I really like using the gym here. I am self conscious about my weight and body shape but when I come here I don't feel judged as there are all shapes, sizes and ages of people using the gym. I feel it... もっと見る
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所在地
所在地を変更Montgomery Road, BT6 9HS Castlereagh, GB
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Mainly Swimming - Getting smell the changing rooms areas, water also sometimes. We informed the team members , but don’t see big progress.We see this frequently now a days. Please consider this reques... もっと見る
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The receptionist at Lisnasharragh was extremely helpful setting up lessons for my middle son Daniel. He was excellent. The staff helping and teaching Daniel on his first lesson were sensitive, encoura... もっと見る
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The changing cubicles are always dirty and feels like they are never ever getting cleaned. The shower heads are so often broken and the smell is unbelievable in special needs shower rooms and also the... もっと見る
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企業情報
当該企業による記述
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
連絡先
Montgomery Road, BT6 9HS, Castlereagh, 英国
4.1
ほぼ満足
66件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Helpful staff at Lisnasharragh
My first time at the centre and staff went out of their way to show me around - in particular a swimming coach who explained the facilities and how the lane system works. Pool and changing area very clean.
2025年9月17日
Better - Lisnasharragh Leisure Centre からの回答
Hi Harvey,
Thanks for your review.
We are so pleased to hear that the staff at Lisnasharragh Leisure Centre have been so supportive!
Warm Regards
Hazal
Too many children in the swimming group…
Too many children in the swimming group and my daughter had to move and swim with very young children which was humiliating for her. Very disappointing. Cancelling her lessons.
*Edit to add she is not a beginner swimmer and was in a class for 15metres plus. She was not given a reason for the move, but it was clear to her Dad watching that the group she was in had too many children for the instructor to manage.
2025年9月6日
Better - Lisnasharragh Leisure Centre からの回答
Hi Shelia,
Thanks for your review.
We are sorry to hear that your daughter did not enjoy her lesson. We wanted to clarify that lessons are based on ability not age so if your daughter has not had swimming lessons before she would be in our foundation class which is for customers aged between 4 and 15.
We hope that you will give the lessons another try but we are here to support you if you do decide to cancel.
Warm Regards
Hazal
Better - Lisnasharragh Leisure Centre からの回答
Hi Susan
Thank you for your review.
We are thrilled to hear that you find the Better App easy to use and that the staff at Lisnasharragh Leisure Centre are creating a welcoming environment.
We hope you continue to enjoy all the facilities at the centre and explore the various activities available on the App
Kind Regards
Amir
Better - Lisnasharragh Leisure Centre からの回答
Hello Cindy,
Thank you for your feedback.
Warm Regards.
Great Reception staff at Lisnasharragh are…
Reception staff at Lisnasharragh are just great! Professional, helpful -going out of their way to sort out any issues.
Easy parking.
2025年7月8日
Better - Lisnasharragh Leisure Centre からの回答
Hi A.B,
Thank you so much for your kind words!
We are delighted to hear that our reception team made a great impression and were able to assist you effectively. We're also glad you found parking convenient. We look forward to welcoming you back to Lisnasharragh soon!
Kind regards,
Charmaine
Staff went above and beyond to help.
2025年4月24日
Better - Lisnasharragh Leisure Centre からの回答
Hi Christine,
Thank you so much for your kind words! We're thrilled to hear that our staff went above and beyond to assist you. Providing exceptional service is always our goal, and your feedback means a lot to us. We hope to welcome you back to the Lisnasharragh Leisure Centre again soon!
Warm regards,
Charmaine
Great staff, friendly, welcoming.
Nice place, very good equipment very clean and tidy and staff were very polite and kind would very recommend this gym and swimming pool and exercise classes top notch.
2025年4月17日
Better - Lisnasharragh Leisure Centre からの回答
Hi Marcin,
Thank you so much for your kind words!
We’re thrilled to hear you enjoyed the facilities, equipment, and cleanliness—and that our team made a great impression. We really appreciate your recommendation and look forward to welcoming you back for more top-notch workouts and classes!
Kind regards,
Charmaine
Great choice of courses once you master…
Great choice of courses once you master the timing on the booking system. Fabulous facility at Lisnasharragh. However, it's a bit impersonal and you're left to suss it all out yourself. General inductions for new members would help with this.
2025年4月22日
Better - Lisnasharragh Leisure Centre からの回答
Hi Deirdre,
Thank you for your feedback! We're so glad to hear you enjoy the courses and the facility at Lisnasharragh Leisure Centre. We understand how the booking system can take a bit of getting used to, and we appreciate your patience with it. Your suggestion for general inductions for new members is a great idea, and we’ll certainly consider it to help make the experience even better.
Thanks again for your valuable insights!
Kind regards,
Charmaine
Fantastic gym and great staff that…
Fantastic gym and great staff that makes your visit a positive experience.
2025年4月2日
Better - Lisnasharragh Leisure Centre からの回答
Hi Ryan
Thank you for your review.
It is wonderful to see that you enjoy the gym and facilities at the Lisnasharragh Leisure Centre, and the staff at the centre have enhanced your experience.
We hope you continue to enjoy your experience with us, and thank you for choosing Better!
Kind Regards
Amir
Better - Lisnasharragh Leisure Centre からの回答
Hi Sarah,
Thank you for your feedback! We're so glad to hear that our staff made a positive impression on you at the Lisnasharragh Leisure Centre. We truly apologise for any confusion with the system and will work on improving the user experience. We appreciate your understanding and hope to make your next visit even smoother!
Warm regards,
Charmaine
Great facilities & helpful staff
Great facilities and helpful staff. Also a great range of classes available and a swimming pool👍🏼
2025年3月31日
Better - Lisnasharragh Leisure Centre からの回答
Hi Juliet,
Thank you for your kind words!
We're so glad to hear that you enjoyed our facilities and found our staff helpful at the Lisnasharragh Leisure Centre. It's wonderful to know you appreciate the variety of classes and the swimming pool. We look forward to welcoming you back soon! 😊👍🏼
Warm regards,
Charmaine
For three weeks in a row have attempted…
For three weeks in a row have attempted to book a class unable to book.
So will be cancelling my membership.
Surely you should try to sort this problem out so frustrating sitting watching spinning circle paying a monthly direct debit for no service.
2025年3月18日
自発的なレビュー
Better - Lisnasharragh Leisure Centre からの回答
Hi Martin,
Thank you for reaching out, and I’m truly sorry to hear about the issues you’ve encountered with booking your classes. I completely understand your frustration, especially after several attempts with no success. I sincerely apologise for the inconvenience caused by the technical issues.
Are you able to clarify if you are using the main website or the App to try and make your bookings, so we can try and see if we can assist you with this technical issue?
If there's anything else I can assist you with during this process or if you would reconsider, please don’t hesitate to reach out. Your feedback is incredibly valuable to us as we strive to provide better service.
Thank you again for your understanding, and I wish you all the best.
Best regards,
Charmaine
Swimbies!
I attended “Swimbies Splashers” with my 16 month old today. It was my first time visiting Lisnasharragh Leisure Centre. The girls at the reception desk greeted me and my little boy with warmth and kindness. I was asked if I’d been before and i was pointed in the right direction, given details of who would meet me and where and they even leant me a £1 coin for the locker, which I completely forgot about when rushing out of the house. The swimming teacher was great and paid attention to us as we were the newbies joining the class. The leisure centre itself is clean, has a cafe in the foyer (equipped with high chairs), and all the staff i encountered were lovely! After such a good first experience I would definitely think about singing up to use the pool myself (if i ever get a chance!). It is very busy and the car park isn’t big, but there is plenty of parking in the surrounding area.
2025年3月4日
Better - Lisnasharragh Leisure Centre からの回答
Hi Nicole,
Thank you so much for your kind review!
We’re thrilled to hear that you and your little one had a wonderful experience at Lisnasharragh Leisure Centre. It’s fantastic to know that the reception team made you feel welcome and that the swimming teacher took the time to make you feel comfortable in the class. We’re also glad you enjoyed our facilities, including the café and the clean environment.
We truly appreciate your feedback and are excited to hear that you’re considering signing up to use the pool yourself in the future. We hope to see you again soon, and thank you once again for your lovely words!
Kind regards,
Charmaine
Better - Lisnasharragh Leisure Centre からの回答
Good Evening Sally,
Thank you for your wonderful feedback.
We’re so happy to hear that your child enjoyed their first swimming lesson. It’s always exciting to see new swimmers feel comfortable and have fun in the water from the start. Our instructors work hard to create a positive, engaging environment where kids can build confidence while learning valuable skills. We can’t wait to see your child’s progress as they continue their swimming journey with us!
If you have any questions or need anything, feel free to reach out. We’re here to help!
Warm regards,
Charmaine
Better - Lisnasharragh Leisure Centre からの回答
Hi Gareth,
Thanks for your review.
We are delighted to hear that everyone at Lisnasharragh have been so helpful!
Warm Regards
Hazal
AI answering our reviews
O My Goodness , I can't believe you used AI to reply to my review . . . There really is no hope left for this world
2025年1月11日
自発的なレビュー
Better - Lisnasharragh Leisure Centre からの回答
Hi Carl,
Your Trustpilot was responded to by myself and not a BOT or AI.
Hope this clarifies.
Charmaine
Amazing customer service…
Their online booking system is dreadful for popular classes as you have to book a place in seconds as soon as they become available. However if you ever have any questions or need to pause your membership because you're unwell, the actual people who reply to your email queries provide outstanding levels of customer service. They're not just for profits they're for people. And the staff in person are friendly and helpful too.
2025年1月10日
自発的なレビュー
Better - Lisnasharragh Leisure Centre からの回答
Good Morning DMcK,
Thank you for taking the time to share your thoughts with us.
We are thrilled to hear that you are enjoying your membership and making the most of the excellent fitness classes we offer at the Lisnasharragh Leisure Centre. It’s wonderful to know that our dedicated staff members have been helpful to you, especially with any queries regarding your membership and the freezing process. We strive to provide support and assistance whenever our members need it.
We do understand the frustration with our fitness classes quickly reaching capacity each evening. Given their popularity, we encourage all our members to book in advance to ensure they secure a spot in their preferred activities. We are continually exploring ways to expand our offerings and accommodate even more participants in the future.
Thank you again for your feedback, and we look forward to seeing you at the Centre soon!
Best regards,
Charmaine
Clean and high quality
As a first time gym goer everyone was very welcoming and helpful facilities were clean and high quality
2024年12月11日
Better - Lisnasharragh Leisure Centre からの回答
Hi Jack,
Thanks for your review.
We are so pleased to hear that you are so happy with the facilities at Lisnasharragh!
Warm Regards
Hazal
Great experience from start to finish
2024年11月4日
自発的なレビュー
Better - Lisnasharragh Leisure Centre からの回答
Hi Nathan
This is great to see!
We are very please to hear you enjoyed your experience at out Lisnasharragh Leisure Centre and thank you for leaving a review.
Kind Regards
Amir
Just joined and the lady on the…
Just joined and the lady on the reception was very helpful in instructing me on how it all works, booking classes, the app and scanning in etc.
2024年9月3日
Better - Lisnasharragh Leisure Centre からの回答
Good Afternoon Joanne,
I want to express my gratitude for taking the time to leave a review.
It brings us immense joy to learn that you are thoroughly enjoying your membership at the Lisnasharragh Leisure Centre. Additionally, we are delighted to hear that our staff provided exemplary assistance in helping you set up the Better App and demonstrating its functionalities, enabling you to easily book your desired activities online.
Kind regards,
Charmaine
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