Spend more time teaching the kids not chatting to other team members, letting the kids 2-3 early to leave it’s only 30 minutes session so need to make use of that time The swimming teacher should de... もっと見る
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所在地
所在地を変更Cathall Road, E11 4LA Leytonstone, GB
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
We been using this leisure centre for few years now for different activities and it's always a good experience for adults and children. Stuff is friendly and helpful and the place is looked after. Hav... もっと見る
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I was seen by a member of staff called Chanelle, and I was very impressed with the service I received. She was professional, patient, and transparent throughout. Chanelle took the time to show me how... もっと見る
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My experience with swimming coaches was great. They were very friendly and professional. They made me overcome my anxiety and fears of the swimming pool. The coach was very dedicated to her role, to t... もっと見る
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企業情報
当該企業による記述
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
連絡先
Cathall Road, E11 4LA, Leytonstone, 英国
3.8
ほぼ満足
79件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
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レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Spend more time teaching the kids not…
Spend more time teaching the kids not chatting to other team members, letting the kids 2-3 early to leave it’s only 30 minutes session so need to make use of that time
The swimming teacher should determine what kids do not let them play around in the pool that is why I send my kids otherwise I will go there and play around my self
2026年10月11日
Better - Leytonstone Leisure Centre からの回答
Hi Hekri,
Thank you for taking the time to share your feedback.
We're sorry to hear that you were disappointed with your children's swimming lessons at Leytonstone Leisure Centre. We understand how important it is for parents to feel that lesson time is being used effectively and that children receive the guidance and instruction they expect from our teachers.
Your comments regarding lesson structure, supervision, and the use of session time have been noted and will be shared with the relevant team for review.
We appreciate you bringing these concerns to our attention.
Warm Regards,
Hazal
I felt I wasn’t listened to
I felt I wasn’t listened to
I wasn’t shown all the equipment
I was expecting more knowledge of injuries and how they could be treated
2026年10月5日
Better - Leytonstone Leisure Centre からの回答
Good morning,
Thank you for sharing your feedback.
We’re sorry to hear that you didn’t feel listened to or fully supported during your visit, particularly when it came to being shown the equipment and discussing injuries.
We’ll share your comments with the relevant team as we continue to improve the experience and support we provide.
Kind regards,
Ellis
Better - Leytonstone Leisure Centre からの回答
Hi Ms Kate
Thank you for your review.
We are very pleased to see that the classes are well-organised, and we hope all attendees attain the skills and confidence they require.
Kind Regards
Amir
Friendly staff
Friendly staff. However below areas that can be improved, water dispenser in gym does not work . Toilets can be monitored more frequently
2026年8月25日
Better - Leytonstone Leisure Centre からの回答
Good afternoon,
Thank you very much for your review and comments.
We are pleased to hear the staff are friendly at Leytonstone Leisure Centre and we will pass on your comments regarding the water dispenser and toilets.
We hope you continue to enjoy the facilities and take care.
Kind regards,
Shirley
Great experience
We been using this leisure centre for few years now for different activities and it's always a good experience for adults and children. Stuff is friendly and helpful and the place is looked after. Haven't taken advantage of all the facilities yet but hopefully in near future I will.
2026年8月26日
Better - Leytonstone Leisure Centre からの回答
Hi Laura,
Thank you for your continued support over the years!
It’s lovely to hear that you and your family have always had a positive experience with us at Leytonstone LC!
We really appreciate your kind words about the team, and we hope you get the chance to explore more of what we have to offer.
We look forward to seeing you again soon!
Best wishes
Azaria
Great local pool... but stinky swimming showers
Great to have a pool locally and gym facilities and sauna. The staff are all very lovely and helpful. Unfortunately the swimming showers are always quite stinky and get a lot of bugs especially in summer, would be great if a solution could be found.
2026年8月18日
自発的なレビュー
Better - Leytonstone Leisure Centre からの回答
Hi there,
Thank you for your feedback about Leytonstone Leisure Centre.
We're pleased to hear that you enjoy having a local pool, gym, and sauna, and that our staff have been lovely and helpful during your visits.
We're sorry to hear about the condition of the swimming pool showers, particularly the odour and the presence of bugs during the summer months. We appreciate you taking the time to bring this to our attention, and your comments will be shared with the relevant team so they can investigate and look into possible improvements.
Thank you again for your balanced feedback, and we hope to welcome you back soon.
Warm Regards,
Hazal
helpful staff
2026年8月12日
Better - Leytonstone Leisure Centre からの回答
Hi JC
Thank you for your review.
It is great to see that the staff at Leytonstone Leisure Centre have been able to help with your enquiries.
Please do not hesitate to reach out if you need further assistance!
Kind Regards
Amir
gym membership sign on
I was seen by a member of staff called Chanelle, and I was very impressed with the service I received. She was professional, patient, and transparent throughout. Chanelle took the time to show me how to use all of the gym equipment and made sure I fully understood the instructions by asking me to demonstrate what she had shown me. Whenever I was unsure, she was happy to explain and demonstrate again without hesitation. Her supportive approach made me feel comfortable and confident using the equipment. She is a real asset to the team, and I would highly recommend her.
2026年7月16日
Better - Leytonstone Leisure Centre からの回答
Hi Maria.
Thank you for taking the time to leave such a wonderful review, Maria.
We're delighted to hear that Chanelle provided you with such a positive introduction to the gym. It's fantastic to know that her professionalism, patience, and supportive approach helped you feel comfortable and confident using the equipment. Taking the time to ensure members feel safe and confident is exactly the level of service we strive to provide.
Thank you again for your recommendation, and we look forward to supporting you on your fitness journey!
Kind regards,
Suheea
This is the first time I visit Better
This is the first time I visit Better. My impression is okay.
2026年7月3日
Better - Leytonstone Leisure Centre からの回答
Hi Kenneth
Thank you for your review, and welcome to the Leytonstone Leisure Centre.
We are pleased to see that you had a good first impression, and we hope to see you again soon.
Kind Regards
Amir
New member experience
Staff i came across were excellent and friendly, particularly the lady in reception. The facility looked reasonably clean. The only issue I had along with other users were the water from showers are too hot and could scorch younger children. To improve the service perhaps consider using mixer tap showers as everyone has different heat tolerence.
2026年6月24日
Better - Leytonstone Leisure Centre からの回答
Hi Yunus,
Thank you for your detailed feedback.
We’re very pleased to hear that you found our staff friendly and that the facility was reasonably clean. It’s especially great to know the reception team made a positive impression.
We’re sorry to hear about your concerns regarding the shower water temperature. Your point about the water being too hot, particularly for younger children, is taken very seriously as safety is a top priority. Your suggestion around mixer tap showers is appreciated and will be shared with the relevant team for review.
Thank you again for helping us improve our services.
Warm Regards,
Hazal
The swimming instructor Kim was amazing…
The swimming instructor Kim was amazing and took her time to speak to me about my child at Cathall leisure centre Leytonstone
2026年6月15日
Better - Leytonstone Leisure Centre からの回答
Hi Kulwant,
Thank you for your kind feedback.
We are delighted to hear that Kim made such a positive impact and took the time to speak with you about your child. Providing supportive and attentive instruction is very important to us, so it is especially rewarding to hear this reflected in your experience at Leytonstone Leisure Centre.
Your comments will be shared with Kim and the wider team.
Warm regards,
Hazal
Bad swimming experience
I went for a swimming session at Leytonstone leisure centre and the changing rooms were filthy dirty.
There was a strong smell of urine. The changing cubical was dirty with foot prints on the benches and chewing gum on the walls. People wearing outdoor shoes throughout changing rooms although it is ment to shoe free.
No staff available to flag issues too.
2026年6月11日
Better - Leytonstone Leisure Centre からの回答
Hi Trish,
Thank you for taking the time to share your experience at Leytonstone Leisure Centre.
We're really sorry to hear that the changing rooms were in such a poor state during your visit and we understand how disappointing this must have been. Cleanliness is a priority for us and this falls well short of the standard we hold ourselves to. Your concerns have been passed on to the centre team to be addressed immediately.
Warm Regards,
Hazal
Friendly and helpful staff and lots of…
Friendly and helpful staff and lots of options throughout better
2026年6月2日
Better - Leytonstone Leisure Centre からの回答
Hi Rebecca
Thank you for your review.
We are very pleased to see that the staff at Leytonstone Leisure Centre have been able to provide help with your enquiries and create a friendly atmosphere at the centre.
We hope you enjoy using the facilities, and please do not hesitate to reach out if you have any further enquiries!
Kind Regards
Amir
Better - Leytonstone Leisure Centre からの回答
Hi Mario,
Thanks for your lovely review!
We are so pleased to hear that you are enjoying Leytonstone Leisure Centre!
Warm Regards
Azaria
I met Aqsa today
I met Aqsa today, she was very professional, kind and friendly.
She was able to meet me at my point of needs. I was struggling to get on the system as well as I find the information too much on the Internet. Aqsa was a gem in helping to download the app as well as how to book various session. Her knowledge of the various services offered is impeccable. Well done!Better gym for having staff like Aqsa.
2026年5月6日
自発的なレビュー
Better - Leytonstone Leisure Centre からの回答
Hi Marsha,
Thank you so much for taking the time to leave such wonderful feedback.
We’re delighted to hear that Aqsa provided such professional, kind, and friendly support during your visit, It’s great to know she was able to guide you through everything clearly and patiently.
We’ll be sure to pass your kind words on to Aqsa, she’ll be happy to receive this recognition.
Thank you again for your feedback and for choosing Better.
And we hope to see you again soon
Best wishes
Azaria
Be able to book class on the app
2026年4月18日
Better - Leytonstone Leisure Centre からの回答
Good Evening,
Thank you for your review!
We hope you can book onto your favourite classes soon.
We apologise for any inconvenience or frustration this has caused.
Thank you again for your review!
Warm Regards,
Kaisha
Good experience
I use the swimming pool in leytonstone
The pool is always clean and the water is warm
The staff is very nice and helpful especially the lady in the reception
2026年4月15日
Better - Leytonstone Leisure Centre からの回答
Hi Alime,
Thanks for your review.
We are so pleased to hear that you are enjoying our centre Leytonstone Leisure Centre!
Look forward to seeing you again
Warm Regards
Tom
Absolutely appalling negligence
Absolutely appalling negligence. Extremist graffiti has been left untouched for over three years, which is completely unacceptable. This isn’t just a matter of poor maintenance—it reflects a serious disregard for community safety and basic responsibility.
Allowing such offensive and potentially harmful content to remain visible for this long sends the wrong message and shows a shocking lack of urgency or accountability. Multiple opportunities to address this have clearly been ignored.
It’s deeply disappointing to see such inaction on an issue that should have been resolved immediately. I would strongly question the standards and priorities of this organisation.
2026年4月10日
Better - Leytonstone Leisure Centre からの回答
Hi Viktoras,
Thanks for your review!
We appreciate your feedback and would like to find out more.
If you have the time, please send an email with some more information to our Customer Service Team.
Our email address is: customerservices@gll.org
We look forward to your response and the chance to make your next visit more enjoyable!
Warm Regards,
Kaisha
The gym is always too hot and the air…
The gym is always too hot and the air conditioning is always switched off at Leytonstone leisure centre.
The staff do not seem to know how a gym should operate.
2026年3月31日
自発的なレビュー
Better - Leytonstone Leisure Centre からの回答
Hi Rich
Thank you for your review.
We are sorry to hear about the air conditioning at Leytonstone Leisure Centre, and we have passed your feedback on to the General Manager to review.
Kind Regards
Amir
Another sauna
I like that there are many fitness classes available to choose from
I like that there is always a staff present by the pool side
I like that there is always cleaning going on especially in the wet areas
Dislike
That the sauna is always unavailable to book. This is a busy leisure centre one sauna is not acceptable taking in consideration that it's only 8 people can book in at one given time for an hour. Another sauna room would be appreciated
2026年3月23日
Better - Leytonstone Leisure Centre からの回答
Hi Annette
Thank you for your review.
We are delighted to see that you enjoy our classes, the support by the poolside, and the cleanliness of our centre.
We are also sorry to hear about the difficulty booking the sauna. It’s a popular facility with limited capacity, and we understand how frustrating this can be.
Your suggestion for an additional sauna is appreciated and has been passed to the management team for review.
Kind Regards
Amir
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