I have been going to gyms for more than two decades, and this leisure centre stands out. It offers a gym, swimming pool, track-and-field facilities, and spaces for various other activities—all at an u... もっと見る
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所在地
所在地を変更Bruce Williams Way, CV22 5LJ Rugby, GB
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My daughter has been with Better for period of 4 years,started from scratch,the lowest level and went through all levels up to gold one . She loves swimming and now she is in swimming academy. She p... もっと見る
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Its just perfect. Good equipment, very easy to use and very good environment. Would recommend to anyone looking for a gym with great facilities and people to. However the only thing I will complain a... もっと見る
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I set up a membership for my lad. The issue I have is, when you cancel a membership and then renew it a few months later, the induction youths have already done, doesn't automatically state that on th... もっと見る
企業情報
当該企業による記述
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
連絡先
Bruce Williams Way, CV22 5LJ, Rugby, 英国
4.0
ほぼ満足
87件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Aiming to improve my wellbeing
Made to feel welcome, structure on getting the best start to improving my physical and mental health.
2024年11月11日
Better - The Queen's Diamond Jubilee Centre, Rugby からの回答
Good Morning Martin,
Thank you for taking the time to share your review with us.
We are thrilled to hear that your experience at The Queen's Diamond Jubilee Centre was a positive one. It’s wonderful to know that the staff went above and beyond to make you feel welcome and comfortable during your visit. We take great pride in our team's commitment to providing excellent service, and your feedback reaffirms the hard work they put in every day. If you have any further comments or suggestions, please feel free to share them. We hope to welcome you back soon!
Best regards,
Charmaine
The Better experience
Good, efficient staff, good classes, large well equipped gym good sized pool and clean spacious changing rooms.
2024年11月8日
Better - The Queen's Diamond Jubilee Centre, Rugby からの回答
Hi Kevin,
Thanks for your review.
We are so pleased to hear that you are enjoying Rugby!
Warm Regards
Hazal
Great swimming lessons for kids
Great swimming lessons for kids, however they are not very helpful when wanting to temporarily change times and days. My partner is having surgery so she is unable to bring the kids to their usual 4.30 slot for 3-4 weeks (Recovery time), I work till 5pm so needed to change times, only option was another day at 6.30pm, which is fine, however I won't be able to change them back unless there are spaces on their original day and time. I find this absurd that they can't be empathetic towards someone who needs surgery and make a temporary change.
2024年10月29日
自発的なレビュー
Better - The Queen's Diamond Jubilee Centre, Rugby からの回答
Hi KF,
Thanks for your review.
We are able to make changes for a minimum of a month but we cannot reserve/save the space in another lesson - as this means no other customer can book onto either class. So technically if you have 2 children, instead of them just taking up one space each they would be taking up two spaces each.
Our swim school is very popular and we want to ensure that all our customers can access the classes so whilst we understand your frustration, no customer is able to reserve more than one space unless they have an additional membership.
We hope your partners surgery is a success!
Warm Regards
Hazal
Great experience with better
Great experience with better, good response from reception and very friendly staff
2024年9月21日
Better - The Queen's Diamond Jubilee Centre, Rugby からの回答
Good Evening Yishika,
Thank you for your review.
We are delighted to hear that the staff at the Queens Diamond Jubilee Leisure Centre were extremely helpful and patient when you attended the Centre recently.
We are committed to providing exceptional service and creating a welcoming environment for all our members so we are delighted to hear that this is the service you receive each time you attend the centre.
Thank you for being a part of our community.
Kind regards,
Charmaine
No substance to swimming course.
Swimming lessons for my oldest for 8 months, they did the same thing every lesson, I never saw anybody progress to the next group (the only children I saw move were new starters who already knew how to swim without armbands but were automatically put into the beginner group) and he was still in 3 armbands, occasionally the teachers would take one from him, but then ultimately give them back. He has ADHD and the lack of challenge meant he was becoming bored and starting to mess about during lessons when we decided to stop them. Initial boost to his water confidence without needing us there was great, but in reality after 8 months I'd really expect to see some kind of progress towards independent swimming. I also felt very uncomfortable that the children weren't really taught floating or other basic water safety. There was a 'water safety week' but they just all swam back and forth as one big group, my son didn't know what they were trying to teach. It just feels identical to the 'martial arts' groups that don't really teach anything of substance and just want you to keep coming back so they continue getting money.
2024年8月5日
自発的なレビュー
Better - The Queen's Diamond Jubilee Centre, Rugby からの回答
Hi Eve,
Thanks for your review.
We are sorry to hear that your child didn't progress in our group swimming lessons.
Students all learn at different paces and it may be worth considering private lessons as an option as some of our customers prefer more personal attention.
Warm Regards
Hazal
Better - The Queen's Diamond Jubilee Centre, Rugby からの回答
Dear RG,
We would like to express our gratitude for taking the time to provide feedback. It brings us great joy to learn of your satisfaction with the membership experience at The Queen's Diamond Jubilee Centre. Your positive remarks regarding the seamless online registration process are much appreciated. We hope that your experience at the center continues to be fulfilling.
Sincerely,
Charmaine
Great Sports Centre
Sign up process was very quick and efficient. Everything was explained to me together with a tour of the facilities.
2024年7月26日
Better - The Queen's Diamond Jubilee Centre, Rugby からの回答
Hi Andrew,
Thank you for your review.
We are happy to hear that the sign up process was quick and efficient and hope you enjoy your membership.
Warm Regards
Hazal
Disappointing return to the gym
Poor return to the gym. No equipment cleaning kit and no staff to ask in the gym. Found someone from staff who said that there was no kit on site. Some was on order and should be here soon. Hopefully my next visit will give me more confidence regarding gym equipment hygiene and infection cross contamination measures.
2024年8月5日
Better - The Queen's Diamond Jubilee Centre, Rugby からの回答
Hi Gary
Thank you for taking the time to leave a review.
We are very sorry to hear about your experience at our Queen's Diamond Jubilee Centre and have passed your feedback on to the General Manager.
We hope this helps improve your experience upon your next visit.
Kind Regards
Amir
Excellent!
Membership explained very well. The facilities are excellent. Spotlessly clean and there is a variety of classes as well as gym or swim. Staff very friendly and helpful.
2024年8月9日
Better - The Queen's Diamond Jubilee Centre, Rugby からの回答
Hi Lyn,
Thank you for taking the time to leave a review, it is much appreciated.
We are glad to hear that you are enjoying the facilities at The Queens Diamond Jubilee Centre and we hope it stays this way.
If you ever need help or support, please don't hesitate to ask our staff.
Kind regards
Kareem - Customer Service Assistant
Lovely staff at Rugby
Lovely staff at Rugby. Everyone is so kind and helpful. Great facilities throughout the centre.
2024年8月1日
Better - The Queen's Diamond Jubilee Centre, Rugby からの回答
Hi Jenny,
Thank you for your review.
We are delighted to hear you are enjoying our centre in Rugby and that the staff have been so lovely.
Warm Regards
Hazal
Better…
Better ,it a great gym ,everyone is helpful ,so many things to do
Brilliant price, I'm really enjoying spending time here
2024年7月1日
自発的なレビュー
Better - The Queen's Diamond Jubilee Centre, Rugby からの回答
Good Evening Anne-Marie,
I hope this message finds you well. I wanted to take a moment to sincerely thank you for reaching out to us.
It brings us tremendous joy to hear that you are thoroughly enjoying the multitude of amenities and services available to you as a valued member of the Queens Jubilee Diamond Centre. Your feedback is truly appreciated, and we look forward to continuing to provide you with an exceptional experience.
Kind regards,
Charmaine
Gym induction training
Gym induction training was booked and then cancelled by Better via email which wasn’t a good start to my membership. Disappointing that no discount given to members who wish to book badminton sessions
2024年6月4日
Better - The Queen's Diamond Jubilee Centre, Rugby からの回答
Hi Nicholas,
Thank you for your review.
As a member you do get a discounted rate on Badminton when you book. For non-members, the price for a 60-minute session is £16.80 and the same session for a member is £11.75.
Warm Regards
Hazal
I am reaally enjoying my gym at Better
I am reaally enjoying my gym at Better. People are very kind,nice and staff is very helpful and polite.Whatever the time duration I stay at gym ill be very happy. Peace and quiet ,noone disturbs.
2024年5月16日
Better - The Queen's Diamond Jubilee Centre, Rugby からの回答
Good afternoon Bavani,
We appreciate your feedback.
We are pleased to learn about your satisfaction with your membership at the Queens Diamond Jubilee Centre. Providing excellent customer service and exceptional facilities is our priority, and we are glad to hear that you have experienced this level of service. We hope you continue to enjoy your membership and the great activities available at this centre.
Kind regards,
Charmaine
A great experience
Greeted with a smile, my guidance was friendly, clearly explained easy to understand but was delivered professionally taking account of my current needs. A GREAT EXPERIENCE!!!
2024年5月9日
Better - The Queen's Diamond Jubilee Centre, Rugby からの回答
Hi Rod,
I hope you're doing well. I wanted to take a moment to thank you for taking the time to leave a review of your recent visit to the Queens Diamond Jubilee Centre in Rugby. It's great to hear that your experience was a positive one!
We are thrilled to hear that our staff made you feel welcome with their warm smiles and friendly demeanor. Creating a welcoming and inviting atmosphere for our guests is a top priority, and we are glad that our efforts have not gone unnoticed.
Thank you again for your review, and we hope to see you back at the Queens Diamond Jubilee Centre soon.
Kind regards,
Charmaine
Helpful and welcoming members on staff…
Helpful and welcoming members on staff on reception when signing up to the gym.
2024年5月1日
Better - The Queen's Diamond Jubilee Centre, Rugby からの回答
Dear Zac,
I hope you are doing well. I wanted to thank you for taking the time to share your review with us. Your feedback is truly valuable to us, and we appreciate your honesty.
I am thrilled to hear that you had a positive experience at our center. It is heartening to know that our staff were able to make you feel welcome and at ease during each of your visits. We take great pride in providing exceptional service, and it is incredibly rewarding to receive such positive feedback.
Thank you again for your kind words, and we look forward to welcoming you back soon.
Best regards,
Charmaine
Better - The Queen's Diamond Jubilee Centre, Rugby からの回答
Dear Taz,
I hope this message finds you well. I wanted to take a moment to express my gratitude for your review of our centre. Your feedback is extremely valuable to us, as it helps us to continually improve our services.
However, I was disheartened to learn that during your recent visit, one of our staff members did not provide you with the level of friendliness that we strive to uphold. Please accept my sincere apologies for any inconvenience or discomfort this may have caused you.
At our centre, we pride ourselves on providing exceptional customer service, and it is clear that we fell short of our standards in this instance. We have taken steps to address this matter with the staff member involved to ensure that this kind of behavior does not occur again.
Once again, I apologise for any inconvenience caused, and thank you for bringing this matter to our attention. If you have any further concerns or feedback, please do not hesitate to reach out to us.
Best regards,
Charmaine
The staff are knowledgeable and…
The staff are knowledgeable and helpful. The facilities are clean and great. The water is the pool was the right temperature. The changing area was clean and warm.
2024年3月25日
Better - The Queen's Diamond Jubilee Centre, Rugby からの回答
Dear Denise,
I hope this message finds you well. I wanted to take a moment to thank you for your recent review of the Queens Diamond Jubilee Centre. Your feedback is incredibly valuable to us and we appreciate you taking the time to share your thoughts.
I was thrilled to read that you are thoroughly enjoying your membership at the centre and that our staff have been knowledgeable and friendly during your visits. We strive to provide exceptional customer service and I'm glad to hear that our team is meeting your expectations.
Furthermore, I'm delighted to hear that you find the centre to be well maintained. We take great pride in ensuring that our facilities are clean, safe, and comfortable for all of our members. And of course, it's wonderful to hear that the pool temperature was just right for your swim session. We want our members to have the best possible experience when they visit us, so we're always looking for ways to improve.
Thank you again for your kind words. We're grateful to have you as a member of the Queens Diamond Jubilee Centre and we look forward to seeing you soon.
Best regards,
Charmaine
Expensive Garbage! AVOID!
Been going here for the last 5 years, have seen increase in prices yet the gym faculties remain poor, if not deteriorated over the years. the apparent misuse of the increased fees is very frustrating.
Instead of allocating resources to improve the existing the equipment & gym spaces, you have opted to invest in unnecessary amenities like a malfunctioning turnstile entrance and a children's play area. These additions do not benefit anyone !
I will no longer be a member of this gym, it’s a shame because I used to like it, now it’s just expensive garbage!
2024年3月4日
自発的なレビュー
Better - The Queen's Diamond Jubilee Centre, Rugby からの回答
Good Morning James,
Thank you for your review.
We are very sorry to hear that you are cancelling your membership due to the Annual price review.
The price increase is an annual occurrence that reflects economic inflation. As a charitable social enterprise, any money we make goes back into the business. This can be in the form of training our staff, improving our centres and services and supporting athletes through our GLL Sports Foundation. Most recently we have launched the warm spaces initiative where we provide a warm space for members of the public to have a safe area where they can get out of the cold, grab a cup of coffee and socialise.
Further to this we have to look at the long term viability of the centre. With increasing utility and other operational costs we have had to make the decision to increase all membership fees by a minimal amount, to ensure the survival of the centre and that we are able to support the community for years to come.
As a staff-owned charitable social enterprise, GLL’s mission is to ‘give back’ and improve the physical, mental and social wellbeing of local communities right across the UK. Any money we make goes back into the business.
We offer discounted memberships for seniors, those on benefits, students, key workers and customers who are registered disabled. As well as GP referral memberships. Moved by the plight of the refugees fleeing the war in Ukraine, we set up a scheme offering all refugees in England and Wales free membership to leisure centres, gyms and pools for a six-month period. To date, we have set-up more than 5,000 memberships. This continues to be available to anyone granted refugee resettlement status in the last twelve months.
We are very sorry to lose you as a valued member but would love to welcome you back in the future if you change your mind.
Kind regards,
Charmaine
Jubilee Better gym Rugby
Well equipped gym friendly staff good bright venue, well organised gym
2024年2月1日
Better - The Queen's Diamond Jubilee Centre, Rugby からの回答
Hi Mr Smith,
Thank you for your review.
We are so pleased to hear you are enjoyingin the centre!
Warm Regards
Hazal
Better - The Queen's Diamond Jubilee Centre, Rugby からの回答
Hi Isabelle,
Thank you for your review.
We are happy to hear you are enjoying The Queen's Diamond Jubilee Centre, Rugby.
Warm Regards
Hazal
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