I was pleasantly surprised by the standard of the facilities all round. Very clean and modern. The staff were the highlight for me. So polite and friendly and really helpful. As I am returning to fitn... もっと見る
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所在地
所在地を変更Park avenue, MK40 2JZ Bedford, GB
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Overall a great gym. Needs another fitness studio to run more classes because it’s always a bit of a bun fight to get a space in class. Most of the staff are helpful and friendly. Fitness instruct... もっと見る
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The teacher is very old, not able or extremely slow to explain the exercises to swimmers. They can’t hear, what the teacher wants to say, hence they tend to ignore her and try to copy other swimmer... もっと見る
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Easy join and book sessions. Good quality gym equipment and nice Olympic sized pool - Robinson Pool and Fitness. The only thing letting it down is maintenance - cold changing rooms and cleaning could... もっと見る
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企業情報
当該企業による記述
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
連絡先
Park avenue, MK40 2JZ, Bedford, 英国
3.9
ほぼ満足
45件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
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I was pleasantly surprised by the…
I was pleasantly surprised by the standard of the facilities all round. Very clean and modern. The staff were the highlight for me. So polite and friendly and really helpful. As I am returning to fitness after some time away from exercise it made the process much less intimidating.
2026年8月17日
Better - Robinson Pools & Fitness からの回答
Hi there,
Thank you for your wonderful 5-star review!
We're delighted to hear that you were pleasantly surprised by the high standard of the facilities at Robinson Pools & Fitness and that you found the centre clean, modern, and welcoming.
It's especially rewarding to know that our staff made such a positive impression. Returning to fitness after time away can feel daunting, so we're pleased that our team's friendly, polite, and helpful approach helped make your experience more comfortable and less intimidating.
Thank you for taking the time to share your feedback. We wish you every success on your fitness journey and look forward to welcoming you back to the centre soon.
Warm Regards,
Hazal
Overall a great gym
Overall a great gym. Needs another fitness studio to run more classes because it’s always a bit of a bun fight to get a space in class.
Most of the staff are helpful and friendly. Fitness instructors, apart from one, are brilliant.
It’s a bit spit and sawdust but you get what you pay for.
2026年8月10日
Better - Robinson Pools & Fitness からの回答
Hi Nicola,
Thank you for taking the time to share your feedback about Robinson Pools & Fitness.
We are pleased to hear that you consider it a great gym and that you have found most of the team to be friendly and helpful. It is also wonderful to know that the fitness instructors have made such a positive impression overall.
We appreciate your comments regarding class availability and the demand for additional studio space. We understand that it can be frustrating when classes are very popular and places are limited. Your feedback will be shared with the relevant team for consideration.
Thank you again for your balanced and constructive feedback.
Warm Regards,
Hazal
Rude life guards,not helpful to new…
Rude life guards,not helpful to new members.Cloakrooms smell of urine,blocked drains but shower,pool dirty colour.
2026年7月13日
Better - Robinson Pools & Fitness からの回答
Hi there,
Thank you for taking the time to share your feedback.
We’re very sorry to hear about your experience at Robinson Pools & Fitness. It’s particularly concerning to hear your comments about the behaviour of the lifeguards, as we expect all staff to be welcoming, supportive, and especially helpful to new members. Your feedback will be shared with the management team so this can be addressed.
We’re also disappointed to hear about the condition of the changing rooms and pool areas. Cleanliness and maintenance are extremely important to us, and the issues you’ve described, including odour, blocked drains, and water quality, are not the standards we aim to provide. This will be raised with the relevant team for urgent review and action.
Thank you again for bringing this to our attention.
Warm Regards,
Hazal
Rude life guards,not helpful to new…
Rude life guards,not helpful to new members, was told to leave because im too early.Pool disgusting needs decontamination,cloakroom reeks of urine.
Would not advise.
2026年7月13日
自発的なレビュー
Better - Robinson Pools & Fitness からの回答
Hi William,
We’re very sorry to hear about your experience and appreciate you bringing this to our attention.
It’s extremely concerning to hear about the behaviour you encountered from our lifeguard team, as well as the lack of support for new members. We expect all staff to be welcoming, helpful and professional at all times, so we’re disappointed this was not reflected during your visit.
We’re also sorry to hear about the cleanliness issues you’ve described within the pool and changing areas. This is not the standard we aim to maintain, and your comments will be raised with the centre management team urgently so that appropriate action can be taken.
Thank you again for your feedback.
Warm Regards,
Hazal
Better - Robinson Pools & Fitness からの回答
Hi Jackie,
Thank you for your kind feedback!
We’re so pleased to hear you enjoyed the friendly staff and welcoming atmosphere. It’s great to know your visit was a positive one.
We look forward to welcoming you back again soon.
Warm Regards,
Hazal
Better - Robinson Pools & Fitness からの回答
Hi Shupiko
Thank you for your review.
We are very pleased to see that you are receiving a warm welcome at Robinson Pools & Fitness, and we hope this continues!
Kind Regards
Amir
Better - Robinson Pools & Fitness からの回答
Hi Antonella,
Thank you for your review!
We're so happy that you're enjoying the junior gym sessions at our Robinson Pools & Fitness.
We also appreciate your feedback regarding the use of equipment during this session.
We hope to see you again soon!
Warm Regards,
Kaisha
The member of staff was helpful
The member of staff was helpful. The gym clean and we werer able to acess the equipment was came to use.
2026年5月19日
Better - Robinson Pools & Fitness からの回答
Hi,
Thanks for your review.
We are so pleased to hear that the staff at Robinson Pools & Fitness have been so helpful!
Warm Regards
Hazal
The teacher is very old
The teacher is very old, not able or extremely slow to explain the exercises to swimmers. They can’t hear, what the teacher wants to say, hence they tend to ignore her and try to copy other swimmers.
Simply put, she is not good fit for this role any more and we as parents, would like to see more energetic teachers around our children, who are able to actively fill the 30mins with valued exercises, what we pay for.
Thanks,
A parent
2026年5月2日
Better - Robinson Pools & Fitness からの回答
Good Afternoon,
Thank you for your review!
We're saddened to hear that your little one's swimming lessons haven't been going well.
We greatly appreciate your feedback regarding the swim teacher of this class, and we'd like to hear more about this.
Our email address is: customerservices@gll.org
This enables us to contact the relevant team to pass on your feedback about this.
We look forward to your response!
Warm Regards,
Kaisha
Easy join and book sessions
Easy join and book sessions. Good quality gym equipment and nice Olympic sized pool - Robinson Pool and Fitness. The only thing letting it down is maintenance - cold changing rooms and cleaning could be better.
2026年4月28日
Better - Robinson Pools & Fitness からの回答
Hi Mark,
Thank you for your feedback!
It’s great to hear that you find booking sessions straightforward and that you’re enjoying the facilities at Robinson Pools & Fitness.
We also appreciate your comments regarding maintenance, we’ll pass this on to the team for review as we continue working to improve the centre experience.
Thank you again, we hope to see you again soon!
Best wishes,
Azaria
Very misleading
Very misleading, membership states that it is £6 a month for a junior membership.
It does not advise there is a £10 additional charge for EACH session used on top of this and a £10 charge for an induction.
2026年4月11日
Better - Robinson Pools & Fitness からの回答
Hi Jennifer,
Thank you for your review!
We advertise this in the description for our Better Flex Junior Membership, and you can find this in the view details section of the Membership.
This agreement offers 1 free booking a month and up to 30% off on other bookings.
To have the Junior Gym, Swimming, and Junior Fitness Classes included in your monthly payment, you'd need to take out a full Membership, which is currently £25.00.
Thank you again for your review!
Warm Regards,
Kaisha
Better - Robinson Pools & Fitness からの回答
Hi Linda,
Thanks for your review.
We are so pleased to hear that the staff at Robinson Pools & Fitness have been so supportive!
Warm Regards
Azaria
Better - Robinson Pools & Fitness からの回答
Hi Terence,
Thanks for awarding us 5 stars!
We are so pleased to hear that you are enjoying the facilities at Robinson Pools & Fitness.
We look forward to seeing you again soon!
Warm Regards
Azaria
All equipment I needed was clean and…
All equipment I needed was clean and available. Gym not too busy.
2026年3月26日
Better - Robinson Pools & Fitness からの回答
Good afternoon
Thanks for your review.
We are so pleased to hear that you are enjoying the use of Robinson Pools and Fitness.
We hope you continue to enjoy your membership.
Warm Regards
Rachel
The staff in the gym are friendly.
The staff in the gym are friendly.
The code for the gym is not easy to get. You have to wait for staff to tell you the code. The toilets downstairs do not work properly and they appear dirty.
2026年1月28日
Better - Robinson Pools & Fitness からの回答
Dear Eleni,
Thank you for sharing your feedback with us.
We've passed your comments on to the centre manager to look into. We really appreciate you letting us know, as it helps us improve our services.
Kind regards
All staff are very polite and very good…
All staff are very polite and very good at what they do
2026年1月17日
Better - Robinson Pools & Fitness からの回答
Hi Makanaka
Thank you for your review.
It is wonderful to see that the staff at Robinson Pools & Fitness are creating a positive atmosphere at the centre and providing excellent service!
We will be sure to pass your feedback on.
Kind Regards
Amir
❗ I do not recommend this swimming pool.
❗ Bad Review – Robinson Pool & Fitness Bedford
My 10-year-old daughter has had a swimming membership at Robinson Pool & Fitness Bedford for 2 years, but in the last year we have become extremely disappointed with the management and the conditions of the centre.
First of all, they do not have enough staff for all the children. Many times, the kids are left alone in the pool without proper supervision, and time goes by without them learning anything. It is frustrating to pay for a membership and see no progress because of poor organisation.
The changing rooms where the children get dressed are in terrible condition: dirty, with food leftovers, hair all over the place, and dirty floors. Nobody seems to clean them properly, even though a children’s swimming facility should be hygienic and safe.
The area where the children take a shower after swimming is a disaster as well: dirty, messy, and the drain is always blocked, so the kids end up standing in dirty water. This is unacceptable for a centre that claims to maintain standards.
On top of that, they never have swimming caps available for the kids. Every time I ask at reception, I get the same answer: “We are waiting for stock, we are waiting for stock.” The same excuse for months.
After everything we’ve experienced over the past year, I do not recommend this swimming pool.
2025年11月21日
自発的なレビュー
Better - Robinson Pools & Fitness からの回答
Hi Larentiu,
We're extremely sorry to hear this and would like to thank you for sharing your feedback!
We completely understand your frustrations regarding the supervision, cleanliness, and organisation of the Robinson Pools & Fitness Centre.
We apologise for the negative impact this has had on your daughter during her time here.
We aim to have 2 to 3 Swim teachers in a class depending on the size of the class.
We equally understand your concerns regarding the safety and progress of our pupils.
Regarding the swimming caps, we apologise for the ongoing stock issues.
Please note that we have passed your concerns to the Centre Team, so this can be reviewed.
Warm Regards,
Kaisha
Friendly and informative staff
Friendly and informative staff. Vast improvement over the previous company with upkeep and repairs.
2025年11月21日
Better - Robinson Pools & Fitness からの回答
Hi John
Thank you for your review.
It is great to see the staff at Robinson Pools & Fitness are on hand to assist with your enquiries, and we appreciate your feedback regarding the improvements being made.
We hope you continue to enjoy your experience with us, and thank you for choosing Better!
Kind Regards
Amir
Better - Robinson Pools & Fitness からの回答
Hi Aravind,
Thank you so much for your lovely review!
We're happy to hear that the swimming lessons have been positive.
We hope we can continue to support you during your swimming journey.
Warm Regards,
Kaisha
Nice & quiet but some equipment needs replacing
I really like going to this gym, it’s never too busy and I don’t mind it doesn’t have a huge number of machines - it has enough. However a couple of the machines are in desperate need of maintenance or replacement. The adductor press is rusty and really wobbly, and the seat adjustment on the leg press gets jammed a lot.
2025年10月13日
Better - Robinson Pools & Fitness からの回答
Hi Joanna
Thank you for your review.
We are very pleased to see that you are enjoying your experience at the Robinson Pools and Fitness, and we appreciate your feedback regarding the gym equipment.
Your feedback has been forwarded to the relevant team for review, and we hope this will assist in improving your experience with us.
Kind Regards
Amir
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