It was a very pleasant experience. It was my first visit and I am working towards better mobility and less pain following spinal surgery, 8 months ago. Staff (guy with curly hair (Afro) was very h... もっと見る
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所在地
所在地を変更170 Chingford road, E17 5AA Walthamstow, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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There was a cover swim teacher, Bryce, who was outstanding on helping my SEND daughter to begin to settle on the water and it has been a huge difference so far and a good memory for her, to what usual... もっと見る
企業が回答しました
Great experience with the Mindfulness class that I attended for the first time. I was at the Feel Good Centre in Walthamstow. I had a wonderful experience. I felt refreshed, as if I had just... もっと見る
企業が回答しました
The pool is far too cold , my husband has had a stroke , do was hoping to do swimming for rehab ??? Changing rooms are too small , even parent and child as there is two adults and one chair ….. the di... もっと見る
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企業情報
当該企業による記述
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
連絡先
170 Chingford road, E17 5AA, Walthamstow, 英国
3.9
ほぼ満足
134件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Good value monthly membership
I currently pay for a monthly membership with Better and overall I’ve had a good experience. The facilities are clean, the gym equipment is in good condition, and there’s a good variety of machines and weights. Staff are friendly and helpful when needed.
2026年2月23日
Better - Waltham Forest Feel Good Centre からの回答
Hi Bavithran
Thank you for your review.
We are very pleased to see that you are enjoying the facilities at Waltham Forest Feel Good Centre and that the staff have been able to assist with your enquiries!
It is also great to know that the facilities are clean, and the staff are taking great care of the centre!
We will be sure to pass your feedback on.
Kind Regards
Amir
Health suite not cleaned properly
Health suite not cleaned properly, steam room floor and seating side are always filthy.
Parking provider continues to issue incorrect fines giving me admin stress, not healthy life style I pay membership for.
Obviously no one ever answers the phones at reception at feel good centre. Just remove number from online.
2026年2月18日
Better - Waltham Forest Feel Good Centre からの回答
Hi Robin,
Thank you for sharing your review!
We'll be sure to raise your concerns regarding the cleanliness of our Thermal Spa with the wider team, and we apologise if you've recently experienced any issues with this.
We're also sorry for the stress caused by the parking fines that have been issued.
Our concierge team are always happy to help you with your parking at front of house.
Regarding the phone lines, we advise that this number directs you to the general customer service team.
If you'd like to speak to someone locally, we can provide you with our email address, or we'd recommend raising your query during your next visit.
Thank you again for sharing your feedback!
Warm Regards,
Kaisha
Better - Waltham Forest Feel Good Centre からの回答
Hello
Thank you for your 4-star review and for highlighting Chantelle’s excellent support.
We’re delighted to hear you enjoyed your experience at the Waltham Forest Feel Good Centre, and we hope to see you again soon.
Kind regards
Jasmine
The swimming teacher was hopeless
The swimming teacher was hopeless, not at all proactive with teaching and using the limited time efficiently. My child even commented afterwards that “the teacher looked like she was bored and didn’t really want to be there”, this is comment from a child.
2026年2月17日
Better - Waltham Forest Feel Good Centre からの回答
Hello,
Thank you for sharing your comments and feedback with us.
We sincerely apologise that your experience at Waltham Forest Feel Good Centre did not meet your expectations. If you are unhappy with your child's swimming teacher, you can arrange a change by contacting our customer services team.
Kind regards
Jasmine.
Great staff
Great staff. Very helpful. Fitness instructors are top class and the facilities really excellent
2026年2月4日
Better - Waltham Forest Feel Good Centre からの回答
Hello Brenda,
Thank you for your comments and feedback.
We are delighted to know that you are enjoying our facilities at The Waltham Forest Feel Good Centre, and that you find our Fitness Instructors and staff to be very helpful.
Kind regards
joined Walthamstow FeelGood Centre Gym…
joined Walthamstow FeelGood Centre (London) and had a very good induction trainer (Liam) who showed me which equipment to use for my purposes and how to build resistance/get results quicker. Equipment is plentiful and in good condition and I am able to access whatever I need without a long wait. A lovely coffee in the cafe is my reward. Would recommend. (I have the gym and swim but not yet used the swim so cannot comment.)
2026年1月25日
Better - Waltham Forest Feel Good Centre からの回答
Hi Virginia,
Thank you so much for your kind words!
We're thrilled to hear that you had an incredible Gym Induction session with Liam at the Waltham Forest Feel Good Centre.
It's great to know how supportive and helpful they were to advise you on what equipment would work best for your personal needs.
We're also happy that you're enjoying the conditions of the facilities, as well as the coffee options we have in the downstairs café.
Thank you again for your feedback!
Warm Regards,
Kaisha
Could be better!
Hi, its a great facility but I do think you need to invest in your customer service. They reach out in weeks, and sometimes they don't even know what the problems are, and you keep coming back explaining what's happening with no resolution. Till this day, my account doesn't work for payments, and it's an IT problem that needs to be escalate but the reply is we don't know. I'm paying full price and a "I don't know" doesn't help, I'm not coming to CS saying I can't pay and keep going to the gym right? So it would be nice to have this problem fix.
2026年1月21日
Better - Waltham Forest Feel Good Centre からの回答
Hello Laura,
Thank you for your comments and feedback.
We have taken on board all your feedback, and we will pass this over to managers.
kind regards.
Love the classes at this gym
Love the classes at this gym, the pool changing rooms could do with updating and need a good scrub, but apart from that this is a lovely gym :) the staff are always super friendly and the yoga and mindfulness classes are amazing
2026年1月15日
Better - Waltham Forest Feel Good Centre からの回答
Hi Sam,
Thank you so much for your kind words!
We’re delighted to hear that you're loving the classes, especially the yoga and mindfulness sessions.
It's also great to know that you find the staff at Waltham Forest Feel Good Centre super friendly and helpful.
We also appreciate your honest comments about the pool changing rooms, and we're always happy to make changes where we can.
Warm Regards,
Kaisha
Fast to answer my call
Fast to answer my call, knowledgeable agent who was capable and was willing to solve my issue immediately. Explained step by step how to get to a resolution and solved the issue for me providing relevant information.
2026年1月8日
自発的なレビュー
Better - Waltham Forest Feel Good Centre からの回答
Hi Nohe
Thank you for your review.
We are very pleased that the Customer Service Team was able to assist you with your enquiry and resolve it promptly.
If you have any further questions, please let us know!
Kind Regards
Amir
Badminton courts are mostly occupied with meet up sessions
Most of the time courts are used for meet up sessions and they are selling out the courts and making money. Hard to find badminton courts for an individual.
2025年12月1日
Better - Waltham Forest Feel Good Centre からの回答
Hi Vikram
Thank you for your review.
We are sorry to see that you are having trouble making a badminton booking.
Please see the link attached with lots of badminton sessions available!
Bookings | Choose a Time Slot (https://bookings.better.org.uk/location/waltham-forest-feel-good-centre/badminton-40min/2025-12-15/by-time)
Kind Regards
Amir
Is easy to book on line and staff in…
Is easy to book on line and staff in Feel good centre is always polite and ready to help you, very good.
2025年11月26日
Better - Waltham Forest Feel Good Centre からの回答
Hi Mrs L
Thank you for your review.
It is great to see that you are having an all-around good experience at Waltham Forest Feel Good Centre, and you have had the opportunity to meet the great team there!
We hope you reach your fitness goals with us and thank you for choosing Better!
Kind Regards
Amir
Good
Good! My teenage child is very excited that he can participate in gym and swimming at the age of 14.
2025年11月21日
Better - Waltham Forest Feel Good Centre からの回答
Hi Gabriela,
Thank you for sharing your incredible review!
We're happy to hear that your daughter is currently enjoying the gym and swimming facilities at the Waltham Forest Feel Good Centre.
We’re committed to offering services that support people of all ages, backgrounds, and abilities.
Warm Regards,
Kaisha
Great gym and leisure centre
They offer mindfulness sessions as part of their fitness class offers. They have wide range of fitness classes from morning to evening, they also offer swimming lessons at various centres that have a swimming pool. Some centres offer women only swimming lessons.
2025年11月8日
Better - Waltham Forest Feel Good Centre からの回答
Hello Hamida,
Thank you for your comments and feedback.
Kind Regards
No car keys, No bank cards, No Spa!!
The access to the thermal spa and experience on the day of my visit was an absolute disgrace. My wife and I pre-booked and paid a total of £54 for a 2 hour spa experience. Unfortunately we left without gaining entry for the following reason. We were told on arrival that we had to leave a deposit to be given the band which gives you access to and from the spa. However the centre does not have a card swipe returnable deposit option at the desk. They believe or not actually ask you to leave a high value item with them which they supposedly return to you when you return the entry band when leaving the centre. We were given a form to fill out which showed previous patrons leaving items such as bank cards, car keys and watches. I was not leaving my car keys hoping some random member of staff would securely lock my keys away until I returned their precious entry band. Neither would I breach guidance given by my bank and hand over any sort of bank card to gain entry to the spa. The fact that other people had done so is irrelevant and I made that clear on the day. It beggars belief that Better would take such a stance, leaving themselves and their staff open to various allegations if those leaving bank cards find irregularities on their accounts. A clear data breach as well as insurance litigation when not if something goes awry. It’s only a matter of time.
2025年11月9日
自発的なレビュー
Better - Waltham Forest Feel Good Centre からの回答
Hello Thomas,
Thank you for taking the time to share your experience with us.
We're truly sorry to hear about the issues you encountered during your recent visit to the Waltham Forest Feel Good Centre, and we appreciate your detailed feedback.
We understand how frustrating it must have been to arrive for a pre-booked spa session and be unable to gain entry due to the deposit policy. Your concerns about being asked to leave personal items such as car keys or bank cards are completely valid, and we agree that this approach is not ideal.
Please be assured that your feedback has been escalated to the relevant team for urgent review. We are currently assessing our entry procedures to ensure they are secure, respectful of customer privacy, and aligned with best practices. Your comments have highlighted a serious gap in our customer experience, and we are committed to making improvements.
We would also like to offer our sincere apologies for the inconvenience caused and the disappointment you and your wife experienced.
Kind Regards
Great place for the community to get…
Great place for the community to get fit and have fun at the same time
2025年10月28日
Better - Waltham Forest Feel Good Centre からの回答
Hi Margaret
Thank you for your review.
We are very pleased to see that you have been enjoying the facilities with other members at Waltham Forest Feel Good Centre!
We hope you reach your health and fitness goals with us.
Kind Regards
Amir
Great fitness centre
What a great place to maintain your fitness. I regularly play Badminton here. Every tuesday there's a two hour session for 'seniors' costs £3 and they even provide tea and biscuits. I've been to a few classes here- the teachers are consistently excellent, as they are at all the Better Gym centres I attend. Front of house staff are always friendly and helpful. Changing rooms are kept scruplously clean.
2025年10月21日
自発的なレビュー
Better - Waltham Forest Feel Good Centre からの回答
Hi Paul,
Thanks for your review.
We are so pleased to hear that you are enjoying Waltham Forest Feel Good Centre!
Warm Regards
Hazal
The staff is really helpful
2025年10月22日
自発的なレビュー
Better - Waltham Forest Feel Good Centre からの回答
Hi Chau
Thank you for your review.
It is great to see the staff at Waltham Forest Feel Good Centre have been able to assist with your enquiries!
If you have any further questions, please do not hesitate to reach out.
Kind Regards
Amir
Community feel.
2025年10月21日
自発的なレビュー
Better - Waltham Forest Feel Good Centre からの回答
Hi Ben,
Thanks for your review.
We are so pleased to hear that you are enjoying Waltham Forest Feel Good Centre!
Warm Regards
Kaisha
Good value for money and very helpful…
Good value for money and very helpful staff.
2025年10月21日
自発的なレビュー
Better - Waltham Forest Feel Good Centre からの回答
Hi Sue,
Thank you for your kind feedback!
We're delighted to hear you found our service good value for money and our staff helpful at the Waltham Forest Feel Good Centre.
We truly appreciate your support and look forward to welcoming you again soon!
Warm regards,
Kaisha
Better - Waltham Forest Feel Good Centre からの回答
Hi,
Thanks for your amazing review.
We are so pleased to hear that the staff at Waltham Forest Feel Good Centre have been so supportive!
Also, your overall experience was positive, and you enjoyed attending your booking.
Warm Regards
Kaisha
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