年10月29日
Better - Hatfield Swim Centre からの回答
Hi Barbara
Thank you for your review.
We are very pleased to see that you have had the opportunity to meet the staff at Hatfield Swim Centre, and the Better price plans work well for you!
We hope you continue to enjoy the facilities, and thank you for choosing Better.
Kind Regards
Amir
I got like half an hour just because I…
I got like half an hour just because I wanted arm bands just to flot and go kicked out even tho I can touch the bottom and didn’t even give me a refund
2025年8月17日
自発的なレビュー
Better - Hatfield Swim Centre からの回答
Hello Blue shirt Guy
Thank you for your feedback.
We appreciate you providing us with this valuable feedback as this helps us improve.
We apologise that you have not had a positive experience with us and hope we can get better.
We have forwarded your comments to the centre and have asked that they investigate the issues you have raised.
Kind regards
Aaiasa
Better - Hatfield Swim Centre からの回答
Hi Jacqui
Thank you for your review.
It is great to see you find your Better membership good value for money, and the staff at the Hatfield Swim Centre have been able to assist when needed.
We hope you continue to enjoy the facilities, and thank you for choosing Better!
Kind Regards
Amir
Booked an induction for gym
Booked an induction for gym, which was cancelled due to 'timetable changes' and cannot rebook for over a week, I don't know how to access the area yet so I don't want to sign a waiver and get lost etc, this is wasting half a month of the membership I've paid for, up front.
2025年8月6日
Better - Hatfield Swim Centre からの回答
Hello Lucy,
Thank you for your feedback!
We appreciate you providing us with this valuable feedback as this helps us improve.
We apologise that you have not had a positive experience with us and hope we can get better.
We have forwarded your comments to the centre and have asked that they investigate the issues you have raised.
King regards
Aaiasa
Better - Hatfield Swim Centre からの回答
Hi YVK,
Thank you so much for taking the time to share your feedback with us!
We’re thrilled to hear that you enjoyed your experience at the Hatfield Leisure Centre. Your satisfaction is incredibly important to us, and it's wonderful to know we met your expectations. We truly appreciate your support and look forward to welcoming you back soon for another enjoyable visit.
Best regards,
Charmaine
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