I’ve been a regular customer at Islington tennis center, gym and spa for many years. The gym is very clean. The staff are very nice and friendly. My only problem is the steam and sauna rooms, the saun... もっと見る
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所在地
所在地を変更Market Road, N7 9PL London, GB
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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Islington tennis centre is the best better leisure centre by far. As a national better member, I have been to many, and this center is second to none thanks to its very friendly staff members, enthusi... もっと見る
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I’ve been a rejoined member at Better gym in Market Road since May 2025. Just wanted to say a big thank you to all the staff for being so welcoming, helpful and extremely professional. I am very appre... もっと見る
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Great facilities for fitness, indoor and outdoor tennis, reasonably priced and well maintained. Staff are genuinely nice and try to be helpful across Centres. Area of improvement: toilet and chang... もっと見る
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企業情報
当該企業による記述
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
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Market Road, N7 9PL, London, 英国
3.2
まあまあ
25件のレビュー
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Male changing room, steam and sauna.
I’ve been a regular customer at Islington tennis center, gym and spa for many years. The gym is very clean. The staff are very nice and friendly. My only problem is the steam and sauna rooms, the sauna and steam rooms are often over crowded. Customers are the ones cleaning the steam and sauna rooms. This should not be. The male changing room is always in a mess and often has an odour.
2026年8月1日
自発的なレビュー
Better - Islington Tennis Centre からの回答
Hi Stevie,
Thank you for taking the time to share your feedback.
We're pleased to hear that you've been a long standing customer and that you find the gym clean, with friendly and welcoming staff. However, we're sorry to learn about your concerns regarding the steam room, sauna and male changing facilities.
We understand how disappointing it can be when these areas are overcrowded and do not meet the standards you expect. Your comments regarding cleanliness, maintenance and the condition of the changing rooms have been noted and will be shared with the relevant management team for review.
Thank you for bringing these matters to our attention. Feedback such as yours helps us identify areas where improvements can be made.
Kind regards.
Suheera
Avoid this place if you expect fair and equal treatment.
For years me and my football team have used Better facilities every Sunday, booking pitches at Whittington Park and paying to use facilities when needed. Whenever the showers at Whittington weren’t working, we would go to Islington Tennis Centre & Gym and PAY to use the showers as non-members. Never asked for anything for free. Never caused issues.
The problems only ever started with one staff member: Sara.
Every time we dealt with her, there was some new excuse: “£4 to shower.” Then suddenly “£15.” Then “showers aren’t allowed on weekends.”
Strangely, there is no written policy anywhere saying this. Nothing on the website. Nothing displayed in the building. Yet while we were being refused access, other customers were being allowed in without problems.
After a while it became impossible not to notice the pattern. Groups of Black customers were being treated differently, spoken to differently, and refused access under rules that seemed to change depending on who was standing in front of the desk.
It genuinely felt like racial discrimination.
After raising concerns formally about racism, discriminatory treatment and unfair behaviour, the outcome from management was not to properly address the concerns — it was to BAN me and my football team from the centre entirely.
Apparently raising concerns about racial discrimination now makes paying Black customers a “risk.”
No evidence of misconduct was ever provided to us. No explanation for the inconsistent rules or pricing. No proper response to the discrimination concerns either.
Anthony Jarrett, the General Manager, decided the solution was to remove the customers complaining rather than seriously investigate repeated complaints about Sara’s behaviour.
Absolutely disgraceful treatment of long-standing paying customers.
2026 and people are still being made to feel unwelcome because of the colour of their skin. Shameful.
2026年1月4日
自発的なレビュー
Better - Islington Tennis Centre からの回答
Hi Pat,
Thanks for your review and for sharing your concerns with us.
We have spoken to the centres management team who have confirmed they are in correspondence with you in relation to your feedback.
We hope this can get resolved for you soon.
Warm Regards
Hazal
Access denied by Better's entry…
Access denied by Better's entry machine, despite the App apparently working according to local staff , then providing a new password.
Terrible hassle.
2026年5月4日
Better - Islington Tennis Centre からの回答
Hi David,
Thank you for your review!
We're saddened to hear about the issues you experienced while trying to use the entry gates.
There's a possibility that you were not logged into your account at the time, or that you were signed in to an account without your active Membership.
We deeply apologise for any inconvenience caused by this.
We hope to see you again soon!
Warm Regards,
Kaisha
Better - Islington Tennis Centre からの回答
Hi Stephen
Thank you for your review.
We are sorry to see you have tweaked your back and wish you a speedy recovery.
Thank you for choosing Better, and we hope to see you soon!
Kind Regards
Amir
Better gym the best trainer and experience I’ve ever had
I’ve been a rejoined member at Better gym in Market Road since May 2025. Just wanted to say a big thank you to all the staff for being so welcoming, helpful and extremely professional. I am very appreciative to Eddy. I am 73yrs old, he helped me from induction until now. He has worked my fitness with me and my confidence. I’m always thought that I wasn’t capable of pushing weights. Eddy has taught me so much, for an older member of the gym I feel fantastic and it stems from Eddy’s help and training programme. Thank you Eddy 👏👏👏
2025年10月21日
自発的なレビュー
Better - Islington Tennis Centre からの回答
Hi Geraldine,
Thank you so much for your heartfelt message and kind words!
We're so happy to hear that you've had such a positive experience since rejoining our Islington Tennis Centre and Gym.
We’re delighted to hear how supportive Eddy has been, especially with the motivation and guidance they've provided.
We've passed your feedback to the Centre so Eddy can see the great impact he’s had on your confidence and fitness journey.
Keep up the fantastic work — we're cheering you on every step of the way!
Warm regards,
Kaisha
Better - Islington Tennis Centre からの回答
Hi Joshua,
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying our Islington centre.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the centre!
Warm Regards
Aaiasa
Good management
Good management, well communication with customer and very helpful. We see him often clean the changing rooms. Thank you Sir
2025年8月8日
自発的なレビュー
Better - Islington Tennis Centre からの回答
Hello Awet,
Thank you for your feedback.
We appreciate you providing us with this valuable feedback as this helps us improve.
We apologise that you have not had a positive experience with us and hope we can get better.
We have forwarded your comments to the centre and have asked that they investigate the issues you have raised.
Kind regards.
Islington tennis centre is the best…
Islington tennis centre is the best better leisure centre by far. As a national better member, I have been to many, and this center is second to none thanks to its very friendly staff members, enthusiastic personal trainers, and hands on management. Happy to be here 🤗 Keep up the good work! Kudos!
2025年8月8日
自発的なレビュー
Better - Islington Tennis Centre からの回答
Hi Tsega,,
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying our Islington Tennis centre.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the centre!
Warm Regards
Aaiasa
Great Centre
I come here most mornings and do a 50 minute workout. Really love it. Friendly and very helpful staff. I’ve been given an excellent programme suited to my needs and finding that my physical and mental health has much improved. Well done the Team! I’m very grateful!
2025年7月23日
自発的なレビュー
Better - Islington Tennis Centre からの回答
Hi Margaret
Thank you for your review.
We are very pleased to hear that you enjoy your morning workouts and that the team has been able to support you with a programme tailored to your needs.
It’s fantastic to know that you’re experiencing improvements both physically and mentally.
Kind Regards
Amir
Better - Islington Tennis Centre からの回答
Hi Sammy Stewart.
Thank you for your review.
We are very pleased to hear you are enjoying swimming with Better, and we hope you enjoy using the other facilities available within your membership.
Kind Regards
Amir
Better - Islington Tennis Centre からの回答
Hello Martyn,
I hope this message finds you well!
Thank you immensely for taking the time to share your kind feedback with us. It truly brightened our day! We are thrilled to hear that you found our staff to be not only friendly but also knowledgeable during your visit. Providing exceptional service is our top priority, and it's incredibly rewarding to know that we succeeded in making your experience a positive one.
We genuinely look forward to welcoming you back on your next visit and continuing to exceed your expectations!
Kind regards,
Charmaine
A great facility to have
I feel very fortunate to have this great facility closeby. I have used it for 20+ years, and would particularly recommend the quality of the exercise classes - Yoga and Pilates are the ones I attend mostly. The standard of teaching is very high, with tutors catering to everyone's individual needs. It's great to have 6 indoor tennis courts, and again the coaching is also to be commended.
2025年5月23日
自発的なレビュー
Better - Islington Tennis Centre からの回答
Hi Patsy,
Thank you so much for your kind words and continued support over the past 20+ years!
We are delighted to hear that you've enjoyed the Yoga and Pilates classes and have found our instructors attentive and accommodating at the Islington Tennis Centre. It's wonderful to know the indoor tennis courts and coaching have also been a highlight for you. We're grateful to have loyal members like you as part of our community and look forward to many more years of helping you stay active and well!
Warm regards,
Charmaine
Great gym and tennis facilities
I have used this gym for years, staff on the desk have always been very helpful with any enquiries. Beth one of the fitness instructors in the gym has been very helpful, great knowledge and has helped me achieve some of my fitness goals and helps me stay motivated in the gym. Always answers any questions I have, She runs great classes too always left feeling like had a great workout afterwards. The gym is always tidy and the changing rooms, sauna/steam have had a big improvement on cleanliness. Great gym in the community
2025年4月25日
自発的なレビュー
Better - Islington Tennis Centre からの回答
Hi Cheri,
Thanks for your review.
We are delighted to hear how impressed you are with the facilities and services at Islington Tennis Centre! We want to attend Beth's classes too!
Warm Regards
Hazal
Excellent tennis lesson with Leon
Excellent tennis lesson with Leon. Loved it. Good group interaction and vibe. Nice price. Staff friendly and welcoming. Good experience
2025年5月1日
自発的なレビュー
Better - Islington Tennis Centre からの回答
Hi Paul,
Thank you so much for your kind words!
We are delighted to hear you enjoyed the tennis lesson with Leon and had a great time with the group. It's fantastic to know the atmosphere, pricing, and our friendly staff all contributed to a positive experience. We look forward to welcoming you back on the court soon!
Kind regards,
Charmaine
I’ve been going to this gym for a while…
I’ve been going to this gym for a while now, and it’s been an amazing experience. The facility is always clean, the equipment is top-notch, and the atmosphere is motivating. The staff are incredibly friendly and helpful—they genuinely care about your progress and goals. The trainers are knowledgeable and approachable, offering great advice and support. Whether you’re just starting out or you’re experienced, this gym makes everyone feel welcome. Highly recommend!
2025年4月30日
自発的なレビュー
Better - Islington Tennis Centre からの回答
Hi,
Thank you so much for your kind words and thoughtful review!
We're thrilled to hear that you've had such a positive experience at the Islington Tennis Centre. Our team works hard to maintain a clean, welcoming environment and to support every member's fitness journey, so it means a lot to know it's making a difference. We'll be sure to share your feedback with our staff and trainers.
Thanks again for being a part of our community—we’re grateful to have you with us!
Kind regards,
Charmaine
Spa Facilities are not clean
Spa Facilities are not clean. Water turns cold at 9pm on a weekend. Overcrowding
2025年2月16日
Better - Islington Tennis Centre からの回答
Hi Martin,
Thank you for sharing your feedback.
We sincerely apologise for the inconvenience you experienced with the spa facilities, water temperature, and overcrowding. Cleanliness and comfort are top priorities for us, and we will address the concerns you've mentioned with our team. Rest assured, we are working to improve the overall experience, especially during peak times. Your input is invaluable, and we hope to welcome you back for a much better experience in the future.
Kind regards,
Charmaine
Better - Islington Tennis Centre からの回答
Good Evening Ahmed,
Thank you for your feedback.
We sincerely regret to learn about the difficulties you are encountering while utilising the Better UK App. Please be informed that you may also access the main website should the App not perform as expected during your booking process. We acknowledge the sluggishness of the App at 10 PM each evening, a time when many of our customers are attempting to make reservations simultaneously, and we apologise for any inconvenience this may cause.
Our App Development team is aware of this matter and is actively working on enhancements to improve the App's performance.
Kind regards,
Charmaine
Not so non-profit, terrible customer service
I've been taking tennis lessons at the Islington Tennis Centre since 2021 where membership fees were £59.85/m, since then it's been continuously increasing with the most recent amount at £76.90/m, that's a 30% increase in fees. However, with the increase in fees, one would think you'd see improvements to the courts/centre and or the way things are run at the facilities. However, that is not the case...
the roofs leak during rainy days, the courts are old and you can see cracks on the surface. Court prices have also gone up and is now an outrageous, at £30+ per hour! Last but not least, managing the membership is also a nightmare of an experience in itself. I had asked to freeze my membership for a year due to pregnancy and needed time to recover, while one customer service representative said yes, another said no. They continued to charge me even though I had asked to freeze my membership, and then for them to also not be flexible and insist I can only freeze it for 3 months. All in all I'm quite disappointed with my experience with Better Tennis Centre and it has finally come to the time where I cancel my membership. Better off going private with a friend to split the cost at this point!
2025年1月1日
自発的なレビュー
Better - Islington Tennis Centre からの回答
Good Morning Ida,
Thank you for taking the time to provide your review.
I sincerely apologise for any disappointment you have experienced regarding the perceived value of the fees associated with your tennis lessons at the Islington Tennis Centre.
The annual price increase is a necessary measure that reflects the impact of economic inflation. As a charitable social enterprise, any revenue generated is reinvested into the organisation. These funds are utilized for staff training, enhancing our facilities and services, and supporting athletes through the GLL Sports Foundation. Recently, we have introduced the Warm Spaces initiative, providing a safe environment for members of the public to escape the cold, enjoy a cup of coffee, and engage in social interaction.
While I acknowledge that the courts may require refurbishment and that the building's age contributes to issues such as a leaking roof during inclement weather, we do not adjust our membership fees when new facilities are acquired. Members with UK access can benefit from these new centres. We also offer discounted memberships for seniors, individuals on benefits, students, key workers, and customers with registered disabilities, as well as GP referral memberships.
With regard to freezing your membership, we can accommodate such requests for reasons of pregnancy or medical necessity. We are able to freeze your membership for up to twelve months for pregnancy-related reasons and may provide an indefinite freeze for medical reasons, depending on individual circumstances.
Thank you for your understanding.
Best regards,
Charmaine
More advanced tennis sessions needed!
Really enjoy coming to play tennis here. I would love it if you could add more tennis sessions. In particular, another advanced session please!
2024年12月16日
自発的なレビュー
Better - Islington Tennis Centre からの回答
Hi Baz,
Thanks for your review.
We are pleased to hear that you are enjoying Islington Tennis Centre and have passed on your suggestion to the centre!
Warm Regards
Hazal
Worst managed centre
The staff and community is great here but I've had so many issues with management.
People call this the dirtiest centre in Islington. The changing rooms and toilets are often filthy and the sauna stinks.
Over the years I've complained many times about this but nothing ever changed.
I've complained on several occasions about people bringing in dogs but management have let that happen again and again.
When stuff is broken it takes forever to get fixed or doesn't get fixed at all.
Since May, in the evenings the water often shuts off completely or no warm water is available, leaving customers to go without. Despite many complaints this is still happening this week.
Anti social behaviour is often rife and completely unmonitored.
I've complained to management about all these and other issues but was just given excuses, false promises and even been told there actually is no issue, basically calling me a liar.
I love the centre and it's community but the people supposedly in charge turning my experience increasingly awful.
2024年11月27日
自発的なレビュー
Better - Islington Tennis Centre からの回答
Good Morning Michael,
Thank you for taking the time to share your feedback with us.
We sincerely appreciate your review and are truly sorry to learn about the problems you encountered during your visit to the Islington Tennis Centre. Our team works diligently to ensure that our facilities are maintained to the highest standards, and it is disheartening to hear that your experience did not reflect our commitment to quality.
This information will help us address the concerns more effectively and ensure that we can provide a better experience for all our guests in the future. We will ensure to pass on your feedback to the attention of the centre management team so they can investigate and resolve the issues mentioned.
We value your input and hope to resolve these matters promptly.
Best Regards,
Charmaine
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