Better - Oasis Sports Centre レビュー 

Better - Oasis Sports Centre からの回答

2026年10月6日

Hi Arla,

Thank you for taking the time to share your feedback.

We're very sorry to hear about your experience at Oasis Sports Centre. No customer should leave a visit feeling upset or intimidated, and we're particularly concerned by your comments regarding the manner in which you were spoken to by a member of the team.

We're also sorry to hear about the issues you encountered with the locker, the availability of lockers in the changing area, and the impact this had on your visit. We appreciate how frustrating this must have been, especially as swimming should be an opportunity to relax and unwind.

As a long-standing customer, it's especially disappointing to hear that this experience has led you to consider leaving. Your comments regarding customer service and the changing room facilities will be shared with the centre management team for review.

Thank you for bringing these concerns to our attention.

Warm Regards,

Hazal

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2026年10月1日

Hi John 

Thank you for your review. 

We're delighted to hear that you found our website easy to navigate, our membership options and pricing appealing, and that you enjoyed our facilities at Oasis Sports Centre.

We hope to see you again soon!

Kind Regards

Amir

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2026年9月21日

Hi Olu,

Thank you for your wonderful review!

We're so happy that you had a great experience at our Oasis Sports Centre and that you received excellent customer service from Manal.

It's fantastic to know that she was friendly, welcoming and helpful.

We can't wait to welcome you back again soon!

Warm Regards,

Kaisha

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2026年8月13日

Hi there,

Thank you for taking the time to share your feedback about Oasis Sports Centre.

We are delighted to hear that you enjoy the friendly and sociable atmosphere at the centre. It is wonderful to know that the welcoming environment, pool and facilities have all contributed to such a positive experience.

Thank you for your kind comments and for your support. We look forward to continuing to welcome you to the centre.

Warm Regards,

Hazal

Better - Oasis Sports Centre からの回答

2026年8月7日

Hi Hannah,

We are sorry to hear that you were disappointed with your recent visits to Oasis Sports Centre.

The cleanliness concerns you have raised, including litter around the poolside, debris in the pool, and the condition of the changing and toilet facilities, are not the standards we aim to provide. We appreciate that the ongoing refurbishment of the women's changing rooms may have added to your frustration, however temporary facilities should still be maintained to an acceptable standard.

We understand why you were unhappy with the outcome of your refund request. However, our booking terms state that bookings are non-refundable once the activity has been attended and the booking has been used. While we recognise that your concerns relate to the condition of the facilities rather than a change of mind, attendance and use of the session mean the booking falls outside our refund policy.

That said, your feedback regarding the cleanliness of the centre is important and has been shared with the management team so that the issues raised can be reviewed and addressed appropriately. We apologise that your experience did not meet expectations.

Warm Regards,

Hazal

Better - Oasis Sports Centre からの回答

2026年7月29日

Hi Juan 

Thank you for your review. 

We are delighted to hear that you found the enrolment process easy, friendly, and quick, and we hope you enjoy using the facilities at Oasis Sports Centre!

Kind Regards

Amir

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2026年7月24日

Hi Michael

Thank you for your review. 

We are very pleased to see that you are having an excellent experience at Oasis Sports Centre, and we hope this continues!

Kind Regards

Amir

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2026年7月10日

Hi Jane,

Thank you for your kind feedback.

We’re delighted to hear that you received effective support when things became complicated, and that Gavin was able to assist you in such a positive and helpful way. It’s great to know that his support made a difference and helped you complete your membership for the year.

Your comments will be shared with Gavin and the team, who will really appreciate your recognition.

Warm Regards,

Hazal

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2026年7月10日

Hi Ruthy,

Thank you for your kind feedback.

We’re delighted to hear how much you’re enjoying Oasis Sports Centre on Endell Street. It’s fantastic to know that Antonio has made such a positive impact as your personal trainer, and that you’re benefiting from both the spacious gym and the quality equipment available.

We’re also pleased to hear that the pool and location have added to your overall experience, and that the environment works so well for you.

Your feedback will be shared with Antonio and the team, who will be really pleased to hear your comments.

We look forward to welcoming you back again soon.

Warm Regards,

Hazal

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2026年7月9日

Hi Kale

Thank you for your review. 

We are delighted to hear you’re enjoying the range of facilities and value we offer at Oasis Sports Centre, and it’s great to know you’ve noticed improvements in cleanliness over time.

We hope you continue to enjoy your experience!

Kind Regards

Amir

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2026年6月20日

Hi Ann

Thank you for your review. 

It is great to see that your child is enjoying their swimming lessons and that you’re happy with our team and facilities. 

We hope the experience continues!

Kind Regards

Amir

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2026年6月14日

Hi Fabricio, 

Thank you for your lovely feedback! 

We're really pleased to hear that you felt well looked after by our reception team and that you’re happy with the facilities at Oasis Sports centre. 

We’ll be sure to pass your comments on to the team. 

Thanks again for taking the time to share your experience!

Best wishes 

Azaria

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2026年5月31日

Hi Louise

Thank you for your review.

It is great to see that you are enjoying the facilities at Oasis Sports Centre and that the staff and other members are creating a great atmosphere!

Kind Regards

Amir

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2026年5月29日

Hi Sylvia

Thank you for your review.

It is great to see that you found the joining process easy, and we hope you enjoy using the facilities at Oasis Sports Centre!

Kind Regards

Amir

Better - Oasis Sports Centre からの回答

2026年5月6日

Hi James,

Thank you for your feedback!

We appreciate your feedback regarding the cleanliness of our facilities.

We're saddened to hear that this negatively affected your visit, and we're more than happy to share your comments with the wider team for further review.

Thank you again for raising this with us!

Warm Regards,

Kaisha0

Better - Oasis Sports Centre からの回答

2026年4月20日

Hi Ian,

Thank you for your review!

We always try to minimise the disruption caused by the refurbishments we do at our facility, but we can sometimes experience a few issues with this.

We really appreciate your patience during this time, and we can't wait to showcase our changing room and shower spaces once the work is completed.

We hope to see you again soon!

Warm Regards, 

Kaisha

Better - Oasis Sports Centre からの回答

2026年4月10日

Good Afternoon,

Thanks for your review!

We’re aware that there has been some concern and confusion about the changes to music licensing in our fitness classes from this Spring.

In late 2025 we became aware that the cost of our current music license that covers all our 250 leisure centres and gyms across the UK would increase significantly. As a charitable social enterprise focused on community benefit, we carefully reviewed our options to ensure we continue to invest our resources responsibly and sustainably.

Following this review, we asked our fitness instructors to transition to PPL pre-cleared, royalty-free music. This approach allows us to manage rising costs while continuing to deliver the high-quality classes you expect.

In practical terms, all instructors are being provided with free access to Power Music; one of the most widely used fitness music platforms. Power Music enables instructors to create their own playlists using professionally recorded studio tracks (not AI-generated), giving them flexibility while ensuring full compliance with licensing requirements.

We hope this provides reassurance and clarity about why we have made this decision, the care we have taken to engage with and support our instructors and our commitment to maintaining your class experience. As we implement these changes we will continue to monitor feedback and engage with staff and customers.

Warm Regards,

Kaisha

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2026年3月28日

Hi Jelena

Thanks for your review.

We are so pleased to hear that the swimming teachers at Oasis Sports Centre have received this wonderful review. We will be sure to pass this on to the centre team.

Warm Regards

Rachel

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2026年3月6日

Hi Isobel,

Thanks for your review.

We are so happy to hear that you think Oasis Sports Centre is wonderful - we agree!

Warm Regards

Hazal

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2026年2月23日

Hi Jason 

Thank you for your review. 

We are very pleased to see that you are enjoying the facilities and fitness classes at Oasis Sports Centre!

It is also great to know that you have had the opportunity to meet the centre staff and that they are taking care of the facilities!

Thank you for choosing the Oasis Sports Centre!

Kind Regards

Amir