Easy to use app, to book fitness classes and swimming in my case. The waiting list function alerts you when spaces become available in classes. You can also cancel easily if you cannot attend. Useful... もっと見る
企業が回答しました
所在地
所在地を変更Coldstyle Road, PL14 3HZ Liskeard, GB
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Really enjoyed his first swimming lesson with Julian who settled his nerves and for a non swimmer did really well with confidence in the deep end with other children who could swim. Moving to non swi... もっと見る
企業が回答しました
Very friendly and helpful staff made joining the leisure centre very straightforward and easy. Gym very well equipped. Men’s changing rooms have seen better days, could do with redecorating and a... もっと見る
企業が回答しました
We visited over a weekend. On both occasions the receptionist had too many visitors to manage. We felt bad for her as she appeared to be alone dealing with public visitors and teams that used the... もっと見る
企業が回答しました
企業情報
当該企業による記述
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
連絡先
Coldstyle Road, PL14 3HZ, Liskeard, 英国
4.4
優良
44件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Better - Liskeard Leisure Centre からの回答
Hello Heather,
Thank you very much for your comments and feedback.
Kind Regards.
Better - Liskeard Leisure Centre からの回答
Hi Marcin
Thank you for your review.
We are very pleased to see you are happy with the servive provided and thank you for choosing Better!
Kind Regards
Amir
Recovery in the gym
I was given great start and introduction to the gym. With a great focus on how I could move my recovery forward in a realistic and positive way. After five months on crutches it is great to be given such positive support.
2025年8月1日
Better - Liskeard Leisure Centre からの回答
Hi Naomi,
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying our facility at Liskeard leisure centre. I am so happy to hear that we can help with your recovery journey.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the centre!
Warm Regards
Aaiasa
Better - Liskeard Leisure Centre からの回答
Dear G Dean,
Thank you sincerely for your kind and thoughtful words!
We are thrilled to hear that your experience at Liskerad Leisure Centre was not only enjoyable but also marked by a warm and welcoming atmosphere. Our staff takes pride in being helpful, and we strive to maintain a clean and inviting environment for all our visitors. We eagerly anticipate your return and hope to provide you with another delightful experience soon!
Warm regards,
Charmaine
Membership and pricing is complicated…
Membership and pricing is complicated and pricy nothing much to offer for the over 60s booking would be a pain..I found joining the life centre in Plymouth much more affordable and easier to navigate memberships, sessions and bookings all i have to do is travel to plymouth to get anything more worthwhile than whan cornwall or better.org has to offer
2025年7月25日
自発的なレビュー
Better - Liskeard Leisure Centre からの回答
Hi Dawn,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience with our membership options and booking system hasn’t met your expectations. We understand how important it is—especially for our over-60s community—to have accessible, affordable, and easy-to-use services.
We’re always working to improve and simplify our offerings, and your comments will be shared with the relevant teams for review. While we may not have been the right fit for you at this time, we’re glad you’ve found a centre that suits your needs.
If you're ever open to revisiting us in the future or would like to share more specific feedback, we’d welcome the opportunity to help. You can reach us at customrservices@gll.org.
Warm regards,
Charmaine
Better - Liskeard Leisure Centre からの回答
Hi Jules,
Thanks for your review.
We are so pleased to hear that you enjoyed our spin class. Hoping that you keep enjoying our facilities.
Warm Regards
Aaiasa
Poor setting up membership and issues…
Poor setting up membership and issues with direct debit ongoing.. being overcharged
2025年6月5日
Better - Liskeard Leisure Centre からの回答
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Easy to use app
Easy to use app, to book fitness classes and swimming in my case. The waiting list function alerts you when spaces become available in classes. You can also cancel easily if you cannot attend. Useful to see other local centres for different classes EG Pilates, Functional Fitness and Yoga. Great for core strength and overall flexibility. Enjoying getting fitter with my membership! Friendly staff; thanks guys!
2025年5月21日
Better - Liskeard Leisure Centre からの回答
Dear Matthew,
I would like to express our gratitude for your positive feedback.
We are delighted to learn that you find the app user-friendly and that the waiting list feature proves to be beneficial. It is encouraging to know that you are enjoying a diverse range of classes and experiencing improvements in your strength and flexibility through your membership. We will ensure that your kind comments are conveyed to our dedicated staff, who will certainly appreciate them. Thank you once again for being an integral part of our fitness community. We encourage you to continue your excellent progress.
Best regards,
Charmaine
Helpful staff and plenty of guidance as…
Helpful staff and plenty of guidance as I’m recovering from cardiac surgery
2025年4月3日
Better - Liskeard Leisure Centre からの回答
Hi Nigel
Thank you for your review.
We are very pleased to hear that the staff at the Liskeard Leisure Centre have been helpful and that you’ve received the guidance you need during your recovery.
If you need further assistance. please do not hesitate to let us and the centre staff know.
Kind Regards
Amir
Well presented and well equipped gym
Well presented and well equipped gym, small but has everything you need. Staff are helpful and it’s a friendly environment. Great price too! Price includes classes and swim sessions. App is informative and easy to use, booking system is far superior to any other gym I have used. Nice and fairly priced cafe on premises too.
2025年4月14日
Better - Liskeard Leisure Centre からの回答
Hi Melleita,
It’s fantastic to hear that you’ve had such a great experience at our Liskeard Centre! We’re proud to have our staff on hand to assist as quickly as possible, and it’s great to know you consider our prices fair and good value for money. As a charitable enterprise, we always strive to offer the most reasonable prices for our customers.
Our App Team has been working incredibly hard to make it as easy as possible for our customers to book activities and access their accounts, and we’re so happy to hear that you’ve had a smooth experience. We’ll be sure to share your positive feedback with the team.
Thank you again for taking the time to share your thoughts!
Best regards,
Sarah H
Better - Liskeard Leisure Centre からの回答
Hi Ronald,
Thank you for your feedback!
We're glad to hear that the booking process was easy and that the session met your expectations. We strive to make everything as seamless as possible, and it's great to know that we succeeded in that. If you have any suggestions for further improvements or if there's anything we can do to make your next experience even better, please feel free to share.
Looking forward to having you again!
Kind regards,
Charmaine
Unable to book
It has been difficult to use the App, alot of the booking slots don't appear through the app.
Also my daughter has done an induction but when we've been on since to book another slot at the gym she hasn't been able to because it is telling her she still has to do an induction, even though her account says the induction was attended.
2025年2月27日
Better - Liskeard Leisure Centre からの回答
Hi Charlotte,
Thank you for sharing your feedback, and we’re really sorry to hear about the issues you’ve experienced with the app.
We understand how frustrating it can be when booking slots aren't appearing and when there are discrepancies with the induction status.
Our team is currently looking into these technical issues, and we appreciate your patience. In the meantime, please try logging out and back into the app, or reinstalling it to see if that resolves the problem. If the issue persists, feel free to reach out to our support team directly, and we’ll make sure your daughter can book the gym slot without any further complications.
Thanks again for bringing this to our attention—we’re working hard to get everything sorted for you!
Kind regards,
Charmaine
Perfect 👌 very kind staff and very clean
2025年1月28日
Better - Liskeard Leisure Centre からの回答
Hi Oz
Thank you for your review
We are very pleased to see the Liskeard Leisure Centre, the staff and the cleanliness receiving a perfect review.
We hope you continue to enjoy your time with us and thank you for choosing Better.
Kind Regards
Amir
Very welcoming and friendly.
2024年10月24日
Better - Liskeard Leisure Centre からの回答
Hi Fred George
We are very pleased to see the staff at our Liskeard Leisure Centre are creating a welcoming and friendly environment.
We hope you enjoy using the facilities and thank you for your review!
Kind Regards
Amir
I’m unsure why you need to book the gym…
I’m unsure why you need to book the gym as when you go in there it’s not packed or busy and only about 5-6 people in there. Same goes for swimming for all during the week as only 3-4 people there sometimes.
2024年10月8日
Better - Liskeard Leisure Centre からの回答
Hi Tony,
Thank you for your review.
You do not need to book, we just advise that you do book to guarantee a slot as we would no want customers to turn up and it is full and then we have to turn you away.
Warm Regards
Hazal
Good friendly leisure centre.
Very friendly and helpful staff made joining the leisure centre very straightforward and easy. Gym very well equipped.
Men’s changing rooms have seen better days, could do with redecorating and a few minor repairs to walls.
Water pressure in sinks way too high wasting lots of water.
These are only mentioned as an honest feedback, it doesn’t take away from the fact I am really happy with the overall experience.
2024年8月23日
Better - Liskeard Leisure Centre からの回答
Hi Steve
Thank you for your review.
It's great to hear that you're enjoying your time at Liskeard Leisure Centre, have interacted with our staff, and are satisfied with the gym equipment.
Your feedback about the changing rooms and water pressure is also appreciated and we have forwarded your comments to the centre staff to look into.
We hope you continue to enjoy your time at our centre and thank you for choosing Better.
Kind Regards
Amir
I tryed to transfer my membership to my…
I tryed to transfer my membership to my new location as I had moved and was told I couldn't do that
Then I tryed to cancel to be a member at the one I live by now only to be told I still have to pay next month's fees in my old gym as well as the fees for the new gym
Not happy and now looking for another gym
2024年7月25日
Better - Liskeard Leisure Centre からの回答
Hi Sandra,
Thank you for your review.
We are able to change your home club however, you do need to provide us with one calendar months notice so we have time to action the change.
When cancelling you also need to provide us with a minimum of 20 days notice before your next Direct Debit is due when cancelling via the app and one months notice if you request us to cancel for you.
We are sorry that you feel due to this you would like to leave.
If you would like to discuss this further or to ask us to assist you in changing your home club, please email; customerservices@gll.org
Warm Regards
Hazal
One star because your central…
One star because your central membership management systems are appallingly bad. In the quest to cut costs and distance itself from the customer this organisation has lost the plot. My son turned 16yrs old this month so we upgraded his membership so that he could use all the facilities. The membership was upgraded and the new tariff charged but centre asked us to prove that he is still in full time education with a written document. For what ever reason we were too slow to bring his college offer in as proof and yesterday the membership was ‘suspended’. Fair play I brought the proof into the gym to verify his status only to find that I would have to scan it and send it to HQ via the app. Fair play again I guess but then I was told that he would have to re-join. Re-join? …but the DD went off for August? I phoned the ‘helpline’ only to find that ’suspended’ means cancelled. Furthermore we would need to cancel the DD, re-join, take out a new DD for my son, pay a joining fee and make an ‘application’ for a refund for my pre-payment for August.
In summary; the misnomer ‘suspended’ means cancelled and can not reinstated, proof is need for a 16yr old to take out a junior membership [UK law makes full time education compulsory up to 18yrs old]. I like the health club well enough but Better takes the money but doesn’t take the time to offer solutions to the problems it’s system cause.
2024年7月30日
自発的なレビュー
Better - Liskeard Leisure Centre からの回答
Good Morning Stuart,
Thank you for your review.
I am very sorry to hear that your son's membership has been suspended. I would love to be able to assist you with this issue so your son is able to continue with his membership. Are you please able to provide further details so I can email you directly?
Kind regards,
Charmaine
Hi Stuart,
I have now emailed you so please check your inbox.
Kind regards,
Charmaine
Very friendly staff
2024年7月4日
Better - Liskeard Leisure Centre からの回答
Good afternoon
Thank you for taking the time to leave a review.
We are very pleased to see that you've had the opportunity to meet the friendly staff and we hope you enjoy your time with our centre.
Kind Regards
Amir
Friendly, helpful staff
Friendly, helpful staff. Gym well equipped and clean. Staff willing to help and give advice when needed.
2024年7月3日
Better - Liskeard Leisure Centre からの回答
Good Afternoon Scott
Thank you for taking your time to leave a review.
We are very pleased to see you are enjoying your time at out centre and the staff have been able to advise on any queries you may have had.
We hope you continue to enjoy your visits to our Liskeard Leisure Centre and thank you for choosing Better.
Regards
Amir
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