I have been going to gyms for more than two decades, and this leisure centre stands out. It offers a gym, swimming pool, track-and-field facilities, and spaces for various other activities—all at an u... もっと見る
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所在地
所在地を変更Bruce Williams Way, CV22 5LJ Rugby, GB
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My daughter has been with Better for period of 4 years,started from scratch,the lowest level and went through all levels up to gold one . She loves swimming and now she is in swimming academy. She p... もっと見る
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Its just perfect. Good equipment, very easy to use and very good environment. Would recommend to anyone looking for a gym with great facilities and people to. However the only thing I will complain a... もっと見る
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I set up a membership for my lad. The issue I have is, when you cancel a membership and then renew it a few months later, the induction youths have already done, doesn't automatically state that on th... もっと見る
企業情報
当該企業による記述
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
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Bruce Williams Way, CV22 5LJ, Rugby, 英国
4.0
ほぼ満足
87件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Every single time I attempt to login
Every single time I attempt to login, register or use your system it tells me it has not worked and expects me to re register. This is hugely frustrating and I am not at all impressed.
2026年9月7日
Better - The Queen's Diamond Jubilee Centre, Rugby からの回答
Hi Sarah,
Thank you for your review!
We can see that you've provided a Membership Number for your account, which means that you're in our system.
The issue is that when you try to log in, you set up a new account each time, so you cannot access it with your email address.
We've now removed your access to the duplicate accounts.
Please request a password reset link when you're next on the Better UK App or website, and this will be sent to your email address.
We apologise for any inconvenience and frustration this has caused.
Thank you again for your feedback!
Warm Regards,
Kaisha
I set up a membership for my lad
I set up a membership for my lad. The issue I have is, when you cancel a membership and then renew it a few months later, the induction youths have already done, doesn't automatically state that on the app, but in the centre, it does. So you can't make a booking until the desk has sorted it.
2026年9月2日
5 stars
I have been going to gyms for more than two decades, and this leisure centre stands out. It offers a gym, swimming pool, track-and-field facilities, and spaces for various other activities—all at an unbeatable price that makes membership accessible to everyone. I wholeheartedly support this initiative.
2026年9月2日
Better - The Queen's Diamond Jubilee Centre, Rugby からの回答
Hi Thanos,
Thank you so much for such a wonderful review! I
t means a lot to hear that, after so many years of using gyms, you feel our centre stands out.
We’re proud to offer facilities that are accessible and welcoming to the whole community.
Your support really means a lot to us, and we hope to see you enjoying the centre for many years to come! 😊
Warm regards,
Azaria
First time using this gym
First time using this gym, I have used other gyms in the area. Online booking is ok but the app is a bit glitchy. There’s no way to contact anyone at the gym. I was told I’d get a phone call and it never happened. I’ve emailed the personal trainer and no response. I did my first class and not at any point did the instructor as if anyone was new or if anyone had any injuries they should be aware of. Luckily other members were helpful in explaining what equipment would be needed for the class as the instructor didn’t advise. The most concerning is the mats used for class are all rolled up and there’s no facilities to wipe them down after a class, so if someone is sweating and then the mat is rolled up it cannot dry and it’s not cleaned from the previous user. Other gyms provide wet wipes. Considering we are post pandemic you’d think they’d still have cleanliness as a priority, I wonder how often these mats are unrolled and actually cleaned. I’d definitely recommend bringing your own workout mat. I wish the app had more info as to what the class entails. Most of the class descriptions are written similarly so it’s hard to understand what’s involved. Everyone seems pleasant enough. It’s early days so will see what the rest of the place is like.
2026年8月5日
Better - The Queen's Diamond Jubilee Centre, Rugby からの回答
Hi Joanna,
Thank you for taking the time to share such detailed feedback following your first visit.
We're pleased to hear that you found everyone pleasant and that other members helped make your first class a positive experience. However, we're sorry to learn that several aspects of your visit did not meet your expectations.
We understand your frustration regarding the issues you experienced with the app, the lack of follow-up communication, and not receiving a response to your enquiry. We're also sorry to hear that you felt more guidance could have been provided during your first class, particularly around class expectations, equipment requirements, and checking whether any participants were new or had injuries.
We appreciate your concerns regarding the cleanliness and maintenance of the exercise mats. Providing a clean and safe environment for all customers is extremely important, and your comments will be shared with the centre management team for review.
Thank you again for your honest and balanced feedback. We hope your future visits are more positive and that you continue to explore all the facilities on offer.
Warm Regards,
Hazal
Helpful reception staff,
2026年8月4日
Better - The Queen's Diamond Jubilee Centre, Rugby からの回答
Hi Gill,
Thank you for your lovely review!
We're so happy to hear how helpful our team have been during your visits, and we'll be sure to pass on your kind words.
We can't wait to welcome you back again soon!
Warm Regards,
Kaisha
Excellent facilities
Really good show around from staff before we decided to join.
We are experiencing excellent equipment and facilities and an all round good experience, encouraging us to use the facilities more often.
2026年8月5日
Better - The Queen's Diamond Jubilee Centre, Rugby からの回答
Hi Suzanne,
Thank you for your wonderful feedback!
We're delighted to hear that the team provided such a positive tour before you joined and that you're enjoying the equipment, facilities, and overall experience. It's fantastic to know that your experience has encouraged you to make even greater use of the centre and everything it has to offer.
We really appreciate you taking the time to share your comments and look forward to supporting you on your fitness journey.
Warm Regards,
Hazal
Its just perfect
Its just perfect. Good equipment, very easy to use and very good environment. Would recommend to anyone looking for a gym with great facilities and people to. However the only thing I will complain about is the track facilities as there is almost nothing available there and just the track which is a bit upsetting as I would love to go there and be able to do a variety of events.
2026年7月25日
Better - The Queen's Diamond Jubilee Centre, Rugby からの回答
Hi Ebenezer
Thank you for your great review!
We're delighted to hear you're enjoying the equipment, facilities and atmosphere at The Queen's Diamond Jubilee Centre
We also appreciate your feedback about the track facilities and will share your comments with the team as we continue looking for ways to improve.
Thanks again for your recommendation!
We look forward to seeing you again soon!
Best wishes
Azaria
The staff were friendly and helpful.
The staff were friendly and helpful and the facilities were well maintained.
My son had a wonderful experience with his friends at the Aqua Splash 🤩
2026年7月22日
Better - The Queen's Diamond Jubilee Centre, Rugby からの回答
Hi Rachelle,
Thank you for your lovely feedback! We're delighted to hear that you found our staff friendly and helpful and that the facilities were well maintained. It's wonderful to know your son had such a fantastic time at the Aqua Splash with his friends. We hope to welcome you all back again soon for more fun!
Warm Regards,
Hazal
A new memeber....…
I joined recently and the staff have been really helpful. I has an introduction to the gym and the staff member was really thorough and helpful as all new equipment to me. Premises very clean.
2026年7月13日
Better - The Queen's Diamond Jubilee Centre, Rugby からの回答
Hi Ms Blyth,
Thank you for your lovely review!
We're delighted to hear that you've had such a positive experience since joining.
We're also thrilled that your gym induction was thorough and helpful, especially when getting familiar with new equipment.
It's amazing to know how welcoming our staff have been and that our facilities are well-maintained.
We look forward to welcoming you back soon!
Warm Regards,
Kaisha
It's a great place to train with all…
It's a great place to train with all the different facilities available and a freshly refurbished gym. Above all the staff are great and very helpful, especially Phil,Russel,Mark,Craig and Sophie.
2026年6月7日
Better - The Queen's Diamond Jubilee Centre, Rugby からの回答
Hi Nadeem,
Thank you so much for your fantastic feedback. We’re delighted to hear that you’re enjoying the variety of facilities and the newly refurbished gym.
It’s especially great to know that the team have made such a positive impact on your experience. We’ll be sure to pass on your kind words to Phil, Russel, Mark, Craig and Sophie, they’ll really appreciate it.
Thank you again for taking the time to share your experience.
Warm Regards,
Hazal
The gym is superb
I love using the gym at my local better centre. Signing in is quick and easy, and it has great facilities. The staff are also really patient and helpful, and it makes me feel so much more comfortable.
2026年6月7日
Better - The Queen's Diamond Jubilee Centre, Rugby からの回答
Hi Esther,
Thank you for your feedback, we’re really glad to hear you’re enjoying the gym and finding the facilities easy to use.
It’s great to know the team have been helpful and made you feel comfortable during your visits.
We hope to see you again soon.
Warm regards,
Hazal
Incredibly angry that you’ve changed…
Incredibly angry that you’ve changed our membership terms and introduced payments for fitness classes that were previously free!! How is that good service? Yes, my wife and I have a ‘gym only’ membership, but why change it now? And without any notice. Not impressed!
2026年6月18日
Better - The Queen's Diamond Jubilee Centre, Rugby からの回答
Hi Andrew,
Thank you for getting in touch!
Having reviewed the account, we can confirm that when the membership was originally set up, this was purchased as a Gym Only Membership. Due to an error on our system, the membership had been incorrectly allowing access to facilities beyond what was included within this membership type.
We have recently corrected this so that the membership now reflects the Gym Only Membership originally selected when joining. We understand this may have come as an unexpected change and apologise for any confusion caused.
If you would like to continue enjoying full access at The Queen’s Diamond Jubilee Centre, we would be more than happy to upgrade the membership to a Better Health Centre Membership for £37.00 per month. Alternatively, the centre team would also be happy to discuss the available membership options with you directly.
Please do let us know if you would like us to arrange this for you, and we’ll be happy to contact you via email.
Warm Regards,
Kaisha
Better - The Queen's Diamond Jubilee Centre, Rugby からの回答
Good Afternoon,
Thank you for your lovely review!
We're delighted to hear that you find our team and level of customer service great.
It's also amazing that you appreciate our cleanliness, and we're thrilled to know that the environment we've created with our members is comfortable.
We can't wait to see you again soon!
Warm Regards,
Kaisha
Great experience
My daughter has been with Better for period of 4 years,started from scratch,the lowest level and went through all levels up to gold one .
She loves swimming and now she is in swimming academy.
She particularly likes her coaches Lindsay and Brit at Rugby club.They are fantastic with their approach to all swimmers 👍enthusiastic and encouraging
2026年6月12日
Better - The Queen's Diamond Jubilee Centre, Rugby からの回答
Hi Lucia,
Thanks for your review.
It is delightful to hear how much your daughter has progressed in her lessons at The Queen's Diamond Jubilee Centre.
Tell her to keep up the great work!
Warm Regards
Hazal
Good advice for joining and welcoming…
Good advise for joining and welcoming atmosphere. Classes are great and the whole centre is clean bright and energising.
2026年5月11日
Better - The Queen's Diamond Jubilee Centre, Rugby からの回答
Hi V
Thanks for your review.
We are so pleased to hear that you are enjoying The Queen's Diamond Jubilee Centre, and the facilities on offer.
Kind Regards
Rachel
Excellent Learning - Swimming Lessons
Better instructors are warm, friendly, and knowledgeable. They focus on safety while keeping lessons fun and engaging. My child has improved so much and loves going. Highly recommend to any parents!"
2026年4月28日
Better - The Queen's Diamond Jubilee Centre, Rugby からの回答
Hi Nazia,
Thank you for your lovely feedback!
We’re so pleased to hear your child is enjoying the lessons and making great progress.
It’s wonderful to know our instructors are helping create not only a safe, but an engaging environment.
We really appreciate your recommendation!
Warm regards,
Azaria
Great staff and facilities
Great staff and facilities
The steam room needs checking as not everyone has a wristband and it gets above a comfortable temperature sometimes
2026年4月22日
Better - The Queen's Diamond Jubilee Centre, Rugby からの回答
Hi Mary,
Thank you so much for taking the time to share your feedback.
It’s really appreciated and helps us keep improving your centres. I’ll make sure the team is aware of the wristband issue so they can carry out more vigilant checks during sessions. We hope you continue to enjoy the facilities.
Thanks again for your feedback. All the best!
Warm regards
Lauren
Better - The Queen's Diamond Jubilee Centre, Rugby からの回答
Hi Michael
Thank you for your review.
We are very pleased to see that you are enjoying the facilities at The Queen's Diamond Jubilee Centre, and that the staff have been able to provide a great service!
We hope to see you again soon.
Kind Regards
Amir
Queens diamond jubilee centre
I love this gym ,its just such a nice place to be ,the gym is brilliant ,the staff ,the people ,the pool is great i use the main pool and on the weekend the studio with my grandson ,we also use the soft play
I use the sauna and steam room too ,i personally wouldnt go anywhere else
2026年4月9日
Better - The Queen's Diamond Jubilee Centre, Rugby からの回答
Hi Anne,
Thanks for your review.
We are so pleased to hear that you are enjoying The Queen's Diamond Jubilee Centre and thanks for awarding us 5 stars!
Warm Regards
Hazal
Staff are very helpful
It is great to go back to proper exercise after a long, lazy years!
I already feel better two weeks after joining.
I found it's a bit of a battle to book some fitness classes.
2026年3月25日
Better - The Queen's Diamond Jubilee Centre, Rugby からの回答
Good afternoon
Thank you so much for your review.
We’re absolutely thrilled to hear that you’re enjoying being back and have had a fantastic first two weeks at The Queen Diamond Jubilee Centre.
It’s great to know that our staff have been so helpful to you.
Fitness classes are very popular, and bookings open 7 days in advance. For example, if you want to book a Tuesday class, the bookings will be released at 10 pm the Tuesday before. We recommend jumping online right then to grab your spot.
You can also add yourself to a waiting list if a class you want is full, and we’ll send you an email if a spot opens up due to a cancellation.
We hope you continue to enjoy your membership!
Kind regards
Rachel
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