Good value for your bucks at a great location with lots of options to choose from a variety of courses, gym and in- and outdoor swimming. Cleanliness in the showers/changing rooms has definitely impro... もっと見る
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所在地
所在地を変更32 Endell Street, WC2H 9AG Covent Garden, GB
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This centre is currently down from 5 to 3 women's toilets while renovation works are done. Of the 3 toilets remaining, 1 is out of order and 2 have large holes in the cubicle doors door where the loc... もっと見る
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10/10 Great humanistic staff. Kind services with real personal touch. Happy people. Lots of positivity and warmth around at all of your leisure centres in remarkable and enlightening ways. Em... もっと見る
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First time at Oasis Sport Center I loved swimming outside. You feel the great spirit among the swimmers. Spacious gender segregated changing room (I am old school and like it so much better!). Gr... もっと見る
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企業情報
当該企業による記述
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
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32 Endell Street, WC2H 9AG, Covent Garden, 英国
4.2
ほぼ満足
120件のレビュー
顧客にレビューを依頼しています
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Such a sociable place
Such a sociable place! Love the vibe, people are so friendly and the pool and facilities are amazing! 🤩
2026年8月10日
Better - Oasis Sports Centre からの回答
Hi there,
Thank you for taking the time to share your feedback about Oasis Sports Centre.
We are delighted to hear that you enjoy the friendly and sociable atmosphere at the centre. It is wonderful to know that the welcoming environment, pool and facilities have all contributed to such a positive experience.
Thank you for your kind comments and for your support. We look forward to continuing to welcome you to the centre.
Warm Regards,
Hazal
Dirty Pool and bad customer service experience
I was really disappointed with my recent visit to Oasis Sports Centre.
I booked two swimming sessions and was shocked by the cleanliness of the facilities. There were plasters floating in the pool, litter around the poolside area including crisp packets and food wrappers, and the changing rooms and toilets were not clean. The women’s changing facilities are currently being refurbished, which I understand, but the temporary facilities still need to be maintained to an acceptable hygiene standard.
I contacted Better to request a refund due to the condition of the facilities, but my request was declined on the basis that the bookings were non-refundable and that the sessions had been used. However, the issue was that I could only discover the condition of the facilities after entering the centre and using my booking.
I am shocked that I am being denied a refund as I was in the facilities for a very limited time due to the state of the pool and changing areas
2026年7月29日
自発的なレビュー
Better - Oasis Sports Centre からの回答
Hi Hannah,
We are sorry to hear that you were disappointed with your recent visits to Oasis Sports Centre.
The cleanliness concerns you have raised, including litter around the poolside, debris in the pool, and the condition of the changing and toilet facilities, are not the standards we aim to provide. We appreciate that the ongoing refurbishment of the women's changing rooms may have added to your frustration, however temporary facilities should still be maintained to an acceptable standard.
We understand why you were unhappy with the outcome of your refund request. However, our booking terms state that bookings are non-refundable once the activity has been attended and the booking has been used. While we recognise that your concerns relate to the condition of the facilities rather than a change of mind, attendance and use of the session mean the booking falls outside our refund policy.
That said, your feedback regarding the cleanliness of the centre is important and has been shared with the management team so that the issues raised can be reviewed and addressed appropriately. We apologise that your experience did not meet expectations.
Warm Regards,
Hazal
Better - Oasis Sports Centre からの回答
Hi Juan
Thank you for your review.
We are delighted to hear that you found the enrolment process easy, friendly, and quick, and we hope you enjoy using the facilities at Oasis Sports Centre!
Kind Regards
Amir
Everything is excellent
2026年7月17日
Better - Oasis Sports Centre からの回答
Hi Michael
Thank you for your review.
We are very pleased to see that you are having an excellent experience at Oasis Sports Centre, and we hope this continues!
Kind Regards
Amir
What is so valuable when things get…
What is so valuable when things get complicated is effective support and I certainly received this from Better and especially from Gavin
As a result I am now a fully paid up member for this current year.
2026年7月8日
自発的なレビュー
Better - Oasis Sports Centre からの回答
Hi Jane,
Thank you for your kind feedback.
We’re delighted to hear that you received effective support when things became complicated, and that Gavin was able to assist you in such a positive and helpful way. It’s great to know that his support made a difference and helped you complete your membership for the year.
Your comments will be shared with Gavin and the team, who will really appreciate your recognition.
Warm Regards,
Hazal
I love the Oasis in Endell Street
I love the Oasis in Endell Street. I have Antonio as my PT and he is amazing!! The gym has amazing equipment and is very spacious. The indoor pool is never too busy and the location is fantastic:)
2026年6月29日
Better - Oasis Sports Centre からの回答
Hi Ruthy,
Thank you for your kind feedback.
We’re delighted to hear how much you’re enjoying Oasis Sports Centre on Endell Street. It’s fantastic to know that Antonio has made such a positive impact as your personal trainer, and that you’re benefiting from both the spacious gym and the quality equipment available.
We’re also pleased to hear that the pool and location have added to your overall experience, and that the environment works so well for you.
Your feedback will be shared with Antonio and the team, who will be really pleased to hear your comments.
We look forward to welcoming you back again soon.
Warm Regards,
Hazal
Good value for your bucks at a great…
Good value for your bucks at a great location with lots of options to choose from a variety of courses, gym and in- and outdoor swimming. Cleanliness in the showers/changing rooms has definitely improved over the last years.
2026年7月7日
Better - Oasis Sports Centre からの回答
Hi Kale
Thank you for your review.
We are delighted to hear you’re enjoying the range of facilities and value we offer at Oasis Sports Centre, and it’s great to know you’ve noticed improvements in cleanliness over time.
We hope you continue to enjoy your experience!
Kind Regards
Amir
Excellent Swimming lessons for little ones
Our 5 years old take swimming lessons here, and the teachers are amazing and it is such a great value. The facilities are clean. No complaints.
2026年6月13日
Better - Oasis Sports Centre からの回答
Hi Ann
Thank you for your review.
It is great to see that your child is enjoying their swimming lessons and that you’re happy with our team and facilities.
We hope the experience continues!
Kind Regards
Amir
Well look after from reception very…
Well look after from reception very nice and all facilities very well look after. Thanks very much
2026年6月10日
Better - Oasis Sports Centre からの回答
Hi Fabricio,
Thank you for your lovely feedback!
We're really pleased to hear that you felt well looked after by our reception team and that you’re happy with the facilities at Oasis Sports centre.
We’ll be sure to pass your comments on to the team.
Thanks again for taking the time to share your experience!
Best wishes
Azaria
Best spot in London for summer
Best spot in London for summer! Great staff and a great community feel… everyone welcome!
2026年5月25日
Better - Oasis Sports Centre からの回答
Hi Louise
Thank you for your review.
It is great to see that you are enjoying the facilities at Oasis Sports Centre and that the staff and other members are creating a great atmosphere!
Kind Regards
Amir
Better - Oasis Sports Centre からの回答
Hi Sylvia
Thank you for your review.
It is great to see that you found the joining process easy, and we hope you enjoy using the facilities at Oasis Sports Centre!
Kind Regards
Amir
Shocked at the level of green slime in…
Shocked at the level of green slime in the outdoor pool today. It’s quite unbelievable that it’s allowed to operate.
The men’s changing area (downstairs as a temporary one?) was also filthy with blood / nose “snot” on the toilet cubicles.
2026年4月29日
自発的なレビュー
Better - Oasis Sports Centre からの回答
Hi James,
Thank you for your feedback!
We appreciate your feedback regarding the cleanliness of our facilities.
We're saddened to hear that this negatively affected your visit, and we're more than happy to share your comments with the wider team for further review.
Thank you again for raising this with us!
Warm Regards,
Kaisha0
We are in the middle of a facilities…
We are in the middle of a facilities upgrade so the changing rooms and shoer facilities are disrupted.
2026年4月14日
Better - Oasis Sports Centre からの回答
Hi Ian,
Thank you for your review!
We always try to minimise the disruption caused by the refurbishments we do at our facility, but we can sometimes experience a few issues with this.
We really appreciate your patience during this time, and we can't wait to showcase our changing room and shower spaces once the work is completed.
We hope to see you again soon!
Warm Regards,
Kaisha
• GLL's new policy of dictating music…
• GLL's new policy of dictating music choices at Oasis Sports Centre has caused instructors to leave and a decline in class quality and variety.
• Management has ignored member concerns, who are now demanding a return to previous class standards and the reinstatement of specific instructors.
• Members find the current situation depressing and boring.
• We want Alix back who is exceptionally excellent in doing the step and dance fitness classes
2026年4月8日
自発的なレビュー
Better - Oasis Sports Centre からの回答
Good Afternoon,
Thanks for your review!
We’re aware that there has been some concern and confusion about the changes to music licensing in our fitness classes from this Spring.
In late 2025 we became aware that the cost of our current music license that covers all our 250 leisure centres and gyms across the UK would increase significantly. As a charitable social enterprise focused on community benefit, we carefully reviewed our options to ensure we continue to invest our resources responsibly and sustainably.
Following this review, we asked our fitness instructors to transition to PPL pre-cleared, royalty-free music. This approach allows us to manage rising costs while continuing to deliver the high-quality classes you expect.
In practical terms, all instructors are being provided with free access to Power Music; one of the most widely used fitness music platforms. Power Music enables instructors to create their own playlists using professionally recorded studio tracks (not AI-generated), giving them flexibility while ensuring full compliance with licensing requirements.
We hope this provides reassurance and clarity about why we have made this decision, the care we have taken to engage with and support our instructors and our commitment to maintaining your class experience. As we implement these changes we will continue to monitor feedback and engage with staff and customers.
Warm Regards,
Kaisha
Amazing kids swimming teachers
2026年3月21日
Better - Oasis Sports Centre からの回答
Hi Jelena
Thanks for your review.
We are so pleased to hear that the swimming teachers at Oasis Sports Centre have received this wonderful review. We will be sure to pass this on to the centre team.
Warm Regards
Rachel
Staff and facilities both wonderful!
2026年3月5日
Better - Oasis Sports Centre からの回答
Hi Isobel,
Thanks for your review.
We are so happy to hear that you think Oasis Sports Centre is wonderful - we agree!
Warm Regards
Hazal
Gym & swim with ease
Gym & swim with ease. Well run, clean, efficient booking service.A wide range of classes and friendly staff and regular updates on gym programmes or changes to the gym experience.
2026年2月20日
Better - Oasis Sports Centre からの回答
Hi Jason
Thank you for your review.
We are very pleased to see that you are enjoying the facilities and fitness classes at Oasis Sports Centre!
It is also great to know that you have had the opportunity to meet the centre staff and that they are taking care of the facilities!
Thank you for choosing the Oasis Sports Centre!
Kind Regards
Amir
Oasis Sports centre is amazing
Oasis Sports centre is amazing, our community is lucky to have such a great place. Staff is friendly, the squash courts are awesome, pools are great (although can be a little busy) and gym is great too.
2025年12月9日
Better - Oasis Sports Centre からの回答
Thank you very much for sharing your experience with us, Barbara.
We are very happy to enjoy your visits at Oasis Sports Centre.
We truly appreciate our staff's efforts to deliver great customer service is noticed and appreciated.
Kind Regards
Not good
This centre is currently down from 5 to 3 women's toilets while renovation works are done. Of the 3 toilets remaining, 1 is out of order and 2 have large holes in the cubicle doors door where the locks should be. Repairs seem to take months.
Cleaners constantly mop the already soggy changing room floors with what appears to be neat fairy liquid - it clings to trainer soles and creates a slip hazard. Meanwhile, the studios are never cleaned. When you get on the floor for a yoga or stretch session you see how dirty it is! The club currently has a good class timetable but not for much longer, as great instructors are being driven out by GLL's draconian new music policy that bans them from playing their own music.
2026年2月18日
Better - Oasis Sports Centre からの回答
Hello Emily,
Thank you for taking the time to share your detailed feedback with us.
We are very sorry to hear that your experience at The Oasis Sports Centre did not meet your expectations.
We have forwarded your concerns about the cleaning and the music policy to the centre manager for review.
We hope your next visit will be much more enjoyable.
Kind regards
Jasmine
Great staff and gym facilities
Staff were very friendly and kind. Would always greet us and sometimes we have a good chat too. The gym is spacious and not over crowded. There is a wide range of equipments and facilities that are all in good condition and clean. All in all a very happy place with pleasant experiences.
2026年2月11日
Better - Oasis Sports Centre からの回答
Hello Kristen,
We appreciate you taking the time to share your comments and feedback with us.
We are pleased to learn that you find the facilities at the Oasis Sports Centre to be well-maintained and clean, and that the staff members are courteous and friendly.
We look forward to welcoming you again in the near future.
Kind regards
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