I really like using the gym here. I am self conscious about my weight and body shape but when I come here I don't feel judged as there are all shapes, sizes and ages of people using the gym. I feel it... もっと見る
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所在地
所在地を変更Montgomery Road, BT6 9HS Castlereagh, GB
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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The changing cubicles are always dirty and feels like they are never ever getting cleaned. The shower heads are so often broken and the smell is unbelievable in special needs shower rooms and also the... もっと見る
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Their online booking system is dreadful for popular classes as you have to book a place in seconds as soon as they become available. However if you ever have any questions or need to pause your member... もっと見る
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Good classes, good equipment, very local to where I live, reasonable prices. Really bad choice of entertainment radio stations in public areas. I live in Belfast, I do not live in England and d... もっと見る
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企業情報
当該企業による記述
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
連絡先
Montgomery Road, BT6 9HS, Castlereagh, 英国
4.2
ほぼ満足
67件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Staff are friendly and very helpful
Staff are friendly and very helpful. Those who lead the fitness classes are very encouraging and great at what they do!
2026年10月16日
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
I had to renew my over 60s swim…
I had to renew my over 60s swim membership on Monday 28th September I must say the receptionist with blond hair on duty that morning at 9am was so helpful & professional at her job she set up all my details nothing was a problem she deserves a pay rise thanks to her again
2026年9月28日
自発的なレビュー
Better - Lisnasharragh Leisure Centre からの回答
Hi William,
Thank you so much for taking the time to share your wonderful review!
We’re happy to hear that our receptionist was so helpful and professional when assisting with the renewal of your Over 60s Swim Membership.
It’s fantastic to know that she made the process smooth and that nothing was too much trouble.
We will be sure to pass your kind comments on to the team, as recognition like this means a great deal.
Thank you again for your support, and we hope you continue to enjoy your swimming visits.
Warm regards,
Azaria
Better - Lisnasharragh Leisure Centre からの回答
Hi Rajnandini
Thank you for your review.
We are very pleased to hear that your swimming coach is providing a dedicated and professional experience.
We’ll be sure to share your kind words with the team!
Kind Regards
Amir
A great gym!
I really like using the gym here. I am self conscious about my weight and body shape but when I come here I don't feel judged as there are all shapes, sizes and ages of people using the gym. I feel it's a very welcoming place and I feel comfortable working out here. The staff are helpful if I have a question or need help with anything, facilities are great with a wide range of choices on the gym equipment.
2026年8月14日
Better - Lisnasharragh Leisure Centre からの回答
Hi Pauline,
Thank you for your wonderful 5-star review!
We're delighted to hear that you feel comfortable and welcomed at Lisnasharragh Leisure Centre. Creating an inclusive environment where people of all ages, shapes, sizes, and fitness levels feel supported is incredibly important to us, so it's fantastic to know that you've had such a positive experience.
It's also great to hear that our team have been helpful and that you're enjoying the wide range of gym equipment and facilities available. Thank you for sharing your experience and for choosing us as part of your fitness journey.
We look forward to welcoming you back again soon.
Warm Regards,
Hazal
The receptionist at Lisnasharragh was…
The receptionist at Lisnasharragh was extremely helpful setting up lessons for my middle son Daniel. He was excellent. The staff helping and teaching Daniel on his first lesson were sensitive, encouraging and helpful.
2026年8月7日
Better - Lisnasharragh Leisure Centre からの回答
Hi Louise,
Thank you for taking the time to share your feedback.
We are delighted to hear about your positive experience at Lisnasharragh and that the receptionist was extremely helpful in arranging lessons for your son, Daniel. It is also wonderful to know that the staff and instructors made his first lesson such a positive experience by being sensitive, encouraging and supportive.
We will ensure your kind words are shared with the team, who will be pleased to know their efforts have been recognised.
Thank you again for your feedback and for choosing Better.
Warm Regards,
Hazal
Better - Lisnasharragh Leisure Centre からの回答
Hi Bailey
Thank you for your review.
We are very pleased to see that the staff at Lisnasharragh Leisure Centre have been able to help when needed and that the gym equipment is to your liking!
We hope you continue to enjoy your experience with us!
Kind Regards
Amir
Getting smell the changing rooms areas
Mainly Swimming - Getting smell the changing rooms areas, water also sometimes. We informed the team members , but don’t see big progress.We see this frequently now a days. Please consider this request and make sure.
2026年7月23日
Better - Lisnasharragh Leisure Centre からの回答
Hi Dhanalakshmi
Thank you for your review.
We are sorry to hear about the unpleasant smell in the changing rooms and occasionally in the pool area.
Thank you for bringing this to the team, and we will share your comments with the relevant management team for investigation.
Kind Regards
Amir
Amazing
An amazing complex - gym, swimming pool, fitness studios. All you could ask for in a wellbeing facility. The entire complex is spotless. Staff are very friendly, helpful and supportive. So delighted I have joined.
2026年7月21日
Better - Lisnasharragh Leisure Centre からの回答
Hi Christine,
Thank you for your wonderful review!
We're delighted to hear you're enjoying everything the centre has to offer. It's fantastic to know you've found the facilities clean, our team friendly and supportive, and that you're so pleased to have joined.
We look forward to seeing you again soon.
Kind regards,
Suheera
I am fed up with the fee which is been…
I am fed up with the fee which is been collected if we are unable to attend the session. That's just a scam of collecting money but nothing else. Even if we give the genuine emergency reasons the fee is not waived off. Already we are at loss of not attending the session. On top of it we are also charged if booked and not attended. 4 hours window is too much. That can be reduced to 1 hour if it is still required to be there.
2026年6月17日
Better - Lisnasharragh Leisure Centre からの回答
Hi Sunita,
Thank you for your feedback!
We're saddened to hear about your frustration with the penalty fee system we have in place.
We're more than happy to waive this fee for medical reasons or mitigating circumstances, as we appreciate that our members cannot always cancel with more than 4 hours' notice.
We appreciate your feedback about reducing the cancellation window, and we're more than happy to raise this with the relevant team for further review.
Thank you again for your review!
Warm Regards,
Kaisha
Simple, affordable swimming
I just want a simple, no-strings-attached, affordable way to go for a swim. Better delivers, staff are helpful, and I can just go about my day.
2026年6月12日
Better - Lisnasharragh Leisure Centre からの回答
Hi Pablo,
Thank you for your lovely review!
We're delighted to hear that you find our swimming options affordable and convenient, and that our team has been helpful.
It's great to know we're making it easy for you to fit a swim into your day.
We appreciate your feedback and look forward to welcoming you back soon!
Warm regards
Azaria
The facilities are great the staff are…
The facilities are great the staff are usually very helpful the swimming and gym facilities and workers on the induction were INCREDIBLE ! The only thing stopping it from a 5 is probably the size of the gym.
2026年6月8日
Better - Lisnasharragh Leisure Centre からの回答
Hi Dorothy,
Thank you for your wonderful review!
We're so happy that you're enjoying the facilities at our centre, particularly our gym and swimming space.
It's also great to know that our team have been very helpful during your time with us, and you had an incredible Induction.
We really appreciate your feedback regarding our gym size, and hope to see you again soon!
Warm Regards,
Kaish
Helpful guy Ahmed
Helpful guy Ahmed. Resolved a few membership issues for me. Noting - his gifted interpersonal skills with all centre users, More noticeable perhaps due to - first staff member approached not so.
2026年4月9日
Better - Lisnasharragh Leisure Centre からの回答
Hi David
Thank you for your review.
It is wonderful that Ahmed has helped resolve your membership enquiries, providing excellent service with his approachable personality.
We will pass your feedback on to the General Manager at Lisnasharragh Leisure Centre to review and pass on to Ahmed!
In addition to this, if you have any additional questions, please feel free to reach out.
Kind Regards
Amir
zumba great, gym not bad but could improve
I attended a zumba class, my partner used the gym.
Zumba was great, fun class, lovely instructor.
Some of the gym equipment was a bit cramped together, bikes not working. I
went back the following day and couldnt get the bike adjusted. Not ideal but generally a good gym.
2026年2月3日
Better - Lisnasharragh Leisure Centre からの回答
Hi Michelle
Thank you for your review.
It is great to see that you and your partner are enjoying your experience at Lisnasharragh Leisure Centre.
We also appreciate your feedback regarding the equipment. We will be sure to pass this on.
Kind Regards
Amir
I find it very difficult to get booked…
I find it very difficult to get booked into classes. I work shift work and find that most classes are booked up really quickly so don’t get the chance to get into the ones I want.
I find the system slow at peak times, ie when the classes become available.
This is my second time trying better gym and I’m hoping I get the use of my money this time round
2026年2月3日
Better - Lisnasharragh Leisure Centre からの回答
Hi Pauline
Thank you for the review.
We are sorry to see that you are having trouble booking classes you enjoy.
Members can book classes at 10:00 PM, seven days in advance, ensuring everyone has an equal opportunity to reserve their preferred classes.
We also provide a waitlist option for fully booked classes, which we hope you will take advantage of.
Kind Regards
Amir
They are so quick to reply my email and…
They are so quick to reply my email and sort out the things what i need , also the staff there so nice and friendly, my two children swimming tour so nice
2026年1月26日
Better - Lisnasharragh Leisure Centre からの回答
Hi Shouchao,
Thank you for your amazing review!
We’re delighted to hear that the staff at Lisnasharragh Leisure Centre have been quick to respond and helpful with your requests.
It’s also wonderful to know that your children enjoyed their swimming sessions!
Warm Regards,
Kaisha
Dirty facilities
The changing cubicles are always dirty and feels like they are never ever getting cleaned. The shower heads are so often broken and the smell is unbelievable in special needs shower rooms and also they are always dirty, feels the floors are never cleaned. Same the waiting are seats outside at the back of bistro and along the swimming pools windows are very dirty! However the actual classes are great and stuff very nice and professional.
2026年1月26日
Better - Lisnasharragh Leisure Centre からの回答
Hello Inga,
Thank you for sharing your feedback with us.
I've passed your comments on to the centre manager for review.
We're really sorry to hear that your experience at Lisnasharrah Leisure Centre didn’t meet your expectations.
Thanks again for letting us know—this helps us improve.
Kind regards
The girl at Lisnasharagh was so…
The girl at Lisnasharagh was so helpful!! She showed me how to use the app to set up the direct debit and how to book classes online. I am looking forward to starting to swim again and use the gym.
2026年1月3日
Better - Lisnasharragh Leisure Centre からの回答
Hi Mary-Grace,
Thanks for your review.
We are so pleased to hear that the staff at Lisnasharragh Leisure Centre have been so helpful!
Warm Regards
Hazal
Good classes, bad music
Good classes, good equipment, very local to where I live, reasonable prices.
Really bad choice of entertainment radio stations in public areas.
I live in Belfast, I do not live in England and do not wish to hear droning English accents talking about traffic on English motorways or other English news topics, not do I want to listen to bad hip-hop music with English people trying to pretend they are from New York. Or adverts for things not available in North of Ireland.
Please select local radio channels for public areas with a variety of content.
2025年11月19日
Better - Lisnasharragh Leisure Centre からの回答
Hello Gordon,
Thank you very much for your comments and feedback.
Kind Regards
Dirty Studio Floor and Permanent Roof Leaks!
The Studio where the classes are held - the floor is always filthy, and the roof (over studio one) seems to always have a leak when it rains.
We like our class instructors Stephen and Michael too.
2025年11月5日
Better - Lisnasharragh Leisure Centre からの回答
Hello Brendan,
Thank you for taking the time to share your feedback and for rating us ★★★★☆.
We’re really pleased to hear that you enjoy the classes and appreciate instructors Stephen and Michael – we’ll make sure to pass on your kind words to them.
We’re very sorry about the issues you’ve experienced with the studio floor and the roof leak.
Cleanliness and maintenance are extremely important to us, and your comments highlight areas we need to improve.
We’ve raised this with our local team and scheduled an urgent review to address both the floor cleaning and the roof repairs.
Kind Regards.
Better - Lisnasharragh Leisure Centre からの回答
Hi Paul
Thank you for your review.
We are very pleased to see that you are happy with the services being provided, and thank you for choosing Better!
Kind Rrhards
Amir
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