Excellent Service from Staff The staff that attended to me Shakyle was quite helpful. He made the whole registration process seamless. He took me through the facility, how to use the gadgets I nee... もっと見る
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所在地
所在地を変更Marble D off Claremont rd, NW2 1XQ Brent Cross, GB
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My child has been going here for a while now for basketball sessions. However, there was no communication from management as to why his previous coach was removed. He finds basketball less enjoyable... もっと見る
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I would like to take the time to give some positive feedback about Jonathan, who assisted me with an issue regarding my gym membership. I normally feel quite nervous when speaking to people... もっと見る
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It's my local branch, easy to get to. Staff are friendly & very helpful. Facilities are clean & welcoming. Good fitness space & varied activities.
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企業情報
当該企業による記述
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
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Marble D off Claremont rd, NW2 1XQ, Brent Cross, 英国
3.2
まあまあ
35件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
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レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
My son has been going to this…
My son has been going to this basketball sessions for years and now there problems with the management and they are also not informing us that they fired the coach that we have been training with for years
2026年9月12日
自発的なレビュー
Better - Hendon Sports Centre からの回答
Hi Adam,
Thank you for taking the time to share your feedback.
We’re sorry to hear about the frustration caused by the recent changes to your son’s basketball sessions, especially after he has trained with the same coach for several years.
We understand how important consistency and clear communication are for both children and parents, and we truly appreciate you sharing your concerns with us.
We hope your son continues to enjoy his basketball sessions and that we can provide a more positive experience for you both moving forward.
Kind regards,
Suheera
Poor management
My child has been going here for a while now for basketball sessions. However, there was no communication from management as to why his previous coach was removed. He finds basketball less enjoyable and has been coming home disappointed. I find this unacceptable and honestly disappointing too. I have also noticed, the older kids have been receiving less support.
Their reception staff is kind i have nothing against them.
2026年9月12日
自発的なレビュー
Better - Hendon Sports Centre からの回答
Hi Aaron,
Thank you for your review!
We're sorry to hear that your son is no longer enjoying his Basketball sessions.
We advise contacting the following if you have any questions regarding this, and we're more than happy to escalate this to the relevant team.
Please see the following:
Hendon@GLL.ORG
Thank you again for your feedback!
Warm Regards,
Kaisha
Jonathan’s amazing customer service/ Belfast
I would like to take the time to give some positive feedback about Jonathan, who assisted me with an issue regarding my gym membership.
I normally feel quite nervous when speaking to people over the phone, but Jonathan immediately made me feel comfortable and at ease. He was cheerful, friendly, patient and extremely helpful throughout the whole conversation.
He listened to my issue, took the time to understand what I needed and resolved the problem straight away. I never felt rushed or uncomfortable, and his calm and positive attitude gave me confidence.
Jonathan genuinely made my day. It is not often that you come across someone who provides such excellent customer service, and I really appreciated the way he treated me.
I believe you should have a lot more “Jonathans” working in customer service! He is a real credit to your organisation and deserves recognition for the excellent service he provided.
Thank you, Jonathan, for making what could have been a stressful situation into such a positive experience.
2026年8月21日
自発的なレビュー
Better - Hendon Sports Centre からの回答
Hi Karen,
Thank you for taking the time to share such wonderful feedback about Jonathan.
We are delighted to hear that he was able to make you feel comfortable and at ease, and that his friendly, patient, and professional approach helped turn your experience into such a positive one. Providing supportive and effective customer service is extremely important to us, and it is fantastic to know that Jonathan listened carefully to your concerns and resolved the issue so efficiently.
Your kind words and recognition mean a great deal, and we will ensure that your feedback is shared with Jonathan and his management team. We are proud to have colleagues who go above and beyond for our customers, and it is especially rewarding to hear when their efforts make such a lasting difference.
Thank you again for your thoughtful comments and for recognising Jonathan's excellent service.
Warm Regards,
Hazal
Terrible experience. Terrible staff, especially Jenny.
Shit class. Shit instructors. Shit equipment. Shit manners. Absolute shit.
Staff extremely rude and racist.
I entered a class as a first timer, instead of feeling welcome, I was publicly shamed and spoken to in a racist manner. I was spoken to like a little kid by the instructor, her name is Jenny, all because I accidentally sat at a mat that was empty not knowing someone had already claimed that spot.
The instructor was extremely dismissive and passive, using her hand to gesture for me to go to the door like a dog.
Never felt so unwelcome and isolated.
Terrible experience. Cancelled my membership and never entering their building ever again.
2026年8月21日
自発的なレビュー
Better - Hendon Sports Centre からの回答
Hi Omaima,
Thank you for taking the time to share your feedback. We're very sorry to hear that your experience left you feeling unwelcome and unsupported.
We expect all customers to be treated with courtesy, respect, and professionalism, and we are disappointed to learn that this was not your experience. We recognise how upsetting it can be to feel dismissed or singled out when attending a class, particularly as a first-time visitor.
We appreciate you bringing these concerns to our attention and sharing your experience with us.
Warm Regards,
Hazal
Excellent Service from Staff
Excellent Service from Staff
The staff that attended to me Shakyle was quite helpful. He made the whole registration process seamless. He took me through the facility, how to use the gadgets I need for my personalised fitness exercise. He also attended promptly to my enquiry via email after my visit to the gymn.
2026年7月16日
Better - Hendon Sports Centre からの回答
Hi Oluwabunmi,
Thank you for your wonderful feedback.
We're delighted to hear that Shakyle provided such helpful support and made your registration process seamless. It's fantastic to know that he took the time to show you around the facility, explain the equipment relevant to your fitness goals, and followed up promptly with your email enquiry after your visit.
Providing a welcoming and supportive experience for our members is extremely important to us, and your kind comments will be shared with Shakyle and the team. Thank you for taking the time to recognise his excellent service.
Warm Regards,
Hazal
Couldn't get my barcode too come on my…
Couldn't get my barcode too come on my app so was having too explain this gor 15mins each time I went gym so have cancelled too much agro
2026年7月3日
Better - Hendon Sports Centre からの回答
Hi Debs,
Thank you for taking the time to share your feedback.
We're sorry to hear about the difficulties you experienced accessing your barcode through the app. We appreciate how frustrating it must have been having to explain the issue on each visit, and we're sorry this led to you cancelling your membership.
We appreciate you bringing this to our attention and will ensure your feedback is shared with the relevant team as we continue to improve our services.
Kind regards,
Suheera
Everything is very clean
Everything is very clean, the staff are very friendly and supportive.
A special thank you to the trainers, they are highly professional
2026年7月8日
Better - Hendon Sports Centre からの回答
Hi Marie,
Thank you for your kind feedback.
We’re really pleased to hear that you found everything clean and well maintained, and that our staff were friendly and supportive during your visit. It’s especially great to hear your recognition of the trainers and their professionalism, as they work hard to provide the best possible experience for our customers.
Your comments will be shared with the team, and we look forward to welcoming you back again soon.
Warm Regards,
Hazal
Gymnastics coaches awful
Coaches were passive, disinterested and made no effort to induct my child to their first lesson. Were then told (in front of her) it was her fault for not asking for help. From the 3 instructors who were sat on the side not engaging with children.
2026年5月24日
Better - Hendon Sports Centre からの回答
Hi Lucy,
Thank you for your review!
We understand that you were previously in contact with us regarding the incident you've highlighted above.
We'd love to discuss further with you if you have the time, and we've spoken to the relevant individuals regarding this.
We deeply apologise for the interaction and the impact this had on you and your little one.
Thank you again for raising this with us!
Warm Regards,
Kaisha
Need a better take care of the…
Need a better take care of the equipments There's no pads on the bars When you need to use them and leg press machine wasn't fix for more than 2 weeks we left without it being fixed , Joining fee is unnecessarily if you were a Previous member for more then a year specially with all this living crisis
2026年4月27日
Better - Hendon Sports Centre からの回答
Good Afternoon,
Thank you for your feedback!
We appreciate your feedback regarding the maintenance of some of our facilities, particularly our leg press machine and the time it took to repair this.
We also value your feedback on our £12.50 joining fee for returning members.
We're more than happy to share this with the relevant teams for further review.
Thank you again for your feedback!
Warm Regards,
Kaisha
Better Hendon
All the staff is very welcoming and kind. The facilities and all the equipments are great!
2026年4月13日
Better - Hendon Sports Centre からの回答
Hi Alice,
Thanks for the great feedback!
We’re glad you’re enjoying the facilities at Hendon Sports Centre!
Hope to see you again soon.
Warm Regards
Azaria
HENDON my local branch
It's my local branch, easy to get to.
Staff are friendly & very helpful.
Facilities are clean & welcoming.
Good fitness space & varied activities.
2026年4月15日
Better - Hendon Sports Centre からの回答
Hi Miss Bell,
Thank you for the lovely review!
It’s great to hear that your local centre is working well for you and that you’ve had such positive interactions with the team.
We’re also pleased you’re making good use of the facilities and enjoying the space.
We really appreciate your feedback and look forward to seeing you again soon.
Warm regards
Azaria
No competitions arranged
My daughter has been in the gymnastics squad for 2 years in the lead of to her A level PE. The training has been brilliant and her gymnastics has improved but she was not entered into any formal competitions. If you want your child to compete I would go to another club especially if they need to show they have competed for their GCSE or A level practical assessments
2026年3月12日
自発的なレビュー
Better - Hendon Sports Centre からの回答
Good Afternoon,
Thanks for your review!
I have sent you a find reviewer request so I can look into your complaint.
Please ensure you fill this in within the next 3 days so I can assist you.
[Update]
Hi,
Thank you for providing this information!
We have escalated this to the Team for further review.
Please note that we've asked one of our staff to contact you with an update regarding the concerns you've raised.
They should be in contact with you shortly.
Thank you again for your patience!
Warm Regards,
Kaisha
Better - Hendon Sports Centre からの回答
Hi Angela,
Thanks for your review.
We are so pleased to hear that the staff at Hendon Sports Centre have been so friendly and helpful!
Warm Regards
Hazal
Better - Hendon Sports Centre からの回答
Good afternoon, Nusky,
Thank you for taking the time to share your experience with us.
We hope the equipment will be sorted out as soon as possible, and we appreciate your kind words about our facilities.
Kind Regards,
Sara
Better - Hendon Sports Centre からの回答
Hi Bita,
Thanks for your review.
We are so pleased to hear that you are enjoying the activities at Hendon Sports Centre!
Warm Regards
Hazal
the gymnastics session I booked online…
the gymnastics session I booked online for my 4-year-old daughter at Hendon Leisure Centre on Sunday.
When we made the reservation, it was stated online that the instructor would be a female coach named Nadia. However, when we arrived at the session, the coach was male. This unexpected change made my daughter very uncomfortable, and she started crying and was unable to participate in the session.
Due to this, we requested a refund at the time, but we have not yet received any update. Could you please let me know the status of our refund?
2025年7月27日
Better - Hendon Sports Centre からの回答
Hi Derin,
Thank you for your review.
We are sorry to hear you were unhappy with the session.
We can see that you were sent a refund form on the 28/07 and depending on when you filled it in, it will take up to 14 days for our refunds team to investigate and process your refund.
They will be in touch with you directly to provide you with an update on your refund in due course.
Warm Regards
Hazal
Majority of staff are very rude not…
Majority of staff are very rude not helpful and uncaring of the participants feelings
2025年6月19日
Better - Hendon Sports Centre からの回答
Hi Amelie,
Thank you for your feedback.
We’re truly sorry to hear about your experience and that you felt the staff were rude and unhelpful. This is not the standard we strive for, and we take your concerns very seriously. We’re committed to providing a supportive and caring environment for all participants. Please feel free to reach out to us directly at customerservices@gll.org so we can better understand what happened and work towards making improvements. Your feelings and experience matter to us.
Kind regards,
Charmaine
I’m very happy with better,especially…
I’m very happy with better,especially the staff are very kind,I would appreciate zoltan one of the staff working there ,he always tries to help the gym members.
2025年6月11日
Better - Hendon Sports Centre からの回答
Hi Daniel,
Thank you so much for your kind words!
We are delighted to hear that you're enjoying your experience at the Hendon Sports Centre and truly appreciate you highlighting our team. We'll be sure to pass your special thanks on to Zoltan — he’ll be delighted to know his efforts are making a positive impact. We’re lucky to have him, and even luckier to have members like you!
We look forward to seeing you in the centre again soon.
Kind regards,
Charmaine
I used your Gym for the first time…
I used your Gym for the first time yesterday. I am very happy with the Hendon site
2025年6月3日
Better - Hendon Sports Centre からの回答
Hi Andrew,
Thank you so much for visiting our Hendon gym and for sharing your experience!
We’re thrilled to hear you’re happy with the facilities at the Hendon Sports Centre. We look forward to welcoming you back soon! If you ever need any assistance or have questions, just let us know.
Kind regards,
Charmaine
Very helpful staff
Very helpful staff, showed me around to get me familiar with the place. Lovely gym with lots of equipment to use!
2025年5月14日
Better - Hendon Sports Centre からの回答
Hi Miss Sheehan,
Thanks for your review.
We are so pleased to hear that the staff at Hendon Sports Centre have been so helpful and that the gym is so lovely!
Warm Regards
Hazal
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