Hatfield pool is filthy, changing rooms are disgusting. Also wish they would put better music in the gym ( travellers lane ) in the mornings.
企業が回答しました
所在地
所在地を変更Lemsford Road, AL10 0DH Hatfield, GB
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An amazing swimming crash course! Booking was simple, and Erin was a fantastic, patient instructor. My daughter was excited for every daily lesson, and her water anxiety is now completely gone. She fe... もっと見る
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Wondeful swim school, the teachers are friendly, patient and build the children’s confidence in themselves. Since starting Hatfield Swim School just a few weeks ago, my son has swam independently... もっと見る
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Elise has been a fantastic swimming teacher. I’ve only just started my lessons with her, but she has been friendly, patient, and encouraging from the very beginning. She creates a comfortable learning... もっと見る
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企業情報
当該企業による記述
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
連絡先
Lemsford Road, AL10 0DH, Hatfield, 英国
4.3
優良
80件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
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Hatfield Swimming pool
Hatfield swimming pool
Had a disappointing swimming experience today. The free swim area was overcrowded with around 10 people in a 5x4 meter space. Meanwhile, the rest of the pool was taken up with swimming lessons, with only 2 people per lesson. The lane swim was also closed off for lessons with just 2 people. It felt like the pool was more focused on lessons than accommodating general swimmers. Hopefully, you can review the pool's capacity and scheduling to provide a better experience for all.
2025年7月25日
自発的なレビュー
Better - Hatfield Swim Centre からの回答
Hello Stuart,
Thank you for providing your feedback. We sincerely regret to learn that your experience at the center did not meet your expectations.
We have duly noted your comments and will ensure that they are communicated to the center manager.
Kind regards.
Great class by instructor Andy really…
Great class by instructor Andy really enjoyed his pilates and aqua fit. Great staff in general at the centre. Temperature in the changing rooms need attention and smell in the shower area unpleasant.
2025年7月2日
Better - Hatfield Swim Centre からの回答
Hi Catherine,
Thank you for your review.
We're delighted to hear you enjoyed Andy’s Pilates and Aqua Fit classes. It's also great to hear that the centre team has made a positive impression.
We do appreciate you highlighting the issues with the changing room temperature and the shower area. We're sorry this affected your experience and have passed your feedback on to the General Manager at the Hatfield Swim Centre.
Kind Regards
Amir
Thanks again for your feedback and continued support — we look forward to welcoming you back soon!
Good pool and health centre
2025年7月3日
Better - Hatfield Swim Centre からの回答
Hi Customer
Thank you for your review.
It is great to see you are enjoying the facilities at the Hatfield Swim Centre and thank you got choosing Better!
Kind Regards
Amir
The facilities are nice
The facilities are nice, offer many opportunities, nice staff. The water in the pool is often too warm for swimming. There is a lack of organization of swimmers in the pool, some swimmers limit the swimmers in the fast line with their slow swimming. The lifeguards are indifferent to the swimmers' complaints.
2025年6月30日
Better - Hatfield Swim Centre からの回答
Hi Anonyme,
Thank you for taking the time to share your feedback. We're glad to hear you appreciate our facilities, the variety of opportunities we offer, and the friendliness of our staff.
We’re sorry to hear about your concerns regarding the pool experience. We understand how important water temperature and proper lane organization are for swimmers. Your comments about the fast lane usage and lifeguard responsiveness are taken seriously, and we’ll review our procedures to ensure a more structured and supportive environment in the pool area.
Your input helps us improve, and we hope to provide you with a better experience on your next visit. Please don’t hesitate to reach out directly if you’d like to discuss this further.
Kind regards,
Charmaine
Better - Hatfield Swim Centre からの回答
Hi Anna,
Thanks so much for your feedback! We're glad you’re enjoying the relaxed vibe and the convenience of quieter afternoons at the Hatfield Swim Centre. It's great to hear that our gym is meeting your expectations.
Looking forward to seeing you again soon!
Best regards,
Charmaine
I try to swim at least 3 times a week
I try to swim at least 3 times a week. The changing rooms, showers and pool area are clean and the staff are friendly and helpful. However, it would be nice if the pool was a little bit warmer but that is just personal preference
2025年5月14日
Better - Hatfield Swim Centre からの回答
Hi Carolyn,
Thanks for your review.
We are so glad to hear that the staff at Hatfield Swim Centre have been so friendly and helpful and have passed on your feedback about the pool temperature!
Warm Regards
Hazal
Excellent facilities and helpful staff
Excellent facilities and helpful, friendly staff. Thank you
2025年5月6日
Better - Hatfield Swim Centre からの回答
Hi HD,
Thank you so much for your wonderful review!
We are absolutely delighted to hear that you enjoyed our facilities at the Hatfield Leisure Centre and that our staff made a positive impact on your experience. Our team works tirelessly to ensure that every guest feels welcomed and has everything they need for a memorable stay. It’s great to know that we were able to meet your expectations.
We truly appreciate your feedback and look forward to welcoming you back soon for another fantastic experience. If there’s anything specific you’d like to see during your next visit, please don’t hesitate to let us know!
Warm regards,
Charmaine
Went to the Hatfield swim centre to try…
Went to the Hatfield swim centre to try the diving with the kids. The staff there were great. They took the time to sort out some issues rather than say a blanket no (which would have been easier for them).
Great service.
2025年3月2日
自発的なレビュー
Better - Hatfield Swim Centre からの回答
Hi Richard,
Thank you for sharing your wonderful experience!
We're so glad to hear that you and your kids had a great time at the Hatfield Swim Centre. Our team always aims to provide exceptional service, and it’s fantastic to know that they took the time to resolve any issues you faced, rather than simply saying no. We believe in making every visit enjoyable and ensuring that everyone feels supported.
Your feedback means a lot to us, and we hope to welcome you back for many more fun moments in the future!
Warm regards,
Charmaine
Better - Hatfield Swim Centre からの回答
Hi Massimo,
Thanks for your review.
We are sorry to hear that you are unhappy.
To look into this further, we have sent you a 'find reviewer' to gather your contact information.
Please provide this so we can assist you.
Warm Regards
Hazal
Better - Hatfield Swim Centre からの回答
Good Evening Dazza,
Thank you for taking the time to share your thoughts in your review.
We are thrilled to learn that you are enjoying your membership at the Hatfield Swim Centre. It brings us great joy to hear that our staff members have consistently provided you with helpful and friendly service during your visits.
Your insights are invaluable to enhancing the overall experience for all our members.
Thank you once again for your kind words. We look forward to seeing you at the centre soon!
Kind regards,
Charmaine
Better - Hatfield Swim Centre からの回答
Good Afternoon Alex,
We’re so glad to hear from you!
Thank you for sharing your thoughts with us. It’s wonderful to know that you’re having a fantastic time with your membership at the Hatfield Swim Centre! We’re thrilled that you find the centre clean and well-maintained during your visits. We hope you keep enjoying all the amazing facilities available to you!
We can’t wait to see you at the centre again soon!
Warm regards,
Charmaine
Better - Hatfield Swim Centre からの回答
Hi FM
We are very pleased to see the staff and fellow members are creating a nice and friendly environment at the Hatfield Swim Centre.
We hope you continue to enjoy your time with us and thank you for leaving a review.
Kind Regards
Amir
Swimbies with tony
My son does the swimbies with tony every friday morning and he absolutely loves it! My son was scared of water touching his face before coming to the sessions now he splashes and jumps in. Tony sings nursery rhymes with the children and is in the pool with the children which helps their experience. My son always has a happy smile on his face while swimming. Tony is brilliant he laughs with the children sings with them and helps them.
2025年1月17日
自発的なレビュー
Better - Hatfield Swim Centre からの回答
Hi Kiera
Thank you for your review.
We are very pleased to see your son is enjoying the Swimbies lessons and that the instructor Tony is creating such a good experience for all the children.
We hope Tony has a nice singing voice!
Your feedback has been forwarded to the General Manager at the Hatfield Swim Centre. We hope your son continues to enjoy his swimming lessons and gains the confidence he desires.
Kind Regards
Amir
staff are professional and informative
staff are professional and informative. my granddaughter takes swimming lessons, she has progressed very quickly, thanks to the patience and excellent standards of teaching by the instructors.
the only thing i find to be annoying is, that other pool users claim family changing rooms by leaving their clothes in the cubicles.
2024年11月30日
Better - Hatfield Swim Centre からの回答
Good Morning Janet,
Thank you for taking the time to share your thoughts with us.
We are thrilled to hear about your daughter’s progress in her swimming skills since she began her lessons at the Hatfield Swim Centre. It's wonderful to see her developing confidence and competence in the water, I’m sure this is a rewarding experience for both of you. We are also pleased to know that our staff and instructors have consistently provided a professional and informative environment during your visits. Their commitment to our swimmers’ development is something we take great pride in.
However, we sincerely apologise for the inconvenience you've encountered with other customers reserving the private cubicles by leaving their belongings unattended. We understand how frustrating this can be, especially when everyone deserves equal access to the facilities. Please rest assured that we are looking into this matter to find a solution that will ensure all guests can enjoy our amenities fairly and without disturbance.
Thank you once again for your insights. If you have any further feedback or suggestions, please feel free to reach out.
Warm regards,
Charmaine
Another 5* visit!
2024年11月30日
自発的なレビュー
Better - Hatfield Swim Centre からの回答
Good Morning Brad,
I hope this message finds you well!
Thank you so much for taking the time to share your feedback with us. We are thrilled to hear that you are enjoying your membership at the Hatfield Swim Centre. It's wonderful to know that our facilities and services are meeting your expectations and contributing positively to your experience.
We truly value your input and strive to provide the best experience possible.
Wishing you many more enjoyable swims!
Best regards,
Charmaine
A Swimming Success and Very Impressed
I’ve been really impressed with the swimming lessons my daughter has been taking at Hatfield swimming centre she has autism and struggle to communicate and understand instructions In just over a month, she’s made amazing progress! Lily, her instructor, has a wonderful approach, making everything calm and playful. The use of floats, pool noodles, and fun little games really keeps the lessons engaging. My daughter looks forward to every session, and I can see her confidence growing in the water. Highly recommend these lessons for anyone looking to help their child learn to swim in a fun and supportive environment!.
2024年11月27日
自発的なレビュー
Better - Hatfield Swim Centre からの回答
Hi Adam,
Thanks for your review.
We are delighted to hear that your daughter has made such amazing progress and hope she continues to enjoy her lessons at Hatfield!
Warm Regards
Hazal
Lessons aren’t too full
Lessons aren’t too full, teachers are friendly and good with the kids
2024年11月27日
自発的なレビュー
Better - Hatfield Swim Centre からの回答
Good Evening Stacey,
Thank you for taking the time to share your thoughts with us.
We are thrilled to hear that your child is finding joy in their swimming lessons at the Hatfield Swim Centre. It’s wonderful to know that the engaging atmosphere created by our friendly and professional swimming instructors is making a positive impact on their experience. We strive to ensure that every young swimmer feels supported and encouraged as they develop their skills. If you have any further feedback or suggestions, please feel free to share. We’re here to help!
Best regards,
Charmaine
The centre was very helpful and clean
The centre was very helpful and clean, my son really enjoyed the support and help throughout the swimming lessons this week
2024年11月25日
自発的なレビュー
Better - Hatfield Swim Centre からの回答
Hi Nick,
Thanks for your review.
We are so pleased to hear that Hatfield Swim Centre is clean and that the staff have been so helpful.
Warm Regards
Hazal
Have had several issues at the…
Have had several issues at the reception from payment to cancelation to changing class times.
2024年11月16日
Better - Hatfield Swim Centre からの回答
Hi Priti
We are sorry to hear about your recent experience at our centre.
An email has been sent to you regarding your experience and we will do our best to resolve any outstanding issues you may be facing.
Kind Regards
Amir
Great customer service and great centre
Great receptionist with glasses (didn't catch her name) made us feel welcomed while we visited on holidays. The centre catered to all our needs and we will definitely be back again !
2024年10月3日
自発的なレビュー
Better - Hatfield Swim Centre からの回答
Hi Nate,
Thanks for your email.
It is fantastic to hear of your great experience at Hatfield Swim Centre and we hope to see you there again soon!
Warm Regards
Hazal
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